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Platinum Freight Management

Platinum Freight Management

4.0 from 23 reviews

Reviews

4.0

23 reviews
5
(17)
4
(0)
3
(0)
2
(0)
1
(6)
  • Sender or ReceiverSender (0%) · Receiver (100%)
  • Delivery Time
  • Delivery Arrived in Good ConditionYes (100%) · No (0%)
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ross

rossMid North Coast, NSW

if i could give zero i would they should be up on fraud charges keep well away from these guys

published

Total liars just keep the fees coming invoice after invoice. Said everything was done time after time then new unforseen costs kept appearing till i threatened legal action then they backed off. biggest liars ive ever encountered...

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Peter J

Peter JGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent service for a first-time customs experience.

published

Instant service, much appreciated by a first time recipient of a package needing customs clearance. could not have been easier. Would not hesitate to be a return customer. Many thanks. Peter J.

Sender or ReceiverReceiver
Shipping TypeInternational
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Prompt and professional service.

published

I have recently dealt with Peter from Platinum Adelaide. Everything he said he would do, he delivered on. Wouldn't hesitate to recommend. Tracking and delivery information was correct and their service delivered on my expectations. Mark K. Max Cranes

Sender or ReceiverReceiver
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
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The Top Saddlery

The Top SaddleryKatherine, NT

Prompt, Professional and Helpful

published

Using this company for the 3rd time as a customs broker. Always prompt with their replies, and have provided advice that has expedited our import process. We will use them again without hesitation.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Robert J Harris

Robert J HarrisPerth, WA

  • 2 reviews
  • Verified customer

Amazingly fast and efficient service.

published

I have used other brokers but I've been repeatedly surprised by how fast and efficient Platinum are. I would highly recommend this company and Peter McRae the customs broker that has been representing me.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Fantastic!

published

Fantastic service! Definitely exceeded my expectations and I would highly recommend this company for organising your freight - especially Peter (Canberra). Customs was cleared and we were able to pick up our package within 24 hours (saved us having to pay storage fees as well).

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Daisy H.

Daisy H.

  • 2 reviews
  • 1 like

So far so good

published

I am currently using Platinum Freight for a shipment into Sydney and I must say that the service I have received has been as good as you could expect. Right on the ball and great communication

Sender or ReceiverReceiver

Great Service and Communication!

published

Platinum Freight Management were fantastic in helping me with a shipment I was awaiting. They knew everything that needed to be done and informed me of processes and documentation in advance and ensured everything went smoothly and efficiently.

A special thanks to Ramona for all her help and guidance!

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Daniel

DanielNortheast, VIC

  • 2 reviews
  • 2 likes

Just get any other freight forwarder, do not use these guy's!!!

published

They caused a $725 fee for 1 day storage at one of their associate companies, the goods were held in ransom and every day was $355 more. When asked what was going on I received very rude treatment.
I never write reviews but I feel so intensely ticked off that I will keep writing reviews for these guy's.
I insist that they pay back the $725 stolen from me.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
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Gary R

Gary RSydney, NSW

  • 4 reviews
  • Verified customer

A smooth and easy process

published

I have used Platinum Freight twice now and found them very easy to deal with. Peter is extremely helpful and I found if I just forward him the details of my overseas purchase, he and/or his team just sort out the smooth transition through customs right to my door. I wouldn't know what the port authorities require or the various little charges which is why I use a professional. I'm not a big importer, however they seem to treat me with the same level of care as anybody. I have need to use them again within the next few weeks and look forward to another easy experience. Really I can't speak highly enough of this company.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
Fahad M.

Fahad M.

  • 2 reviews

A great service

published

A good service. I just left everything up to these guys and they did it all. Very helpful and knowledgeable. Everything went so smoothly and I will definitely use them again

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

very efficient and proffessional.

published

Peter from PFM was extremely fast and efficient in dealing with my relatively trivial customs importation matter. Even though it was small scale for them, it was a major issue for me PFM dealt with the matter extremely fast and professionally. I would not hesitate in recommending PFM to anyone.

Sender or ReceiverReceiver
Ian

IanHobart, TAS

Helped us get our costumes quickly

published

We had a very tight deadline to get costumes delivered over the Christmas period. They were great in assisting us to clear customs quickly and efficiently.

Sender or ReceiverReceiver
Jenny Nic

Jenny NicMelbourne

First time user of Platinum Freight

published

First time user of Customs Broker for my imported goods. Excellent service and communication from Ramona Francis & Peter McRae. Highly recommend.

Sender or ReceiverReceiver
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Gary

GaryMetropolitan Adelaide, SA

  • 11 reviews
  • 1 like

Really bad cant believe the response I recieved

published

They have a whole section on their website on dietary supplements. I call to speak to a broker and am told sorry we do not do dietary supplements but we used to. Ok if you no longer do this remove the link on your site. I said why is too hard and she simply said "Yes" This is why you hire a broker for when things get tough with customs you know will go into bat for you but these cowards just give up when it gets too hard and that is the last thing you want with your broker. Avoid this place it will end in tears they do not like hard work and they still advertise services they no longer offer because they are too lazy to remove a simple link.

Sender or ReceiverSender
2 comments
Platinum Freight
Peter M.Platinum Freight
Gary
Gary
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Sarzym

SarzymMelbourne

Great service

published

I was very impressed with the service provided by Platinum Freight. As a first time importer I was delighted with the calm and professional manner in which my may questions were dealt with. The end result was prompt delivery of my items with exceptional service. Many thanks to Peter McRae.

Sofa delivery

published

Prompt and helpful delivery. Unloaded sofa and helped to place it in my garage. Called beforehand which was very thoughtful carried it up the driveway with my son which I would not have been able to do

Colin

ColinPerth, WA

  • 2 reviews
  • Verified customer

Leave the detail to the experts.

published

I contacted Peter McRae as soon as my Chinese supplier sent me the necessary paperwork. After that it all happened without intervention on my part. Peter handled everything with effortless professionalism. His communication with us was always on-time and accurate. I used Platinum before and will do so again, without doubt or hesitation. I am an irregular importer and just want to leave all the detail to the experts.

Igor

IgorBrisbane

  • Verified customer

Excellent Service

published

It was my first time importing a container of goods. Everything was processed through customs smoothly and I learnt a great deal of how to improve and be better prepared when importing my next shipment. All up it was a job well done and would recommend using Platinum Freight as your custom's broker.

A AND B

A AND BBELMONT

  • Verified customer

GREAT SERVICE AND RESULT.

published

Our goods were on the water when we contacted Platinum Freight. From that time on, the issue was out of our hands and taken care of by them. Peter McRae was especially polite and efficient, definitely made the whole experience a positive one. We would not hesitate to call them again.

Page 1 of 2

Questions & Answers

John Miller

John Millerasked

If I have applied for a permit to bring tobacco into australia and the tobacco product arrives before the permit application is processed (and is seized by Australian Border Force) Can I still apply to have the tobacco product to be released. Also, is there any way of fast tracking an application for permission to import tobacco?

No answers
Max N

Max Nasked

Hi. I would like a quote to pick up a car bumper bar from Panton Hill 3759 to Merbein South 3505 Measurements in cm 155 x 9 x 15 3KG Delivery to Deopt is ok. Thanks. Max.

No answers
PETER

PETERasked

can you make transport for a box 140x53x27 , kg. 27, to Adelaide, if yes can please replay to us.
We are in Dandenong North, 17 Murray road.
Our company is:
IDROMAGIC AUSTRALIA PTY. LTD.
Our web-page is: IDROMAGIC.COM.AU, Our phone 97951397

1 answer
PETER
PETER

I WAITH YOUR KIND REPLAY,
REGARDS, PETER

Get an answer from our members and Platinum Freight representatives

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