Petcover

Petcover

 Verified
Petcover
2.9

1,207 reviews

PositivevsNegative
45% · 547607 · 50%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.7
Transparency
3.9
Customer Service
3.8

Please note that Petcover has previously been known as Petplan. All reviews for both trading names can be found on this page.

Reviews

1,207 reviews
Bonnie6643
Bonnie6643Brisbane15 posts
  Superior Plan

NOT WORTH IT WHEN THEY GET OLD AND NO LOYALTY

Our Boxer is now nearly 11
Excess $150
Age deduction 20%
By the time I put the claim in for anaphylactic reaction for a bee sting: minimum back -$36.00
Arthritis diagnosis:- $150 excess 20% age discrimination (after 11 years of paying ) NOTHING BACK.
:We pay $239.12 each month. Always a drama getting the paper work in.
:My new car insurance for a $45k car is $60 per month
:My home worth > $1mil $333.00 per month house insurance
: BUPA health insurance for me $268 per month
GO FIGURE-
Should have negative stars because I’d give Petcover negative 5 stars
Cancellation coming up and will put money into savings account Show details
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Bonnie6643
Bonnie6643  
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Actually AGE DISCRIMINATION NOW 35% not 20 % HUGE RIP OFF

Danielle E.
Danielle E.South West, WA
  Petcover

Too many clauses

Don't waste your money. Don't assume a condition is covered for 12 months from clinical signs as they'll throw the calander year renewal at you. Show details
Fred B.
Fred B.South East Queensland, QLD
  Petcover

Customers come LAST

Only giving 1 star because I have to give something. Had a policy with them for 11+ years with 2 small claims. This year had 2K claim and received less than half in return. All for 145 per month. Do yourself a favor go somewhere else, anywhere else. Show details
Simon M
Simon M
  Verified Petcover
Kellyb
KellybBrisbane6 posts
  Fair Incentive Petcover

Pet cover for my babies

Been a part of pet cover for over 10 plus years it has been wonderful and my puppy and kitten families love the fact that they receive 6 weeks insurance for piece of mind its been wondeful Show details
Marks30
Marks30Sydney, NSW7 posts
  Mid-range Plan - Core
Value for Money
Transparency
Customer Service
Katherine
Katherine
  Superior Plan - Superior
JanineP
JanineP2 posts
  Superior Plan - Entry

Can't fault them

We took out pet insurance with Petcover when we got a puppy 2.5 years ago. Since then we've had to make a few claims, the most recent being the most significant. With each claim the process has been easy and the return come quickly. On most occasions we have been covered for most of the cost. It has well and truly paid for itself. We would prefer him to stay out of trouble but this cover has been a godsend. Show details ·  1
A M.
A M.Perth, WA
  Superior Plan - Superior
Michael Duggan
Michael DugganGreater Melbourne (Metropolitan), VIC76 posts
  Mid-range Plan - Core

Good but you need to be patient

Hell, my claim was sent in, assessed, and approved. You do need to be a bit patient as they seem to be a little short staffed, like many places I have seen of late. They are very nice folks, do get back and no issues. Show details ·  1
Value for Money
Transparency
Customer Service
Rob
RobPerth, WA12 posts
  Verified Safety Net Plan - Economy

Look elsewhere for a better deal

High premium for such a small amount of inclusions, ripoff. Show details
Value for Money
Transparency
Customer Service
Petcover
Petcover   DM   
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sar
sarHobart, TAS3 posts
  Superior Plan - Entry
Value for Money
Transparency
Customer Service
Darcey
DarceySydney Surrounds, NSW
  Petcover

Do not take 6 weeks free insurance

The policy is free, however you are only covered for $2750.00 ($3000.00 - excess) and once you reach the limit you are no longer able to claim, more importantly you cannot upgrade to full cover until such time as your 6 weeks expires without cancelling the free policy and therefore all waiting periods and pre-existing condition rules apply to the new policy. My Kelpie puppy broke a bone in his leg, $9000.00 in Vet able to claim $2750.00 and have no insurance until the 6 Weeks free ends. I believe the policy is of little or no value and locks you in to a company that I would rather have nothing to do with. Show details
Value for Money
Transparency
Customer Service
Petcover
Petcover   DM   
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CMC
CMCGreater Melbourne (Inner), VIC
  Superior Plan - Superior

High premiums, low coverage, high excesses, huge premium increases. Much better options exist

Since Petplan became Petcover, the claims process became simpler to submit but coverage has quickly reduced noticeably. I have paid premiums since our dog was first brought home as an 8 week old puppy. He is now 13. Over the years we have paid over $25,000 in premiums and made claims totalling approx $10,000 of which $3,900 was paid out from those claims. His 13th year and premiums have increased to $330 per month, 120% increase on last year. Petplan were a fantastic company, now it is purely focused on minimising any payout to customers, with no appreciation for long term customers. Show details
Value for Money
Transparency
Customer Service
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Tan
TanSouth East Queensland, QLD
  Superior Plan - Mid-Point

Avoid Petcover completely

Very expensive for very little return. Petcover make it near impossible for a successful claim. Show details
Petcover
Petcover   DM   
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Questions & Answers

Shawn I.
Shawn I. · Petcover

Can we increase our excess to reduce the unreasonably expensive premiums? I agree with most people who have provided reviews here about the daylight robbery occurring

Loungecat
Loungecat  
Shawn I.
Shawn I.  

Yes that's reason I am enquiring. Dog is now 9 and been relatively healthy. Been insured by petplan since she was a puppy. Started at 50 per month and is now over 200/month. Such a scam.

Petcover
Petcover   DM   
Gerrard W.
Gerrard W. · Petcover

Hi-
Seen some of the feedback about increases in premium. Has anyone experienced any increases lately? Thinking of insuring our cocker spaniel.

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Petplan
Petplan   DM   
Angry
Angry · Petcover

Does petplan cover hip dysplasia or other breed prone issues?

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Petplan
Petplan   DM   
See all Petcover questions

Details

Compare all Petcover listings
CategoryPet InsurancePet InsurancePet InsurancePet Insurance
UnderwriterSovereign Insurance AustraliaSovereign Insurance AustraliaSovereign Insurance AustraliaSovereign Insurance Australia
Annual Benefit Limit $20,000$15,000$10,000$5,000
Minimum Pet Age 8 weeks8 weeks8 weeks8 weeks
Maximum Pet Age 8 years8 years8 years8 years
Illness CoverIncludedIncludedIncludedIncluded
Routine Care CoverNot IncludedNot IncludedNot IncludedNot Included
Tick Paralysis Not IncludedNot IncludedNot IncludedNot Included
Emergency Boarding Fees $1000 (Dogs) or $500 (Cats) if you are hospitalised for more than 5 consecutive days$1,000 (Dogs) or $500 (Cats) if you are hospitalised for more than 5 consecutive days$1,000 (Dogs) or $500 (Cats) if you are hospitalised for more than 5 consecutive days$500 if you are hospitalised for more than 5 consecutive days
Lifetime Cover IncludedIncludedIncludedIncluded
Cooling Off Period 21 Days21 Days21 Days21 Days
Consultation Fees$300$300$300$400
Cruciate Ligament Conditions Up to $4,000Up to $2,000Up to $2,000$1500
Waiting Period for Illness 21 Days21 Days21 Days21 Days
Accidental Injury Cover IncludedIncludedIncludedIncluded
Visit official website

Contact info for Petcover

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 97117476990

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