2Peter's of Kensington

Peter's of Kensington

 Verified
2Peter's of Kensington
3.1

226 reviews

PositivevsNegative
49% · 111102 · 45%
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Return Claim MadeYes (21) · No (46)
Product Quality
3.0 (56)
Shipping
3.5 (39)
Customer Service
2.1 (8)

Reviews

226 reviews
Giulio Z.
Giulio Z.Sydney, NSW
  Physical stores
Product Quality
Customer Service
Theresa
TheresaGreater Melbourne (Metropolitan), VIC3 posts
  Verified Online store

Online Shopping - Top 3 Businesses for me

Lots of businesses do well across many areas, but how things are handled when something goes wrong is the true telling point. And my experience was first rate! Sent the email (with full details and photos) and received an acknowledgement the same day (not automated). Replacement for a faulty item confirmed the next day, and it was sent the day after that. I've been purchasing from their online store for 9 years, everything from small items to kitchen appliances. This is the first faulty item (a manufacturing issue). And the everyday things - easy to use website, great communication on orders, and all sent fairly quickly. The only problem is limiting my purchases ;-) Show details
Robert M.
Robert M.Wide Bay-Burnett, QLD
  Verified Online store

Fantastic quality of product, packing and delivery

Ordered a Garject garlic press on Sunday, 25 February for $49.00 plus postage of $15.00. Price elsewhere up to $70. The product was delivered on Tuesday 27 February in a package that a truck could run over without breaking anything inside.
On opening, could not believe the weight (395g) and obvious quality of this product. Haven't used it yet but it is such a professional looking gadget it will certainly see us out. Show details
Judy B.
Judy B.Sydney, NSW4 posts
  Online store
Merridy Gordon
Merridy GordonSydney, NSW
  Online store

Impossible web site

i did all i could to place an order and the website would not accept my address
Peter's of Kensington
Peter's of Kensington   DM   
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Jill
JillSouth East Queensland, QLD2 posts
  Verified Online store

Very Bad Product

I purchased this 225819 Newcastle's Pudding Lady - Traditional Christmas Pudding and didn't open it until Christmas Eve for our dessert, unfortunately the pudding was over cooked, fell to pieces, just crumbs when I sliced it, resulting in me having to throw it in the bin and our family going without dessert.

POK are asking me to return the stale fell to pieces pudding which I threw out.

POK have now refunded my purchase price, however it took a lot of effort to get my refund Show details

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Jill
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JaG
JaG4 posts
  Physical stores

AVOID- ZERO STAR

Assured a return was possible prior to purchase. Only half the truth as there are no refunds available for in store purchases. Receipt with that T and C was given AFTER the purchase . Would NEVER have purchased if i had not been able to receive a refund in line with many business practices of larger and chain stores. subsequent customer service to clarify and see if an “exception” could be made fell on deaf ears. Stuck with a v large gift card that has to be used in store only GRRR. Peters of Kensington should be avoided Show details
Peter's of Kensington
Peter's of Kensington   DM   
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alain
alainSouth-Eastern Region, NSW4 posts
  Online store

Ridiculous amount of packaging

Ordered and received a single bread knife. This was delivered in a tube inside a ridiculously large box full of plastic packing. Shame. Show details
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Peter's of Kensington
Peter's of Kensington   DM   
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Sharon
Sharon3 posts
  Online store

Don't get caught out!

Peters of Kensington had a baking mould advertised as 2 in a pack with a picture that also included a frame. When it arrived there was only 1 and no frame. I contacted the store and was treated well by the phone contact but the store's view was basically 'tough' and could I prove it said 2!!! Fortunately I had taken a screen shot before they changed the information. Still bad luck and I could return it and they would send another (another single one). What was the point? Good customer relations should accept the error and send me another as good will. But I guess they haven't learnt that yet! Show details
Peter's of Kensington
Peter's of Kensington   DM   
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Andy B.
Andy B.Greater Melbourne (Inner), VIC3 posts
  Verified Online store
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Richard
RichardSydney, NSW21 posts
  Online store

No service

Why would I shop anywhere else ,,,,well to get what I paid for Was always good then my parcel went astray and nobody cared lost ,,pass the buck ,, Show details
Product Quality
Shipping
Steph
Steph
  Online store

Don't buy a gift from Peters of Kensington

Once this company has your money there is very poor customer service. I was sent an expensive gift purchased online from Peters of Kensington. For this reason I don't have the invoice. After unpacking I realised there is an essential part missing. It is now about 5 weeks since I let Peters of Kensington know about this and the situation is still unresolved. I am very disappointed and sorry that my sisters have wasted a lot of money on a useless birthday present.
marcsal12
marcsal12
  Online store

Worst online store

Bad and rude customer service
Take ages to get back to you
Packed my order incorrectly TWICE
Don't answer emails completely or just ignore emails
Didn't honour promise to send out voucher
Complete waste of time
rumj
rumjSydney, NSW47 posts
  Verified Online store
Vacublaster
VacublasterGreater Melbourne (Outer), VIC86 posts
  Online store
Product Quality
Shipping
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Questions & Answers

Elaine Gostick
Elaine Gostick · Peter's of Kensington Physical stores

I have a beautiful set of Global knives. Unfortunately I accidentally dropped the bread knife recently and it broke in two. Is there any way I can get a replacement and what would the cost be, please? It has GLOBAL CROMOV A 18 Stainless Steel on the side of the knife. I am so angry with myself as I would not have used it more than six times as I usually buy sliced bread. Can you help me, please? Elaine Gostick

Elaine Gostick
Elaine Gostick  
rumj
rumj  
Elaine Gostick
Elaine Gostick  

who are you?

Karen R.
Karen R. · Peter's of Kensington Online store

Do you stock grapefruit knives. smallish knife with serrations on both sides of the blade which allows you to separate the flesh of a halved grapefruit from the skin

Cornelia D.
Cornelia D. · Peter's of Kensington Online store

Do you have childrens articles I am in Tassie. I have a gift voucher that expiers 11/05 2023

Peter's of Kensington
Peter's of Kensington   DM   

Hi There, We do have various children's books. If you would like further information please contact our enquiries team at enquiries@petersofkensington.com.au.

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