Philips Lumea Prestige IPL Questions & Answers
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Hi I’ve been using Philips lunar advance I’ll for 1.5 years now. I see there is scratched formed on skin probably my hair burn effected the surface I’m not sure What do I do
Hi Nageswari, thank you for reaching out. We’re sorry to hear about the scratches you’ve noticed on your Lumea device. For your safety, we recommend that you stop using the device until it has been assessed, especially if there is any visible damage to the treatment window or if you are unsure whether the surface has been affected.
To help determine whether the scratches may impact the safe operation of the device, we’d like our specialist support team to review your case and, if possible, any photos of the affected area. They will be able to advise you on the appropriate next steps.
If you need any assistance, our support team would be happy to help: AU: 1300 363 391 (Mon–Fri, 9am–5pm AEST) NZ: 0800 658 224 (Mon–Fri, 9am–5pm local time)
Thanks again for bringing this to our attention, your safety is important to us, and our team will be happy to assist further.
Warm regards, Philips Consumer Care
Hi, I dropped my Lumea into water. It wasn’t fully immersed but it some water went into the device. I try to squeeze it so the water fully goes out but the buttons device keep flashing white and orange. Try to put it in rice. It powered on afterwards, bug with the intensity 1 then I could make one flash and then it became back to step orange and white lights. What can I do
Hi Tanya, Thank you for taking your time to leave this review. We are sorry to hear that you are experiencing issues with your Philips Lumea. We suggest you reach out to our colleagues for further assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
When i switch on all the light are blinking. Orange light around the device, 1,2,3,4,5. All of them. I cant do anything.i tried switching on and off. Help.
Hi Felix, Thank you for taking the time to leave this review. We're sorry to hear that you're facing issues with your Philips Lumea Prestige IPL. For assistance with this, please contact us at 0800 658 224 (NZ) from Monday-Friday, 09:00 am–09:00 pm, or 1300 363 391 (AU) from Monday–Friday, 07:00 am–07:00 pm EST.
Kind regards, The Philips Australia Team
Does it get rid of facial hair? Used correctly
As long as the hair is dark then yes, it’s very effective at removing facial hair.
Hi there, Thank you for taking the time to leave this review. To answer your query, yes, the Philips Lumea Prestige IPL can be used to get rid of facial hair. Its four intelligent attachments fit and adapt to treat each specific body part.
If you need further assistance, please feel free to contact us through 0800 658 224 (NZ) from Monday–Friday: 09:00 am–09:00 pm and 1300 363 391 (AU) Monday–Friday: 07:00 am–07:00 pm EST.
Kind regards, The Philips Australia Team
Are you able to use this machine if you have moles or cherry adenomas? Thank you!
I have moles and cherry adenomas and I make sure to avoid them when using my IPL. Anything black on your skin will absorb the IPL light so unfortunately if you flash on top of any moles or tattoos it will burn them quite bad. If you must really IPL the area then I’d recommend you buy little white stickers to cover them.
Oh that's a good idea! I thought that might be the case (that they'd get burnt) but wasn't sure! Thank you for getting back to me!!!
Hi Wendy, Thanks for your question regarding using the Lumea! Just to confirm, Philips suggests to avoid using the product on moles, freckles, large veins, darker pigmented areas, scars, skin anomalies without consulting your doctor. This can result in a burn and a change in skin color, which makes it potentially harder to identify skin-related diseases.
If you need further assistance, please feel free to contact us through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.
Kind regards, The Philips Australia Team
Hi,
I haven't used my device in a while. It is not turning on fully, it does shoes the lights flickering on 1234 icons, but I'm unable to choose one scale. Also, before when it used to turn on, I could hear heavy turning on noise- I no longer hear that either.
Please help!
Hi Zainab, we're sorry to hear that your device is behaving this way. It appears as if this is a case of deep discharge, since you haven't used your Lumea in such a long time. In order to investigate the issue more precisely, we kindly advise that you contact our product specialists directly through the numbers below: 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Hopefully they will be able to provide more assistance.
Kind regards, The Philips Australia Team
Hi, I can't find the adaptor of my Lumea anymore. I'm wondering where can I buy a new adaptor from.
Hey jue c. I would email Philips - I think their customer service is pretty good.
Hi Jue, we're sorry to hear that you lost your adaptor. We'd like to see if we can assist you with your search. Please contact our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi, I bought my IPL BRI958\60 I charged it full and after one use the battery died I didn’t even use more than 30 flashes what could be the reason the battery is damaged or it has some kinda issue please tell me the reason
Hi Anila, thanks for your question. We're sorry to hear that the battery of your Lumea device didn't last very long. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi. I haven’t used the device for around three months. Now when I switch it on, all the intensity buttons keep on flashing and I am unable to select one intensity level. What do I do?
Hi Phillips Australia Team, Is there anywhere I could possibly buy the bikini head attachment for the Phillips lumea advanced?
Hi there, Amanda. Thanks for reaching out to us. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team
$799 ... are you serious? I'd expect it not only to gently remove my unwanted hair for that price, but to solve world hunger and create world peace. For goodness sake, if you expect people to pay such ridiculously high prices, you better make pretty darn sure that it works perfectly, effectively and without fail!!! I can't believe how people take advantage of women trying to present themselves in the best way they can. It's frankly shameful. Hopefully karma will sort this out!
Hi there, We're sorry to hear that you don't feel happy about the suggested price for our IPL Lumea. Should you need further information, we'd like to refer you to our product team. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team
Hai! I have the lumea prestige BRI954/00 And ive been doing my treatment late becuase i never have time :( can i just start again and do them on time? And ive been storing my lumea in my bathroom, i didnt know i couldent store it in a humid place, if i just remove it from there will it be ok?
Hi Maria. Thank you for reaching out to us. We recommend using Philips Lumea once every two weeks for the first four treatments to achieve significant hair reduction results. To maintain these results, repeat the treatments every 4 weeks for 8 times. The results may vary based on your individual hair regrowth and also across different body areas. Regarding the storage of your device, we recommend that you store your Philips Lumea in a dry and clean environment, preferably not in a humid place like the bathroom.
We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi, I suffer from PCOS and get very thick dark hair on my face. When I shave I tend to have beard/moustache shadows. I’m wondering if this device calms them down or does it get rid of that 4 o’clock shadow.
Hi, I accidentally left my Lumea charging for a few months. I’m concerned this will cause issues with the battery. It turns on ok but I haven’t used it again yet. I should probably ask this question once I’ve tried to use it but I just wanted to know whether to expect issues with the battery now.
Thanks for your comment, Rachael. We can understand your concern here. Indeed, we can only answer this question after you used it again. That being said, it shouldn't do much harm to your battery.
Kind regards, The Philips Australia Team
Hi! I bought my machine in February 2021, I used the machine twice and there were marks on the machine's glass window. And I don't know if I should continue using it, if the machine has any problems?
Hello, Thank you for submitting a review. We always recommend cleaning properly after use. This meaning: (1) unplugging and letting the device cool down, (2) removing the attachment of your IPL, (3) with a damp cloth cleaning through both the attachment and the light exit screen, and (4) storing device and attachment in a dust free place after the parts are dry.
If there are other particular worries as to the nature of these marks, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Can the Lumea prestige 1956 be used with a US power adapter?
Hi , i have used Lumea once and get good results but during the second section I did mistake that I was using the bikini head on my leg , and I’m worrying now if that will be dangerous on my skin or will affect on my leg hairs treatment badly ? And should i do the section with the body head again or not ? Pls answer me !!!
Hi there I m really interested in buying Philips lumena prestige but I want to know can I use it on vaginal hair...is it safe to use n is it effective???pls also if there is any other option which u can guide me or this is the best one?
Hi, I’m using IPL machine since last November and today while i was Using it on my legs and I noticed that there were a crack on the inner side of the glass. The machine is working perfectly but I was worried if it is safe to use it like this. Is that possible to replace it or repair it as I still have Warranty?
Hello, same happaned to me during using it third time. I really like this machine and want to use it. What did you do? Did they fix it?
Hi Mariam, Thanks for bringing this into our attention. What a pity that your Lumea has also a crack on the glass. We can imagine how inconvenient this must be for you. We'd be more than happy to assist, however we'd need some personal details from you that we prefer to handle privately. Kindly reach out to our colleagues for further assistance. You can contact them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi! I just got my Philips Lumea prestige 1.5 weeks ago! I was doing a treatment last night and notice that in my body attachment, there seem to be discolouration and dot marks showing up that i cant wipe away with a soft cloth... why is this happening and is this normal?? They’re quite visible to the naked eye, is this a faulty product?
Hi there, thanks for sharing. That doesn't sound right. We'd gladly have a look at that. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on 1300 363 391 (AU) or 0800 658 224 (NZ). Kind regards, The Philips Australia Team
