Plico

This company is a joke My installation took 6 months from signing my contract. The delay caused the power company to cancel the permits. On the day of installation they never arrived till after 9am and never left till 7 pm and were in a hurry to leave. My panels were installed on 11th June East /West as per the contract but it was identified by me… Read more

the following day that the output was less than our previous smaller system output. At ticket was raised as the PV2 output is Zero. I am still waiting for them to come back and remedy it. Since then I have called and raised tickets online but to no avail. Today it was noticed that there is water leaking onto the battery so I have raised another ticket There is still no permit from the power company for the install.

The invoice arrived (very quickly) the day after install which I am refusing to pay until the system is installed correctly and the correct permits are approved.

My contract has the below item listed but was not required nor installed but I am still expected to pay for it as per the invoice External Enclosure (To allow for additional switches required for system install, existing switchboard at capacity) 1 $350.00

This is a RORT and everyone should be aware

Steve Perth WA

Onboarded to an existing system after purchasing property, it took plico a month to switch the account to our name and they did not keep us updated… Read more

on progress unless prompted. Now have a warranty issue waiting for new battery. Support email not responsive, average around two to three weeks to get back to you...if its a week count your blessings.

Our system has not worked properly the entire time we've owned the property. After I logged the fault, which i noticed after we were finally onboarded, follow up was very poor taking about a month or more, now coming on two months since update email with prompt for information two weeks ago so far unanswered. Can only assume battery is on a slow boat sailing the seven seas...they never miss a debit though.

I have been with Plico for 2 years now and I must say that it has been a pleasant experience. Does not mean that everything has been perfect but their response when small issues occurred has filled me with confidence. They were very helpful when I got an extra battery on my system and the install was seamless. Can't recommend them enough. Show details

I’d like to share my experience with Plico – not as a casual customer, but as a clinical scientist (and a Professor) who did extensive research before making a decision. This review is completely unbiased – just a genuine experience from someone who looked at every angle before deciding. It all started when I was shocked by a high Synergy bill… Read more ·  1

and decided it was time to look into installing solar panels for my home. I reached out to six different companies for quotes. Most of them were focused on selling – pushing products, packages, cheap panels and deals. Then I met Jasmine Gosney from Plico.

From our very first conversation, it was evident that Jasmine approached things differently from the rest. She didn’t try to sell me anything. Instead, she took the time to educate me about the various options, how solar and batteries work, what to expect, and how to get the best value. It was clear she cared more about helping me understand than closing a sale.

I went back, compared all six quotes (including Plico), and even ran my own analysis using ChatGPT to break down long-term costs, savings, and system performance for about a month. After all that, I confidently chose Plico supported by AI.

Once I confirmed my order in April, the solar panels (6.6kW) were installed within just a week – fast, efficient, and with no damage at all to my roof tiles. A few weeks later, after my rebate came through, they installed the 10kWh battery system and upgraded solar to 9.6kw.

Now, everything is up and running beautifully. The system is smooth, stable, and we’re already saving around $8 per day, even with full usage.

Plico’s customer service has been exceptional, and their professionalism is unmatched. Thank you, Plico, and special thanks to Jasmine Gosney for making this journey so easy and empowering.

– Dr. Sunil Belur Nagaraj

Plico is an easy and efficient company to deal with. Early signs very positive – Plico were easy to deal with, helpful and organised. Information provided was clear and detailed. They used a good installer who was efficient and hard working. The system was installed this week and is up and running immediately. I am looking forward to enjoying the benefits of this system for many years. The finance arrangements are very… Read more ·  1

competitive, so I can invest the capital and make more profit than the interest on this system will cost.

Update after 18 months: nothing but positive feedback from my system performance so far. The system (Alpha ESS) has been highly reliable. We upgrade to add a Second battery after the rebate came in. One thing to be aware of is the impact on your feedin limit if you LRE

We would give Plico zero stars if that were an option. I would strongly encourage anyone considering a solar system to look elsewhere. Our experience has been extremely disappointing. Plico’s sales process was smooth, and the salespeople were good at making commitments about timelines and communication. However, once everything was signed, the… Read more

experience changed completely.

We signed up in December 2025, with the paperwork finalised in January 2026. Since then, there has been very little meaningful communication. I have called and emailed repeatedly, and on multiple occasions their contact centre staff have promised that someone would call me back with an update. Those promised return calls have not happened.

This has now dragged on for more than six months, with no clear explanation, no reliable updates and no meaningful progress. I have followed up every couple of weeks for the past three months, but still have not received a proper response.

We are now looking at engaging another supplier to provide and install a solar system at our home. It is extremely frustrating to have wasted this much time waiting for Plico to do something as basic as return a phone call.

Based on our experience, I would not recommend Plico.

Attempted to go with Plico to obtain a home battery. We have an existing SolarEdge and Canadian Solar Panel (6.72kWh) system that is still performing really well, but apparently cannot be combined easily with any batteries. Plico recommended an 5kWh AlphaESS hybrid inverter and a 20kWh battery of the same brand to replace the existing inverter and… Read more

also replace all our solar panels (even though they are only 8 years old) with new Jinko solar models to increase peak production to 8kWh.

Was all going fine until our first salesman left the company. Then went through four others.

The quote was changed to a lower capacity battery due to unknown reasons.

Then they refused to come for a site visit to properly understand the extent of the work required. Originally they wanted a $230 site visit fee, then claimed they couldn’t do them because all their 'installers' were busy. Then eventually looked at my address and realised they had a salesman that lived in the same estate.

When he came around and conducted the inspection he wanted me to contact the original installer of my existing Electric Vehicle Supply Equipment (EVSC) (myenergi zappi charger and harvi passive wireless current monitor) to reconnect the CT clamps that are currently connected to the grid and solar input tails of the existing inverter, which the zappi requires to read the solar and grid production, and manage its grid current draw, and enables the ability to draw exclusively from the exported solar production.

Without these the risk of overloading the three-phase breakers is increased and the EV charger won’t work correctly. As an existing appliance, they refused to articulate to me the technical reasons why they couldn’t do it.

When presented with extensively researched OEM and site specific data attempting explain the whys and technical information for there installers (to make their job easier) and to clearly articulate my concerns with not correctly integrating all the existing appliances (that were already in place at the outset of the discussion), the sales team continued to refuse to correctly quote for the additional work (which I was prepared to pay for) to rearrange the Main Switch Board circuits to avoid overloads and to remediate their intended disconnection and islanding of my EVSE.

After threatening to refer them to the CEC for their behaviour, (in spite of all my attempts to contact previous installers of the EVSE, supplying OEM information on the charger and reaching out to the OEM for assistance) I was contacted by their Sales Manager who attempted to ‘manage my expectations’, however was still unable to provide clear explanation as to why the EVSE was beyond their capability to reintegrate (which cannot possibly be the case if they are employing the claimed licensed electrical technicians).

He did indicate that he’d explore alternative options for inverters that included the capability for an EVSE such as Sigenergy, however I then received an email from the salesperson who conducted the site visit withdrawing from all arrangements.

When I attempted to contact them to clarify if they were still going to provide me with the quote related to the more capable Sigenergy system I did not receive a response.

Overall extremely disappointed and frustrated with the only non-government owned VPP provider in the state. The whole experience has like banging my head against a brick wall.

EDIT: Responding Pilco's comments on my Google review. I have received the quote for the Sigenergy 20kWh with the additional AC-coupled EVSE.

I have responded to your salesman reiterating my initial request to be quoted for a a bi-directionally capable, DC-coupled EVSE. If we are adding a second EVSE, to the home, there is little point to us installing a second AC EVSE. From a future-proofing perspective if noting else, the additional expense needs to be worth while. This was not provided nor subsequently amended. The quote was also exorbitantly more expensive (in increase of $20,000!). Frankly, I dodged a bullet with not going with Plico.

I cannot stress how much you should stay away from this company. Batteries are failing and I am told I need to wait months for replacements but still pay the same amount. Was told that I could upgrade my system with more batteries from the sales rep, now that I want to, am told that they don't supply that system anymore and I need to buy out the… Read more

old system and install a new one. Customer service responses more than a month apart.

It is so bad that I have an open case with the ACCC.

Had my solar and battery installed recently. Very professional, from sales through to the installer who installed the system. I went for the bigger battery as I have an EV and am happy with the outcome. Show details

We received accurate information and the installers were very professional and after 7 years, we have had trouble free and almost cost free electricity. Thoroughly recommend. Go the battery option and double the capacity of you own an EV.

Now that i have had my mother in laws solar system finally installed, its a good opportunity to provide some much needed feedback for this company. Having purchased two solar systems from this installer and provided all the documentation, photos, confirmations and signed the contracts comes the day of the installation which was 5 months after we… Read more

signed our contracts. The installer called me that morning and said that they cannot perform the installation as the roof is spanish tile and they dont install for that. 5 MONTHS LATER, plico chose not to do a site visit and rather just thought that apologising and saying they have out in place better processes will make me feel better. This was around the time the reduction in solar rebates will occur so you would expect some sort of compensation as i will now have to pay an extra $2000 for the same type of system to be installed. They offered me $200 off of what i was paying for the other system, an absolute disaster. My suggestion if you are reading this, go with Kluem. Hassle free and no headaches.

To me a few major points i could never get clarification on:

1- I signed a contract and that is binding if i had reneged on my contract you would have followed me and kept my deposit. 2- Take accountability and provide compensation for your mistake. 3- Dont treat people like idiots. You are making alot of money off of being given the rights VPP and therefore people will go with you for ease. Take responsibility and follow through on your commitments. 4- When i challenged the compensation and asked for it to be escalated, i never heard back.

My patience has run out with this company. Have had more outages now since i have battery .When you have issues no one responds. It's been a week since my last issue and have raised two tickets and sent one email and nothing. The problem has sort it self out but I want to no why it happens. Do not use this organisation. Show details

AVOID!!! I should have read the reviews properly. People waiting 7 months for just a battery. I signed a contract in good faith. Funding approval came in and then nothing.... Repeated phone calls and emails to the company with the phone centre people saying we will put you on a list. Someone will ring you back. Yesterday I was told someone will… Read more

definitely ring you tomorrow.....absolutely nothing! The salesman said my battery would definitely be installed within 3x months.... DO NOT BELIEVE THEM.... THIS WAS AN UNTRUTH! So... I, like dozens of other Plico customers, are stuck waiting... on average 7 months? And now I have read the actual issues with batteries they have installed in other homes that don't work I am really worried!

Been a horrible experience after a contract was signed. I got my quoted amount. Once finally got to install could not fit the amount of panels that had been said previously. When it comes to paying for it I said I would like it deducted from price as I don’t feel I should pay for something I don’t have. Now the finance has said to bad so sad. And it won’t be taken off original price. If I had my time again I would go with any other company

Took 6 months to get installed. You cannot get them to answer the only phone they have listed in Wesrern Australia 1300 175 426. Must have rung this number more than 10 times and never been answered by a person. The voice message always says they are all busy and leave your name and number and they will get back to you. Well they never rang back… Read more

once. Terrible customer service, truly shocked by the lack of empathy to customers. Would never recommend them to any one. 1 week after system installed it went down. Contacted member support and no coherrant answer back. Had to contact the local installer and he was awseome and fixed it that day. Im worried now about future isssues under warranty and how long they are going to take when you cant speak to anyone from Plico. Just tried again to ring today and no one answered the phone again.

I have had the system since 2021. At first I was very happy. The process from signing to installation was fast. That summer we experienced bushfires and the area was without power for 4 days, as I am on tank water with a pump, I was extremely happy that the battery and solar panels continued to run the water for amber attack and keep fridges and… Read more

freezers going. But come 2025 my battery no longer works in black out the wifi won’t connect and my request to get a technician hasn’t happened. I have spoken ti someone twice who get you ti do rebooks etc which I have dine many times and it still doesn’t work. I was expecting a technician in April 2026 after a conversation with someone but it’s end of May no technician and no one returning calls or emails. So my review of this company is they want to suck you in but not follow through on maintenance and keeping people happy. I am about to go to the ombudsman as i don’t know why i am locked into a contact that they are not upholding their side of the deal.

I have been waiting for installation since last September. Every time that someone has called to apologise for the delay, I have been understanding. I was offered an install for 20/5. I took a day off from work, to receive a call at 4.40pm on the 18th saying it would have been delayed and rescheduled. There was no offer to reschedule simply… Read more

blaming the weather. Frustratingly the forecast for the day is fine. When I pushed back they promised to call back first thing today 19/5 but did not. I have lost a day of work for this, and still have no installation date. I called and followed up and was told someone would call me. No-one did. I am a reasonable person, but this is appalling.

After 4 months delay they promised and booked installation day. About one week before got message and informed me that there's delay and installation will take place days later than planned. And, exactly it was supposed to happen yesterday. I was trying to contact them, via phone, email etc. Nothing. No response. Disaster experience

edit. Problems still not solved. Have a dodgy battery after only 5 years into the contract. If I could give Plico ZERO STARS I would. We have been with Plico since 2020. Absolutely disgusting customer service. They are happy to take our money week after week but if we have any questions or if something has happened to our system which it has ,… Read more

they ignore us and don’t call back. We have had serious issues with our system for weeks and can’t get anyone to call us despite logging tickets and emailing them. please don’t sign up with them, once they have your money weekly they don’t give a d#mn. This has been going on since 2020 so it’s not a new problem with them. Maintenance and servicing provided with our contract? No they don’t. They’ve never been here since install. And with a serious problem they don’t care. AVOID at all costs.

Very poor customer service. Very keen to push installation and take your money. Unable to handle calls, respond promptly. Once installed, standard email saying we are not responsible for the battery as other solar equipment installed by other installer in past. They knew it when the installed this battery! Show details

I am extremely disappointed with the service provided by Plico Energy. I have several systems installed by Plico. However, two of them are not working since upgrading both systems to 20kW storage capacity (Properties in Balcatta WA and Carlisle WA) they have completely stopped working. The issue is clearly visible in the AlphaESS app, which shows… Read more

no proper operation of the systems. Despite contacting Plico support multiple times since February, I have received nothing but empty promises. I was repeatedly told that a technician would be sent out, yet months later, no one has shown up and no solution has been provided.

This situation is unacceptable, especially because both properties are tenanted. My tenants specifically rented homes with solar panels and battery systems, and I am now left dealing with their complaints and dissatisfaction while Plico fails to act.

The lack of accountability, poor communication, and complete inaction from Plico Energy is extremely frustrating. I would not recommend their services to anyone based on this experience. If you expect timely support or reliable system performance, look elsewhere.

The system sizing and proposal process was smooth and clear, though all done remotely without a site inspection. The initial installation was quick but a section of the roof, under 20year old panels, was found to have ageing tiles and alternate location was needed for five remaining panels. This new location was agreed and sorted 2 weeks later,… Read more

however now over 4 months later the installation has not been completed with our emails no longer answered and phone calls ring out without callback.

We had a battery installed, looking to capitalise on the new grants and triple the existing battery size. Got a quote, have had Western Power application submitted, gone dark on us. Won't return phone calls. DO NOT USE!! Show details