Don't buy here
Was promised a free first service and sent a message that I could get android auto installed. I waited 3 hours longer than the service was supposed to take, android auto wasn't installed and the dealer then insisted i pay for the service.
Waste of our time
Took our two cars one a less than 12 month old Suzuki Swift and a Grand Cherokee Jeep the trade in price was a joke not even an attempt to negotiate. The boss came out handed us the keys and muttered something even if we were considering buying the new car we looked at after his personal skills we certainly wouldn’t bother. Have bought a number of cars in the past and always been treated well. Will certainly take our business elsewhere.
Bought a colorado
Bought a second hand colorado with 33,000ks on the clock but the paperwork said 31,000ks so my 3 month or 5000k warranty was half up when I drove off the lot, when I called them up to ask if they changed the paperwork and updated the ks after the service they did before I picked up the car, they told me they didn't service it, even though I was told they would and was the reason I couldn't have it that day.
Stand over bullying tactics, followed up with abusive text messages
The car salesman on the day was great until the manager [name removed] took over. He was nothing but a bully and undid all the good work by the car salesman. I was never going to by a car from someone who acts this way especially infront of children. Also be warned that if you decide not to buy a car from Peter Kittle you will receive follow up abusive text messages.. we will never return to Peter Kittle to purchase/look at a car.
Air Freight to Alice 4 days
Travelling from Adelaide to Darwin and my vehicle developed a noise in the engine.
Called into Peter Kittle on Tuesday morning to see if someone could have a quick look at the issue.
Reply " we can book you in for Friday"
After some negotiations they agreed to look at it on Tuesday afternoon at 2pm.
The problem was a failed turbo and I was told it would be 7 - 10 days to get a replacement from Melbourne.
I asked about air freight and was told air freight would not get to Alice Springs until Friday or Monday.
The part arrived Monday about 11am and the repair was completed about 5pm that day.
4 days for air freight from Melbourne is a joke and Peter Kittle claim they could do nothing about it.
Rough body repair back yard quality
I've recently had my Toyota kluger repaired by Peter kittle collision repair in Adelaide after a hail storm that occurred in broken hill I found the repair very rough there's still minor dents in the doors and paint runs in the clear coat also I found missing clips under the inner guards and the trim ill fitted and every time I phone the manager they say they'll get back to me .. But never do so i had to lodge a complaint to my insurance company for this rework to be done.. so called authorised Toyota repairer !
My 18 year old son conned into buying a brand new Camry, not happy!!!
My son just out of school works part time got talked into buying a brand new car, he had no money but they convinced him he could afford it and said the loan is interest free, a lie, the cost of the car was well above what it is worth, they also talked him into loads of extras, he felt intimidated by the older salesman, and was told he had purchased the car even before he had signed a thing. My son was immature and uneducated in salesman tactics, he believed he had purchased before a signature had been obtained from him, since the story sounds the same as another I have read on this site I assume it must be a similar tactic, this is so wrong shame on you Peter Kittle Toyota for doing this to young people!!
Don't waste your money
Worst customer service you could imagine. Unable to provide accurate documentation, I had to continually chase documents. Vehicle purchased arrived damaged and long story cut short they turned everything around to blame us. We were honest and now up for almost $6000 of extra damages. Go elsewhere or ensure you scrutinise every document and your purchase.
They'll happily waste your whole afternoon and lie, lie, lie
Was shopping for a used car. They used every time-wasting, stalling, gaslighting, deceptive tactic in the book on me. Pushed me into test driving a crappy Holden when I told them repeatedly that Holdens are lemons (I owned one, it was a money pit). The woman insisted on taking the wheel when driving it out of the lot; she went over the speed bumps at about 0.001 km/h, supposedly being careful but obviously just wasting more of my time. Every time I said wanted to leave they said 'another 5 minutes!" which of course became another 3 hours. At o...ne point i was surrounded by three of these predators, all mumbling in my ear, trying to sell me a $10,000 1990s piece of junk around the back. I felt emotionally raped after finally getting away after about 4-5 hours of this. They are the worst, just the worst you'll ever encounter. If you value your sanity never ever go near the place. PS I took my old Echo there to get its airbag replaced (due to safety recall) and I am 99% sure they didn't replace it. Total morals-lacking crooks. Worst dealership I've ever been to by a large margin.
10+AWESOME AWESOME AWESOME
If I could score higher then 5 I would...Our Prado motor blew up we were very upset as we only had the car 12 months(was private sale from QLD) I rang PKT and spoke to service center they organised for the car to get from Mount Barker down to the workshop the day it happened, by 10am the next morning they gave us a quote. 1 week later the car had a whole new engine plus other bits and pieces we requested and the final bill was $1200 UNDER what was quoted which was FANTASTIC.
A huge thumbs up for Gary K in service center who kept me up to date about the car through out the week. Gary is extremely professional and efficient , Gary is a legend.
Well done PKT you are a fantastic company to deal with.
Quick and easy
Could only leave work for 15 minutes to drop my car off for 20000km serivce. Let me drop off after smoko because they said it was quieter then and dropped me back to work. Called me 2 hours later to say the service was done and picked me up from work!! Definitely bringing the wifes car here next month!
Firstly- our test drive was fully supervised so we didn't get a chance to think and assess the car ourselves.
Secondly- we were told the squeaky steering wheel that we test drove could be fixed with 'a bit of wd40'.
Thirdly- our salesman basically refused to let me leave and think about it, then proceeded to use sexualised humour in the discussion.
Total Cowboys on 457 visas
Peter Kittle Alice Springs (AKA Cowboys). Car was serviced 6 months ago. Next morning pool of oil under car. Went back, they had not tightened oil filter, service guy says ‘oh, I’ve done that before, it’s easy to do’. No ‘sorry for your inconvenience’. They steam cleaned the motor but the mounted tray under the motor was still full of oil. I had to jack the car up at home, remove the pan (which was saturated in oil), clean and dry before replacing. Took car back to them for 90,000km service last week (don’t ask me why I went back to them). They...gave me a list of things they found: water pump rubber seal leaking, timing cover leak, valve cover gasket leak.. quoted at around $2000. Got a second opinion from another garage. Two mechanics had a look, came into office and asked me ‘what drugs were they on’. No leak whatsoever on water pump and the rest of these so called ‘leaks’ were of no consequence and not leaking. They steam cleaned the motor and underneath and they will check again when I get them to do my next service. I have let my extended warranty company know about all this and notified them that I will never take my vehicle back to these clowns. If they were the only mechanics in Alice I would drive all the way to Adelaide to get my car serviced!
Peter Kittle Holden - Port Adelaide
Name has changed from Smith's Holden but the customer service is still lousy. Service department unresponsive, tried to charge $4,500 for work I got elsewhere with warranty for $1,000. Be prepared to be on hold forever and no one to give a damn. Maybe they just charge ridiculous prices because they don't want the work.
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