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Petcover - Mid-Point

Petcover - Mid-Point

4.1 from 7 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

4.1

7 reviews
4
(0)
2
(0)
  • Value for Money
    4.0 (6)
  • Transparency
    4.0 (6)
  • Customer Service
    4.0 (6)
  • Claim Resolution Time<1 week (3), 1-2 weeks (2) and 1-2 months (1)
  • Claim ApprovedYes (6) · No (0)
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Paper based???

published

We took up this policy as it was recommended by friends. Certainly I think they have great policies, however to make claims their system is paper forms only. This makes it really cumbersome and slow in the digital age. It took us 2 months to have a very expensive claim finalised because of a tiny error on a paper form we submitted. With an up to date digital system I doubt it would have been a problem..

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateSeptember 2020
Claim ApprovedYes
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1 comment
Petcover
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Review collected in partnership with Petcover

Don

DonGreater Melbourne (Outer), VIC

  • 2 reviews

I wouldn’t own a dog without Petcover Insurance!

published

Very happy with my policy so far. The claim process is a little bit old-school but once verified I was paid immediately. It’s very reassuring knowing your pet is covered.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim Resolution Time1-2 weeks
Claim DateOctober 2020
Claim ApprovedYes
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1 comment
Petcover
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Review collected in partnership with Petcover

Clunky but prompt Process

published

Are found Petcover to be very helpful and prompt. The process for claiming was a bit clunky but we had no issues once our claim was submitted. Payment was processed within the week.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
1 comment
Petcover
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Review collected in partnership with Petcover

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Stephanie Wood

Stephanie Wood Sydney, NSW

Great cover for exotic pets

published

Our rabbit is insured with Petcover as the only provider for small mammals and exotic pets. So far we have had a great experience with Petcover and our policy - it has been easy to get in contact them and they have been quick to respond to claims. I would highly recommend them.

Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2020
Claim ApprovedYes
See all answers
1 comment
Petcover
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Review collected in partnership with Petcover

Fully supported fast response

published

I have been with Petcover for only 8 weeks. My puppy has been sick twice during this time. My claims have been paid in 7-8 days. Over $8,000 to date.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateSeptember 2020
Claim ApprovedYes
See all answers
1 comment
Petcover
SupportPetcover

Review collected in partnership with Petcover

Alina D

Alina DSydney, NSW

Will try to exclude your pet unfairly and unethically

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Petcover
SupportPetcover
Alina D
Alina D

You guys are a bunch of scammers!! I have gone with Trupanion who cover my pup fully and didn’t try slap ridiculous exclusions on her for normal worming treatment and prebiotics. Pathetic!

Petcover
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Kayla

KaylaPerth, WA

  • 6 reviews
  • 1 like

Amazing Customer Service and Fast Claims

published

Pet cover are not the cheapest insurer on the market but they actually pay out your claims to your bank account and for me it’s always within 24 hours of lodging the claim.
The girls in the claims department are located in Australia and are understanding and actually lovely . I highly recommend pet plan /pet cover and have been with them from when my breeder registered my Rottweiler boy when I picked him up . I suppose you pay for what you get with insurance and paying more gives me 100% of my bills back and also knowing they will pay out my claims when I lodge them.
Thanks Pet Plan :)
Kayla & (Vinnie- the Rottweiler )

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Petcover
SupportPetcover
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Details

Compare all 4 Petcover
CategoryPet Insurance
UnderwriterLloyd's
Annual Benefit Limit$15,000
Amount of Vet Bill Covered Up to 80%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisNot Included
Emergency Boarding Fees$1,000 (Dogs) or $500 (Cats) if you are hospitalised for more than 5 consecutive days
Lifetime Cover Included
Cooling Off Period21 Days
Consultation Fees$300
Cruciate Ligament ConditionsUp to $2,000
Waiting Period for Illness 21 Days
Compare all 4 Petcover

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