Perpetual Limited

My brother passed away signed all paperwork in November and still no payment received. The Perth branch is the worst including management cannot answer email nor phone calls and rude would not recommend them to anyone they've been earning 28% or more of your money while you earn a small % totally disgusting and don't like you becoming involved

If you value creativity, genuine leadership, and psychological safety, this is probably not the place for you. The culture at Perpetual feels trapped in another decade, rigid, hierarchical, and allergic to innovation. Progress moves slowly, if at all, and ambition tends to get punished rather than encouraged. The company loves to showcase its… Read more

“wellbeing initiatives,” but the day-to-day environment tells a different story. The disconnect between the image they present and the way people are actually treated is… striking. I've seen talented colleagues worn down by poor management practices and a lack of accountability from those at the top.

Career growth here seems less about merit and more about politics. Genuine collaboration is rare; taking credit for others’ work, unfortunately, isn’t. Leadership appears focused on self-preservation and bonuses rather than developing their teams or driving meaningful change. You won't get the pay you deserve unless you kiss butt there or work ridiculously long hours.

If you choose to work here, treat it as a short-term learning experience and keep your expectations realistic. There are far healthier, more forward-thinking workplaces out there.

I had a deeply disappointing experience From what I witnessed, they were heavily involved with Lion Property Group, taking commissions while working closely with them. It appeared that their plan from the outset was to repossess properties, rather than genuinely acting in the best interests of investors. The whole arrangement felt orchestrated and… Read more

unfair, with investors left exposed while they benefited. Based on my experience, I cannot recommend them, and I strongly advise others to be extremely cautious before dealing with this fund.

I cannot rate this company as they are not worthy of even one star. I have dealt with them for 19 years and have put up with shocking communication. I have been supressed, ignored and had obstacles placed in my way through every decision making process. I am feeling worn out and beaten. This constitutes Elder Abuse!

ATROCIOUS ORGANISATION – I finaly gave up on there under performing superannuation and lodged a rollover request to another fund. 3 WEEKS now and they STILL HAVENT TRANSFERRED FUNDS. I lodged a complaint and they advised they would respond in "43 days" Meanwhile funds are frozen so no investment benefits. Atrocious organisations

Shine a light into this dark company – Perpetual Trustees are the most rotten of the bad apples. I've been fighting them for near 20 years about their unprofessional, uncommunicative & deceitfully greedy ploys. If anyone else is interested in arranging for an investigative journalist to look in to the organisation as well as the co-trustees who plot beside them, please leave me a message. This does need to be exposed.

Oppression – Whilst their returns on investments were sound levels we had nominated to work with Perpetual regarding protected investments of our son who suffered a vehicle accident and obtained a payout. They left our state as far as on the ground representation . We suffered difficulty upon difficulty obtaining the needed support which necessitated support… Read more

worker payments and NDiS support was limited due to the payout. When we were finally forced to choose to exit and work with another managed fund company they came at us hard and tried to criminalise us . They are awful oppressors Cost us 185,000 dollars to get out of their clutches which post event was very well spent. They could have respected our decision and let us go for 5000 however. Horrible people. So glad we're not with them today

No Deal! – One of the worst experiences Do not deal with this company Shocking experience for about 20 months Ralph WA

Unethical super company, making changes to your super without even asking you, so wrong – worst Super fund company ive ever used and only one so far.. there performance is average even though they have high fees and claim the best so called talent. They do extremely unethical criminal stuff like refuse to let you access your own super with a good reason that means the ATO laws but then lets the ATO take all your money and transfer it… Read more

out if it falls under $6000, a super request from there clients would block it but there too lazy to even ask there own clients what to do with there own money , when i got home from overseas by super money was gone without me knowing and they signed the papers for me , they didnt even call or email me asking me if i wanted to keep it there they just gave it all to the ATO, yet when i request to withdraw it with reason they say NOPE we wont tollerate that. People are right here too even when you need to access it they make it impossible to access. complete waste of time ill never invest with them again. They use you just to get fees, how lazy can you get not to call your own clients and just make changes to there super without asking them.

Ethically Bankrupt – I am in genuine disbelief that a company with no morale compass and a self indulgent ethos has the ability to promote itself as an industry leader. I had a Super fund which Perpetual inherited when my original financial advisor retired.I contributed approximately $9,000 a year, to which their fees were approximately $10,000 per year. ( On a… Read more

$200,000 account). When I tried to transfer my balance to a more reputable fund, my money disappeared for 3 months, which cost me approximately $4,000 in interest, with Perpetual taking no responsibility for the process, despite it clearly being their issue. I can genuinely say that one of the most rewarding things in life in the last 5 years, has been to be rid off this disgustingly unethical and dishonest entity. Please, and I say please, with my hands tightly clasped, do not trust this entity with your hard earned Superannuation.

Shocking experience – We were convinced 15 years ago to invest some money for our children through perpetual. Five months ago we decided to withdraw the funds. We have had so many interactions with Perpetual leading nowhere. For those who think to invest with this company - think twice.. we don’t know what to do now, we keep getting different stories. It’s our money not theirs. DONT INVEST WITH PERPETUAL.

Look elsewhere – I have never had anyone give me such a headache like perpetual has. I could write a book on all the problems I have had trying to fight what my disabled son needs. Please look elsewhere

Rip-off Superannuation company – Totally agree with everything others have been saying. This does not feel like an ethical company. Their fees are not transparent, are ridiculously high, and are on EVERYTHING! Statements are also lacking important, clear information and misleading. Yet, this fund continually reflects very poor performance - especially after the massive fees are… Read more

taken out. Impossible to get a straight answer from them. Go with an industry fund, or basically ANYWHERE OTHER THAN PERPETUAL. Not happy Jan!

My Mother's Estate payments still not forwarded since May 2021 – Extreme, ongoing difficulty receiving payment for a significant amount owed by Perpetual to my Mother's Estate... time, lawyers, costs for my sister/father. I'd have chosen less than 1 if available.

If your looking for a trustee to manage a disability trust, please look elsewhere – We have a disability trust with Perpetual. They make me feel absolutely horrible when I ask for money or something my child needs. They generally say no to most things and you have to fight for anything! I had to argue to get a modified bike for my child. They even had the nerve to ask me what my child (who has Cerebral Palsy) would be using a computer for!

Rip off – We are in the same position as many of you. With no way to get rid of them How do you start a royal commission ? SERIOUSLY There is a staggering failure here

Hopeless – As Estate managers, I have found Perpetual to be totally inadequate. They have been tardy with estate disbursements to say the least. After 15 months the estate is not yet finalised.

Perpetually under performing and Perpetually over charging: – Probably the worst performing Trust-Fund and the most outrageously expensive - lucky to get 2.5% as they take huge costs- based on the total amount of your trust fund-NOT on the income they make. They pretend to be your friend whilst taking as much as they possibly can from your trust fund- I will admit they pay your dividend on time-and give a… Read more

highly detailed statement-BUT our trust fund over 20 years has hardly increased at all and dividends have gone from 3.5% to 2.5% or less. Lovely Christmas card from them though..ha ha And you may try as you may to get away from their greedy clutches - good luck with that :

New Perpetual platform – After two consecutive quarters of no distributions my hopes for this new platform were not high. And I was right. To access it you need to reset your password using a link provided in an email, with a confirmation link sent to your email address to activate your logins. Simple on the face of it - but guess what, Perpetual always find a way to… Read more

disappoint! No confirmation email after three attempts. So I ring them up. Hmmm, no answer after 40 minutes. So I now have no way of accessing my account at all. And of course an app version of the new platform is out of the question!

If their business model is anything like their recruitment process stay far, far away. Totally unprofessional – I was effectively headhunted by Perpetual for a role in their back office functions. Approached out of the blue with a role that I was quite interested in after discussion with their talent acquisition & asked to attend for interview. Bear in mind that I needed to travel interstate for the interview. Fast forward to interview and I am sat in a… Read more

room where I am told all about the requirements & duties of the role, an information session rather than an interview, and asked 1 question through the entire process. All sounds fine until I am contacted with a template email the next week advising that I was unsuccessful. No feedback on my interview, no contact details to discuss why I may have not been suitable, just a generic no reply email. Completely unprofessional. If this is how they conduct their operations across the board I would encourage people to never do business with them

Save your family heartache and huge expenses – My Siblings and myself have been dealing with Perpetual on and off for years as my deceased parents, had them as executors of there will and trust. Perpetual after my fathers death where keen to meet us, to try to keep our business, as a family, we had already decided that there business model was not for us. Since then we have found them… Read more

sloppy very slow and very unprofessional, in the transfer of funds and shares. There are four of us and they have managed to stuff up 3 off our transfers. Not to mention they are outrageously expensive, without providing good service. I have dealt with other companies who are doing the same as Perpetual who are on the ball, and helpful and charge far less. So do your family a favour and unless you like endless frustration and having to triple check other people work, look elsewhere.

Not bad – I know someone in perpetual due to injury. I think its not bad my friends money gets looked after so he doesnt blow it on stuff he doesnt need or shout everyone or gamble it away and end up broke with nothing left no pention no nothing. Stuff like this company are there for a reason it cause some people dont have the capacity to look after finaces as an adult and they do try their best to make it last.

Perpetual take advantage of victims that are vulnerable – My daughter was in an accident, her solicitors directed us to perpetual with not giving us the choices and advice what we can do. We directed to perpetual to manage her funds where she is given no choices and excess, now we are trying to get rid of them, and they are using all the tricks. Victims of accident are the one who lose the people that… Read more

gain is these people taking advantage of victims money. We need people to come out In the public and raise awareness of how perpetual take control of vulnerable people'money to benefit them.

Super Scammers – I've been trying to get my super transferred from Perpetual for years. On my first attempt, Perpetual informed me they did not do online transfers and I'd need to send a written request, fill out approx 6 forms, and have them all certified by a JP - by the time I got all this together, they'd cancelled my request due to inactivity. My second… Read more

attempt resulted in several letters where they got my name wrong, so I couldn't transfer. By the time I had a legal letter responding to this, they'd cancelled my transfer due to inaction. I tried to transfer again - this time they demanded I send my original birth certificate to them, and again by the time I had my lawyer write up a letter and a JP sign it to outline why this was not necessary, they'd cancelled my request due to inactivity.

Last year, the Government changed the process for requesting rollovers and making it mandatory that ALL super funds submit to online transfer requests via the MyGov website. I made this request on OCTOBER 2016. Do I have my super transferred yet? Of course I don't. DO NOT use Perpetual Investments for anything if you ever want to see your money again.

Don't expect them to distribute your super if you pass away – My mother passed away almost 3 years ago. The only thing that hasn't been distributed from her estate is her superannuation from Perpetual. They have used every trick in the book to not pay out her super. We want to close the last bit of my mothers estate off so we can move on with our lives. It isn't even that much money as it wasn't her main… Read more

superannuation account.

I wouldn't trust this company with my super now that I know that they will do everything and nothing to look after my family if I were to pass away.

Perpetual Trustee - why you can't trust them – After more than 2 years this company is still mis-handling my mothers estate. They have failed to collect expenses from rental properties. Been fined for not paying taxes. Been fined by ASIC for not paying bills. They have been fined for not paying fines. Left an overdrawn account open and attracting fees and compound interest. (Knowing… Read more

about it for 2 years)

Failed to end paid subscriptions, not closed bank accounts.

They have not even collected bank statements so are are unable to calculate and pay tax. (Good luck getting away with that one yourself. )

The REAL "Bee in my bonnet" is this - After more than 2 years they have NO idea when they will distribute the estate and want to charge me big money for the privilege of their neglect.

Do yourself a favour - do not use the Perpetual Trustee for your deceased estate!

It is hard for me to find words to describe this company.

Slow, un-caring, uncooperative, poor financial management