Plico

Onboarded to an existing system after purchasing property, it took plico a month to switch the account to our name and they did not keep us updated… Read more

on progress unless prompted. Now have a warranty issue waiting for new battery. Support email not responsive, average around two to three weeks to get back to you...if its a week count your blessings.

Our system has not worked properly the entire time we've owned the property. After I logged the fault, which i noticed after we were finally onboarded, follow up was very poor taking about a month or more, now coming on two months since update email with prompt for information two weeks ago so far unanswered. Can only assume battery is on a slow boat sailing the seven seas...they never miss a debit though.

I have been with Plico for 2 years now and I must say that it has been a pleasant experience. Does not mean that everything has been perfect but their response when small issues occurred has filled me with confidence. They were very helpful when I got an extra battery on my system and the install was seamless. Can't recommend them enough. Show details

I’d like to share my experience with Plico – not as a casual customer, but as a clinical scientist (and a Professor) who did extensive research before making a decision. This review is completely unbiased – just a genuine experience from someone who looked at every angle before deciding. It all started when I was shocked by a high Synergy bill… Read more ·  1

and decided it was time to look into installing solar panels for my home. I reached out to six different companies for quotes. Most of them were focused on selling – pushing products, packages, cheap panels and deals. Then I met Jasmine Gosney from Plico.

From our very first conversation, it was evident that Jasmine approached things differently from the rest. She didn’t try to sell me anything. Instead, she took the time to educate me about the various options, how solar and batteries work, what to expect, and how to get the best value. It was clear she cared more about helping me understand than closing a sale.

I went back, compared all six quotes (including Plico), and even ran my own analysis using ChatGPT to break down long-term costs, savings, and system performance for about a month. After all that, I confidently chose Plico supported by AI.

Once I confirmed my order in April, the solar panels (6.6kW) were installed within just a week – fast, efficient, and with no damage at all to my roof tiles. A few weeks later, after my rebate came through, they installed the 10kWh battery system and upgraded solar to 9.6kw.

Now, everything is up and running beautifully. The system is smooth, stable, and we’re already saving around $8 per day, even with full usage.

Plico’s customer service has been exceptional, and their professionalism is unmatched. Thank you, Plico, and special thanks to Jasmine Gosney for making this journey so easy and empowering.

– Dr. Sunil Belur Nagaraj

Plico is an easy and efficient company to deal with. Early signs very positive – Plico were easy to deal with, helpful and organised. Information provided was clear and detailed. They used a good installer who was efficient and hard working. The system was installed this week and is up and running immediately. I am looking forward to enjoying the benefits of this system for many years. The finance arrangements are very… Read more ·  1

competitive, so I can invest the capital and make more profit than the interest on this system will cost.

Update after 18 months: nothing but positive feedback from my system performance so far. The system (Alpha ESS) has been highly reliable. We upgrade to add a Second battery after the rebate came in. One thing to be aware of is the impact on your feedin limit if you LRE

If I could give Plico ZERO STARS I would. We have been with Plico since 2020. Absolutely disgusting customer service. They are happy to take our money week after week but if we have any questions or if something has happened to our system which it has , they ignore us and don’t call back. We have had serious issues with our system for weeks and… Read more

can’t get anyone to call us despite logging tickets and emailing them. please don’t sign up with them, once they have your money weekly they don’t give a d#mn. This has been going on since 2020 so it’s not a new problem with them. Maintenance and servicing provided with our contract? No they don’t. They’ve never been here since install. And with a serious problem they don’t care. AVOID at all costs.

Very poor customer service. Very keen to push installation and take your money. Unable to handle calls, respond promptly. Once installed, standard email saying we are not responsible for the battery as other solar equipment installed by other installer in past. They knew it when the installed this battery! Show details

I am extremely disappointed with the service provided by Plico Energy. I have several systems installed by Plico. However, two of them are not working since upgrading both systems to 20kW storage capacity (Properties in Balcatta WA and Carlisle WA) they have completely stopped working. The issue is clearly visible in the AlphaESS app, which shows… Read more

no proper operation of the systems. Despite contacting Plico support multiple times since February, I have received nothing but empty promises. I was repeatedly told that a technician would be sent out, yet months later, no one has shown up and no solution has been provided.

This situation is unacceptable, especially because both properties are tenanted. My tenants specifically rented homes with solar panels and battery systems, and I am now left dealing with their complaints and dissatisfaction while Plico fails to act.

The lack of accountability, poor communication, and complete inaction from Plico Energy is extremely frustrating. I would not recommend their services to anyone based on this experience. If you expect timely support or reliable system performance, look elsewhere.

The system sizing and proposal process was smooth and clear, though all done remotely without a site inspection. The initial installation was quick but a section of the roof, under 20year old panels, was found to have ageing tiles and alternate location was needed for five remaining panels. This new location was agreed and sorted 2 weeks later,… Read more

however now over 4 months later the installation has not been completed with our emails no longer answered and phone calls ring out without callback.

We had a battery installed, looking to capitalise on the new grants and triple the existing battery size. Got a quote, have had Western Power application submitted, gone dark on us. Won't return phone calls. DO NOT USE!! Show details

We had an 8.9kW system, with a 14.4kWh battery, installed in August of 2022. The service was initially great - receiving texts when there were issues with the equipment (battery offline, etc) and any issues from us were handled promptly and with very personalised service. However, service has gone downhill over time and is now managed through a… Read more

call centre where you rarely end up talking to a person on the Plico side.

In the first days of November 2025 we starting realising we were having battery issues, and finally figured out (ourselves) that our battery was not fully charging - this was costing us money as it was preventing us from using the full capacity of energy storage. We started the process of getting help for this issue on 9 November 2025,, receiving an email response on 13 November informing us they were working with the manufacturer. On 1 December 2025 we received a follow-up email confirming that “the batteries appears to have gone faulty”, and advising us of the next steps. It was 8 December by the time we had a site visit.

At the site visit all four of the installed batteries were removed: two faulty - we were told that they were ‘bulging’ - and two at risk of failure. The warranty replacement was approved by the manufacturer by December 10, and we received a further email informing us of a timeline of “a couple of weeks to a couple of months for the replacement parts to arrive in Australia.”

The next communication from the company did not arrive until 19 February 2026, which was an email we received after calling for an update. At this point, the timeline became less clear, stating the manufacturer had “informed us that parts will arrive, but they have yet to provide us a timeline”.

I have not had any communications from Plico technical support since this email, despite calling the support line multiple times and emailing the support staff. In a call on 14 April we were informed that they are in communication weekly with the manufacturer, yet we had to call repeatedly before we could even get this vague information.

We are now up to 127 days without batteries, all during Summer and early Autumn. Unfortunately, we have transitioned from a place of being proud of the decision to go with Plico, supporting a local company with initiatives like the VPP, to regret as we are paying for a service that is not being delivered and administration of a VPP program we can’t be involved in. At this point we estimate that being without our batteries has cost us an over $1000 in extra electricity expenses as well as payment for services not being received. We are now investigating how to lodge a complaint Consumer Protection regarding this issues. We sadly cannot recommend Plico anymore.

Was booked in for battery install on Tuesday (10th Feb) after applying in October last year. There were several delays including Xmas/New Year closure. Another delay with Western Power approval. They were suppose to send out someone to upgrade my meterbox and install the battery. 3 ppl turned up to install the battery but none of them were… Read more

qualified to do the meterbox upgrade. Now waiting for a response to ensure the upgrade and installation goes smoothly next time. Haven't had them respond to emails or a phone call. With today's technology one would think their response times would be faster and they would put some effort in to sort out any problems. When I was booked in I was told there were available time slots all this week and all next week. There was no co-ordination between the installers and the person responsible for the meter upgrade and was told that it would be a Plico contractor that would perform the meter upgrade. The company definitely lacks any quality customer service. They also stuffed up my son's install and they haven't even booked him in to fix the problem. They really don't seem to be interested in customer satisfaction at all. I suppose if they want their money, then they should fix things.

Our Redback system (5kVA Redback Technologies inverter with 14.2kWh Pylontech batteries, installed September 2022) stopped reporting in early November. After weeks of unreturned phone calls, followed by generic troubleshooting responses, Plico’s subcontractors finally attended nearly three months later. An attempted replacement of the faulty… Read more

network reporting card did not rectify the issue.

However, what began as a reporting problem uncovered a far more serious and concerning failure. During their visit, subcontractors discovered that all four battery units were swollen and required immediate removal, and that one battery had not been charging for some time. This explains the sharp year-on-year increase in our power bills beginning in January 2025.

We have since been advised by two independent solar electricians and a member of Plico’s own staff that these Redback battery systems have been failing widely. Apparently, they are being replaced “by the pallet load.” Swollen batteries are a recognised safety risk. Customers cannot inspect their own batteries, and Plico is aware of this limitation. Despite this, Plico did not proactively contact customers, arrange inspections, or warn us of potential safety risks.

Two more weeks have passed since the subcontractors attended, and we have received no timeframe for replacement batteries or even resolution of the original reporting issue. We are currently without battery storage, backup power, or system reporting.

Our faulty batteries are not an isolated occurrence. They are a known issue that Plico has acknowledged internally (both verbally and in writing) yet has taken no meaningful action to address.

We have now lodged a complaint with Consumer Protection WA (Department of Local Government, Industry Regulation and Safety). We have been advised that if sufficient complaints are received, a broader investigation may be initiated.

If you are a Plico customer experiencing reporting issues, unexplained bill increases, or battery problems and, like us, are receiving no resolution through Plico’s internal complaints process, we strongly encourage you to also contact Consumer Protection WA so these systemic issues can be properly investigated.

My experience with Plico has been nothing short of frustrating. I was given an installation timeline that has come and gone with no updates, no realistic expectations, and absolutely zero proactive communication from the company. Every piece of information I’ve received has only come after chasing them repeatedly — including having to call myself… Read more

just to get any response at all. The excuses I’ve been given feel like deflection rather than genuine accountability.

Industry delays are understandable. Silence and lack of transparency are not.

If Plico wants to deliver the “best experience,” they need to start by communicating honestly with their customers and actually keeping them updated. So far, it has been the complete opposite.

I can’t recommend them based on my experience.

One of the worst companies I’ve ever dealt with — Plico is an absolute joke. They’re great at the initial sales pitch, but if anything goes wrong, brace yourself. Communication has been some of the poorest I’ve ever experienced. No one — whether it’s the installer, Plico, or Alpha as the provider — seems to know what’s going on. I had a… Read more

brand-new unit installed almost two months ago, and it hasn’t worked from day one. Despite repeated follow-ups, I’m still no closer to a resolution. It’s beyond frustrating.

At this point, I’m seriously considering having the system removed and going with a company that actually backs their product and provides real support — because Plico clearly doesn’t.

Incredible Experience with Plico—Highly Recommended! – I recently added a Plico battery to my existing solar system, and I can honestly say the results have exceeded my expectations. Since the installation, I’ve been virtually self-sufficient when it comes to energy use—my last bill was an unbelievable $7! It’s amazing to see how much you can save, and I only wish I had done this sooner. The entire… Read more ·  1

process was seamless from start to finish, thanks to the amazing team at Plico. The staff were incredibly professional, knowledgeable, and attentive. They made sure I understood how everything worked, and their support throughout the installation was top-notch. It's rare to come across a company that truly cares about its customers, and Plico certainly stands out in that regard.

Not only was the installation process smooth, but the affordability of their payment system made the whole thing a no-brainer for me. Now, I’m seriously considering getting a larger battery installed at my other property because of how successful this experience has been.

If you’re thinking about upgrading your solar system or looking for a reliable, cost-effective energy solution, I can’t recommend Plico enough. The combination of top-quality products, excellent customer service, and immediate results has made a world of difference for me.

great system – great program, very great installers. they ring me when the system has been offline for a bit wich is great.. allthough wanted to upgrade the batteries and can just start a new contract.. have to buy them outright.. wich we where told when we signed up we could upgrade if needed at anytime. Show details ·  1

Great Company, Great Service 100% Belief – Fast and efficient, friendly service. Cost effective product for the long term to help reduce cost. If your smart you will jump onto it especially if there is opportunity for no front cost. Show details ·  1

Good product REVIEW – I have been a user of the Plico product for 5 years now and all I can say are good things about it. Their app is very user friendly their backup service is sound and they will replace parts when asked to. They are easy to communicate with and the product so far is reliable and does what it says it is going to do. I’ve introduced neighbours to the… Read more ·  1

product and they are as happy with it as I am. So far they are delivering to the standard I was expecting. Good job so far. I would recommend this product to people considering renewable power.