Philips PowerTouch Pro Questions & Answers

Hello Tarjanyi! Thank you for reaching out to us. If your Philips PT 920 shaver is showing a flashing orange light and not working or charging, it might be a sign of a battery or charging issue. Let's try to fix it with a few simple steps: First, double-check that the charger is plugged into a working outlet and securely connected to your shaver. You might want to try a different outlet or charger to make sure the current one isn't faulty. It's also helpful to clean the charging contacts on both the shaver and charger—using a dry cloth or soft brush works wonders—just in case dirt or residue is getting in the way. Some shavers can be reset by holding the power button for several seconds.

If the battery seems dead or unable to hold a charge anymore, we'd like to look into this immediately and support you find the best possible solution. Please, feel free to call us at 1300 363 391 (AU) from Monday to Friday, 9:00 am - 5:00 pm AEST, or at 0800 658 224 (NZ) between 9:00 am and 5:00 pm from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help. We hope to speak to you soon! Best regards, Philips Australia Team

I changed the battery, but same problem. how need reseting?

Thank you for reaching out again Tarjanyi. Press and hold the on/off button for 5 seconds to reset the replacement reminder on the shaver. The orange light goes out. To retain the top performance of your shaver, make sure you clean it regularly and replace its shaving heads at the recommended time. If this continues, we'd like to look into this immediately and support you find the best possible solution. Please, feel free to call us at 1300 363 391 (AU) from Monday to Friday, 9:00 am - 5:00 pm AEST, or at 0800 658 224 (NZ) between 9:00 am and 5:00 pm from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help. We hope to speak to you soon! Best regards, Philips Australia Team

It is not the shaving head replacement indicator that is flashing, but the operation indicator LED.

Thank you for sharing Tarjanyi. call us at 1300 363 391 (AU) from Monday to Friday, 9:00 am - 5:00 pm AEST, or at 0800 658 224 (NZ) between 9:00 am and 5:00 pm from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help. We hope to speak to you soon! Best regards, Philips Australia Team

Are you can not without calling?

What is the driver unit?

I bought an aftermarket razor head. Could that be the problem? Is the razor disabled?

Hello Tarjanyi. Our call center can help as they have the tools to guide you. Call us at 1300 363 391 (AU) from Monday to Friday, 9:00 am - 5:00 pm AEST, or at 0800 658 224 (NZ) between 9:00 am and 5:00 pm from Monday to Friday NZ local time. Your questions and concerns are important to us, and we're here to help. We hope to speak to you soon! Best regards, Philips Australia Team

The calling is too expensive. e-mail have?

Hi there, David. We're sorry to hear the battery of your shaver is no longer charging. We'd like to help you out more thoroughly with this. Could you, reach out to us at the following number? 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.

Kind regards, The Philips Australia team

Hello Barbara, That's a good question! We've got quite a range of triple-bladed face shavers. Check out our current models over here: external link . We hope this helps! If you have any questions on a particular model, don't hesitate to let us know. :)

Kind regards,

The Philips Australia Team

Hi Mike, Thanks for your question. This signal reminds you to replace the shaving heads of your shaver, as new shaving heads guarantee continued optimal shaving performance. The replacement reminder is repeated at 7 to 10 successive shaves, depending on the model. In some models, you can reset the razor by pressing and holding the On/Off button for approximately 10 seconds. Hope this helps! Please let us know if you've got any further questions. You can always reach out to us on Facebook or Twitter (@PhilipsCare) as well.

Kind regards,

The Philips Australia Team

Thank you, I suspected as much............Best Regards...........Mike

Hi Mark, First of all, we're very happy to read that you've been so enthusiastic about your razor but what a pity that the battery doesn't hold a charge anymore. Did you already give it a 24-hour charge to see if this helps? Like you already mentioned, it is not possible to replace the built-in rechargeable battery. If the 24-hour charge doesn't help you out, and if you're based in Australia, we kindly ask you to call 1300 363 391 to get in touch with our team of specialists. They might be able to assist you further with this.

Kind regards,

The Philips Australia Team

Hello len,

That doesn't seem right. Do you see any lights lighting up when you tried to charge it? And could you try to press the on/off button for 5 seconds? We hope to hear from you.

Kind regards,

The Philips Australia team

Hello David. Thanks for reaching. We are glad that you like your Philips shaver. We hope that we can help with the issue you are mentioning though. Do you mean that the blades are not rotating when you turn on the device? Have you tried reassembling the parts and cutters again? Please check below video:

external link 

If that doesn't help, we would recommend to contact our care center at 1300 363 391. Maybe they can help you out further.

Kind regards,

The Philips Australia Team

Hi David I'm no technician but I support with the suggestion of The Philips Australia Team. Years ago I had developed the habit of opening the head compartment and rinsing the heads with water to clean them and the head compartment out. One time when I was shaking out the excess water the whole head container popped off. That's when I discovered the little mechanism that held the head compartment in place and enabled you to take the head compartment off to facilitate replacing blades etc. It is directly under the spring mechanism you can see when you flip the head compartment open. All you have to do is gently prise the whole head up to get the head off. There is a little silvery metal button which slips into a small hole in a small silvery metal plate. I now take a little more care in shaking off the water when I rinse the head out and have since had no problems with the whole head popping off.

Short possible answer is that somehow the head of your shaver may have become a bit loose and may not be completely engaged with the 'driver' posts that turn the blades when you turn on the shaver. Just a suggestion as, once again, I'm no technician and I'd hate to lead you astray.

All the best with it.

Milt

This shaver comes with a trimmer so longer hair can be trimmed off before using shaver head for final finish

Hey Bel, thank you for your query. The PT920/19 comes with an integrated pop up trimmer. You can push the trimmer slide downwards to open the trimmer. We advise your partner to trim first, before using the shaver itself. By pre-trimming longer stubble, you reduce the hair length so that you need fewer passes with the shaver. This leads to a shorter contact of the shaver with your skin, which reduces skin sensitivity and increases skin comfort.

You mentions your partner is some days in the week away due to work. The PT920 comes with a travel pouch as well, so that should be convenient for your partner.

For any more information regarding this shaver, please check the following link: external link .

Kind regards,

The Philips Australia Team

My purchase came with machine to wash the shaver head, however this means a continuing expense of buying the fluid recommended. It may also help to wash the head first in running water to remove the bulk of hair before using the machine to prevent the machine quickly filling up with hair which then requires cleaning out and replacing cleaning fluid.

Hi there, Fredanglo. Thank you for your query. The Philips Shaver PowerTouch Pro PT920 does not come with a machine to wash the shaver heads. However, the shaver heads are easily washable. To keep the shaver clean, we also advice you to use the included cleaning brush. Please check the following link for more information and instructions about the usage of the shaver: external link . We hope this is useful for you!

Hi there, thank you for your message. What an unfortunate experience. Could you please give us your contact details and refer to this question via an email to philips.product.review@philips.com? Thanks!