Reviewer Photos & Videos
Cash back scam
I agree with Lee from Sydney. No customer service to help you with your cashback. They approved it but I haven’t seen a cent yet. You can’t contact them on any of the phone numbers, they don’t reply to emails and the WhatsApp chat is so drawn out that you have to stay on there for hours before anyone replies and then they close the case if you don’t reply straight away.
It’s definitely not worth buying anything with a cashback offer
Be careful with Philips Cashback offer
Zero support from Philips cashback claims process, and this is my recent experience,
I purchased a Philips iron from Harvy Norman store and submitted the cashback claims together with a copy of the tax invoice in December.
Philips didn't acknowledge receipt of the claim and so after waiting for 5 weeks, I rang up their customer service to ask for an update
Their customer service said they can't process the claims as there's no evidence to proof that i fully paid to Harvey Norman. I have already provided a copy of the tax invoice with all...the purchase details, and so asking them to simply contact Harvey Norman directly to validate the purchase information, and that they refused. The question is why the tax invoice from a big store like Harvey Norman is not sufficient for the claims? And, why philips didn't contact their customers if they have questions about the claims. Are they planning to wait until the promotion period end so that they dont need to honest their offer. I've heard similar experience and most people too busy to follow up and eventually they lose out on their cashback
- Verified customer
Shocking Customer Service
Zero After sales support or customer service many phone calls and emails in and i still have nothing days turn to weeks.... got sent the complete wrong filter I ordered off the phillips website direct and looks like im not seeing the correct part of my money and time soon.
I hope you enjoy collecting interest on my money and others while we wait... Total scam.
Do not buy from or a phillips product please stay away.
Unprofessional client dealing
Just wanted to let people know my recent experience with Philips. I purchased a multicooker recently from Philips for my small business in small country town of WA. As soon as I started using it I noticed the food sticks to the bottom of the pot. So I started contacting them as these slow cookers are my main cooking equipment for my take away business. After going through 6 different people reviewing my query they sent me a link where to buy the inner pot online and replace it with the faulty one that I have. My product is under warra...
Anyone contemplating doing business with this loathsome institution should rather go elsewhere.
I wanted to buy the Philips Prestige Pro Hair Straightener HPS 930/00 from JB hifi. The price listed was $119.00 after cash back. But I was unable to access the Philips website from the JB hi fi website to establish the details. The only way I could see what the Philips "Cashback" offer entailed, was to go onto the Philips website direct. On scrutinizing the cash back claim protocol, I found it to be tedious, time consuming and ridiculously biased to the detriment of the consumer, set out as follows:
"How to claim your money back:
To be el...igible to claim for a refund, Claimants must undertake the following steps: 1. Trial the Eligible Product for at least 30 days from date of purchase, but for no more than 90 days; 2. If you are not completely satisfied by the performance of the Eligible Product, you must: a. Download the Money Back Guarantee Claim Form below; b. Obtain a Return Authorisation Number by calling a customer service representative during business hours on (02) 9912 4490; the Return Authorisation Number must be obtained within 90 days from date of purchase of the Eligible Product and then customers have a further 30 days to return the Eligible Product. Refunds will only be valid if the Eligible Product is received by the Promoter within these time periods. c. Complete the Money Back Guarantee Claim Form, inputting the Return Authorisation Number; and
Poor customer service and terrible voice recorders
I recorded interviews on both my phone and the voicetracer DVT4110 device. The phone was better. They told me when I purchased it it has an automatic transcriber but that was a lie and it didn't, and the instructions sheet makes it appear like it does transcribe. Then their office in Australia lied and said that no transcription technology has been created yet for more than one person, while afterwards they said they do have transcription technologies that would do it for an extra $5/min. Stay away it's an extremely useless device!
Tiring experience with the service
i have to say dealing with Philips customer service is the most frustrating and tiring experience i've had. Contacting them via online chat multiple times, the girls gave me a kind of pushy service, it was ok for them to take time to reply to my message (up to 3 mins) but once i replied a bit slow (approx 1min) they said about running out of time (?!). I've been offered ambassador price and given them 2 models i'm interested in, they said the first one wouldn't come in until a few weeks and would check the availability of the second one. 2 days...later still no updates so i emailed them, no response. Went online chat again, the girl advised they wouldn't have stock until another 2 weeks. If they had had the info about it, why didn't they let me know as promised? If i hadn't contacted about it, i wouldn't have got an answer and probably was still waiting. It took agesss to sort out the problem with Philips while with other big brands they are very helpful and normally solve the problem in a very short time. Just got an email from Philips, in the email thread i could see they knew about the stock availability for my selected model 5 days ago and still didn't bother notifying me. Like, really? Very disappointed with the service. The product is not even that good, broke after over a year and it was pricey but I want to give Philips another try but with the poor service and if the new one's quality doesn't match the price, i wouldn't recommend Philips to anyone
- Verified customer
Philips spare part is a scam. order not delivered, my emails are now blocked by customer service.
I have made an online purchase for spare parts on 12 of June. I have purchased a blade and two jars (paid 90$ for this purchase). Later I have only received a blade, but not jars, which is quite useless as you can appreciate. I have been in contact with Philips since then and 9 days about I was told that I they opened a new order for the missing part - and nothing since then. I have sent two emails about my upcoming move and didn't receive any response. Today I sent an email to the person I was communicating with [name removed] to to follow up ...on my unanswered emails and let them know my new address - to find out that my emails are now blocked???? Seriously? The spare part are quite expensive for what you buy and you would think there is at least some guarantee that your order will be delivered to you. But no, my experience that it is just a scam. So disappointing. I had no idea how unprofessional Philips is and will be avoiding all of their products from now on. I will also be making a complaint with fair traiding. I don't think you can block them?
- Verified customer
Beware of Fake Cashback
Cashback promotion was offered to me at point of sale however i was not advised of the promotion period end date and lodged claim 4 days after claim end date , was not given any leeway even though i didn't realize and was not informed about any of this at time of purchase.
Customer care is not helpful.
Will never recommend Philips to anyone
Complaint Reference: Philips Consumer Care [ ref:_00Dw0Cp29._5002X2hxmMK:ref ]
My Cooker HD2145/72 is faulty and still under warranty.Philips have been notified back in January 2020 and there has been no resolution yet. I sent them everything that they requested but doesn't look like they care.Terrible customer service.I am never going to buy another Philips product, nor recommend it to anyone. I am surely going to take this up with ACCC, because this is beyond joke!!!
Never use Philips again
I purchased the LM8014/60 barista L'Or coffee machine which became faulty within 9 months.
It has now been over 4 months back and forth with Philips with no resolution - Philips have acknowledged the machine is faulty but are not willing to provide any sort of compensation as the machine is no longer made.
The customer service is very poor with no direction, and all they can do is shift the blame to the retailer and have them fix the problem.
This is philips' problem to fix - I will never buy a Philips product again and would not suggest anyone does.
- Verified customer
Cashback is a joke, and customer service are ignoring.
The worth experience I ever had, They just make excuses and their plan is to not pay the cash back even with lying. they told me we send you email which they never did, even though I attached the receipt they reject the cash back because I didn't have the receipt. the cash back offer period still goes on for 1.5 more month based on their website, but they say It's ended. and they just keep making new excuse each time.
I bought a Lumea Prestige Hair Removal device and it suppose to have 100$ cashback.
I keep sending emails to them regarding my issue and they keep ignoring me an they don't reply anymore.
DO NOT FALL FOR PHILIPS CASHBACK SCAM!!!!
Terrible customer service !!!
I have a multi-cooker which is still under warranty, and have had a number of issues with it. I have taken it to a service centre twice to be fixed and when I got it back I still had issues with it, I can't even use it! I contacted customer service quite a few times and keep getting told that my complaint has been escalated. I just called again and they transferred me 3 times, then they hung up, and I have now received a text to say that it has been escalated. The first person I spoke to a few weeks ago told me that I will get a replacement yet have not been told when or how. It is so frustrating, the worst customer service experience ever!!
- Verified customer
Cash back offer a farce
I purchased my $500 Airfryer from Myer in December 2019. I registered the product on the Phillips website, completed the cash back online form, uploaded and attached the receipt in full via the cash back link on the 7th December and never received the $50 cash back even though I complied & was eligible for the offer. The offer expired on the 24th December 2019.
There is a level of dishonesty, misrepresentation and deceit by the Phillips corporation and I will not be purchasing any other Phillips product in the future.
Obviously customer service and compliance is not part of the Phillips mission statement.
- Verified customer
Horrible after care when a product doesn't live up to its marketing claims, and actually does damage
I purchased one of their Sonicare toothbrushes 5 months ago and even though I've used it properly, Philip's promised oral care ended up being the opposite and apparently could have led to major issues if I'd kept using it. What's worse is that I called the customer care team and they wanted me to pay to 'go to a doctor to get scans' to send them before they would even have anyone look into it. (I knew they meant dentist but it was such a cop-out as 1. you can't 'scan' the enamel I think, and 2. it means they what me to shell out over $120 just ...so they will look at it and take it seriously.) The rep was nice but the company policies don't care about customers at all, even when we trusted them enough to buy the apparently highest quality product they had. After calling Myer after, the rep said due to Philips' return policy, they highly recommended I lodge an official complaint against them with Consumer Affairs.. which takes even more time. Such a poor experience, AVOID PHILIPS. I know after this experience, from having a preference for their products, I will actively avoid as they don't even (actually) care about their customers when the products are not as advertised and go on to actually cause health issues.
Product great, but Philips Customer Service abysmal
I bought a Philips Lumea Advanced, and as far as I can see after one use, it is going to be great! BUT....
My purchase included a $100 cashback from Philips. Unfortunately, their website has glitches and I could not process the claim. So, I contacted their customer service. I recieved a cut and paste response. It said I had contacted the wrong department and would need to contant another one!
Ok, so this might not seem like a big deal, but....I have an online store, and customer service is everything to us...the response should have been:
I...am so sorry you have contacted the incorrect department. However, I have forwarded your message to the correct department and you should receive a response from them shortly. Please do not hesitate to recontact us if you do not receive a reply within (insert reasonable timeframe...24 hours?). So...since I did not recieve a helpful response, I have not applied again for the cashback...but I am spending my time helping others here, and hopefully Philips will also learn something about customer service by my review.
The product is faulty and customer centre is not helpful
I purchased all-in-one cooker and after few months, the inner lid cover came off. I raised warranty service and they replaced it. But after the service, the pressure cooking is not working at all. When I use the pressure cooking for rice, the steam came out and it makes so weird noise. I was so scared and I reported to philips customer centre and all they were saying is inner lid rubber sealing was faulty - are you serious?
They sent me the new rubber seal and I tried and the same thing happened again. Now they want me to waste my time again to take it to the warranty service centre.
I don't believe philips products anymore and I am not purchasing any more philips products.
Outstanding Customer Service from Philips
I had an item that was out of warranty, but when I contacted Philips about it, they agreed to replace it. In this day & age, that is amazing. They have kept our family as loyal Philips customers!
- Verified customer
Reading of instructions
Your instructions for the GC2148/39 are terrible the languages are all over the place and the pictures require headings It would be most helpful to have the English and other languages all together instead of scattered all over the place.
One star is too much
When I never received information from authorised Philips repairer about my coffee machine under warranty which they had for 2 weeks I rang Philips not once but twice and emailed them twice as well never receiving a reply. Got machine back after 6 weeks and still does it. Repairer must have just descaled it.
Rang Philips again but after a week no reply
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.