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Petcover
1.2 from 17 reviews

See the Best Pet Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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1 star
15

No Incentives to Pay Upfront & Not Provided Best Policy Advice

published

Call for advice, not told of percentage share plan until I specifically asked, ie, 75% reimbursement as opposed to 100%. Dont offer reduction in premium for paying lump sum upfront as opposed to monthly installments. Should provide incentives for our business!

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeNo
See all answers
1 comment
Petcover
SupportPetcover

Totally let me and my dog down

published

My dog has been insured with PetCover since she was 8 weeks old - EIGHT WEEKS - and now I am told that she has never had life cover so she can only be covered for new illnesses. She's 12. Go figure. Do not use them.

Value for Money
Transparency
Customer Service
Number of Pets-2 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
gmgm

gmgm

  • 2 reviews
  • 1 like

Rude and useless

published

They took over two weeks to send me quotes after my 4 week free cover. Then said they would have to start a new policy at another price because i hadn't renewed in time, despite my ten phone calls. Useless and rude

Insurance claim madeNo
Lisa

LisaSydney

  • Verified customer

Terrible

published
Insurance claim madeNo
1 comment
Lisa
Lisa

Dot VB

Dot VBCanberra

So Disappointed

published
Insurance claim madeYes

Jodie dale

Jodie dale

  • 3 reviews
  • 1 like
  • Verified customer

Rude and incompetent - bye bye from long term customer

published
Insurance claim madeNo

How can they be operating

published
Insurance claim madeYes

bigbob67

bigbob67

  • 11 reviews
  • 31 likes

Painful claim process

published

Been with this company for 7+ years, have only made two minor claims. Yet each time they make things as hard as possible, with ridiculous follow up questions and forms...which come 1-2 months after you submit a claim.

I also have health insurance for myself, if i ever have to make a claim manually i get the money paid into my account within a matter of days! Why on earth does it take so long here?

Time to start looking for a company that isn't underwritten by Allianz.

Insurance claim madeYes

Don't buy this insurance for your animals - seeks others

published
OldManDingo

OldManDingoSydney

  • 8 reviews
  • 12 likes

Avoid avoid avoid!!!!

published

Have been with this company for more than 5 years. I made my first claim more than 3 months ago and still no word from them! I rang them at the 2 month point and was told the claim was being held up because a) they had sent faxes to my vet asking for a full history of my pet but haven't heard anything back (I then rang my vet who advised me that they have never received any of these alleged faxes) and b) because this is the first time I have ever made a claim and first time claims always take a while.

This company is a joke. You are better off pocketing the premiums that you would pay to them and using that money to pay any vet bills that may come up.

Deceptive, rude, actually everything!


Kathryn

KathrynMelbourne

Worst insurance I've ever had

published

This is the most disorganised, rude, unhelpful and inefficient company I've ever dealt with. Claims take up to 6 weeks minimum and you are paid by cheque so add another week to clear it! Don't dare ever try and call. If you do, expect to be cut off at least 4 times, kept waiting for up to 30 minutes to ask a simple question and don't expect an answer.


lennyk

lennyk

  • 16 reviews
  • 25 likes

Terrible customer service; A struggle to make a successful claim

published

I have had pet insurance with Petcover for more than 5 years. During this time I have made 3 claims (one on my dog and 2 on my cat). In each instance the Company made it very difficult to claim. Claims were denied in each instance and it took a lot of extra paperwork and letters to the Company before payment was forthcoming. I am still waiting for the outcome of my third claim. It took 5 weeks before the Company even looked at it. Insurance should never have to be this hard!!!

they are quick to take payment for your premiums but getting payment for your claims is hard work


Plogs

PlogsAU

  • 2 reviews

So very disappointed

published

We have been with them for a no of years and cannot get one cent back! We are leaving to go somewhere that actually will pay occasionally. All they have done is taken our money! The last thing is that our dog had a crucial e ligament replaced in right leg them went in for observation of left leg a couple of months later - they will not pay on the opposite of anything I'd legs/ears etc because they are weakened - what a load of hogwash!!! Go with anyone but this mob - they just want ure money!!!!


Can't get Claims Dept to Pick up Phone

published
TS06

TS06AU

  • 3 reviews
  • 4 likes

wont be staying...

published

Changed their terms and now refusing to pay!

published

Cowboys - Do not use them!

published

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