Petbarn Pet Insurance Ultimate

Pet Barn were excellent. I’ve insured all 3 dogs with them since birth and when my dog had a life threatening injury they gave pre-approval at the time he was admitted to hospital which allowed me to make an informed decision at the time. As it turned out they paid more than my entitlements under my policy but they honoured it anyway. When dealing… Read more

with a very sick animal it was very comforting to know they honoured their promise and there was no additional cost to me - this is a high integrity company. Highly recommend

They are scammers beware – They’re running a scam here. I called twice about changing the level of cover and every time they told me that I need to call back because they somehow can’t change it at that particular time. Now I need to call back a third time between 2-3 weeks before my policy renews. The customer service rep just kept repeating the words renewal and told me… Read more

that the renewal will take place next month so I need to call back. Absolute scammers. Was also on hold for 30mins.

Good service – Good and prompt service, friendly and quick response by customer service Show details

Very happy – This is my first insurance claim. My cat needed surgery for a fractured leg & amputation. The vet proceesed everything with the insurer. I waited approx 20 - 30 minutes to be approved with no hassles what so ever. I also had minimal out of pocket expenses which I am truly grateful for. I am very happy with Pet Barn & yeah I will be telling all my friends / family to choose them. The vet even said to stick with them. Show details

Poor communication and poor customer care – Poor communication by customer service. I called to cancel the policy last November (2021) and they offered me a waiver for three months before cancelling and I accepted. They have charged me for the next consecutive three months after the waiver and when I called to inquire they said I was meant to call again and cancel again at the end of three… Read more

months. Which I wasn't told the first time. They refused to refund. When I tried to explain this all I got was "I understand but *repeat the same thing over and over*. Very disappointing.

Stay away - Awful customer service and do not pay claims – We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I've paid premiums for 2 years without a single claim - I was repetitively told that the vet hadn't sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn't paid as they split out… Read more

the general visit with the specific biopsy and changed me double excess. I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout. Look elsewhere.