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- Verified customer
Fantastic customer service & warranty
Phoenix customer service and warranty is superb - they're quick to respond, easy to speak with and prompt with a resolution. Beyond thankful that when I've had issues, it's been with a company who care about after sales support.
Phoenix Tapware - Nara
The Nara Vessel and Basin taps look fantastic, but be aware the underside of the spout is NOT a negative angle, allowing water to run back down the tap and leak all over your bench. This then leads to a flood in your bathroom !! I know this from personal experience :-( You'd think the designer would have thought of this !
I purchased a Phoenix sink mixer for my family and the tap sprays water everywhere in all different directions. All over the window, clothes after every use have to clean up. I contacted customer service only to be told because the mixer is a rectangular aerator and after I sent through videos etc as requested they advised that that was how the tap works and is working fine. Very disappointing, for such an expensive tap and a brand that normally has a good reputation. I would recommend purchasing another mixer
I am a retailer who has to deal with the customer service daily or lack of customer service I should say.
Phoenix used to be a reputable brand with quality products and reasonable customer service.
I do not recommend the brand and only sell it as requested by the customer.
Stay away from this unlicensed jokers
This company using unlicensed plumbers for all service calls to keep the cost low for warranty calls. Please stay away at all cost.
Please find the pictures of the job completed by the plumbers sent by this company. Completely disgraceful. I have made a complaint to Victoria plumbers commission and working with them as these jokers not willing to accept the fault and ratify it. Again stay away at all cost as these jokers will destroy your homes....
This was the response I got when asked the details of the plumber:
“We have seeked further consult into this matter, and found we are not obligated to provide the plumbers direct information.
Images of horrible job these guys done:
Phoenix will rob you and laugh
Ordered a heap of tapware from phoenix needed to change 1 tap for another of their products they stole 160 dollars for making 1 change to the order.
You hurt the people who buy your products phoenix.
Never buy another phoenix product, thats my policy.
I have just spent over $3200 of tap ware for a complete fit out of our new home. Since waiting since January for some towel rails I have now been sent two lots completely scratched now delaying the fitting of towel rails again ! Living in a rural area I’ll now have to pay another time for them to be installed! Not even a sorry when speaking with customer service. If sending out warranty items wouldn’t you check them before sending them out
Worst returns policy ever!!
Have Phoenix tapware throughout my house great product however the warranty saga I've had to go through has left me three months without a flick mixer. Internal problem with the tap as from brand new and was dripping, why on earth do I need a plumbers invoice when it's fault is internal and not from the install!! Because of this I will no longer be buying this product..
Love our tap so much we bought another one for the laundry
Not sure if it's accurate, but it felt like Phoenix were the first company to do matte black tapware 'right'. We love our Gooseneck tap so much that we bought another one for our laundry when we renovated. Seems the quality has improved over time as well as the new tap is much more solid and robust than our previous kitchen tap.
Whilst I am disappointed I am needing to replace my sink and bathroom taps just 3 years after building, I cannot fault the service I received from Phoenix. New taps were in the post within a day of my phone call. Had I gone through the builder I'd still be getting excuses.
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