Peter Kittle Motor

Booked car for service, quoted $840. Bought car in got msg quoted $1040. They sent another msg to do extra things for 159, they done one of the things for 135, said the could not do brake performance or wheel alignment test and refunded $25!! $25 for brake performance and wheel alignment test wow how cheap!!!!! Said needed 2 new tyres, I said no… Read more

took it to tyre power and the guy said the 2 tyres were still fine, wanted to replace wiper inserts when in fact they are brand new. Wanted to keep car for 3-4 days to do what needed to be done at a cost of $3625. No. Booked appointment at trusted mechanic who will do it in day and half max at much lower price. These guys are a joke and a rip off, look around you’ll find much better and cheaper options. If I could I would give 0 stars.

had my car valued at $4000 by them and then went there two weeks later to trade in and was told now the car is only $2000 for a hsv sv6 sports wagon. Paul said the only HSV part was the steering wheel which in fact was a $10 wheel cover. was buying a $36000 car but now never again. rude and offensive Show details

My experience with Peter Kittle Port Lincoln. I will NEVER EVER buy a new or used car from Peter Kittle again. And would never recommend them to anyone I know. WARNING: if you’re buying a used car. Make sure you see the proof of service. You would think a dealership selling a car would service it themselves. Apparently NOT in my case! I even put… Read more

in a complaint to their service department only to be told someone else (different town) looked over the car Before THEY sold it. Returned for my first service (with warranty) and they set off my airbag light and couldn’t fix it. They then told me my warranty wouldn’t cover it and for me to take my car to a Holden dealership to fix the issue they caused.

GREAT SERVICE – We just bought a beautiful Toyota Rav 4 and experienced professional and very friendly service. We can highly recommend AJ who works for Peter Kittle Toyota who went out of his way to make this sale happen. It was a pleasure to do business with you AJ and we are sending you a huge THANKYOU! Show details

Customer service – I bought my holden trax 2 year's ago. Bought it brand new. They made the experience amazing. But have had ongoing problems with it. But they always fix it with no dramas. It is disappointing to having to keep getting it fixed due to faulty parts but I recieve amazing help and service. And I'm always offered a hire car. Very happy to recommend Peter kittle holdens on port road. Show details

10+AWESOME AWESOME AWESOME – If I could score higher then 5 I would...Our Prado motor blew up we were very upset as we only had the car 12 months(was private sale from QLD) I rang PKT and spoke to service center they organised for the car to get from Mount Barker down to the workshop the day it happened, by 10am the next morning they gave us a quote. 1 week later the car had… Read more

a whole new engine plus other bits and pieces we requested and the final bill was $1200 UNDER what was quoted which was FANTASTIC.

A huge thumbs up for Gary K in service center who kept me up to date about the car through out the week. Gary is extremely professional and efficient , Gary is a legend.

Well done PKT you are a fantastic company to deal with.

Rudeness and no customer service especially from sales staff, very disappointing – I have never experienced such terrible customer service. It seems that the business model at this dealership is based on rudeness and i felt once you have bought your vehicle that there is no after service even though my family and friends have bought several new vehicles over time. There sales people truly need to be retrained in customer… Read more

service, maybe business is going well for Peter Kittle at present however the time will come when they will rely on people that have been loyal to them over the years.

They don’t want your business. How disappointing – Had two Toyotas which were serviced at PK. Literally, the most indignantly rude people I’ve seen. Watched them for hours upon hours each time I got a service. Rude, arrogant and ignoring customers were their best qualities. Have been in on two other seperate occasions to buy a new car. They completely ignore you, nor get back to you for any… Read more

reason. Don’t you want my money? Under no circumstances do they greet or make eye contact with any customer. Seems to be the most toxic place I’ve ever had the misfortune of being forced to endure. This is also my experience over at least ten seperate visits, not just one. Basically, not only do they not want you there, it seems as they’re actively trying to deter you. Under no circumstances do I recommend this place. How disgusting and embarrassing. Go elsewhere, these people don’t want your business. I’ll go to Northpoint from now on.

Terrible service – I have never experienced such terrible customer service. It seems that the business model at this dealership is based on lying to customers in order to increase profit margins. I will never deal with them again.  Show details

Cannot recommend – I had concerns about the delivery time for a new Prado I contracted to buy in December and it took a month for Kittles to respond so I ended up going through Cornes Toyota. It cost me my deposit but I found Cornes Toyota to be honest and reliable and I got the vehicle weeks before Kittles said they could deliver it.  Show details

Awful! – My landcruiser Sahara isn’t even 2 years old still very much under warranty has been broken for over 9 months! The lights flick on and off it’s so dangerous! My CD player and DVD players don’t work, aircon is playing up! No one gets back to me I get a delay because of covid and Panasonic is in Melbourne but this was pre Melbourne lockdown and now… Read more

post Melbourne lockdown still nothing they say 2-3 weeks and again we’re at another 5 on the MONTHS I have waited on a car UNDER WARRANTY!

I called Toyota complaints and sent emails so many times, when I asked for a manager they literally told me there all in meetings and that is more important than your complaint!

Electronics stuff up I get it it’s the service and constant lies about when it will be fixed!

The second it’s repaired I’m chucking it in and buying a FORD!

Took over 8 hours to service my car! – I was told the earliest I could get my car in was at 7.30am. So I like about 10 other people lined up at 7.30. After 8 hours I'm still waiting to get the vehicle back. They said Oh we work on the scheduled Out time?? What, why did I then rush to get the car into you at 7.30? Staff seem to be very good at ignoring people when they walk past… Read more

you. I waited over 4 hours last time, I thought I would give them another go, not again. You have lost me as a customer!

Worst used car sales after service I’ve ever experienced – Once the sale has been done, they don’t seem to care. Will never purchase a car from there again, used or NEW. Wish I knew before I purchased the car. Service department have been good and helpful. That’s about it! Show details

Very dissapointed – Dropped my car off for repair on the 7th of may for a repair to a faulty airbag computer, was given a quote price. Was called at lunch time told car was ready to be picked up. When I got there the job had not been done.. all they did was put a diagnostic computer on it. Which I had already had done at my regular mechanic.. when I arrived to pick… Read more

the car up I was told the part needed came from Japan.. was told I needed to pay for the part to have it ordered and the part would take 3 to 5 weeks to get here.. I rang 3 weeks later to find out if the part had arrived or if they had an idea on how much longer it would take. I was left on hold for 15 min while the girl at the front desk tried to find the service manager, the girl at the front desk was very polite.. eventually the phone was answered but it was not the person I rang to speak to.. I was then told this person would ring me back as he wasnt in the building atm... So I waited I was rang back and told no the part is not in yet. The whole situation seemed wrong to me.. so I rang another Toyota dealer and was told no this is not how they do things. The gentleman then asked for my rego and said let me see how long the part should take to come. When he returned he said sorry the part you need is no longer avalable and so it would never arrive.. so I rang ppl at prra hills back and asked if I could have the part no. I was then told oh we have been looking into that and the part is no longer avalable discontinued infact. So I went and picked up the money I paid for the part, was also told the car was not repairable.. so I asked what should I do, i was told i dont know.. I left in tears.. went to my normal mechanic on the way home and asked him what do you do with a non repairable car. He said dont be silly all cars can be fixed. And he would repair it.. and he has located a part to fix it in one day... so any one reading this do not use Peter Kittle toyota they dont do the job you ask, for and charge for parts they know they cant get.. and wasted 3 weeks of my life... oh and the reason I needed my car fixed fast as possible was because I needed my car to get my son to chemo.. I will never use these ppl to fix my car again.. they are useless and very very unhelpful..

Horrible Service! A waste of time! – Dropped my car at 8:15AM for scheduled service. I went back at 3:30PM and the car is still not serviced. Wasted an hour just to wait. Not coming back anymore. Plus they game a UTE for a loan car. Show details

Terrible - Peter Kittle PARA HILLS WEST – Why am I not surprised at the number of bad reviews on Peter Kittle Toyota. If I could score zero on here I would. I would highly recommend u go anywhere else but here, good service deserves to be recognised but this place DEFINES BAD SERVICE. They have blatantly lied to us, hung up on us and wasted our time with constant phone calls. They won’t… Read more

refund us our deposit and yet have the nerve to tell us that they are only keeping it so it can be put towards another vehicle when we come back. Why would we come back when everyone we have dealt with has showed us contempt and how NOT to treat people. A piece of advice Peter Kittle Para Hills West, grow up, learn some respect and treat people right. This place and the workers we dealt with are a perfect example of what is wrong with the industry, keep treating people like crap and lets see how long you last.

Stay away !! – Stay away from peter kittle toyota if you love your car ! Absolute nightmare to deal with!!!!! I gave my 2017 Camary for service and it was my 3rd service with Peter Kittle. I told the service coordinator to do everything which needs to be done for the vehicle even if I have to pay for it (As mine was capped service). As I don't have much… Read more

knowledge of cars and what needs to be done at regular intervals. I trusted the PETER KITTLE service technicians to do their due diligence while doing the service. They serviced the car and didn't do wheel alignment due to which my front Tyre has uneven and rapid tire wear. I went to Bridgestone to check the tyre pressure and to seek advice on why the tyre is getting worned out faster. They said that wheel alignment needs to be done at regular intervals (around 8000 ~10000 kms or while doing vehicle servicing). When I called the Peter Kittle service team and spoke to the manager and asked why the wheel alignment was not done. The answer I received was we don't want to add additional cost to the customers and the service team didn't feel it necessary. I then asked them isnt it recommended to do the wheel alignment every 8000 kms, for which I received some daft response. Due to their carelessness , I now have to shed money for changing the tyre. If the right thing was done at the first time, I could have used the tyre for longer time (the back tyre still has good life). Biggest mistake was to do the service at PETER KITTLE, My other car is services at North Point Toyota and they do excellent work. Never had any issues with their service and they call us explain in details of what needs to be done , take good care of vehicle and gives recommendations beforehand for smooth running of the car. I WILL NEVER recommend this company for service to anyone... It's not worth the headache and what a bad feeling!! Writing a blog on facebook about this so that mt friends do not face such issues.

Don't buy here – Was promised a free first service and sent a message that I could get android auto installed. I waited 3 hours longer than the service was supposed to take, android auto wasn't installed and the dealer then insisted i pay for the service. Show details

Waste of our time – Took our two cars one a less than 12 month old Suzuki Swift and a Grand Cherokee Jeep the trade in price was a joke not even an attempt to negotiate. The boss came out handed us the keys and muttered something even if we were considering buying the new car we looked at after his personal skills we certainly wouldn’t bother. Have bought a number of cars in the past and always been treated well. Will certainly take our business elsewhere. Show details

Bought a colorado – Bought a second hand colorado with 33,000ks on the clock but the paperwork said 31,000ks so my 3 month or 5000k warranty was half up when I drove off the lot, when I called them up to ask if they changed the paperwork and updated the ks after the service they did before I picked up the car, they told me they didn't service it, even though I was told they would and was the reason I couldn't have it that day.

Stand over bullying tactics, followed up with abusive text messages – The car salesman on the day was great until the manager [name removed] took over. He was nothing but a bully and undid all the good work by the car salesman. I was never going to by a car from someone who acts this way especially infront of children. Also be warned that if you decide not to buy a car from Peter Kittle you will receive follow up abusive text messages.. we will never return to Peter Kittle to purchase/look at a car.

Air Freight to Alice 4 days – Travelling from Adelaide to Darwin and my vehicle developed a noise in the engine. Called into Peter Kittle on Tuesday morning to see if someone could have a quick look at the issue. Reply " we can book you in for Friday" After some negotiations they agreed to look at it on Tuesday afternoon at 2pm. The problem was a failed turbo and I was… Read more

told it would be 7 - 10 days to get a replacement from Melbourne.

I asked about air freight and was told air freight would not get to Alice Springs until Friday or Monday.

The part arrived Monday about 11am and the repair was completed about 5pm that day.

4 days for air freight from Melbourne is a joke and Peter Kittle claim they could do nothing about it.

Lack of warranty service – Do not ever expect these clowns to honour warranty they lie and they scheme to shut you up and get you out of their workshop. Absolutely Hopeless to deal with. Without doubt SA's worst dealership.

Colorado bumper – Just needed front bumper replaced quoted 6k Then stuffed up the time i was meant to bring it in. Then rang me three times to tell me when i can pick it up and all three times it wasnt ready. Worst repairer ive ever dealt with.

Rough body repair back yard quality – I've recently had my Toyota kluger repaired by Peter kittle collision repair in Adelaide after a hail storm that occurred in broken hill I found the repair very rough there's still minor dents in the doors and paint runs in the clear coat also I found missing clips under the inner guards and the trim ill fitted and every time I phone the manager… Read more

they say they'll get back to me .. But never do so i had to lodge a complaint to my insurance company for this rework to be done.. so called authorised Toyota repairer !

My 18 year old son conned into buying a brand new Camry, not happy!!! – My son just out of school works part time got talked into buying a brand new car, he had no money but they convinced him he could afford it and said the loan is interest free, a lie, the cost of the car was well above what it is worth, they also talked him into loads of extras, he felt intimidated by the older salesman, and was told he had… Read more

purchased the car even before he had signed a thing. My son was immature and uneducated in salesman tactics, he believed he had purchased before a signature had been obtained from him, since the story sounds the same as another I have read on this site I assume it must be a similar tactic, this is so wrong shame on you Peter Kittle Toyota for doing this to young people!!

Go elsewhere – Trying to force a purchase when no signature obtained. Worst experience at a dealership ever. And they won't refund deposit paid. Kittle Holden will be taken before ACCC for this.

They'll happily waste your whole afternoon and lie, lie, lie – Was shopping for a used car. They used every time-wasting, stalling, gaslighting, deceptive tactic in the book on me. Pushed me into test driving a crappy Holden when I told them repeatedly that Holdens are lemons (I owned one, it was a money pit). The woman insisted on taking the wheel when driving it out of the lot; she went over the speed bumps… Read more

at about 0.001 km/h, supposedly being careful but obviously just wasting more of my time. Every time I said wanted to leave they said 'another 5 minutes!" which of course became another 3 hours. At one point i was surrounded by three of these predators, all mumbling in my ear, trying to sell me a $10,000 1990s piece of junk around the back. I felt emotionally raped after finally getting away after about 4-5 hours of this. They are the worst, just the worst you'll ever encounter. If you value your sanity never ever go near the place. PS I took my old Echo there to get its airbag replaced (due to safety recall) and I am 99% sure they didn't replace it. Total morals-lacking crooks. Worst dealership I've ever been to by a large margin.

Quick and easy – Could only leave work for 15 minutes to drop my car off for 20000km serivce. Let me drop off after smoko because they said it was quieter then and dropped me back to work. Called me 2 hours later to say the service was done and picked me up from work!! Definitely bringing the wifes car here next month!

Bad customer service – Workers and managers they don't know how to respect there customers crap customer service ever we had never again coming to you guys we were like your best customers we bought a lot of cars from there but no more never ever.

Misogynist pig – Firstly- our test drive was fully supervised so we didn't get a chance to think and assess the car ourselves. Secondly- we were told the squeaky steering wheel that we test drove could be fixed with 'a bit of wd40'. Thirdly- our salesman basically refused to let me leave and think about it, then proceeded to use sexualised humour in the discussion.

Total Cowboys on 457 visas – Peter Kittle Alice Springs (AKA Cowboys). Car was serviced 6 months ago. Next morning pool of oil under car. Went back, they had not tightened oil filter, service guy says ‘oh, I’ve done that before, it’s easy to do’. No ‘sorry for your inconvenience’. They steam cleaned the motor but the mounted tray under the motor was still full of oil. I had… Read more

to jack the car up at home, remove the pan (which was saturated in oil), clean and dry before replacing. Took car back to them for 90,000km service last week (don’t ask me why I went back to them). They gave me a list of things they found: water pump rubber seal leaking, timing cover leak, valve cover gasket leak.. quoted at around $2000. Got a second opinion from another garage. Two mechanics had a look, came into office and asked me ‘what drugs were they on’. No leak whatsoever on water pump and the rest of these so called ‘leaks’ were of no consequence and not leaking. They steam cleaned the motor and underneath and they will check again when I get them to do my next service. I have let my extended warranty company know about all this and notified them that I will never take my vehicle back to these clowns. If they were the only mechanics in Alice I would drive all the way to Adelaide to get my car serviced!