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Peter's of Kensington

Peter's of Kensington

Online store, Physical stores
3.4 from 155 reviews

See the Best Kitchenware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
77
4 star
10
3 star
10
2 star
11
1 star
47

Kellie

KellieLaunceston, TAS

  • 11 reviews

Reluctant to give a refund

published

I brought a pressurised bottle stopper and it does not work. I have tried numerous times to make the stopper create a seal on the bottle and it simply pops off. I have been in contact with PoK but I get the impression I am being given the run around. They are now requesting I send a video of how the item wont work. I am not prepared to open an expensive bottle of champagne just to demonstrate that a $10 bottle stopper does not work. Under Australian consumer law I am entitled to a refund and that is what I should get. Its their loss because, my next purchase from them was going to be an expensive fountain pen. Will take my business elsewhere.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

Nigel

Nigel

  • 11 reviews

They treat customers like criminals

published

A great range of merchandise but the staff are surly and rude from the bouncer at the entrance who swears at you if you don't hand him your own goods that you are returning to the sales assistant who tells you how crooked some customers are when returning goods. The mile long queues to pay for your purchases are not conducive to a Happy Christmas .

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKensington
Warranty Claim MadeNo
See all answers
Doug R.

Doug R.Central Queensland, QLD

Not happy with the condition of the product received

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Lorena

LorenaMetropolitan Adelaide, SA

Love Peters of Kensington

published

I've purchased from the online store for a few years. Delivery has always been very quick. Even now with Australia Post's longer delivery times, delivery to SA is within 7 days. Highly recommended.

Return Claim MadeNo
Warranty Claim MadeNo

Sonia

Sonia

  • 3 reviews
  • 2 likes

Worst customer service and return policy

published

I got the product 2 days back and have the receipt as a proof of purchase too. I chose the option of click and collect. I didn’t like one of the Delonghi toaster. As it burns the toast even on a medium setting. On asking them to return and get my refund. They said we will send it to the stores and based on their discretion will give solution. They can’t give the refund for sure as per the policy.

I believe the 30 day change of mind policy should entitle the customer for a refund straight away if we have the proof of purchase. I just purchased it couple of days back so why can’t I get refund.

Will never ever shop with Peters of Kensington again. Highly disappointed.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBarrangaroo
Warranty Claim MadeYes
See all answers

Jbarolo

JbaroloMetropolitan Adelaide, SA

Sent a damaged item, twice! No quality control

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Nadia

Nadia

  • 6 reviews

Shocking customer service

published

I have been a customer of Peters of Kensington for 25 years and I have noticed a steady decline. The customer service these days is abominable!!

Online orders have been delivered late and they always blame Australia Post. Fact is they get processed at Peters of Kensington late. Call centre staff are rude and have all the excuses. Had an incident where a product was delivered damaged and it was a nightmare to sort it out.

Suggest you get your act together ! You have just lost a very loyal customer,.

Product Quality
Shipping
Return Claim MadeNo

belinda

belindaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Excellent website

published

Purchasing from Peters of Kensington online is an absolute dream. I love my house smelling great. I use Peter’s of Kensington to buy candles. The products are amazing. They also have an easy to navigate website. I have not had any problems with delivery either. Thanks Peter’s of Kensington

Georgia M

Georgia MCanberra 2600, ACT

  • 5 reviews

Gift Registry

published

Used their website for a gift registry and it was great. Good range of products, easy to add, remove and adjust items. Communication over email was always prompt and clear.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Alanna

AlannaSydney, NSW

  • 4 reviews
  • 5 likes

Faulty Kettle, poor customer service @ Birkenhead store

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationBirkenhead Point
Warranty Claim MadeYes
See all answers

AJB

AJBSydney, NSW

  • 2 reviews

Great customer service great prices Barangaroo store

published

Donna wrapped my mother's day gifts so beautifully. She gave them a million dollar looks. Great prices on-line and excellent customer service by Donna every time. Highly recommend the store to friends and family.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBarangaroo
Warranty Claim MadeNo
See all answers

PMN

PMNPerth, WA

  • 3 reviews
  • 1 like

Gorgeous cushions, excellent price

published

I was looking for specific cushions online, found what I wanted in another store but they were $132 each. At Peters of Kensington the exact same cushion was $47. I placed my order on a Friday and had received it by Tuesday in Perth. That's how online shopping should be.......a website that's easy to navigate, products that are exactly as described and are shipped quickly, arriving in a timely manner. This wasn't my first time buying from Peters of Kensington and it won't be my last.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
See all answers

DTHCoCo

DTHCoCoRichmond-Tweed, NSW

  • 5 reviews
  • 3 likes

Fantastic to deal with

published

Wow best company I have every dealt with order sent with in one day in a bright pink box well packaged every time. I have always been charged standard shipping but they have always upgraded me to express postage. I don't know how they do it. 100% recommend this company prices are unreal.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Sam M

Sam MAU

  • 5 reviews
  • 6 likes

Amazing service, even more amazing delivery!

published

Ordered a suitcase on Sunday and had it arrive Monday morning, 6 hours west of Sydney! Excellent Antler Suitcase (our second from Peters) and very professionally packaged. Thank you Peters!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
X240Rob

X240RobAPY Lands, SA

  • 14 reviews
  • 8 likes

Homewares and gifts

published

The website is easy to use, searching is easy.
Heaps of products from small gifts to top range kitchen appliances.
I cant keep away.

lucylucy2903

lucylucy2903

  • 4 reviews
  • 1 like

Disgusting behaviour from manager

published

I purchased several candles.
I needed to return a scented candle that did not scent my room when burning.
I had spoken at great length with the shop assistant stating my requirements.
When I returned to the store I was treated with contempt and aggression.
I was accused of being a liar by the dispicably rude and store manager who repeatedly told me that he didn't believe me!!!
What an disgrace of a person who has no business dealing with customers.
I will not return here - outrageous and utterly offensive behaviour.


Good customer service. Products arrived in good shape BUT

published

The products have always arrived in good shape. I have had no issues with the customer service. Have purchased some great specials. Was disappointed by the boxing day sales...little that was really significantly reduced. Christmas decorations full price etc ...Also it seams that in the past few years there is less on offer...sales not as good...stuff being advertised in the clearance section that has been there for a couple of years at least!


No customer service

published

Today I made a special trip to Peter's of Kensington at Birkenhead Point.
I purchase several items with the intention of coming back later to buy some candles for gifts.
I changed my mind after being serve by the gentlemen at the register no hello, no eye contact, no please or thank you. The last contact customers have with your store is generally the person at the register and what is remembered.


Deb

DebGeelong

  • 7 reviews
  • 4 likes

Lalay Beach Towels are not towels at all, they are thin very fabric, and should have been described

published

I received an email advertising Lalay Beach Towels. The item was was described as a towel, when in fact it is very thin fabric like a tea-towel. Not in any way is it a soft and fluffy "beach towel" suitable for drying ones self on the beach. I feel taken advantage of, and embarrassed because I told friends to check them out that day.


HER

HERAU

  • 8 reviews
  • 3 likes

Great service

published

I shopped online and the goods arrived super fast with tracking noted from packing to dispatch to delivery. The items were exceptionally well packed with no chance of breakages or damage. Great prices and great service.


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Questions & Answers

Robin

Robinasked

What are the dimensions of your striped deck chairs?

No answers

Get an answer from our members and Peter's of Kensington representatives

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