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They don't care about you.
We had a very large move to 2 different addresses. The guys worked hard and got everything moved, but they broke the glass top of a desk.
"Don't worry, we'll fix it" they said. That was 4 months ago.
I have called so many times and every time I am told "I will speak to the manager and get back to you." And they never do. Or, "we are just waiting on the glass supplier to tell us it is ready to pick up" - that was 2 months ago.
Accidents happen, but these people don't care about you once you've paid. What really upsets me is the constant lies.
Good experience from start to finish
I had a really great experience with this company. Before the move I requested a quote and was called back within a few hours to discuss what was needed. I was able to provide a full inventory of what I needed to be moved and the quote was accurate to what I paid in the end. I was contacted the day before to confirm again, and was able to ask a few last minute questions. On the day of the move I was called 30 minutes before they arrived so I could be ready when they got there. The 2 guys who came out were fantastic! They showed a lot a care wit...h my items. There was even room still left in the truck and a few boxes I was going to move myself where able to be fitted in! They checked my new address before we left so I was able to correct the house number before there were any problems. Overall a really easy and smooth experience.
BEST GUYS FOR MOVING!!!
Pick and Pack are awesome, I used them for a small one bedroom move and they were really fast and careful with my stuff. My sister is moving next and is definitely using their services. Thank You!!
Read this review before booking this company - Save yourself the headache, and go with another company!!!
They aggressively threatened to take me to court because of my honest review below and tried to pay me to take down/change my review. If I could update my rating to a ZERO I would.
DO NOT RECOMMEND - WORST experience moving house I have ever had!
We had informed the company that we were moving a two bedroom apartment. The movers had brought a small truck that was only big enough to fit a 1 bedroom apartment so they left HALF our furniture in our house. They did not speak a word of English, so we could not communicate with them ...
EXCELLENT MOVING + PACKING SERVICE
Their team helped me pack and move my two bedroom apartment in Ashfield. They packed everything with care and labelled each box which was my main concern. After they finished packing all items were moved to my new apartment in Pyrmont in a short amount of time. The guys were awesome!!! Will recommend you to all my friends!
Fantastic Team and Movers!!!
I Moved from Warwick Farm to Edmondson Park with the help of Pick and Pack. From the beginning until the end the guys were very professional and helpful. They took great care of our items and we were left with no damages which was our main concern. We were really happy with them and even recommended them to our friend that is moving soon.
5 Star Service as always !!
This is my third time using Pick & Pack Removals and their service is the best as always. This time they helped me with a large move which they handled very professionally and with care. They guys always know how to fulfil all of my requests. They helped me move my fully furnished 3 bedroom house within 5.5Hours including the call out fee. If you are looking for a Removalists these guys are 100% the best. I cant thank them enough.
The guys on my job were absolutely amazing. They got the job done in a fast manner and were very polite. They are reasonably priced and have No Hidden Costs at all. I was very happy and impressed with the service. If you want a stress-free move Pick & pack Removals is the company to go with!!!
Professional and efficient!!
Moved my 1 bedroom studio with 2 stops. The guys were amazing, the communication with both the office and the team was great. You guys made my move 100times easier at a cheap rate. I will use Pick & Pack in the future again, highly recommend!!!
Best Experience Ever!!!
After another Removalists cancelled on me one day before my move Pick & Pack was able to book me in last minute. The guys that came on the day were efficient, friendly and careful with our items. We were a bit worried due to the COVID situation but Pick & Pack followed their COVID Safety Plan which made us really happy. We will definitely use them again!!
I didnt have a good experience with these movers but they were able to compensate me due to the experience i had which was much appreciated.
I would use them again.
The removalists came on time, were well organised and friendly. I had a furniture, etc in a house for a 2 bedroom unit. They also assembled furniture for me. The whole process went smoothly. With a competitive price, I would use them again!
Not the most honest people.
The 1st time I hired them, they did an efficient job (different pair) although they were shady about the actual time it took them. I hired them a 2nd time because I was promised a promo (as a return customer)to waive the call out fee but was they still charged me anyway. I felt that was deceitful. The job was to move only my big items from a 2 bedroom townhouse to a villa not far away from the point of origin. It was a disappointing move because the movers knocked on my door at 8:10am but apparently called their office to say they were at my pl...ace at 7:50 am. Then within a span of 30mins one asked to go to the toilet and used a good 20mins in the toilet. Then the other mover also went to the toilet and spent an equally long time. When we arrived at the villa, the other mover went to the toilet again and this time took his time even more. They also left the laundry/toilet in a mess. Then, one of them who was mostly using his phone, carried my stackable chairs one at a time. Overall, they took their time every step of the way, stopping frequently many talking to each other about unrelated stuff. What could have been a maximum 2 hr move became a 3 1/2 hr move. I would understand if they took time because they were careful with my things but my furnitures end up with chips on the corners and my fabric lounge has so much dried grass on it. To top that, when I rang their office to give a feedback, the supposed supervisor rudely said “What are you complaining about? They are entitled to a toilet break.” I felt the removalists took advantage of the fact that I was a woman and alone at that time.
Big David and Sam
They are very efficient, on time quick and very entertaining at the same time. I recommend big Dave and Sam for your removalist. Very professional, it was a big move and was done very efficiently
Moved from apartment with 1 bedroom to another apartment with 2 bedroom. They came on time and had everything done smoothly. They take care of the furnitures and did excellent job in moving from door to door
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