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Phil Gilbert

Phil Gilbert

3.6 from 158 reviews

Reviews

(91)
(11)
(1)
(8)
(47)
  • Product Quality
    2.7 (12)
  • Return Claim MadeYes (2) · No (10)
  • Customer Service
    2.4 (12)
Stefan L.

Stefan L.

  • 5 reviews

Generally Poor service

published

I dealt with Dave Liutai and purchased a car from Phil Gilbert Toyota. However the entire sales process was difficult.

He wasn’t able to return calls I left, couldn’t reply to emails, and couldn’t even send me a copy of the sales contract once the sale was completed. As soon as I deposited the money into their account it was as if Dave vanished.

Extremely poor service and a terrible way to do business. I could never recommend this business to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLidcombe
See all answers
Stephanie

StephanieSydney, NSW

I had a good experience!

published

I test drove vehicles at both Croydon and Lidcome. I had good experience with all 3 staff that helped me. There was a young guy (so sorry , i can't remember name ! ) who had only been there 2 months , test drove an Orange Corolla, and he was super helpful - full of tips and good advice. I ended up buying a Corolla from the original Phil Gilbert In Croydon as i missed a deal in Lidcome for hesitating , Fery was the sales guy and was very patient and helpful. I would highly recommend both centres for car sales !

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCroydon NSW
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James B.

James B.

  • 2 reviews

Rude and incompetent spare parts department

published

Worst customer service ever
Oxygen thieves the whole lot of them from the management down
Criminal lack of understanding regarding proper treatment of not only customers but humans in general
Pathetic business

Customer Service
Product Quality
Return Claim MadeYes
Store LocationChullora
See all answers
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Saaket S.

Saaket S.Sydney, NSW

Worst service ever. Rude rude rude staff

published

The staff is very very rude and non-cooperative. They showed me one car and when I asked for another car, the guy went in and never came back. It was very very disappointing experience and I will never go back

Customer Service
Product Quality
Return Claim MadeNo
Sarah J

Sarah JSydney

  • 2 reviews

Overcharging and poor service

published

Service staff at Croydon were not interested. Tried to make me get a new battery when it wasnt needed, but didnt have the break pads that were required for major service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCroydon
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Dj Appolo Entertainment

Dj Appolo EntertainmentSydney, NSW

  • 2 reviews

Toyota fortuner

published
Customer Service
Product Quality
Store LocationLidcombe
vvprashanth

vvprashanthSydney, NSW

Discourteous and Insulting

published
Return Claim MadeNo
Store LocationPhil Gilbert Toyota Lidcombe
Manni

ManniSYDNEY

  • 3 reviews
  • 9 likes

Very bad customer service

published

Bought a new car was very bad customer service and bad delivery process, will never use this dealer again. If anything happens while buying a car or after delivery they will blame you if anything goes wrong in paper work or with anything else.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationphil gilbert croydon
See all answers

The reviewer stated that an incentive was offered for this review

Ashley

AshleyMid North Coast, NSW

fantastic service

published

Thankyou cynthia I love my new landcruiser you went above and beyond driving my car to taree thank you and it was grate that you got my car two weeks early for my trip the starf at Phil gilbert Toyota were loveley
Thank Ashley

Customer Service
Product Quality
Return Claim MadeNo
Store Locationphil gilbert Sydney
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Repair RAV4

published

Had an issue with a RAV4, the repair was not fixed correctly the repair lasted 2 weeks, the customer service team are always on the defensive, was spoken too rudely, I will never go back to Phil Gilbert Lidcombe again.

Wake up Phil Gilbert Lidcombe? If you have a customer that requires an urgent repair and the client has brought there car back the second time because the first repair was not fixed correctly offer to look at the issue immediately don't make the client wait.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPhil Gilbert Lidcombe
See all answers
Big Mac

Big MacSydney, NSW

  • 7 reviews
  • 13 likes

Great place to get my car serviced

published

The service team at Phil Gilbert Lidcombe are very kind and professional to me . I had my car serviced with them for years and not had a fault with my car. The service advisor that looked after my car was very polite and explained every detail of the service that needed to be done. I am very happy with them face to face and over the phone. The spare parts team is also amazing as they found parts for my car without any hassle. I’m glad that I have made the choice to have my car serviced at Phil Gilbert. Also love the new drive feeling when leaving

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Ariel1410

Ariel1410Sydney, NSW

Terrible service. Discourteous. Didn’t bother checking that right part was in stock.

published

I needed a replacement remote control for my Toyota Corolla, replacing a faulty one that was only 12 months old (got a mechanic friend to pull the sides apart thinking it needed a battery but part of the electronics had fallen off. That was an irritating start. Explained all this to Phil Gilbert Service (hard to use that word really) on the phone, that I needed a new remote. Went to a lot of trouble to get the car to Phil Gilbert before work today to be told firstly by one staff member that this type of remote was on back order, then by another staff member that it needed to be ordered. To start with they’re incompetent (didn’t check stock) and disrespectful (didn’t listen to me.). They also have no problem with telling lies.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPhil Gilbert Croydon
See all answers
Amit

Amit

  • 2 reviews

Toyota Car Purchase Experience

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationLidcombe
See all answers

The reviewer stated that an incentive was offered for this review

Bad service / Rude sale manager

published
LocationLidcombe
Andrew

AndrewSydney, NSW

  • 2 reviews

NO phone call backs or service after signing for new 2018 Corolla!!!! Promised the world and got a l

published
LocationCroydon
2 comments
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert
Andrew
Andrew

Phil Gilbert already has my details and complaint from Toyota and as usual no one has called. What will calling up achieve?

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Best Hyundai car dealer in Sydney

published

After seeing all the reviews from different website, I almost decided to visit Phil Gilbert Hyundai Lidcombe. I did a lot of research on other local dealers and found that they had better reviews than most, so I decided to visit and inquire about Hyundai car.

I began working with Paul Lim, who was VERY honest, helpful, patient, and easy to work with. We viewed a few cars on the lot before finally finding the right one. After working numbers and comparing, we were able to come to a deal that made us all happy. The few problems that were found with the finance but were fixed quickly by Paul and his other teammates and we would also like to thanks for the presentation of the car at pick up.

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

They Lost The Key!!!

published

Bought 2017 Toyota, was not explained that the window tint and platinum protection insurance was quoted EXCLUSIVE of GST. They also promised me the window tint would be finished on the following day. I called the following day questioning about the GST issue and they agreed to wave the GST. Then then advise me that the window tint would be done on the day. By 4:15pm I was told the technician loss the key!!! NOT a happy experience!

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert
  • Verified customer

Bad service and lier to customer

published
LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Could you please get in touch with us via customer@philgilbert.com.au or 97358400 and we will pass your details on to our Manager to get in touch with you and discuss. We hope to speak to you soon. Kind regards, Phil Gilbert Motor Group

thi

thiNORTH RYDE

  • 2 reviews

deceiving services and sales of parts

published

Bought a brand new car
they deliver with a faulty car sensor
Service department refuse to replace
or deal with the situation

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Could you please get in touch with us via customer@philgilbert.com.au or 97358400 and we will pass your details on to our Manager to get in touch with you and discuss. We hope to speak to you soon. Kind regards, Phil Gilbert Motor Group

Angela

AngelaLilyfield

Staff are polite but can't recommend them for repairs

published

The staff are very polite and the showroom is lovely but when we took our 6 year old Hyundai i30 in as it had developed an intermittent shudder when idling they said it was a software update. It wasn't - the spark plug coil needed replacing which they discovered when we had to bring it back a second time. There is a problem with the quality assurance processes - I can't recommend them for repairs or servicing.

LocationCroydon
2 comments
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Could you please get in touch with us via customer@philgilbert.com.au or 97358400 and we will pass your details on to our Manager to get in touch with you and discuss. We hope to speak to you soon. Kind regards, Phil Gilbert Motor Group

Angela
Angela

Thanks for getting in touch - the nice chap I spoke to did get in touch with the Manager and they said couldn't do anything more but my number is 0412 328 770.

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