Excellent sales, service and quality Carpets.
We went to several big name carpet companies and were disappointed in their lack of interest in quoting and some would only give us an estimated price. I found Petes Carpet at Pendle Hill online and thought we could pop down and see them. They were so helpful! Warren went out of his way to find a carpet that suited the rest of our house and even offered to come out a second time to match colours. Their quote was a great price and the laying service 9done yesterday) was organised within days and we are extremely happy with the result. I even got...an email from Sue to thank us for our business (very rare in this day and age where old style customer service is becoming rare). If you are looking for floor coverings give them a call. Its a family owned and run business run in the old style way of helping the customers in the best way they can.
- Verified customer
Great Service from New Carpet Supplier.
If you need new carpets for your home without any dramas and regrets I can highly recommend Pete's Carpets at Pendle Hill, NSW, I needed new carpets for a new upper-level extension and got three quotes, the first well-known company I attended their showroom to look at the carpets, we found one that interested us and it was the only one without a price label on it, so we told the manager we liked this one but there was no price on it, he said it was $175 per sq. metre, after he walked away I asked my wife to look under the display stand as it ma...y have fallen on the floor, I have a slipped disc in my neck which can be uncomfortable at times anyway my wife found the price tag under the display stand and we noted the price was $110 per sq. metre, as we walked out I called to the manager that we found the price tag and before I said anymore he corrected himself and said $110 or $115 per sq. metre, so I was a little concerned about his honesty, on a later day he measured up the rooms and his quote was reasonable. My second quote was from Harvey Norman and although the young man who measured up the rooms of my house was pleasant enough, the follow-up customer service was terrible, many unreturned phone calls and I had to chase them up for the quote, after that I read many bad reviews for Harvey Norman's carpet and flooring service which just confirmed the same experience I had with them. I found Pete's Carpets with a Google search and I'm so happy that I did as it was a lucky find for me, they are a privately owned family business who take pride in giving good old fashioned good customer service, my dealings with everyone in this company were most pleasurable including Sue on the telephone, phone calls returned promptly and always in a friendly business like manner, [name removed] measured up my rooms and also supplied the quote very promptly, the carpets were laid very professionally to my complete satisfaction by [names removed], there were no dramas or unexpected problems and completed the work in a timely manner, dealing with Pete's Carpets was a pleasant experience and I'm so thankful for that as I have had some terrible dramas with other tradesmen involved with my upper-level extension and I will be writing a review about that builder later, to conclude this review I can highly recommend Pete's Carpets, they are an honest company and take pride in their work and I will certainly be calling [name removed] again when I need more carpets for my home.
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