One star is too much
When I never received information from authorised Philips repairer about my coffee machine under warranty which they had for 2 weeks I rang Philips not once but twice and emailed them twice as well never receiving a reply. Got machine back after 6 weeks and still does it. Repairer must have just descaled it.
Rang Philips again but after a week no reply
Have used many products from Philips and every time I find it worth the money I spent. Can't comment on warranty as never needed it. Altogether good products and will recommend it.
Warranty not worth anything
This review isn't really for the product because after receiving it from Shaver Shop the product information in the box said it wasn't suitable for me to use. So I tried the following: returning the product to Shaver shop in store, contacting Shaver shop online, contacting Philips via their customer support phone number. Both parties say I should be able to get a full refund but neither are willing to process this refund and are saying that it's the other company's job. Currently Philips say they are "investigating" this with Shaver shop and will not confirm what comes next. Since this product is very expensive, I would not recommend purchasing it unless several hundred dollars is spare change to you. This also makes me mad because I'm sure that this leads to faulty or unwanted items in landfill because repairs and returns are far too much hassle.
Don't try their cash back offers
I bought an Airfryer with Cash Back offer. I submitted online form for cash back but haven't receive the cash back. When I ring them they said the offer valid for certain period but I completed online form before that period. I can't imagine why such a large company can't offer $50 cash back for their entitled customers. So disappointing.
Cashback is a joke.
I purchased an Phillips Air-Fryer from Harvey Norman in December 2018. It had a cashback offer. I was required to register my product with Philips online and then register for the cashback. Which I did within a few days of my purchase. When I registered for the cashback, I received an email telling me that the Visa would be sent but would take time and to be patient. I didn't receive my cashback Visa by mid March 2019 so contacted them. Philips told me they can't find my claim and that I was now too late unless I could prove my claim. Sadly I had deleted the email, trusting Philips. I asked them to check the date I registered my product. I'm still waiting for them to decide if they will honor my claim.
28 March, I got this email:
"We have recently had approval to pay your Christmas cash back Claim via EFT. In order to do this we do require the below information before we can complete your claim.
Account Number: "
I replied sending my details. I believe this says they are paying the cashback.
Yesterday they emailed me telling me that I'd misunderstood, and that they we still escalating my claim and have NOT agreed to pay at this time!!!
Not sure what I missed when the wrote "we have recently had approval to pay..."!!!
I will never purchase another Philips product and urge everyone else to think twice before you do!
Do not trust any cashback promotion. I note that this is a similar review as to that posted by another disappointed cashback customer.
Productreview helped me to get the cashback
I purchased the Airfryer on December 18 and submitted the cashback claim right away. I provided all the information that was needed at the time. Three months later when nothing happened, I contacted the customer service asking about the progress and was told that I was contacted via email (which I didn't) and now the cashback offer is closed!!
After I submitted this the above-mentioned review, Philips contacted me again and decided to reconsider my request. The cashback was paid a couple of days after that.
Thanks to Product Review website!!
Phillips Customer Service -cashback offers
I purchased an Phillips Airpurifyer from Harvey Norman Mount Barker SA on a cashback offer is a deceptive practice used by phillips to lure consumers to buy their products i am still waiting for a visa card phillips call a cashback and Harvey Norman highly promote it BEWARE its not a cashback and it takes months of unhappy emails between phillips harvey norman to get what was promised AUSTRALIANS should stand against this deceptive conduct.
I love this iron but Philips the company need an overhaul.
I bought this iron from Appliances Online, wonderful service and delivery was perfect.
I love my GC9681/80, it was an upgrade from my previous perfectcare entry level Philips iron I bought 6 yrs ago.
My issue started when I went to the Philips website to register the product, their website wouldn't load and the site kept shutting me out. I couldn't log on or register my product, finally after a few hours of trying it finally allowed me to register my iron and I started on the Cashback that they had on offer as a Christmas promotion.
The Cashback offer process has been utterly ridiculous, I don't know who they are employing to run this promotion but I hope it's not Philips themselves as the emails/phone calls have been contradictory. Eg Yesterday I had asked for the Cashback dept to call me... on the phone I was told it's in the process and would be approved, they have all the information they need for a successful claim and that I should wait for an email.
Yesterday afternoon at 14:57 I had an email stating that it's just in the process and they have all the information, then at 3:24pm I received another email stating that my cashback claim was 'invalid'.
Please Philips sort out your technical issues, this cashback offer should have been a seamless, painless process, but it has been frustrating and annoying.
I have had to call four times now to only have an answering machine so that hopefully someone will call me back. I am once again waiting to hear back from the company just now, but my phone is not ringing. *crickets*
I am also trying to contact them through the Consumer Care Chat Assistance which has had me on waiting time for 253seconds for the past 10 minutes and my position in the queue is and has been 1. What is going on with your company, can they be trusted?
Finally I got through to an online person but they were not able to help me with the cashback promotions, she even tried to call them herself and couldn't get through.
Philips are letting us, their customers, down by not staffing appropriately and having good after sales service.
I have been very disappointed by this process and I hope no one else has to go through this many emails/phone calls to receive the small amount cashback off the overall purchase price.
*update* I finally got through to the cashback promotions people and they were lovely but she also commented the process is flawed. It will be another 4 weeks from now till they will process my claim, and then it will be received as a visa credit card.
Communication has been very poor and this cashback offer has affected the way I think of Philips as a company.
I hope they can rectify these communication issues and have a seamless straightforward way of offering their customers incentives to buy their products in the future.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.