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Peter's of Kensington

Peter's of Kensington

Online store, Physical stores
3.4 from 160 reviews

Reviews

(79)
(10)
(10)
(11)
(50)
  • Product Quality
    3.0 (12)
  • Return Claim MadeYes (5) · No (12)
  • Shipping
    3.3 (6)
  • Customer Service
    2.6 (5)
  • Warranty Claim MadeYes (3) · No (13)
SallyAdelaide

SallyAdelaideMetropolitan Adelaide, SA

  • 5 reviews

exemplary service

published

I had a minor problem with one (of a number) of items purchased. The problems was resolved within minutes, without question or blame. Probably the best on line service I have ever had. (I buy on line a lot!) People are more likely to write a review if they are angry. I was so happy with how quickly my issue was fixed that I took the time to find a review site to say I would buy with confidence from these guys!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Pat C.

Pat C.Greater Melbourne (Metropolitan), VIC

Online Purchase

published

purchased goods for birthday gift paid express post (extra $20.00) goods where not delivered tracking number telling us nothing . Contacted POK only to be told it was in transit and they will call Australia Post (they did nothing) they made no offer to re send goods as it was clear I never got the first delivery. afer a week I contacted them again this time they did contact Aust Post after several days I was informed parcel was lost they would re send order. meanwhile I see by the tracking the original parcel is being delivered back to them they just re addressed this and sent it back as yet still not recived over two weeks for an item express posted they are a joke as is their non existent customer service

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
3plusone

3plusoneSydney

  • 9 reviews

Great corporate citizen - I purchased great priced quality backpacks for remote school with best postage price

published

During the bushfire crisis I read a news item that listed 'Givit'.
I checked the list of items needed and I saw that some remote schools need backpacks.
Peters had backpacks on sale at fantastic prices so I could order quality brands online and the postage was very little and Auspost tracker showed box arrived within 5 days!
Fantastic shop to get top quality and get the goods to their destination and to be able to 'Givit' easily.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Kitchenware Shops

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MH48

MH48Sunshine Coast

  • 14 reviews

No Corporate Citizenry - Do you really want to buy products from this business?

published
Return Claim MadeNo
Warranty Claim MadeNo
Zte

ZtePerth

  • 11 reviews

SPAM!

published

Brought an item from their online store and had to unsubscribe from their emails due to constant spamming. After unsubscribing I am still being heavily spammed. 16 EMAILS IN TWO DAYS!!!!

Kellie

KellieLaunceston, TAS

  • 11 reviews

Reluctant to give a refund

published

I brought a pressurised bottle stopper and it does not work. I have tried numerous times to make the stopper create a seal on the bottle and it simply pops off. I have been in contact with PoK but I get the impression I am being given the run around. They are now requesting I send a video of how the item wont work. I am not prepared to open an expensive bottle of champagne just to demonstrate that a $10 bottle stopper does not work. Under Australian consumer law I am entitled to a refund and that is what I should get. Its their loss because, my next purchase from them was going to be an expensive fountain pen. Will take my business elsewhere.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Nigel

Nigel

  • 11 reviews

They treat customers like criminals

published

A great range of merchandise but the staff are surly and rude from the bouncer at the entrance who swears at you if you don't hand him your own goods that you are returning to the sales assistant who tells you how crooked some customers are when returning goods. The mile long queues to pay for your purchases are not conducive to a Happy Christmas .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKensington
Warranty Claim MadeNo
See all answers
Doug R.

Doug R.Central Queensland, QLD

Not happy with the condition of the product received

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lorena

LorenaMetropolitan Adelaide, SA

Love Peters of Kensington

published

I've purchased from the online store for a few years. Delivery has always been very quick. Even now with Australia Post's longer delivery times, delivery to SA is within 7 days. Highly recommended.

Return Claim MadeNo
Warranty Claim MadeNo
Kitchenware Shops

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Sonia

Sonia

  • 3 reviews

Worst customer service and return policy

published

I got the product 2 days back and have the receipt as a proof of purchase too. I chose the option of click and collect. I didn’t like one of the Delonghi toaster. As it burns the toast even on a medium setting. On asking them to return and get my refund. They said we will send it to the stores and based on their discretion will give solution. They can’t give the refund for sure as per the policy.

I believe the 30 day change of mind policy should entitle the customer for a refund straight away if we have the proof of purchase. I just purchased it couple of days back so why can’t I get refund.

Will never ever shop with Peters of Kensington again. Highly disappointed.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationBarrangaroo
Warranty Claim MadeYes
See all answers
Jbarolo

JbaroloMetropolitan Adelaide, SA

Sent a damaged item, twice! No quality control

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Nadia

Nadia

  • 6 reviews

Shocking customer service

published

I have been a customer of Peters of Kensington for 25 years and I have noticed a steady decline. The customer service these days is abominable!!

Online orders have been delivered late and they always blame Australia Post. Fact is they get processed at Peters of Kensington late. Call centre staff are rude and have all the excuses. Had an incident where a product was delivered damaged and it was a nightmare to sort it out.

Suggest you get your act together ! You have just lost a very loyal customer,.

Product Quality
Shipping
Return Claim MadeNo
belinda

belindaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent website

published

Purchasing from Peters of Kensington online is an absolute dream. I love my house smelling great. I use Peter’s of Kensington to buy candles. The products are amazing. They also have an easy to navigate website. I have not had any problems with delivery either. Thanks Peter’s of Kensington

Georgia M

Georgia MCanberra 2600, ACT

  • 5 reviews

Gift Registry

published

Used their website for a gift registry and it was great. Good range of products, easy to add, remove and adjust items. Communication over email was always prompt and clear.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Alanna

AlannaSydney, NSW

  • 4 reviews
  • 5 likes

Faulty Kettle, poor customer service @ Birkenhead store

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBirkenhead Point
Warranty Claim MadeYes
See all answers
Kitchenware Shops

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AJB

AJBSydney, NSW

  • 2 reviews

Great customer service great prices Barangaroo store

published

Donna wrapped my mother's day gifts so beautifully. She gave them a million dollar looks. Great prices on-line and excellent customer service by Donna every time. Highly recommend the store to friends and family.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBarangaroo
Warranty Claim MadeNo
See all answers
PMN

PMNPerth, WA

  • 3 reviews

Gorgeous cushions, excellent price

published

I was looking for specific cushions online, found what I wanted in another store but they were $132 each. At Peters of Kensington the exact same cushion was $47. I placed my order on a Friday and had received it by Tuesday in Perth. That's how online shopping should be.......a website that's easy to navigate, products that are exactly as described and are shipped quickly, arriving in a timely manner. This wasn't my first time buying from Peters of Kensington and it won't be my last.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
See all answers
DTHCoCo

DTHCoCoRichmond-Tweed, NSW

  • 6 reviews

Fantastic to deal with

published

Wow best company I have every dealt with order sent with in one day in a bright pink box well packaged every time. I have always been charged standard shipping but they have always upgraded me to express postage. I don't know how they do it. 100% recommend this company prices are unreal.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Sam M

Sam MAU

  • 5 reviews

Amazing service, even more amazing delivery!

published

Ordered a suitcase on Sunday and had it arrive Monday morning, 6 hours west of Sydney! Excellent Antler Suitcase (our second from Peters) and very professionally packaged. Thank you Peters!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
X240Rob

X240RobAPY Lands, SA

  • 14 reviews
  • 1 like

Homewares and gifts

published

The website is easy to use, searching is easy.
Heaps of products from small gifts to top range kitchen appliances.
I cant keep away.

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Questions & Answers

valtooby

valtoobyasked

ashdene elegant cups /saucers fine china

No answers
Robin

Robinasked

What are the dimensions of your striped deck chairs?

No answers

Get an answer from our members and Peter's of Kensington representatives

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