Philips Series 2200 EP2221/40
VerifiedMPN: EP2221/404 reviews
- Daily
Was going well for 11 months then water pouring out all over the bench, took it back to HN for repair, Phillips approved to repair it after 3 weeks. Got it back then 1.5months BOOM same problem. Back to HN and sent back off again. They have had it for 1.5weeks so far, called Phillips, waiting for report before they approve the fix. So they wont approve a new, replacement or refund. I can assure you that the service and machine is terrible. DON'T BUY PHILLIPS, Im going to go back to Delonghi.
Follow-up · After weeks of chasing up Philips and being told that I would get phone calls back. NEVER DID. Finally demanded a return and refund and I got it. Bought a Delonghi. NEVER BUY PHILPS
Purchased in at Harvey Norman for $800.
- Product is used: Daily
I will call again today. After contacting Phillips yesterday and not getting anywhere. I posted this review, it’s amazing how fast Phillips made contact by this when a review is posted. If it was sorted yesterday over the phone I wouldn’t have had to post this. Customer service by Phillips is very questionable. FYI it’s a coffee machine, Not an iron.
Update. I called HN and Phillips over a week ago and I was ment to have a reply by Friday. It’s now Thursday (6days) later. I have called PHILLIPS again and got the same reply, still no update. I asked to speak to a manager or someone. They weren’t available so hopefully they call back in 1 hour. It’s now been 3 weeks. Can’t wait to see an outcome and get a phone call but I’m not holding my breath. From this point, never want to deal with Phillips again.
Thank you for reaching out again and we're truly sorry to hear about the delay and frustration this has caused, as this is not the level of service we aim to provide. To assist you further, could you please confirm whether you received a case or a reference number when you contacted our support team? This will help us locate your file quickly and ensure we follow up appropriately or contact you directly. We understand it's been three weeks without resolution, and we sincerely apologize for the inconvenience. We appreciate your patience and your understanding.
I have the reference number. I was ment to receive a call today by 1:30pm. It’s now 7:40pm and STILL NO call or email. NOTHING. I’m going to to see what my options are tonight and call PHILLIPS tomorrow morning and get a resolution.
Simply the best coffee – This coffee machine is amazing. Our first one ever, user friendly, easy and coffee tastes like a cafe bought one . Milk is frothy. Highly recommend the ease of push button . I wish we had purchased sooner Thank you Phillips We love our Christmas present to us!
Thank you for your lovely review. It's great to hear that your Christmas present was so worth it, and that you can enjoy a nice cup of coffee every single day. If you have any questions in the future, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
Great product, great coffee – Bought this Dec 2022 when on special below $500. 6 months in and going strong. Great coffee after adjusting the grinder and trying few different beans. I have worked in a cafe and can tell this low price machine can make decent coffee if you have a bit of experience of how to do the frothing. Tip: take off the metal cover of the frother and only use the black silicone tip for frothing, way better results. Highly recommended after 6 months of use, hope it lasts long.
Purchased in at Bigw for $449.
- Product is used: Daily
Hi Jalil, thank you for writing a review! We're glad you're enjoying your machine. Glad to hear it gets a pass from a real professional! Thanks a lot for the nice words.
If ever something happens, please feel free to contact us at 0800 658 224 (NZ) from Monday -Friday: 09:00 am -05:00 pm EST and 1300 363 391 (AU) from Monday -Friday: 09:00 am -05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
It's good! Or was good - see update below – The good: It's fairly compact for a bean-to-cup machine. Controls are simple and easy to understand and use. Grinder and general operation are relatively quiet. Water tank is easy to remove and replace. Pressing the button twice to make a double shot correctly performs two consecutive brews. Unlike the DeLonghi machines which just pump twice the amount of water through the grind to make an extra bad tasting coffee.
The bad: The pump is really loud. The bean hopper can leave a few beans trapped in nooks, (this is really a minor complaint though). Steam wand has a limited range of movement. Panarello style steam wand doesn't make very good froth - bubbles are too big. A regular steam wand would be better. It really isn't hard to make decent, fine textured froth with a regular steam wand. The adjustable spout movement feels a bit flimsy.
Good to know: In general the coffee produced will not be as strong as what you get with a manual espresso machine. You'll also (probably) need to set the grinder to a finer setting. Mine came from the factory set at 6 (out of 12). I set it to about 2 or 3 to get a stronger brew and to dial out the bitterness that comes from too rapid an extraction.
But do follow the manual's suggestions - don't fiddle with the grind setting too soon (allow a month or so), and only change it one step at a time and and have a few coffees at each setting. Remember coffee beans vary a lot. The beans you use might be very different to the beans I use.
I have owned several bean to cup machines over the years so I had a pretty good idea of what to expect going in. I must say I am pleasantly surprised with this machine. It really does make very good coffee. Its decently hot too.
Perhaps this machine best feature is it's price. I paid $634 with Amazon and it arrived at my door the next day.
For a machine at this price to pop out great tasting coffee? NOICE!
One star off for the really very noisy brew pump. And the so-so steam wand.
UPDATE:
The machine has developed a fault and has stopped working. It is under warranty and Philips arranged for me to take it my local repairer who will have to send it away. I understand that products have warranties for just this eventuality, but it's very inconvenient and I'm very suspicious of the machine's overall quality (it became quite noisy in the weeks prior). I have since bought a replacement Delonghi machine (reviewed elsewhere on this site), and this Philips machine will be destined for eBay when it come back.
Purchased in at Amazon for $634.
- Product is used: Daily
Hi there, thank you for your detailed review. We appreciate and value your feedback and we are glad to hear you've been pleasantly surprised by this purchase. :) Enjoy many more coffees with your new coffee machine! If you have any further questions, you can call our team on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST(Aside from the major holidays). They'll be happy to help.
Kind regards, The Philips Australia Team
Hi again, thanks for taking the time to update your review. We appreciate your additional feedback on the coffee machine and will make sure to take note of it.
If the noise your machine is making seems abnormally loud, we recommend following the potential troubleshoots on this FAQ page (https://bit.ly/3LTpoDQ). We also recommend taking a look at these troubleshoots (https://bit.ly/36EJamx) to hopefully improve the quality of the frothed milk. For further questions, please feel free to contact our Product Team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They’ll be happy to help!
Kind regards, The Philips Australia Team
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Thank you for taking the time to share your experience with us. We’re sorry that the product didn’t meet your expectations and understand how disappointing that must have been. Your comfort and satisfaction are very important to us, and we understand the inconvenience this may have caused. Based on the information you've provided, it appears that the iron is still under warranty. We'd like to thoroughly investigate the issue and offer you the best possible solution. To proceed, we kindly encourage you to reach out to us directly through our support page on the website. external link .