Philips

The worst. Do not follow ACCC law. The laser on my robot vacuum broke and was deemed a major problem. Under ACCC law this means I can request a replacement. They refuse. I have never had such a bad experience with customer support anywhere. I am disabled and cannot take the item to the post office but they don’t care. Zero stars and I am taking this further legally to the Ombudsman and ACCC and small claims court.

Philips3000 series shaver Should not be allowed to sell this product Does not give a close shve. Need to use a razor to get a satisfactory result.Rang customer service and they said that this model does not give a close share They recommended 2 other models that work. One costs $450 the other $650 The 3000 cost $124 Shame on you Philips for selling a product that doesn't work

Second Philips product I have purchased in 14 years and it has failed within a few months just like the last product I purchased 14 years ago. I WILL NEVER BUY ANOTHER PHILIPS PRODUCT AGAIN.

Phillips 8000 series perfect care steam generator iron. I love my hubby but can honestly say I love my new iron more. It's truly life changing time saving wonderful

Terrible customer service. Difficult to contact. All customer service is off shore. Requested to speak direct with someone from Phillips and was given a dress shop phone number. This is my 2nd dealings with Phillips and will not be purchasing… Read more

anything else with this brand on it. My coffee machine was well within warranty and was refused a replacement. I was told this is not how the company works.

Great customer service – A big shout out to Phillips, our air purifier died just out of the warranty period so we phoned Philips and they said Don't worry about the warranty period bring it into one of our service centres anyway. Unfortunately, it couldn't be repaired, but Philips sent us a brand new one anyway They didn't have to do that but it was much appreciated. John Miner Show reply

Exceptional service – Exceptional service received by Philips, accidental damage after 3 weeks owning the appliance. Contacted Philips, spoke to a real person in minutes. They replaced the part free of charge when they probably didn’t have to. I would highly recommend based on my experience and would preference this brand over others because of this experience. Show reply

Impossible to buy replacement shaver heads – I have always purchased Phillips Shavers and love them. But is almost impossible to buy replacement shaver heads, so you have to replace the entire shaver. It just leads to landfill and is environmentally unfriendly. Spare shaver heads should come with the shaver and you should be able to purchase replacement heads for the life of the shaver.

Trying to buy a new All in One Cooker (they are the very best-love mine) and contacted a local company (semi rural area). They didn't have any in stock but said they would check with Philips and order one in. They waited over 40 minutes on the phone with no response. I decided to contact Philips to ask why the long wait. Well you can't actually… Read more

communicate with anyone at Philips and there is no facility to provide feedback on their service (or lack therein). Eventually got through to someone on the online shop area - they said can't help and left the conversation. Customer service is non-existant, I love the product and want to support a local business but at this rate I'll have to order on-line. Philips you are contributing to the downfall of local businesses with this sort of lack of service.

Terrible customer care Promised a replacement for a Personal product in warranty. No action just non sense email from customer care. Contradicting statements and lying attitude Not a same company , just pathetic support

BEWARE - Philips 2200S LATTEGO COFFEE MACHINE Waste of a lot of money!! Purchased the Philips 2200S Lattego Coffee Machine in 2023 at Harvey Norman Spending $600 on a machine, you wouldn’t expect any troubles whatsoever - wrong!! This scathing review has taken time to write, mainly due to health issues. Being disabled, I saved & saved for a… Read more

“lemon” of a machine (I’m the only coffee drinker in the house). Are they a good machine when working, yes. However, exactly 12 months after purchased (2024), the grinder broke. Returned to the retailer who sent it to be repaired.

Worked great for roughly six months, then started noticing the coffee grinds weren’t always releasing in a block, mostly mush. This continued, but the machine seemed to be ok.

Exactly 12 months, 2 weeks later (2025), (exactly 2 weeks was past the 2 year warranty period) with yet again the same issue.

Contacted Customer Support going through the machine’s history, what was wrong now, etc. Of course their response was sorry, out of warranty, regardless of the fact that the grinder was only replaced 12 months prior.

I pleaded for help. The person suggested I take it to the repairer that can fix the machine (at my own cost - of course). I told him of my disabilities and the repairer was a half hour drive, I no longer have a car - he suggested I catch a bus! which I said is impossible.

Being so disgusted by the way I was spoken to, feeling humiliated and disrespected, I emailed a complaint, something i’ve rarely needed to do.

They did respond via email and then spoke to them, going through my original call, plus the issues with the machine.

After a lot of “too & fro”, he said he’d do me a one time “massive favour”. He’d allow the repairer to assess the issues and depending on what they report, they may or may not repair the machine at their expense.

Yet again, I was extremely unimpressed with the way I was being spoken to. He kept asking if I was good with that, was he politer? etc. However, yet again it’s your problem to get it there and maybe, just maybe they would do me a favour by repairing it.

I felt like he was wanting me to get on bended knee (can’t bend) saying thank you so much, yet not giving d>mn if I could or couldn’t get it there. I cannot afford for it to be repaired.

Basically “stiff cheddar”, that’s my problem and that they were being very good offering what they were.

I just politely said yes I was happy with the service. I was done - upset, angry and exhausted by the whole saga.

Yes, I religiously cleaned, descaled the machine - who wouldn’t on an expensive appliance!

I also decided to try the grinder coffee hopper on the top of the machine - yep, went straight through to the dispense tray, not into my cup.

Looked into having it posted or via a courier service, it would cost at least a hundred dollars, as it’s big and very heavy, let alone if it was repaired, i’d have to spend those funds again to have it returned and if not, I’d just have to abandon it with them.

It now resides rotting under the outside verandah, eventually to go with a hard rubbish pick up

Will never buy a Philips Machine of any kind again!

my 1 star rating is based on extremely short life span and terrible customer service

I bought a Phillips Smart lock from Bunnings. One feature doesn't work. Their manual makes no reference as to how to troubleshoot this. Called Phillips and had an AI operator. AI didn't even recognise their model number. Repeatedly told me they have no model number fitting that. I had the box and model number right in front of me. After I asked to… Read more

speak to a human, I was told someone would call me back. Weeks later - nothing. I sent an email to Phillips identifying my product, model number and problem. No response. Absent service is disgusting. You buy a product, you are entitled to customer support especially for something that is brand new. Would never buy any Phillips product in the future. Would leave no star rating if able to.

I did like my air fryer until the non stick coating started to chip off in the bowl where the legs of the plate above meet. It is now unsafe to use. It wasn't a frequently used appliance and despite handwashing and maintaining gently, Philips fobbed me off because it was out of warranty, citing 'wear and tear', telling me to buy a replacement… Read more

part. Clearly not, as it's a design issue. The chipping is not occurring anywhere else in the bowl, just where the plate meets. I asked in a Philips Facebook group if others had the same issue, many came forward and said yes, even after just a couple of months handsome had them replaced multiple times. I took this to Philips customer service and they have completely ignored me. For a $600 machine it's ridiculous, I expect years of safe use. Seems they don't stand by their product or care about their customers. I am considering going to Fair Trade because the expected product life for an item of that cost is definitely more than 1 year. Needless to say, I don't want my next one to be Philips and will tell friends and family that they don't take responsibility for a product with a design fault. Their customer service and care is sadly non existent.

I recently bought a Philips nose hair and eyebrow trimmer. Only about $29 (AUD) from the shaver shop. Unfortunately, I have to say that this is Avery poor product. If I had been able to return it, I would have done so. It does not cut eyebrows evenly and does not cut nose hairs properly either. You are wasting you money if you buy this, like I did.

None of the Phillips 1300 or customer service numbers work nor can I get my question answered online. I wanted to purchase Phillips Baristina coffee machine and wanting to know when they will be available in Australia. Its very frustrating when I want to buy something from you and no one is available to answer a question.

Had 3 Philips Perfectcare Irons and all 3 leaked water Customer care service people are very unhelpful and rude As you can see from all the other reviews Customer Services is appalling I WILL NEVER BUY A PHILIPS PRODUCT AGAIN

Poor Customer Care – I have made multiple efforts to claim warranty on a product that doesn’t do what it claims. It’s an IPL hair removal device and not working as intended. Phillips customer care team are making no efforts to progress the warranty claim in hopes that I forget about it and never process the refund. Absolutely ridiculous.

Philips airfryer 4l – I'm so happy that I bought the parchment filters! Cleaning is a breeze now. It would have been nice to have a couple included with the appliance. My gripe is with the dials on the 4-litre model - extremely fiddly and so close together. I would suggest that it is poor design. Also, the temperature numbers PRINTED ON THE DIAL ITSELF are… Read more

illegible to normal eyes. I need more than my glasses to read them! Surely it would have been better to have legible numbers printed on the base unit, where they could be bigger, and a dial with an arrow that moves to select the appropriate temperature.

No longevity on product Philips Lumea – I bought years ago the Philips lumea (previous model). Due to circumstances, I had the hair laser in storage for a while, afterwards the thing wouldn't work. The battery must have gone bust. Spent so much money and then this. What a waste. Wouldn't recommend it.

Do not waste your money on the Phillips perfectcare 8000 – I purchased the Phillips perfect care 8000 iron thinking it would be a good investment and cut my ironing time in half. Unfortunately this is not the case at all. The iron does not heat up enough and my cheap iron removes creases and irons better than this one. I did contact Phillips and their only recommendation was that I go back to where I… Read more

bought it to see what they can do as in their opinion there is nothing wrong with the iron. As far as I am concerned they are the manufacturer and they should offer assistance not pass the buck.

Terrible customer service / support – Terrible and borderline illegal customer service. I bought a Phillips Airfryer (5000 XXL) and it doesn't seem to connect to my wifi after following the step by step instructions to the "t". Called Phillips support (someone called Vin picked up) and after putting me on hold a couple of times he basically told me that I he can't help me since the… Read more

unit might be incompatible with my wifi!! Then he advised me to return it and buy a model that is compatible with my wifi. So I asked him sure, which model is compatible with my wifi ? To that he answered that he doesn't know and won't be able to help me further.

At this point I requested to escalate the call to a manager . He told me that's not possible because they're all busy. Borderline illegal!

Never buying any Phillips goods again.

Not bad products but shocking service – The products are not bad but the service is shocking and the recent change to the natural response tests very confusing. I have been using the #1 natural teats for a few months and the baby started fussing so the nurse recommended to try a higher flow test. Got the #2 and baby could not get any milk out of it, got #3 and again very difficult for… Read more

baby to drink. Which is strange as a higher flow teat is supposed to be faster. Called support wondering if I’m missing some valve or alignment and they pretty much told me to use another brand, after I spent hundreads or dollars on bottles. After more research turns out there are natural (old model) and natural response (new model) teats. The branding is very confusing as it’s impossible to differentiate between the 2 if you don’t know there are 2. The new model has slower flow for same number. So a #1 in natural is the same as a #3 in natural response. The person on support should have been able to tell me this easily as it seems to be a common complaint on forums and the avent documentation states the same.

The iron does not get hot enough – Steam iron GC3910 - I add to the disappointed reviews already listed. This has to be the most useless product I have ever bought. The salesman promoted the idea that this iron had an automatic heat sensor that could decide what fabric heat was required. Well I cannot even iron a thin handkerchief and get the creases out. I have tried not… Read more

spinning the washing, hanging out in the shade, damping before ironing, and using several iron-aid products etc etc and all the other traditional ironing hints - all to no avail. This iron was expensive for me and now I guess I will have to go and buy another. Well it definitely will NOT be a Phillips !!!

Philips doesn't honour product warranty – I bought a Philips 4300 LatteGo automatic coffee machine from Amazon Australia on 2 Augst 2024. Arrived around 17 August, so its essentially new, and a Manufacturer Warranty applies. On 30 August I rang Philips Customer No-Care department asking for assistance due to the Brew Group being stuck - I could not remove it to wash out, following… Read more

instructions on their web site and numerous YouTube posts. Seems a common problem. On 2 September, Philips eventually phoned me back stating they could not assist in any way and that I would need to contact Amazon for their assistance. To which I replied, "So the Manufacturer warranty is worthless?" No response from Philips. Don't waste your hard earned $'s buying one...!!! What can Amazon do? I'm not trying to return the machine - just perhaps a referral to a Philips approved Service Agent to resolve the stuck brew group under Warranty...! Hopeless customer service...!!!! No that's not right - non-existent customer service!!!