Once bit twice shy.
Plumbers came on weekend and repaired the hot water service quickly. In the rain. They were very nice and the hot water is hot. I was grateful.
It was very, very expensive.
Please be very careful when calling this or any company on a weekend. Be sure to have a full quote of call out fees, hourly rates, including for a second plumber if required, before agreeing to them coming to your property. Check the cost of replacement unit before agreeing or signing anything. Understand that there may be removal costs, replacement slabs etc. Get a second...
Burst pipe fast and efficient
Thanks for attending our property in Hampton last night for a burst water pipe the plumber called and was at our property within 1 hour. Repaired the job quickly and cleaned up was expensive but we had our pipe fixed fast .
The other plumbers were slightly cheaper but could not come till next day .
I would recommend this company
Dodgy Dodgy company
I had a call-out for a dishwasher to be installed. Guy comes out, asks to swipe my card to start (which I should not have done) and then goes away to get a quote. (strange). A simply changeover a dishwasher he claims was going to cost over $500. When I said that was ridiculous he called his boss who proceeded to blame JB HiFi where I bought it from (totally dodgy) and started doing the old "what would you think the job is worth rubbish to which I replied "a callout fee and maybe an hours labour to put it in". He said they had to install their sfaety value on it. The model comes with a safety value THAT is why I bought it. Do not use these guys. They are a complete rip-off.
Fantastic !! Will definitely use them again.
Talk about same day service !! They came very quickly, no fuss, gave us a price, fixed our problem shower, all within such a short time.
Very polite and caring plumber, great people on the phone, cannot fault anything.
Thanks Guys, I don't have to struggle trying to get in and out the bath any more, I have my shower back.
My mother elderly woman had a roof link causing major damage. Slow response would say there coming then cancel. Charged her $1200 dollars with no itemized bill of work done. I issue still outstanding told will be looked at this morning one guy arrived said to dangerous to look at roof by himself left lot of other issues with this company stay clear rogues and bad practice.
These guys were really amazing! We live in Bayswater and had major issues with our plumbing including leaking taps and corroded pipes. The plumbers identified and fixed the issues in a few days. They were also very considerate in their work given our family with a baby. We recommend their services
Prompt after sales service
I had a job done to drain a pond. The following day I noticed that there was still water in the area that they drained.
I called the company immediately and to their credit they came out immediately and drained the remaining water.
So full marks for their after sales service and response.
- Verified customer
Tried to rip off my pensioner mum 74 years old, told everything needed replacing immediately and there was a gas leak, demanded 5 thousand on the spot and mum was about to pay, I convinced her we should get second opinion, which showed no leaks or problems they mentioned, these tradesman are a disgrace and should not be allowed to work in the industry...
Great job and good advice. Pricing reasonable
My old gas water system needed to be replaced. It was an internal gas system . Shaun quoted me on a replacement also advised me to have it installed Externally. So he quoted me on both obviously the external system requires more work The quote was very detailed with all the work requirement. I opted for the external gas water. Shaun was extremely professional and pleasant to work with. I am also a single Mum and closer in age to the lady on aca. Shaun never pressured me to do the job he left it up to me. After watching Aca. I thought I shou...ld put my review as I always believe there are 2 side to a story. Also i was expecting to see Shaun defend himself but it was not the case. The trader who came on the show to give his opinion to me felt as if he was paid to do so. Recently I had a major issue with spotlight I went to consumer affairs. Vcat. I believe they wanted publicity. I don’t believe them at all. ACA should be ashamed of themselves. I was not paid or held to ransom to write this review.
Me bad... Should have read the reviews before engaging these rogues...
Called to get a quote to disconnect and cap my gas oven, told there was a $110 call out fee and the woman i spoke to said she would ask a plumber roughly how much it would be, i was told that as it was a quick job it shouldn't be more than $40 to $50.
I booked the job for the next morning.
When the plumber arrive he wanted the service fee paid up front.. Which i thought was a bit strange but paid it anyway.. 1st mistake.
He took a couple of photos on his phone then went ...
Rude & abusive plumber
We had a plumber out today to look at our Solar panel hot water unit. Did not even want to inspect the panel on the roof as he was very sure the panel was damaged. He gave a few vague options. He wanted to get paid $100 for a call out fee which I refused to pay. He became very nasty & abusive to me & my wife at front of the entrance of our house. He was threatening me as he was not paid. Never dealt with a company like this.
- Verified customer
Very disappointed- dishonest service
I had a leaking pipe in the kitchen. Pipesafe charged $132 before even looking at the problem, call out fee. The plumber came, reviewed the pipes and diagnosed the leaking trap pipe, quoting the job as $300 and mentioning at the same time that he wasn’t sure that it was a problem and may be there is underlying problem that we may find out later. I checked online the cost of the trap pipe and it’s about $8-$11 at most. So I asked him how is it so expensive to install, plumber suggested to drop gst if I pay him cash. I told him that we will do it...overselves. He made me sign two forms, put the pipe back and left. I didn’t use the kitchen sink until evening mealtime and to our horror we found out that back metal pipes were now leaking at full blast. So, it seems that Mr Plumber have damaged the pipes when I left kitchen to call my husband. Horrible service-ripp offs, liars and cheats. Extremely unprofessional. Please stay away from them. I will have an honest plumber coming tomorrow and see how much it will cost as well find out what damage Mr plumber has done to the metal pipes and will be contacting consumer affairs then.
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