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Peter Warren Automotive

Peter Warren Automotive

2.0 from 32 reviews

Terrible service!

Terrible customer services. Booked in for a repair service and was promised to have a loan car for the day. I even rang a day beforehand just to get a confirmation again. Shocking and terrible to receive an email from them at the very last minute just before the scheduled time saying unfortunately there was no loan car for me while I was already on my way. Worst part was they were not apologetic and said you can reschedule!

Product Quality
Customer Service

Dont Go To Mercedes!!

At Mercedes, the man's service was DISGUSTING!!! As I walked inside, no one came to welcome me, everyone was at their desks until i looked at that bald man and asked him to show me the new c class. As soon as I sat in the car he asks "do u like it?" I said yes n asked about the features and he said "well it has a lot!" Yea no way mate!! Was treated like im some sort of peasant?!? Chill, its not like you can even afford to buy a second hand one so why treat me like you're some sort of millionaire?? Just dont go if u want to be treated like a peasant!!

Return Claim MadeNo

Drive past and keep driving

I keep changing the review as i keep having second thoughts on them. Things have got so bad since last time i reviewed them that ive finally settled on one star and have asked for a refund for the car. The worst dealer i have dealt with ever. They struggle to sell one car, if your looking to buy bulk move on, these people arent up to scratch in the B2B market. I almost want to give them a good review so people can share my pain.

Buying a new car

This place is pathetic the salesmen tell you one price and then they go to the manager and come back with another price find them wasting customers time they can be very pushy and arrogant to you once your inside the show room we left and won’t be back we purchased a brand new car elsewhere on the same day there loss our gain these so called salesmen need to go and do some customer training courses we are so glad we didn’t buy from this company be warned they rip u off in any way they can shop around because after we did we were so surprised with all the extras we got elsewhere when this company wanted us to pay for it


FORD FOCUS SR

Travelled 500km to look at ford SR 2017 had look and went inside the office to ask for price on 30/12/18 there was a guy look like a manager with no smile(caucasian appearance).He approach me and did not even want to acknowledge me when I asked about the price he said QUOTE "Are you want to compare prices around Sydney or want to buy a car".
This guy's first word put me off.
Short stocky build guy wearing white shirt has a office on left hand side of the entrance to the building behind glass door.
After few words from me I left the yard and will buy car elsewhere.
No respect for anyone I don't know why this guy is employed or running a business.
Lost a possible 40k business
Not recommended at all.


Avoid this Car dealer, unprofessional and rip off

I visited Peter Warren Honda on 8th Sept 2018, during 3 days sale event. Very disappointing because of very unprofessional and crappy sales team, especially with the salesman with beard (i don't even bother to ask his name). Not friendly salesman, arrogant and try to rip off customer money. He said, we're here to make money and I said to him, "My aim here is to make sure I'm NOT get ripped off by you!!! " and left him straight away.
Peter Warren Honda, sorry, you are not deserve my money. I rather spend my money somewhere else. New CRV 2018 $4x,xxx from Peter Warren and not willing to drop a cents (but instead told me they are here to make a money???), I ended up bought a brand new CRV 2018 $3x,xxx from other dealer. $5,000 cheaper.
At least, I'm happy :
1. I'm not spend my money at Peter Warren Honda
2. I'm not get ripped off by Peter Warren Honda


Don’t waist your money here.

This is the second time I’ve tried to buy a car from this dealership over a six month period , different cars and different sales team and the experience was the worst I’ve encountered. Terrible. There are many other smaller dealers that are more caring and polite with better deals.


BAD SERVICE

There are no after sale service whatsoever form peter warren VOLVO and the way it is managed is pathetic, and if MR. Peter Warren operated like this back in his day it will not have been there today. I will never again support them and i suggest you find an other dealer yourself to avoid disappointment

Pathetic rip-offs

Put in my 2009 Toyota camry for pink slip plus basic service like oil change and was told it would cost me $260. But five or so minutes later the conniving thieves from Peter Warren Toyota rang me and stated would pump out air from oil for another $250. I responded with a NO. Twenty or so minutes later, they rang me again stating it would cost me $1250 for pink slip plus service. For instance, cost of...tyres and wheel alignment $550...little knick-knacks and so forth. Unbelievable.

BEST EXPERIENCE EVER

From the moment I pulled up to the moment I drove away - it was awesome - friendly courteous and polite. I will be back. You get back what you give out in life.... (just some advice to others who have written reviews). Ryan was Amazing


Amazing Service Before and after the purchase

My husband and I were very impressed with the service we received from Ronny Lau for the purchase of our new Mercedes. Ronny attended to every detail during as well as after the purchase. He was very professional at all times and made sure that we were happy with the vehicle. We would like to extend our thanks to Ronny, and would certainly recommend this dealership to everyone.


very bad service

jeep service departement,service very bad, people working there unprofetional, they dont care about your car, my honest opinion, i dont recomend at all.never again i buy a car and do service with this departement, rate Zero.


P.W. Volvo Terrible service

I had a bad experience buying my dream Volvo XC90 last Dec. Mr Luke was my agent and the Manager David, every step was difficult to negotiate. 1st they made me sign agreement and not ready to go with the terms if I changed my mind, missed deadlines for car delivery without communicating any status change, the worst part was that I travelled 5hrs on friday to pick up my car that weekend and was told that I couldn't as finance transferred by Medfin (with evidence of transfer sent to them ) has not reflected in their account! Very dispassionate company, not even a phone call to check their account on sat morning could be arranged!
In 21st century banking, all you need it evidence of transfer to complete transaction...obviously PW people are living in the past!
Terrible place to buy a Volvo...thankfully, I feel better enjoying my Volvo after driving back the next weekend to pick up my car!


Would not biy another car here!

Salesmen were very helpful initially when I bought my car. However, when it came to servicing my car the service consultants were pathetic. I found them unorganised and unprofessional. Kept me waiting for longer than expected periods of time on numerous occasions. The staff work for a large company but have the ethics of a backyard operation.

OMG - terrible service

I rang on Friday and ordered a roof rack.
Invoice ref 150204P
I was then told they would call back to book instalment.
I chased Friday afternoon
I chased Saturday morning
I call again on Monday and NO ONE seems to know who or what is going on.
I don't have time to be on hold for 20 mins at a time and then wait another 3/4 days and still get no where ?!

I've given up and called Sutherland Toyota and will wait the 7 days to get this done - at least their process was a lot simpler and they call you back when they promise to.

SERIOUSLY.

I spoke to a James, and an Angela and maybe another 6 people but no one knew who or what was going on.

You need to have a regular team meeting as you clearly have issues with transition of sale.

Mr Peter Warren would not be impressed.

Service department never answer phone

When ever i try to to book my car for service .no one answers the phone. I regret buying a car from Peter warren Toyota.


Poor customer service in sales, servicing and parts/accessories department.

Rude, dishonest, would not recommend buying a car from here ever again in the Toyota department. Once you purchase your car, they don't care anymore.


Never go again

I bought a brand new corolla Toyota with my friend in July 2017. The sales is called [name removed] and his surname is very long. Once he saw me with my friend he didn't show his professional way as a sales at all. He didn't explain to me much and once I decided to sign the contract cos I did my research before I came. He suddenly changed his face to happy excited face to us. One week later July 17, I came to pick up my car the delivery guy is Asian called [name removed], he was very patient to explain all the details to me. Then he lead me to the service center. The fat lady booked me to the first month service, I never received any confirmation message at all until in September I remembered I haven't done the first month service I have to call them to book myself. On the service day my car didn't get washed and I was booked for next service day is 4months later. I did ask my friend and he told me I don't have to do so early like this I could do when turns to 10000 km.

What a terrible experience. Are you guys professional or not. Who can we trust if we do not have a friend who knows cars better? I don't suggest to buy from Peter Warren at all.


thanks to the team Peter Warren Warwickfarm. toyota

extremely good service , fixed my new camry steering shaft and gave me a loan car, the team very helpful,keep up the good work,thanks


Outstanding new car sales service

I couldn't be more impressed with the courtesy and assistance I had from Mr Martin Chan, the salesman. I live on the other side of Sydney and he sent a valuer out to value my trade in and then some days later a dealer to collect my trade in as I wanted the plates transferred. A loan car was left and the new car delivered the next day. The price of the changeover was extremely good and little extras, such as mud flaps, carpets and window tinting were all included. Even a full tank of petrol. How different to most car dealers. I would never hesitate to return there for my next Honda. I recommend the salesman for all Honda buyers!


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