Phoenix Tapware

Black kitchen tap included in apartment but finish deteriorated quickly. Was replaced within 1 year on warranty but same thing has happened again and no longer covered. Will need replacing. Photos of 2nd tap after less than a year. We only use natural cleaning products and have not had issues with other black taps and fixtures around the house. Also comes loose often and easily. Don’t buy these products.

Built a new house with all Phoenix Tapware, very fancy looking, but every tapware is faulty. One broke, another 5 are just faulty (shower head, sink mixer, basin mixer). We have to either deal with it or buy new other brand. I think they all are faulty products, I don't recommend it to anyone. Feels like they sell guaranteed faulty products.

Had an issue with the length of a spout over the basin. Not interested in helping, referred me to their terms and conditions. Wish i had checked reviews beforehand - would have never bought if i had seen them first.

The water was splashed everywhere as soon as you open the tap. Very fashion design but the flat shape didn't let the water run smoothly. I could have a shower just to wash a cup.

Thank you management for taking the time to contact me and resolve my issue and show that they actually care and most important rectify the problem once again thank you

Phoenix vivid slimline
Black paint on shower slider just fell off on the two in our house and they have no interest. Just not the right paint and no preparation. For an expensive product!!
You wouldn’t get me going near any of their products again

I purchased the vivid slimline range of brushed gold tapware this year and the tapware colour is so different, to the point it looks like different brands. These products were all bought together.
The extended basin is as expected, lovely but the shower rail and rose and towel rails are completely yellow. The mismatch in our small bathroom is significant.
I have not yet been given a solution to rectify this issue, despite offering email suggestions to the after sales team- one of which is to exchange the products for display stock from their retailers....
Phoenix is a premium brand but these products and the service this far are not.
Would you be happy with this?

Two of the basin mixers securing washers have rusted away resulting in the taps falling over into basin.
Can anyone suggest if replacement securing nuts can be purchased if so where?

Five years ago we renovated our bathroom and used Phoenix shelves for shower accessories and one on the wall for perfume bottles.
This has been the 5th time within the warranty we have had 6 replacement s due to the shelves bubbling and peeling right off
I’m surprised the company has not investigated why the products are not properly anodized which is obviously the problem.
My worry now is that it will happen again much to our inconvenience what happens when the product becomes discontinued, spoiling the style of the bathroom and certainly do not.want to start drilling holes in the tiled walls.
I strongly suggest to Phoenix to investigate this problem it is clearly a common occurrence in the reviews.

The stuff isn't cheap and I like to support Australian products, but I wont go back. We did a full house reno with 3 bathrooms, kitchen, laundry totaling around 25 different products from the Phoenix Range. The stuff within 6 months just bubbles or peels off (We are using the black range). Not happy when I spent $6,594.35 on what I thought was a quality product in our forever home.

Purchased a Phoenix mixer which was faulty (Hairline crack in the brassware).

Only found the fault once I had, had the tapware installed by the plumber. My plumber removed it (also, had to remove the pipes as they were compression fittings) so I could return it to the supplier 40 minutes away and get a replacement (would not let me get one from a closer supplier because it was too hard with invoicing) and the other alternative was waiting for it to be mailed and then wait for an appointment except I am in the middle of a complete bathroom reno...

I moved into a new build house that had a Phoenix tap in the kitchen. The tap head kept jumping when I used it. I showed the plumbing supply shop a video of the tap and they said that it was a problem. I sent the video to Phoenix and they told me that it was not a problem. After requesting it to be reviewed, they later told me that it was faulty and arranged for the tap to be replaced.

I later decided to purchase a different tap (one with a filter included for filtered drinking water). The wrong bracket was installed. After contacting Phoenix ...

Wanted to jump on here to commend the After Sales team for helping me replace 2x wall mixers in my shower and bath that were left broken by previous owners. They were quick to respond to my email with the exact product I needed based on the photos provided, the warranty claim form was easy to fill out and they have since posted out my 2x replacement wall mixers in timely fashion. Great customer service experience :)

We chose phoenix products for bathroom renovation as recommended to be quality products. FOUR faulty items. Pressure value at our expense also. No apologies.
Make a better choose. Only disappointment here.

Phoenix tapware has a few 'collections' ranging from affordable to high-end. Our building company has used this brand of tapware on numerous homes (Including the Nostalgia range on our personal home) and we can comfortably say that this tapware is extremely good quality compared to other brand which have the same price or higher. You can feel the quality just by picking up the tap and seeing how much heavier it is. Secondly, other brands after time lose their shine and start to build up calcification despite regular cleaning. Phoenix tapware does not have this problem which really impressed us. We highly recommend this product.