Took my husbands car in on the 13th of November and still waiting. The car needs to be fixed under warranty which they are trying to dispute. He keeps calling for an update and told they will call him back. He has no car to drive. I told him he need to escalate this with the ACCC or ACA but he insists they will fix it. How long?? The car is 1 year old.
Solar tinting warranty
I had solar tinting done on my Corolla with the understanding that the job was under lifetime warranty, so when I got a bubble appeared in the tint, I rang up and booked it in get fixed at the same time as my regular service. When my wife went to pick it up, a lady told her that they didn't fix the tint because we didn't book it in. So I gave them the benefit of the doubt and told my wife that I'll book it in with the next service. 6 months later I booked it in again alongside my regular service. A lady called Sharon rang me up during th...e service and proceeded to tell me that the weren't going to fix it because the bubble had burst and she said that it looked like a scratch and that the warranty didn't cover scratches. She then told me that if I wanted it fixed, it would cost me $110. I told her that the bubble burst because I wound the window up and down. I got into a back and forth with her about the PDS. And then hung the phone. I then rang straight into the service centre to talk to someone else, when I explained to the lady at the service centre my situation, she put back through to the lady(Sharon)from Toyota, this time, because the call was recorded, she changed her tune and said that she didn't say that she wasn't going to fix it, she said that she told me that they would have to reschedule a date for them to replace the tint. If she didn't say what she said,then how would I know that it's going to cost $110 to replace? These people are quick to take your money but don't want to honour their warranty. They've lost my patronage. I have two cars that I bought from them and service with them, I'm going somewhere else!! My wife's family have always bought their cars from them, they have lost their business as well. Terrible service especially Toyota and Solar tinting!
Booked Express service for our Toyota Kluger. My wife with a 6-month-old baby waiting for fo the Service to finish there for 1.5 hours as agreed. After 2 hours they said they had no started the service and did not know that it was booked as express service.
Lack of transparency with finance
The car sale aspect was all good. But, the finance aspect was very bad. The Business Manager who served me did not disclose about the dealer fee of $912 ( was first told it is the commission and then changed to dealer fee) that I had to pay for taking a car loan with Power Torque finance. I was aware of the establishment and monthly fee. When I specifically asked for any other fee, was told there is nothing. On the day of signing contract I happened to see the fee and it was too late to withdraw the application. I raised a complaint with the De...aler Principal on 28 July, mid day who promised to give me a call COB 28 July but have not received any call or email till now, 8pm 31 July. Peter Warren should make it explicit about such fees and not wait for the customer to ask.
The Merc service guys are pleasant enough but seem to have some sort of agenda. Not sure where they get off being rude to customers and insulting them considering most of the service vehicles have been purchased from their dealer. I expected a bit more courtesy from every person I interacted with from the service agent to the receptionist. Was shocked that the internal engine cover was left loose when they returned my car - maybe I don't fit the "look" of a good customer.
Peugeot ate Peter Warren
After owning 8 Mazda's I decided it was time to try something different and softer over a year of reading reviews, I decided to buy a Peugeot and thankfully I came across the amazing George Jabbour who helped me out. His relaxed style of selling and amazing products t knowledge got me into the car I wanted. He was not pushy in any way and worked with me in every aspect of the sale. I cannot compliment him enough. It is because of him that I moved away from Mazda and purchased a car from Peter Warren. If you want new car, talk to George at Peugeot. You will not be disappointed.
Renault Captur Zen 2019
Joey and Natasha were not only patient with us but were honest during this difficult time of covid 19. We would highly recommend that you should buy a Renault from Peter Warren Renault. Love our car ask for Joey and Natasha.
Last year I bought a Toyota Hiace. The van has performed well so far and I am actually very happy with the vehicle. The problem I have here is with something else, the accessories. The GPS won't recognise some streets around Edmondson Park, Middleton Grange and a few other of these outer suburbs including Leppington. When I bought the van the sales man said I have a 5 year warranty. When I asked if they could upgrade the software for my GPS, they want to charge me $250 to do that ....!!! I work in the appliance and electronics industry. I...am a Technician myself. This is not a difficult job. You plug a dongle into the GPS with the latest version update, and press to upload. 5 minute job for anyone who knows what they are doing. And Toyota want to charge me $250 just to do that. The van is not even 1 year old. When I took my IPhone to the Apple Store in Penrith for a software update, the Tech guy I spoke to, did the update for me totally free of charge. I was in and out in 10 minutes. I wouldn't have minded paying maybe $50 or even $100 max. But $250.......!!!! Thanks Peter Warren Toyota in Warwick Farm. Thank you for trying to rip me off with that little scam of yours. THANK YOU
The way I was looked after not rushed was so wonderful I would recommended then to look at there used cars I bought a 2116 Holden Captive thanks again Andrew and Steve
The reviewer stated that an incentive was offered for this review
FANTASTIC SERVICE ALL THE WAY THROUGH.
Thank you to a very professional and delightful salesman Serg for helping my mum purchase a car. Strongly supported by a wonderful manager Mark. Nothing was to hard for you. What a lovely group of people. You are all an example of the decency that is out there in a competitive industry. I highly recommend Peter Warren Warwick Farm. Your genuine kindness Mark will not be forgotten.
- Verified customer
Purchase of CR-V Honda 2016
I was very impressed with the service I received from Ken and Peter Warren team for the purchase of my new car Honda CR -V 2016.
He has friendly courteous and kindness. He knew my budget and attended to every details made sure that I was happy with the vehicle.
I will definitely recommend Ken and Peter Warren to family and friends.
Why didnt I read reviews prior ti purchasing from Peter Warren?!
You grow up with stories about dodgy car dealers and wonder if they are actually true. Peter Warren Toyota is the prime example that these stories are 100% legitimate. Peter, the salesman was dishonest promising the vehicle would be delivered to us within 2 weeks and this was the main reason why we purchased from them. 4 weeks later and after listening to tons of lies and excuses from him and his manager called Steve, we still did not receive our vehicle. Dishonest, lying, pack of cheats. From salesmen to the managers. Do not deal with these guys, avoid at all costs!!!
Don’t Beleive what they tell you, get another mechanic to check
brake noise, I knew it was the brake pads warn indicator. took it into Jeep service. They called me and quoted me $530 for the repair. I said can’t you just machine it, they said no , it needs a new part they have to order in. Took it into my local mechanic, says nothing wrong with brakes just need new pads and charge me $120 total.
- Verified customer
This car dealership sold me a Mazda MX5 with a crap motor for $12,500. Ever since I bought it, 1 of the spark plugs keeps fouling up (every month or so) and now I know why! My mechanic has quoted approximately $9000 to rebuild the engine... Hardly worth it... Might as well have bought a brand new car if I do that...
Poor Service on buying Luxury Car
I travelled from Qld with my wife and two kids to buy the 2019 Infiniti QX80. Here is a list of our experiences:
1. Offered to pick us up from the airport which was great. But the person they sent to pick us up must have never been to the airport before and took two hours to find us despite us waiting at the clearly marked pickup area.
2. We were left waiting on the driveway while the salesperson we were working with went to have a chat with someone. We were out in the cold with our kids for 45 minutes.
3. Sales person knew nothing about th...
Terrible customer services. Booked in for a repair service and was promised to have a loan car for the day. I even rang a day beforehand just to get a confirmation again. Shocking and terrible to receive an email from them at the very last minute just before the scheduled time saying unfortunately there was no loan car for me while I was already on my way. Worst part was they were not apologetic and said you can reschedule!
Dont Go To Mercedes!!
At Mercedes, the man's service was DISGUSTING!!! As I walked inside, no one came to welcome me, everyone was at their desks until i looked at that bald man and asked him to show me the new c class. As soon as I sat in the car he asks "do u like it?" I said yes n asked about the features and he said "well it has a lot!" Yea no way mate!! Was treated like im some sort of peasant?!? Chill, its not like you can even afford to buy a second hand one so why treat me like you're some sort of millionaire?? Just dont go if u want to be treated like a peasant!!
Drive past and keep driving
I keep changing the review as i keep having second thoughts on them. Things have got so bad since last time i reviewed them that ive finally settled on one star and have asked for a refund for the car. The worst dealer i have dealt with ever. They struggle to sell one car, if your looking to buy bulk move on, these people arent up to scratch in the B2B market. I almost want to give them a good review so people can share my pain.
Buying a new car
This place is pathetic the salesmen tell you one price and then they go to the manager and come back with another price find them wasting customers time they can be very pushy and arrogant to you once your inside the show room we left and won’t be back we purchased a brand new car elsewhere on the same day there loss our gain these so called salesmen need to go and do some customer training courses we are so glad we didn’t buy from this company be warned they rip u off in any way they can shop around because after we did we were so surprised with all the extras we got elsewhere when this company wanted us to pay for it
FORD FOCUS SR
Travelled 500km to look at ford SR 2017 had look and went inside the office to ask for price on 30/12/18 there was a guy look like a manager with no smile(caucasian appearance).He approach me and did not even want to acknowledge me when I asked about the price he said QUOTE "Are you want to compare prices around Sydney or want to buy a car".
This guy's first word put me off.
Short stocky build guy wearing white shirt has a office on left hand side of the entrance to the building behind glass door.
After few words from me I left the yard and will buy car elsewhere.
No respect for anyone I don't know why this guy is employed or running a business.
Lost a possible 40k business
Not recommended at all.
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