Philips Lumea Advanced SC1997/00 Questions

Khozga X.10mo · Lumea Advanced SC1997/00

For the first 7 months, the device worked perfectly and I was very pleased with the results. However, recently I have experienced the following issues: • The body attachment overheats after only a few minutes of use, making it impossible to place on my skin. • The device makes an unusual and annoying noise during use. • I no longer see the same good results that I had in the beginning.

This problem is very concerning for both safety and effectiveness.

Could you please advise me: 1. Is this covered under warranty, given that it worked well initially but has now developed a fault? 2. Can the body attachment or the entire device be repaired or replaced? 3. If repair is not possible, can I purchase a compatible replacement attachment?

Philips Personal Health DM 10mo

Hello Khozga. Thanks for getting in touch with us. We understand how frustrating it can be to have issues with your device, especially after such a promising start. We want to assure you that Philips offers a 2-year global warranty on their devices. This means that if your device has developed a fault within this period, it should be covered under the warranty. Here's how we can help: Warranty Coverage: Given the 2-year global warranty, your device should be eligible for assessment and potential repair or replacement. We'll be happy to assist you with the warranty claim process. Repair or Replacement: Whether it's a repair or replacement needed for the body attachment or the entire device, our support team is ready to help you with the next steps. For further assistance, please don't hesitate to contact us at 1300 363 391 (AU) or 0800 658 224 (NZ) during our business hours. Our team is dedicated to ensuring your satisfaction and will work diligently to resolve the issues you're facing. Your safety and satisfaction are very important to us. We look forward to helping you soon!

Best regards, Philips Australia Team

izabella t.2y · Lumea Advanced SC1997/00

I put my device to charge and then i took it out and wanted to beging the procedure. I turned the button on amd the intensity levels keep flashing but i cannot set anything and the buttons don't even flesh. The device it's on but it doesn't make sounds that it usually makes

Philips Personal Health DM 2y

Hi Izabella, Thanks for your question regarding Philips Lumea. We are sorry to hear that your device is not working as it should. We request that you please call the number given below so that the dedicated team will be able to assist you with this.

Contact us at 1300 363 391 (AU) from Monday to Friday, 9:00 am - 5:00 pm AEST, or at 0800 658 224 (NZ) between 9:00 am and 5:00 pm from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help.

Kind regards, The Philips Australia Team

Robinia A.3y · Lumea Advanced SC1997/00

Hi. My device is blinking on one number and it doe doesn’t work anymore I’ve tried reseting it but nothing’s changed what can i do?

Philips Personal Health DM 3y

Hi Robinia, Thanks for your question regarding Philips Lumea. We are sorry to hear that your device is not working as it should. This is not the kind of experience we want you to have. For assistance, please feel free to contact us at 0800 658 224 (NZ) from Monday-Friday, 09:00 am-09:00 pm, or 1300 363 391 (AU) from Monday-Friday, 07:00 am-07:00 pm EST.

Kind regards, The Philips Australia Team

Eva 2y

I have the same issue, how can I fix it?

Suk7y · Lumea Advanced SC1997/00

Bought product in dec and returned it after 2 short treatments...philips kodly replaced it for a brand new one. Today used my new onr and over heated in 20 minutes is this normal?

Philips Domestic Appliances DM 7y

Thanks for reaching out to us here. While it is normal that the Lumea is warming up when in use, it shouldn't cause much discomfort. Try to start the treatment in more heat-sensitive places such as bikini lines and armpits, while the Lumea is not fully warmed up. As your legs are more resistent to heat, do them at last.

If you're worried that your Lumea is definitely getting too warm, please don't hesitate reaching out to us via the following number: 1300 363 391. If you prefer, you can also reach out to us via Twitter or Facebook (@PhilipsCare).

Kind regards, The Philips Australia Team