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Philips
1.4 from 24 reviews

Reviews

1.4

24 reviews
5
(1)
4
(1)
3
(1)
2
(0)
1
(21)
  • Product Quality
    2.1 (18)
  • Return Claim MadeYes (6) · No (11)
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Daz

Daz

  • 13 reviews
  • 24 likes

The worst Service Support I've ever experienced

published
Product Quality
Return Claim MadeYes
1 comment
Philips
Philips S.Philips
Amy

AmySydney, NSW

Tiring experience with the service

published
Product Quality
2 comments
Philips
Philips S.Philips
Amy
Amy
srjh82

srjh82

  • 21 reviews
  • 9 likes

Dreadful quality, dreadful customer service

published

Just horrible. Unfortunately we will have to involve Fair Trading NSW to resolve a number of issues that Philips eventually just ignored. Don't think I'll buy another Philips product in a hurry.

Product Quality
Return Claim MadeYes
3 comments
Philips
Philips S.Philips
srjh82
srjh82

I don't know where you got Anthony from. Maybe Anthony got the response to my warranty claim that you're still ignoring. Fair Trading here we come...

Philips
Philips S.Philips
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Valeria

ValeriaGreater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes
  • Verified customer

Philips spare part is a scam. order not delivered, my emails are now blocked by customer service.

published
Product Quality
Return Claim MadeNo
1 comment
Philips
Philips S.Philips
  • Verified customer

Beware of Fake Cashback

published

Cashback promotion was offered to me at point of sale however i was not advised of the promotion period end date and lodged claim 4 days after claim end date , was not given any leeway even though i didn't realize and was not informed about any of this at time of purchase.

Customer care is not helpful.

Product Quality
Return Claim MadeNo
2 comments
Philips
Philips S.Philips
Mila S.
Mila S.

I already contacted fair trading as no resolution was provided by your team.

shaky R.

shaky R.Tasmania

Will never recommend Philips to anyone

published

Complaint Reference: Philips Consumer Care [ ref:_00Dw0Cp29._5002X2hxmMK:ref ]

My Cooker HD2145/72 is faulty and still under warranty.Philips have been notified back in January 2020 and there has been no resolution yet. I sent them everything that they requested but doesn't look like they care.Terrible customer service.I am never going to buy another Philips product, nor recommend it to anyone. I am surely going to take this up with ACCC, because this is beyond joke!!!

Product Quality
Return Claim MadeYes
2 comments
Philips
Philips S.Philips
shaky R.
shaky R.

Product experts really??? I have been trying to get a resolution since early January from your so called product experts.What do you think I should be doing next??? I have wasted my money on this product for no reason.

Anthony S

Anthony SGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Never use Philips again

published

I purchased the LM8014/60 barista L'Or coffee machine which became faulty within 9 months.

It has now been over 4 months back and forth with Philips with no resolution - Philips have acknowledged the machine is faulty but are not willing to provide any sort of compensation as the machine is no longer made.

The customer service is very poor with no direction, and all they can do is shift the blame to the retailer and have them fix the problem.

This is philips' problem to fix - I will never buy a Philips product again and would not suggest anyone does.

Product Quality
1 comment
Philips
Philips S.Philips
  • Verified customer

Cashback is a joke, and customer service are ignoring.

published

The worth experience I ever had, They just make excuses and their plan is to not pay the cash back even with lying. they told me we send you email which they never did, even though I attached the receipt they reject the cash back because I didn't have the receipt. the cash back offer period still goes on for 1.5 more month based on their website, but they say It's ended. and they just keep making new excuse each time.
I bought a Lumea Prestige Hair Removal device and it suppose to have 100$ cashback.

I keep sending emails to them regarding my issue and they keep ignoring me an they don't reply anymore.

DO NOT FALL FOR PHILIPS CASHBACK SCAM!!!!

Product Quality
Return Claim MadeNo
2 comments
Philips
Philips S.Philips
Peyvand A.
Peyvand A.

As I have though, they were not helpful at all, just making excuses and staling.
Thanks for NOT helping Philips

Angela

AngelaVictoria

Terrible customer service !!!

published

I have a multi-cooker which is still under warranty, and have had a number of issues with it. I have taken it to a service centre twice to be fixed and when I got it back I still had issues with it, I can't even use it! I contacted customer service quite a few times and keep getting told that my complaint has been escalated. I just called again and they transferred me 3 times, then they hung up, and I have now received a text to say that it has been escalated. The first person I spoke to a few weeks ago told me that I will get a replacement yet have not been told when or how. It is so frustrating, the worst customer service experience ever!!

Product Quality
1 comment
Angela
Angela

Thank you to Dianne from Philips customer service for working out a quick solution.

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Suzy Brown

Suzy BrownAU

  • 2 reviews
  • 3 likes
  • Verified customer

Cash back offer a farce

published

I purchased my $500 Airfryer from Myer in December 2019. I registered the product on the Phillips website, completed the cash back online form, uploaded and attached the receipt in full via the cash back link on the 7th December and never received the $50 cash back even though I complied & was eligible for the offer. The offer expired on the 24th December 2019.

There is a level of dishonesty, misrepresentation and deceit by the Phillips corporation and I will not be purchasing any other Phillips product in the future.

Obviously customer service and compliance is not part of the Phillips mission statement.

Utterly disappointed.

Product Quality
Return Claim MadeNo
2 comments
Philips
Philips S.Philips
Suzy Brown
Suzy Brown

Thank you for your reply ‘The Phillips Australian Team’, Its great that we are working together to rectify this issue as it appears that you attempted to email me but unfortunately I did not receive the emails. Kind regards, Suzy

James D.

James D.Sydney, NSW

  • 14 reviews
  • 6 likes
  • Verified customer

DONT MEET AU STANDARDS

published
Product Quality
Return Claim MadeNo
2 comments
Philips
Philips S.Philips
James D.
James D.

Been there done that all i have is a case number so far...

Matthew

Matthew

  • 2 reviews
  • Verified customer

Horrible after care when a product doesn't live up to its marketing claims, and actually does damage

published
Product Quality
1 comment
Philips
Philips S.Philips
Anne63

Anne63AU

  • 5 reviews
  • 5 likes

Product great, but Philips Customer Service abysmal

published
Product Quality
Return Claim MadeNo
1 comment
Philips
Philips S.Philips
DYoon

DYoonPerth, WA

The product is faulty and customer centre is not helpful

published

I purchased all-in-one cooker and after few months, the inner lid cover came off. I raised warranty service and they replaced it. But after the service, the pressure cooking is not working at all. When I use the pressure cooking for rice, the steam came out and it makes so weird noise. I was so scared and I reported to philips customer centre and all they were saying is inner lid rubber sealing was faulty - are you serious?
They sent me the new rubber seal and I tried and the same thing happened again. Now they want me to waste my time again to take it to the warranty service centre.

I don't believe philips products anymore and I am not purchasing any more philips products.

Product Quality
Return Claim MadeYes
1 comment
Philips
Philips S.Philips
Helen

HelenSydney, NSW

  • 2 reviews

Outstanding Customer Service from Philips

published

I had an item that was out of warranty, but when I contacted Philips about it, they agreed to replace it. In this day & age, that is amazing. They have kept our family as loyal Philips customers!

Product Quality
Return Claim MadeYes
1 comment
Philips
Philips S.Philips
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Coral

CoralPerth, WA

  • Verified customer

Reading of instructions

published

Your instructions for the GC2148/39 are terrible the languages are all over the place and the pictures require headings It would be most helpful to have the English and other languages all together instead of scattered all over the place.

Return Claim MadeNo
Joylene

JoylenePerth, WA

  • 3 reviews
  • 3 likes

One star is too much

published

When I never received information from authorised Philips repairer about my coffee machine under warranty which they had for 2 weeks I rang Philips not once but twice and emailed them twice as well never receiving a reply. Got machine back after 6 weeks and still does it. Repairer must have just descaled it.
Rang Philips again but after a week no reply

Return Claim MadeNo
2 comments
Philips
Philips S.Philips
Joylene
Joylene

I am not on Twitter and I have emailed and called your customer service number several times so think I have reached out enough. They have my email and phone numbers

Stuart

StuartPerth, WA

Good Products

published

Have used many products from Philips and every time I find it worth the money I spent. Can't comment on warranty as never needed it. Altogether good products and will recommend it.

Product Quality
Return Claim MadeNo
1 comment
Philips
Philips S.Philips
ecc

eccbrisbane

  • 14 reviews
  • 4 likes
  • Verified customer

Warranty not worth anything

published
7 comments
Philips
Philips S.Philips
ecc
ecc
Philips
Philips S.Philips
Chamika K

Chamika KGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Don't try their cash back offers

published

I bought an Airfryer with Cash Back offer. I submitted online form for cash back but haven't receive the cash back. When I ring them they said the offer valid for certain period but I completed online form before that period. I can't imagine why such a large company can't offer $50 cash back for their entitled customers. So disappointing.

Product Quality
Return Claim MadeNo
3 comments
Philips
Philips S.Philips
Chamika K
Chamika K

Hi team, I contacted several different teams through Philips. I don’t want to call anyone anymore for just $50. However I never ever trust or recommend Philips Cash Back to anyone.

Philips
Philips S.Philips
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