1,228 reviews
Absolutely appalling! Im still waiting on floeal/champagne basket from VALENTINES day, 1st attempt they had confirmed they copied our ph number wrong after advising they called! No they didn't! We haectd arranged delivery next day as husband would be home! No they didn't finally the 3rd time both my husband and I were home yet again being advised… Read more
they attempted delivery, we were home all day and after checking the security this confirmed they HAD NOT attempted delivery at all! We were advised by the florist that placed the delivery with PETALS we would get a refund. Mmmm they now claim they can't offer them full refund as they are unable to confirm who said a credit would come! My daughter placed the order for my husband.. I WOULD NOT RECOMMEND THEM! I hope you enjoyed the champagne, flowers and chocolates..
The bouquet was lovely, but it was delivered to the wrong address (#32 instead of #37). That neighbour wasn't home so didn't realise the bouquet was there until the following afternoon, at which point several flowers had started wilting during the hot autumn weather. While still beautiful, it certainly did not look fresh at this stage. I've… Read more
given an additional star due to the way complaints team responded when I lodged this with them. They were courteous and helpful and a full refund was offered.
Hi Vidar, thank you for your feedback.… Read more
Please don't use this company to purchase any gift or flowers,We decided to send a surprise flowers to my sister for her birthday, but what we order and what she got was completed different. The flowers were old as only lasted one day. I send an email with photos to the petals complaint just got talk that it was nothing wrong with the flowers. We paid $125 for the attached flowers. This is robbery!!!
Reviews with attachments
Flowers weren't available i ordered which was fine recieved phone call and message about that just dont think the money valued was there in the flowers delivered for the passing of family member Show reply
ABSOLUTELY STUNNING!! I could not be happier with my entire experience that I had with Petals this morning. They went above & beyond to put an arrangement together for a dear friend following the sad loss of her fur baby. They used the freshest pink flowers that were available to them at the time and were delivered before midday as requested. They… Read more
have brightened by friends day, so Petals have delivered in every way possible. Will definitely be using them again 10/10!
Super fast delivery – Flowers, chocolates and balloon, received within 1 hour of ordering!! I could not get a clear look from the thank you photo, it looks good to me.
Same day delivery – Beautiful bunch on flowers, bigger than what I was expecting, I ordered the white florist choice small bunch and it looks amazing, I did ask for no Lillies as we have cats and I cant see any Lillies
Beautiful flowers great service – Beautiful mothers day flowers thank you. I have used petals a number of time and always been happy. We ordered ours to be delivered the day before mothers day as i heard about the flower shortage. Mum wasn't home when the flowers got delivered but they called her and waited at her house for her to get home (she was only 5 minutes away). Mum loved the flowers. Thanks Petals Show reply
I should have read reviews before ordering, as what was delivered is not what I ordered. However, the recipient was delighted with what she received and it came with a vase which was not part of my order so I guess I should be grateful for that! Edit: After posting my review, I received a request from Petals for a photo of what was sent, and it… Read more
was decided I should receive a significant refund. This was totally unexpected but appreciated. So, regarding communications, I was impressed and increased my rating accordingly.
My friend loved her flowers and the colour substitute was perfect. They were fresh and well displayed. I paid $147 for the premium size for a very special lady and it was important to me to receive what i ordered. I actually received less flowers than the standard size for $113. I would usually just take what is given to me without complaint but… Read more
i am disappointed as she deserves the best. The picture on the right is the one i purchased from only selected premium and the left is what i received.
-Ordered online sunday for Monday delivery. Not delivered, called to initiate delivery. Was then delivered on Tuesday. -order Deluxe bouquet for sympathy, what was delivered was disgraceful, not at all resembling the photo on the website. Certainly not $102 worth of lillies. Not a single bud was open/flowering. Would resemble a cheap bunch… Read more
purchased from woolworths. -logged complaint, they offered 50% refund. Still not worth what was sent. **I then purchased a new arrangement from my local florist for half the price and delivered myself (driving 1 hour each way). My local florist was mortified by what was sent and the amount I paid. Sadly, would never purchase from this company again.
Petals on the Plaza, Springwood Store, [Name Removed]! [Name Removed] is the rudest most obnoxious person in retail EVER !!! & for a florist that is really bad NEWS !!! [Name Removed] does not care about customer concerns nor customer satisfaction; right from the get-go [Name Removed] spoke rudely, abruptly to me, she also did not pay any concern… Read more
to delivery requests in fact she sarcastically fobbed off my comments about courier having to wait just for 1 minute at a security gate before someone would come & let him in to deliver the flowers but no, apparently that's too much hassle for a courier to put up with for a "$25" local delivery charge of a bunch of flowers ! [Name Removed] thought it was okay to say that my birthday flowers were delivered to recipient at 5.40 at night when they weren't in fact delivered AT ALL !!! They were delivered a day late after multiple messages & phone calls & she gave me zero apology & zero explanation about that !! couldn't even be bothered responding to my messages & phone calls ! Would not even give me a refund of delivery as a gesture of good will ! Save your hard earned money, your time & stress levels by shopping somewhere else !! If you do a search for reviews on this business you will see numerous bad ratings on this business & [Name Removed]'s name is mentioned multiple times ! That's a SIGN RighT there !! DO NOT WASTE YOUR TIME !!!
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I’m embarrassed and extremely angry/disappointed with the ‘bouquet’ you sent my mother for Christmas Eve. It’s insult to injury that this is what I paid for in lieu of not being able to go home for Christmas. It’s ruined my day.
Pissed off, disappointed & feel ripped off! I’m not made of money!!! I ordered the blush premium for my mother’s birthday! And to brighten her day with a lot of [Content Removed] she is going through! I paid just over $150 for these that you can see on her desk! Looks nothing like what I ordered and sure as hell doesn’t look like $150 well spent!… Read more
I can understand if some flowers are out of season. But this is disgusting that you can charge people what you do and then deliver this??? Not only did I purchase for my Mother but also my Aunty who is battling health issues!!! I’m waiting on a photo of here so check against what I ordered for her! I would be interested if this is happening often to people. I worked on florist farms. I have a good understand of costs ect. They are beautiful flowers. But not what I paid for and look less. Definitely not $150 worth! This needs to be investigated and one for consumer rights!!! Paid for through NZ account and delivered to Hamilton, Waikato & Gulf Harbour Auckland. One receipt attached. I wanted to add the other from the other order aswell yesterday. Only allows me to add one. I’m normally writing 5 stars plus for reviews. Not this!
Ad CLEARLY states "Flowers to Bindoon | Florist Bindoon | Same Day Delivery 2pm..." I have a screen shot. After paying for what looked like a reasonable bunch of flowers was advised by email they don't deliver to Bindoon and they will send me a full refund in a few days! After reading the rest of the reviews it seems like a bit of a scam site.
I ordered online for funeral flower send to my friend house. The online photo and the delivered flower was total different. Can’t trust this service . I requested to refund or rearrange delivery the flowers and they just refunded me $36 as my order was $147. I don’t mind if that was birthday flowers or s but it was sympathy flowers. If don’t… Read more
don’t have a sense of sympathy of others’s passed away and show respectful then delete the option of sympathy flower options. Just piss off everyone
Latest follow-ups
Advertising stated it came with a vase, when it was delivered there was no vase. Contacted support and they offered no solution and then ignored me. Do not buy from this company!!
Follow-up · Flowers were delivered on time, no confirmation from the company that they had been delivered, so I had no idea if my friend who had just lost her dad had received them and obviously wasn’t going to ask her. Never saw the flowers so can’t comment on the quality. Vase was pictured and also written in the description that it was included.
Positive reviews
Wonderful! – I see the only reviews are negative which makes sense because people only write reviews when something bad happens. So I wanted others to know that I had only positive experiences using this service. I ordered flowers chocolates and wine while in the states to be delivered to my partner in Melbourne. Everything was delivered on time and the flowers were beautiful! Thank you!
Perfect Gifts – Desere and her team at Petals Florist in PE are amazing. They always go the extra mile to make a gift up according to our unusual requests, be it story books for kids or colouring books for kids & adults etc. The flowers are always beautifully arranged and fresh. It's lovely knowing we can rely on them for gifts for our family, that we know they'll love, especially seeing we order from Australia. Thank you so much!! Show details
Great assistance from Angela – I recently ordered some flowers for my sister’s birthday from the Coomera Petals on the Plaza. I would like to thank Angela for her prompt and excellent customer service. My sister loved the orchid she received. Thank you! Show details
Negative reviews
Very bad company, don’t trust them. My bouquet and bottle of wine never arrived and they sent me an email that went to my junk. Their excuse was that they didn’t have my mobile number but the next day they sent me a text message on same mobile to apologise for the inconvenience. It was my wife’s birthday, our wedding anniversary and Valentine’s Day and they spoiled it.
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On an order of 12 red roses has an undisclosed handling fee of $25.95. On top of the Delivery fee. My flowers came with no card but instead their order form that they sent to whoever was supplying the flowers. This was on recycled computer paper with someone’s order on the back. Their name address and phone number. The flower value and a cheaper delivery fee was on this paperwork.
Ordered online on Friday before the 12pm cut-off for same-day delivery. Got a message Friday afternoon to say the next courier run would be Saturday. Saturday I get a message saying they couldn't find a courier and the flowers would be delivered on Monday. Monday I receive a message saying the florist doesn't have white roses and would… Read more
substitute pale pink ones instead, that's fine. However, the flowers were never delivered. I have contacted them numerous times asking for a refund and have received no reply. Do not recommend.
Recent reviews
We placed an International order 4 days in advance, for our elderly mother's birthday in England; it never arrived. We received a text saying they had forgotten to send the order and they'd deliver it the following day; which yet again they failed to do. They send another text saying it would definitely be delivered the next day and low and… Read more
behold, they forgot the order again! After a phone call, they said they'd deliver it today, 3 days late. I'm not convinced it has actually been delivered, as it would have been evening time in England. I'm waiting to hear back from our mother as it's still early hours of the morning I we there. DO NOT USE THIS COMPANY!
My partners mum bought these to be delivered as a gift for me. Judging by the photos on the website compared to what I got in real life is completely different. The website flowers look ok. What I got in real life are basic and already half dead. For the amount they paid for the flowers I feel bad for my mother in law. My camera is actually making them look nicer than what they are. I would not recommend.
Only one star because you cannot give NONE. AVOID AT ALL COSTS! The Bowral Petal Florist Network business NOT ONLY DID NOT DELIVER THE lFLOWERS BUT WANT TO CHARGE ME THE COSTS OF DELIVERY! $50 FOR THIS NON-DELIVERY!!! CAN YOU BELIEVE THIS? And this after many emails back & forth demanding my money back, when flowers were not delivered for my… Read more
grand daughters performance. A moment forever lost for me!!
This corrupt business still retained $50 wirh NO FURTHER explanation. And while ordering which took about 15 minutes to get the information right, with tediously checking and re-checking details on the phone, there was apparently a dog heavy breathing. I had to ask what the unpleasant & disconcerting noise was! So unprofessional, I should have terminated my involvement right there My humble advise PLEASE SPEND YOUR MONEY SOMEWHERE ELSE. This business, is another franchise run by those WHO DO NOT CARE ABOUT CUSTOMERS ONLY ABOUT GRABBING THEIR MONEY. No apologies, no responsibility just blame, apparently my fault the driveway couldn't be found & was not available on the phone every minute for the 2 days, so driver could call if he got lost on the main road & I could rush round to flag him into the driveway! House on tge main road?!
Stealing $50 to pay the driver they employed, who was so incompetent he/she could NOT locate a house on a main road! PLEASE! I MUST PAY! I don't think so!
And Petals Florist Network Bowral I will continue to post reviews until the money you stole is returned & be advised I am seeking legal action. Businesses like you think people will stop asking because it is too much trouble. It is not the money actually, it is your desperation to steal it for NO SERVICE that prompts my responses & they will continue till it is returned. Possible customers for your own piece of mind PLEASE CHOOSE ANOTHER BUSINESS TO PROVIDE FLOWERS FOR SPECIAL OCCASIONS. THIS EXPERIENCE HAS BEEN A NIGHTMARE.
I ordered flowers for a family member that had just lost his Mum, My order was not the same in any way what I had ordered. So I made contact with the company directly and they apologized for what the local florist had sent and she arranged another florist to send what I had originally ask for. Thankyou Petals for doing the right thing
charged a fortune, arrived a day late, took my money, provided the sorriest bunch of flowers that was dropping petals, old,brown tips on the protea and extremely disappointing. the teddy bear was a hit, but that was all and it was an addition i was glad i put in as the flowers in the pot were disgusting. I did not take a photo at the time but they know exactly what i am talking about.
Ordered flowers (that were meant to come with a box of chocolates, all up it was $144) from lilysflorist.com.au (aka Petals Network) for my Mum’s 80th birthday. They were delivered (to Lakes Entrance from Orbost) a week early (on a Monday) but she didn’t know they’d been delivered until Wednesday. The chocolates were 2 blocks of Cadburys (which… Read more
had melted). To say I was upset is an understatement. Never received an email confirming my order. Waiting for my refund to come through.
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Hi Sue, we’re very sorry to hear about… Read more