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Having a new car service ending up with toll truck to toll it back is ridiculous!!
I purchased Honda civic 2018, CIV5AVTI17, with Peter Warren on 13/2/2018. On 11/2/2021 I had 40K service with Peter Warren and was charged $555, a few weeks after the service, The car sometimes having problem of starting, it seems like weak battery but some days it had normal start. I called Peter Warren on 26/2/21, I booked to take the Civic back to check. The next day morning the car started normally when I took my kids to school but just before I was going to take the car for check at Peter Warren, I could not start the car at all, no conne...ction at all, the brake became hard and the car simply dead. I called Peter Warren Service, she told me to call roadside service because they don't come on side, luckly the car still under Honda Roadside service, otherwise it would be under my cost. NRMA roadside service came and he tested the charger and the battery, he told me the charger only have 12.5 voltage not normal but the battery is still in good condition, he said it has alternator charging issue, he told me not to drive the car but had it toll to Honda dealer. Peter Warren Honda checked the car, I spoke to [Name Removed]from Peter Warren Honda Service, he told me the charger is normal at 12.5 volts but the battery is dead. I told him that is not what NRMA said, NRMA said 12.5 voltage is not enough to start a car the battery is fine. But he was arguing to me that the voltage 12.5 is normal and it is perfectly fine, he said he knows what he is doing "this is what i do everyday, the NRMA is wrong" . May I ask you Honda professional advice is battery charger 12.5 voltage is normal and "perfect" to start a car? I did my research and asked a mechanic friend who work in interstate Honda Service told me that normal charger voltage should be at least 13-14volts, 12.5 volts is not possible to start a car. Funny [Name Removed] at Peter Warren told me that is “perfect” volts. He told me to change the battery and charged me half price $84 of the battery by doing me a favour. There is no apologies instead fooling me around. If the battery weak, on the 40K service I should be advice but there was no advice at all, this making me wonder what did they do on 40k service by charging me $555??? Having a new car service at Handa Dearler ending up with toll truck to toll it back is ridiculous and very irresponsible!!
Excellent customer service
Recently purchased a brand new car, assisting us was Charles Pham. Great person, very professional and made process very smooth.
Dreadful - worst customer experience of my life
I've left this review elsewhere but thought it might be worth sharing here too given that Macarthur Kia is part of the same group.
Not only did Macarthur Kia completely fail to address a warranty issue I raised (see below) - I discover two scratches/gouges in the trim that certainly weren't there before after they looked at it. Not accusing anyone, but man - draw your own conclusions. I'm meticulous and would know if I was to blame. See the pics.
Warranty problem was as follows:
Raised an issue with my new Cerato's air conditioning system at ...
Bought a brand new wildtrack, ordered extras like ceramic coat to protect paint, cameras, dual battery, awning the whole vehicle cost over 80k, has issues with cameras that dosent work from day 1, ceramic coat had been put on with marks on the paint, sent car in for the fittings for dual battery, roof basket and awning to be put on as they had no time to fit when I picked it up, paint can't be fixed as they need to buff out the ceramic this could cause damages to paint, cabin lights unit loose and more marks on the vehicle...their service people are butchers, and they make you sound like a winger when you raise a defect..NEVER AGAIN PETER WARREN!!!
Called to book service, was asked to email car details to service department and they will call me to schedule a service, emailed details, heard nothing, emailed details again asking for booking, 2 weeks heard nothing. Called peugeot Alexandria booked and confirmed service in 5 mins.
I booked my car in for 7:30am start and picked it up at 2. They cleaned it inside and out and explained the bill completely. Very good service
Took my husbands car in on the 13th of November and still waiting. The car needs to be fixed under warranty which they are trying to dispute. He keeps calling for an update and told they will call him back. He has no car to drive. I told him he need to escalate this with the ACCC or ACA but he insists they will fix it. How long?? The car is 1 year old.
Solar tinting warranty
I had solar tinting done on my Corolla with the understanding that the job was under lifetime warranty, so when I got a bubble appeared in the tint, I rang up and booked it in get fixed at the same time as my regular service. When my wife went to pick it up, a lady told her that they didn't fix the tint because we didn't book it in. So I gave them the benefit of the doubt and told my wife that I'll book it in with the next service. 6 months later I booked it in again alongside my regular service. A lady called Sharon rang me up during th...e service and proceeded to tell me that the weren't going to fix it because the bubble had burst and she said that it looked like a scratch and that the warranty didn't cover scratches. She then told me that if I wanted it fixed, it would cost me $110. I told her that the bubble burst because I wound the window up and down. I got into a back and forth with her about the PDS. And then hung the phone. I then rang straight into the service centre to talk to someone else, when I explained to the lady at the service centre my situation, she put back through to the lady(Sharon)from Toyota, this time, because the call was recorded, she changed her tune and said that she didn't say that she wasn't going to fix it, she said that she told me that they would have to reschedule a date for them to replace the tint. If she didn't say what she said,then how would I know that it's going to cost $110 to replace? These people are quick to take your money but don't want to honour their warranty. They've lost my patronage. I have two cars that I bought from them and service with them, I'm going somewhere else!! My wife's family have always bought their cars from them, they have lost their business as well. Terrible service especially Toyota and Solar tinting!
Booked Express service for our Toyota Kluger. My wife with a 6-month-old baby waiting for fo the Service to finish there for 1.5 hours as agreed. After 2 hours they said they had no started the service and did not know that it was booked as express service.
Lack of transparency with finance
The car sale aspect was all good. But, the finance aspect was very bad. The Business Manager who served me did not disclose about the dealer fee of $912 ( was first told it is the commission and then changed to dealer fee) that I had to pay for taking a car loan with Power Torque finance. I was aware of the establishment and monthly fee. When I specifically asked for any other fee, was told there is nothing. On the day of signing contract I happened to see the fee and it was too late to withdraw the application. I raised a complaint with the De...aler Principal on 28 July, mid day who promised to give me a call COB 28 July but have not received any call or email till now, 8pm 31 July. Peter Warren should make it explicit about such fees and not wait for the customer to ask.
The Merc service guys are pleasant enough but seem to have some sort of agenda. Not sure where they get off being rude to customers and insulting them considering most of the service vehicles have been purchased from their dealer. I expected a bit more courtesy from every person I interacted with from the service agent to the receptionist. Was shocked that the internal engine cover was left loose when they returned my car - maybe I don't fit the "look" of a good customer.
Peugeot ate Peter Warren
After owning 8 Mazda's I decided it was time to try something different and softer over a year of reading reviews, I decided to buy a Peugeot and thankfully I came across the amazing George Jabbour who helped me out. His relaxed style of selling and amazing products t knowledge got me into the car I wanted. He was not pushy in any way and worked with me in every aspect of the sale. I cannot compliment him enough. It is because of him that I moved away from Mazda and purchased a car from Peter Warren. If you want new car, talk to George at Peugeot. You will not be disappointed.
Renault Captur Zen 2019
Joey and Natasha were not only patient with us but were honest during this difficult time of covid 19. We would highly recommend that you should buy a Renault from Peter Warren Renault. Love our car ask for Joey and Natasha.
Last year I bought a Toyota Hiace. The van has performed well so far and I am actually very happy with the vehicle. The problem I have here is with something else, the accessories. The GPS won't recognise some streets around Edmondson Park, Middleton Grange and a few other of these outer suburbs including Leppington. When I bought the van the sales man said I have a 5 year warranty. When I asked if they could upgrade the software for my GPS, they want to charge me $250 to do that ....!!! I work in the appliance and electronics industry. I...am a Technician myself. This is not a difficult job. You plug a dongle into the GPS with the latest version update, and press to upload. 5 minute job for anyone who knows what they are doing. And Toyota want to charge me $250 just to do that. The van is not even 1 year old. When I took my IPhone to the Apple Store in Penrith for a software update, the Tech guy I spoke to, did the update for me totally free of charge. I was in and out in 10 minutes. I wouldn't have minded paying maybe $50 or even $100 max. But $250.......!!!! Thanks Peter Warren Toyota in Warwick Farm. Thank you for trying to rip me off with that little scam of yours. THANK YOU
The way I was looked after not rushed was so wonderful I would recommended then to look at there used cars I bought a 2116 Holden Captive thanks again Andrew and Steve
The reviewer stated that an incentive was offered for this review
FANTASTIC SERVICE ALL THE WAY THROUGH.
Thank you to a very professional and delightful salesman Serg for helping my mum purchase a car. Strongly supported by a wonderful manager Mark. Nothing was to hard for you. What a lovely group of people. You are all an example of the decency that is out there in a competitive industry. I highly recommend Peter Warren Warwick Farm. Your genuine kindness Mark will not be forgotten.
Purchase of CR-V Honda 2016
I was very impressed with the service I received from Ken and Peter Warren team for the purchase of my new car Honda CR -V 2016.
He has friendly courteous and kindness. He knew my budget and attended to every details made sure that I was happy with the vehicle.
I will definitely recommend Ken and Peter Warren to family and friends.
Why didnt I read reviews prior ti purchasing from Peter Warren?!
You grow up with stories about dodgy car dealers and wonder if they are actually true. Peter Warren Toyota is the prime example that these stories are 100% legitimate. Peter, the salesman was dishonest promising the vehicle would be delivered to us within 2 weeks and this was the main reason why we purchased from them. 4 weeks later and after listening to tons of lies and excuses from him and his manager called Steve, we still did not receive our vehicle. Dishonest, lying, pack of cheats. From salesmen to the managers. Do not deal with these guys, avoid at all costs!!!
Don’t Beleive what they tell you, get another mechanic to check
brake noise, I knew it was the brake pads warn indicator. took it into Jeep service. They called me and quoted me $530 for the repair. I said can’t you just machine it, they said no , it needs a new part they have to order in. Took it into my local mechanic, says nothing wrong with brakes just need new pads and charge me $120 total.
This car dealership sold me a Mazda MX5 with a crap motor for $12,500. Ever since I bought it, 1 of the spark plugs keeps fouling up (every month or so) and now I know why! My mechanic has quoted approximately $9000 to rebuild the engine... Hardly worth it... Might as well have bought a brand new car if I do that...
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