THANKS PETER WARREN TOYOTA TEAM FOR THEIR GREAT WORKS
I just received my brand new Toyota CH-R after 4 months waiting ,I am very happy and wasn't expected it
early than dealership ETA .
A special thanks to DUY HUYNH (SALES CONSULTANT) who was helping me follow up car tracking details and answered all my questions , I am strongly recommend DUY HUYNH to everyone who want to buy a new
TOYOTA at this dealership , you won't be disappointed..
Finally I would like to thanks PETER DO , MICHAEL Nunnari for their excellent team works ..
I rung to get a quote for supplying & fitting a part & I’m STILL waiting for a call back WEEKS later
So disappointed with Peter Warren Parts&Accessories/Service
We ordered a Koleos car key that was promised for a 6 weeks delivery, however it was delayed for a few weeks. How much worse could it get?
On the scheduled day to bring the car in to program the key, Parts area could not find it, staff advised they couldn’t search using customer name or phone number???
We had to run around between Parts and Service areas to locate the key, almost an hour and a half later, it was found.
Throughout the period waiting for our order,
Parts area always took a long time on the phone trying to locate or providing ...
I bought a secondhand Mazda 3 for over $13,000 in Feb 2021.
I was promised a key fob would be made for the vehicle but on pick up, l was just given a standard key making access difficult as there is no boot access without unlocking the drivers door (which is the only door with key access).
I have since been quoted over $800 to get a proper key.
About a month after purchase, I was sent a Mazda Recall notice for a 2018 defect. During the repair, l was informed all 4 brakes and rotors needed replacing (over $850).
There is also a very loud rattli...
Thankyou Christopher for under promising and over delivering.
Outstanding service from all the staff.
Cant thank you enough
Great car delivered as promised 2 weeks before schedule.
Bought my brand new toyota and the ongoing service is fantastic
I bought my Toyota in September 2018 and I want to comment on the servce I received having been superb from the moment I set foot in the showroom right down to financing. The whole team at Peter Warren were attentive, caring and extremely professional. My car has capped price servicing and its been kept in fantastic condition because of the care and attention to detail the staff show. The service bus to Liverpool is a real treat and just another level of service that shows this company exceeds all expectations. Thank you for everything.
Having a new car service ending up with toll truck to toll it back is ridiculous!!
I purchased Honda civic 2018, CIV5AVTI17, with Peter Warren on 13/2/2018. On 11/2/2021 I had 40K service with Peter Warren and was charged $555, a few weeks after the service, The car sometimes having problem of starting, it seems like weak battery but some days it had normal start. I called Peter Warren on 26/2/21, I booked to take the Civic back to check. The next day morning the car started normally when I took my kids to school but just before I was going to take the car for check at Peter Warren, I could not start the car at all, no conne...ction at all, the brake became hard and the car simply dead. I called Peter Warren Service, she told me to call roadside service because they don't come on side, luckly the car still under Honda Roadside service, otherwise it would be under my cost. NRMA roadside service came and he tested the charger and the battery, he told me the charger only have 12.5 voltage not normal but the battery is still in good condition, he said it has alternator charging issue, he told me not to drive the car but had it toll to Honda dealer. Peter Warren Honda checked the car, I spoke to [Name Removed]from Peter Warren Honda Service, he told me the charger is normal at 12.5 volts but the battery is dead. I told him that is not what NRMA said, NRMA said 12.5 voltage is not enough to start a car the battery is fine. But he was arguing to me that the voltage 12.5 is normal and it is perfectly fine, he said he knows what he is doing "this is what i do everyday, the NRMA is wrong" . May I ask you Honda professional advice is battery charger 12.5 voltage is normal and "perfect" to start a car? I did my research and asked a mechanic friend who work in interstate Honda Service told me that normal charger voltage should be at least 13-14volts, 12.5 volts is not possible to start a car. Funny [Name Removed] at Peter Warren told me that is “perfect” volts. He told me to change the battery and charged me half price $84 of the battery by doing me a favour. There is no apologies instead fooling me around. If the battery weak, on the 40K service I should be advice but there was no advice at all, this making me wonder what did they do on 40k service by charging me $555??? Having a new car service at Handa Dearler ending up with toll truck to toll it back is ridiculous and very irresponsible!!
Excellent customer service
Recently purchased a brand new car, assisting us was Charles Pham. Great person, very professional and made process very smooth.
Bought a brand new wildtrack, ordered extras like ceramic coat to protect paint, cameras, dual battery, awning the whole vehicle cost over 80k, has issues with cameras that dosent work from day 1, ceramic coat had been put on with marks on the paint, sent car in for the fittings for dual battery, roof basket and awning to be put on as they had no time to fit when I picked it up, paint can't be fixed as they need to buff out the ceramic this could cause damages to paint, cabin lights unit loose and more marks on the vehicle...their service people are butchers, and they make you sound like a winger when you raise a defect..NEVER AGAIN PETER WARREN!!!
Called to book service, was asked to email car details to service department and they will call me to schedule a service, emailed details, heard nothing, emailed details again asking for booking, 2 weeks heard nothing. Called peugeot Alexandria booked and confirmed service in 5 mins.
I booked my car in for 7:30am start and picked it up at 2. They cleaned it inside and out and explained the bill completely. Very good service
Took my husbands car in on the 13th of November and still waiting. The car needs to be fixed under warranty which they are trying to dispute. He keeps calling for an update and told they will call him back. He has no car to drive. I told him he need to escalate this with the ACCC or ACA but he insists they will fix it. How long?? The car is 1 year old.
Solar tinting warranty
I had solar tinting done on my Corolla with the understanding that the job was under lifetime warranty, so when I got a bubble appeared in the tint, I rang up and booked it in get fixed at the same time as my regular service. When my wife went to pick it up, a lady told her that they didn't fix the tint because we didn't book it in. So I gave them the benefit of the doubt and told my wife that I'll book it in with the next service. 6 months later I booked it in again alongside my regular service. A lady called Sharon rang me up during th...e service and proceeded to tell me that the weren't going to fix it because the bubble had burst and she said that it looked like a scratch and that the warranty didn't cover scratches. She then told me that if I wanted it fixed, it would cost me $110. I told her that the bubble burst because I wound the window up and down. I got into a back and forth with her about the PDS. And then hung the phone. I then rang straight into the service centre to talk to someone else, when I explained to the lady at the service centre my situation, she put back through to the lady(Sharon)from Toyota, this time, because the call was recorded, she changed her tune and said that she didn't say that she wasn't going to fix it, she said that she told me that they would have to reschedule a date for them to replace the tint. If she didn't say what she said,then how would I know that it's going to cost $110 to replace? These people are quick to take your money but don't want to honour their warranty. They've lost my patronage. I have two cars that I bought from them and service with them, I'm going somewhere else!! My wife's family have always bought their cars from them, they have lost their business as well. Terrible service especially Toyota and Solar tinting!
Booked Express service for our Toyota Kluger. My wife with a 6-month-old baby waiting for fo the Service to finish there for 1.5 hours as agreed. After 2 hours they said they had no started the service and did not know that it was booked as express service.
Lack of transparency with finance
The car sale aspect was all good. But, the finance aspect was very bad. The Business Manager who served me did not disclose about the dealer fee of $912 ( was first told it is the commission and then changed to dealer fee) that I had to pay for taking a car loan with Power Torque finance. I was aware of the establishment and monthly fee. When I specifically asked for any other fee, was told there is nothing. On the day of signing contract I happened to see the fee and it was too late to withdraw the application. I raised a complaint with the De...aler Principal on 28 July, mid day who promised to give me a call COB 28 July but have not received any call or email till now, 8pm 31 July. Peter Warren should make it explicit about such fees and not wait for the customer to ask.
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