Philips SensoTouch 3D Questions & Answers

it has a charging cradle it fits on to

Hi Amos, Thank you for contacting us. You can charge your Philips SensoTouch 3D Shaver in different ways. Always use the original charger that came with your shaver, as not all chargers are compatible with all shavers. You can charge your Philips Shaver with a Standard Plug-in charger. You can Charge your Philips shaver with the charging stand. You can Charge with the wireless QI pad. You can also charge your Philips SensoTouch 3D shaver with the Philips SmartClean pod System. We hope the above information helps.

Feel free to reach out to our colleagues if you need further help with your Philips SensoTouch 3D shaver. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!

Kind regards, The Philips Australia Team

Hi there, thanks for asking. We advise you to contact our product experts on the below number for further assistance:

Call us 1300 363 391

Monday - Friday: 9:00am - 5:00pm AEST

Hope to hear from you.

Kind regards, The Philips Australia Team

Hi David, thank you for your question. We would be happy to help you find a recharging station for your shaver. Please feel free to get in touch with us directly so that we can look into this matter further. You can reach our product team on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. Our colleagues will be happy to help.

Kind Regards The Philips Australia Team

Hello Alan, thank you for bringing this to our attention. We would like to look into it further for you. At your earliest convenience, please feel free to reach out to us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Then we will be able to help you further with this. Hope to speak to you soon.

Kind Regards The Philips Australia Team

I have been using Phillips products for years but the attitude toward the blades is having me leave and try Braun or Remington. I really like Phillips and I would rather stay a Phillips customer but for me I am going to move on they make it very difficult to do anything other than pay for the expensive plastic.

Hi there, Arthuro, thank you for your question. We are sorry to hear that you are experiencing some trouble with making your replacement blades stay in place. We encourage you to reach out to us directly on 1300 363 391. Then one of our colleagues will be able to help you further. We hope to speak to you soon.

Kind regards, The Philips Australia Team

Thanks for your question, Grant. We recommend to contact 1300 363 391 (AU) from Mondays to Saturdays (7:00 am - 7:00 pm EST) and 0800 658 224 (NZ) from Mondays to Saturdays (9:00 am - 9:00 pm). Also, attached is a user manual as a reference (https://www.download.p4c.philips.com/files/r/rq1260_17/rq1260_17_dfu_eng.pdf)

Kind regards, The Philips Australia Team.

Hi there John, Thank you for reaching out to us. We've looked into this for you, and it seems that the SH98 replacement heads are, sadly, not compatible with your model. The replacement heads you could use are the RQ12/60 or the RQ12/70.

Hope this helps! Should you have further questions, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They're always happy to help!

Kind regards, The Philips Australia Team

So you are telling me this comment written on a site reviewing the s9000 prestige is incorrect "If you have a Series 9000 already, you can just fit the head section easily, it’s fully compatible with all Series 9000 Philips (just don’t expect them to tell you that"

Ah alright, John, that explains where you're coming from. Older models might indeed use the same SmartClick system as the S9000 Prestige, but the results might not be optimal, as the actual shaving blades have changed along the way. So, technically, you could fit an older 9000 series' shaving head on the new 9000 prestige (and vice versa), but we can't guarantee the same results. We want the smoothest results for everyone, of course, so our advice is to stick with the head that came with the original model. Hope that makes sense. :)

Kind regards, The Philips Australia Team.

Hi George. Thank you for your question. Are we correct to assume this symbol is lighting up on the Jet Clean System you put your shaver in? This means that the cleaning fluid has dropped below the minimum level, and so the ‘cleaning chamber empty’ symbol starts to flash and the holder returns to its starting position. Refilling the station with cleaning fluid will do the trick. For more information, please have a look here: external link . If this isn't the symbol you were referring to, please reach out to our support team so that we can investigate this further. You can find us on Facebook, Twitter (@PhilipsCare) or you can call 0800 658 224 (NZ) or 1300 363 391 (AU). Kind regards, The Philips Australia Team.

Great I have completed this and working thankyou :)

Hi there, thanks for your question! We've looked into it, but since we're not entirely sure about the answer, we'd like you to get in touch with the product specialists via 1300 363 391 (AU) or 0800 658 224 (NZ). :-) We hope you'll be in touch with them soon.

Kind regards,

The Philips Australia Team

Beware! Philips designed most of products no chance to change battery!!! if you check the product there is no lock back to let you remove a battery cover! It works! after 3 or 4 years, no warranty, no spare battery available, no chance for battery change out and you need your shaver everyday. what is the next step? You need your shaver means will force to buy a new machine! I spent $450 only for 4 years!

sorry I have no idea. Just if you can still claim for warranty, do it right now and ask philips to change your machine! philips customer relationship is too poor and just looking for an excuse to reject your claim.

The light showing arrow around the razor head indicates your shaver has timed out for head replacing. This is a built in reminder to tell you its been a year, buy a new head. Generally it is one year, you can reset the shaver with or without buying a new head- reset by holding the power button down for 10 seconds until the warning light goes off- your next reminder will be in about one more year. To save money on a new head, buy a small tube of polishing paste from any auto store cheap, use a flat surface like glass or similar, remove the blades, gently rub in the paste for few mins each, rinse, replace.

Mate, there is something wrong in philips design. I paid $450 and now they do not care about my purchase! if your shaver still in under warranty , call them asap to return or swap it otherwise you are in trouble! philips has no office in Australia and when you call them they are in Singapor! be careful!!!!

Hello, Ruggy! Thanks for sharing this here. We think it is best if you call our team, since the product seems to be faulty. Please call 1300 363 391, if you are located in Australia. If you live in New Zealand, you should call 1800 658 224. This team can assist you further. Thanks for bringing this to our attention, though.

Kind regards,

The Philips Australia Team

Thanks for reaching out to us about this, Debbie. We're sorry to hear it seems the shaver doesn't work even though it hasn't been used at all. In this case we'd certainly recommend getting in touch with our product team directly, through 1300 363 391, to talk over the options there currently are.

Unfortunately we don't take time the device that hasn't been used into account for determining the warranty, as it'd be impossible to check. However we do feel it might still be worthwhile to contact our team. They might have some ideas to solve this regardless.

Kind regards,

The Philips Australia Team

Hi Ovidiu, Thank you for reaching out to us here. What a pity you never got to enjoy your shaver. In order for our colleagues to look into this, we advise you to contact your local support, as they will be able to sort this out with you. They are available on Facebook and Twitter (@PhilipsCare), or via one of the options mentioned on the following page: external link .

Kind Regards,

The Philips Australia Team

Hey Douggie, thanks for your interest and question!

To simply put it; yes you can! If you'd like to see how it's done, take a look over here: external link .

Hope this helps!

Kind regards,

The Philips Australia Team

Hi there, Thanks for reaching out to us with your question. We regret hearing that you're having this issue with your shaver and we understand it's far from ideal. We advise you to contact our product experts on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They're more than willing to assist you further. Please know that you can always reach out to us on Facebook or Twitter (@PhilipsCare) as well.

Kind regards,

The Philips Australia Team

Hi Dr Kilic, sure, we're here to help! :-) Could you tell us whether you use the adapter or the Jet Clean System to charge the shaver? Looking forward to your reply.

Kind regards,

The Philips Australia Team

Dear Philips Team,

Many thanks indeed for your reply. I have used both the Jet Clean System and also the adapter to charge, however with no luck.

Looking forward to your reply.

Regards,

Dr Kilic