Reviewer Photos & Videos
Valentines day disaster. No refund offer.
Not happy. Ordered the "one and only" in which packaging showed a certain product. Didnt receive what i wanted and they didn't even offer a refund. This was on Valentines day and it left my mum extremely upset as the gift card was also missing. Do not recommend them.
Don’t order!! Poor quality
Ordered flowers for Valentine’s Day. Upgraded to the Deluxe and what was delivered would not even pass for average
Picture on website vs what was delivered.
Expect a full refund! Contacted complaints and still waiting for response, poor quality and why would I expect any better quality from their customer service
Order number: 1034.407354
Ordered 12 red roses for my girlfriend for valentine's day. Picture on the website was beautiful.
Paid $130 and they delivered the tiniest crappiest bunch of roses I have ever seen.
Would have been better paying $5 at the servo.
Do not buy flowers from this company.
Order Disappointment beyond belief.
One would think that Petals Florist would be the place to shop for Valentines day Flowers. How wrong i was! For a first time shopping at Petals i decided to give them a go - NEVER AGAIN!
After shopping through their website i settled on what i thought was the perfect bunch - so much so I upgraded to the classic bouquet.
Only to be deeply disappointed about the outcome. As you can see pictured below - here is what was delivered on Valentines Day - $110 worth of nothing. The picture to the right is what i was actually expecting to see (if no...t better since i purchased the upgrade) I could of put a better arrangement together from the flowers in my own garden. Only to be then offered a $10 refund - you have got to be joking. Stay tuned. This is not the end of this saga.
Do NOT buy!!!
My hubby ordered a bouquet for Valentines Day, they were late, arrived in a shriveled wet box, after having them for two days they are ready for the bin. Roses have died and drooped, greenery has died, looks like last month flowers - NEVER again!!
Do not buy!!! Ordered for Valentine's day
Ordered a flower/teddy/chocolates deluxe box for $240 on Valentine's day.
1. The roses were old, blackened and sagged/shriveled.
2. The chocolates were completely melted.
3. It completely ruined my day and I feel ripped off.
I'll make sure I tell as many people as possible to never buy from here.
Never again - Still waiting for Valentine Day' flowers to be delivered
Ordered flowers for Valentine's day from Aunty Poppy's Leppington as i wanted to support my local business. They still havn't arrived and its been 3 days. No communication what so ever.
Never again. My order number 1034.417034
- Online store
- Verified customer
Rubbish, Did not Deliver
Ordered the flowers ahead of Valentines day. Order paid and confirmed.
At 3:45 on Valentine's Day I get the following:
"Unfortunately due to Valentine's Day volume, there are no florists who can deliver your order on the requested date, your order will be delivered on the next available delivery date unless we hear otherwise. We apologise for any inconvenience caused."
Upon follow up delivery can be made on the 17th of Feb.
If you are unable to deliver. Do not take the order. I have massive respect for the businesses who on their site put up ...a notice right away as soon as they are at their limit. Managed to arrange it last minute through our sister hotel in Sydney however it would have been a very sad day for someone. It is no joke when the only person who sends flowers is half way around the globe..
DON'T ever buy from them
Really disappointed for this service and BAD Quality flower. The delivery is late in the evening though the order placed early in the morning.
The flower petals completely fell off and others wiltef in the below photos.
They don't bother to deliver orders!
If I could give 0 stars I would, my partner ordered flowers for valentines day 2 days in advance and nothing has been delivered, no call to advise there would be a delay or that there was an issue with the delivery. Given valentines only happens once a year it's nothing but a let down. Of course they are only open during business hours on business days so they cannot take your calls of complaint until 2 days later. Absolutely pathetic, I sincerely hope they go out of business and based on the shocking reviews it's only a matter of time.
Ordered Valentines Day Flowers, they have not been delivered.
Its 4:35pm, email says the office is open until 6pm. When you ring it says the office is closed.
They do not answer calls, facebook messages or emails.
Glad I wasted $80 on flowers that were never delivered.
Do not order from this company.
Bunch of clowns
Did you hear the one about the florist who ran out of flowers on Valentine's Day and then told the customer at 4:30pm? That's these clowns. Surprised that they're still in business.
Cannot rate them at all
First I was sent an SMS stating that the florist did not have any of the flowers I ordered so they would use alternative flowers to the same value. Ok I thought I can live with that. A while ago I was sent another SMS stating that the flowers I ordered cannot be delivered today as it was ordered outside their cut off time for delivery. I ordered them at 10.30 this morning for delivery today. This is a disgrace. I have tried to contact them via SMS, email and have rung both the toll free number and ordinary number and receive the message that they are closed please ring back within normal business hours, which on website is 6pm close. I want my money back now. TOOO LATE FOR VALENTINE'S DAY.
Disappointing, should have checked reviews first.
Txt received in the morning:
"Unfortunately there are no florists in this area that have the required flowers for your order. So as not to miss the delivery date we have requested the florist go ahead and substitute the unavailable items........."
Txt received at 3.10pm:
"Due to high volumes of orders we do sincerely apologise but we have not been able to place your order with a florist for delivery today.........."
Why is it I cannot email you or the phone number does not work? 2 hours to go for a possible delivery on valentines day and I have no way to contact you, is this a scam !
We put in our order two weeks in advance to ensure our mum would get her flowers on her birthday as a surprise. she is interstate and lives alone, it was really important for us to get these to her on her birthday.
not only did they fail to deliver but they didn't even follow up and let us know.
When we didn't hear anything from Mum we followed up with them and they didn't even know they hadn't been delivered.
They offered no compensation at all for having disappointed all of us so much on her birthday.
I thought they could have at the least of...
Great Quality Affordable Flowers
Flowers at an affordable price, excellent quality, and delivered on time as requested.
Simple, no fuss, which meant the recipient of the flowers was over the moon.
Thank you for the great service, Petals Florist Network!
Don t use Petals.
I received a $100 bunch of flowers wilting at the ends and they used filler flowers. Nothing like any of the bunches on the online photos. Pathetic. Dont use Petals
I received what was suppose to be a flower plant for my birthday from my sisters (approximately $80) and what was delivered looked like it was worth $30 from bunnings.
I immediately called to see if I could have what I received replaced with the correct plant, I was instructed to email the company images for proof, I did this promptly and a day later I received an email which stated this could not happen and instead, a 30% discount was given for 'next time'. I then emailed back saying this is no use to me because I would never be purchasing fr...
Not Worth The Price You Pay
In the last 6 months I have ordered two different arrangements for my Mum, one in WA and one in QLD, each time the arrangement has been a half-assed effort and not as nice as the 'pictures' on their website which you think you are ordering. I have had to make them refund me atleast some of the money each time. I only ordered from them the second time as it was the New Year and not alot of people in QLD were open and I thought I'd give them another chance. Stay away! Order direct from the florists and not through Petals!
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Questions & Answers
I paid $120 for flowers, have been charged but they werent delivered. Where are the flowers for sisters birthday that I wanted her to get ON her birthday? There is no way to contact you! The number on the website for THURSDAY FLOWERS IN GLADESVILLE just goes to a fax.
PLEASE RESPOND?order confirmation number is 13001 ordered 17/10/19. Item ordered was B28.
I placed an order yesterday , order no. Is 1033.313569. I need to know whem will it get delivered to its supposed delivery adress.... Plus this site doesnt provide any mail for its customers queries ... no tracking ...nothing...plz help?
Petals N.Petals Florist Network
Hi Simran, your order was allocated to a florist and accepted for delivery yesterday to the address provided. We deliver up to 7pm for those orders going to a residential address. Unfortunately we don't currently offer a tracking service but we cannot see any issue with your delivery so not sure why you've rated us 2 stars based on a simple enquiry? If you have any further concerns please contact us on 1800 888 668.
Hello there , I am extremely sorry for rating less . Actually ,i had already placed order and then i went through plethora of bad reviews by people which made me extremely worried about whether my order will get delivered or not . BUT yes , my order was delivered to d very mentioned adrrss right before 7 pm . I am very happy... plus , the quality of flowrrs was really beautiful. I will rate u now 5 stars for d quick processing and d beautiful flowers . THANKYOU SO MUCH .Will shop from you soon again .
Petals N.Petals Florist Network
Thank you Simran - so pleased that your order arrived as anticipated and you are happy with the quality. Thanks again for letting us know.
Please I want to communicate with you!!! I ordered through "same day delivery option" on the 5th of April ... I did the payment online and got payment confirmation but the flowers were not delivered?
Petals N.Petals Florist Network
Thank you for your query. Is it possible for you to confirm the order number, correct delivery address and whether or not you have spoken to the recipient? If you prefer to do this off-line you can call us on 1800 888 668 and one of our customer service team will assist you. I apologise for any difficulties you've had to date. Petals Network
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