Plico

I signed a contract with Plico Energy back in June 2025. It is now March 2026, and I still have no solar system. After eight months of waiting, an installer finally showed up four weeks ago. He couldn't figure out the basic wiring calculations, rejected the proposed battery placement, sat around for 2.5 hours waiting for instructions from his… Read more

office, and then completely abandoned the job.

Since that day, I have had absolute silence from Plico. No follow-up, no new installation date, and management is entirely unreachable. To make matters worse, because of their endless delays, my finance company had to extend the loan offer twice, which has now directly damaged my credit rating. Working in the construction industry, I know exactly what proper site management, technical competence, and client communication look like. Plico has demonstrated none of it. If my company ran projects this way, we wouldn’t have a single client. Absolutely appalling. Avoid them.

Was booked in for battery install on Tuesday (10th Feb) after applying in October last year. There were several delays including Xmas/New Year closure. Another delay with Western Power approval. They were suppose to send out someone to upgrade my meterbox and install the battery. 3 ppl turned up to install the battery but none of them were… Read more

qualified to do the meterbox upgrade. Now waiting for a response to ensure the upgrade and installation goes smoothly next time. Haven't had them respond to emails or a phone call. With today's technology one would think their response times would be faster and they would put some effort in to sort out any problems. When I was booked in I was told there were available time slots all this week and all next week. There was no co-ordination between the installers and the person responsible for the meter upgrade and was told that it would be a Plico contractor that would perform the meter upgrade. The company definitely lacks any quality customer service. They also stuffed up my son's install and they haven't even booked him in to fix the problem. They really don't seem to be interested in customer satisfaction at all. I suppose if they want their money, then they should fix things.

Our Redback system (5kVA Redback Technologies inverter with 14.2kWh Pylontech batteries, installed September 2022) stopped reporting in early November. After weeks of unreturned phone calls, followed by generic troubleshooting responses, Plico’s subcontractors finally attended nearly three months later. An attempted replacement of the faulty… Read more

network reporting card did not rectify the issue.

However, what began as a reporting problem uncovered a far more serious and concerning failure. During their visit, subcontractors discovered that all four battery units were swollen and required immediate removal, and that one battery had not been charging for some time. This explains the sharp year-on-year increase in our power bills beginning in January 2025.

We have since been advised by two independent solar electricians and a member of Plico’s own staff that these Redback battery systems have been failing widely. Apparently, they are being replaced “by the pallet load.” Swollen batteries are a recognised safety risk. Customers cannot inspect their own batteries, and Plico is aware of this limitation. Despite this, Plico did not proactively contact customers, arrange inspections, or warn us of potential safety risks.

Two more weeks have passed since the subcontractors attended, and we have received no timeframe for replacement batteries or even resolution of the original reporting issue. We are currently without battery storage, backup power, or system reporting.

Our faulty batteries are not an isolated occurrence. They are a known issue that Plico has acknowledged internally (both verbally and in writing) yet has taken no meaningful action to address.

We have now lodged a complaint with Consumer Protection WA (Department of Local Government, Industry Regulation and Safety). We have been advised that if sufficient complaints are received, a broader investigation may be initiated.

If you are a Plico customer experiencing reporting issues, unexplained bill increases, or battery problems and, like us, are receiving no resolution through Plico’s internal complaints process, we strongly encourage you to also contact Consumer Protection WA so these systemic issues can be properly investigated.

Onboarded to an existing system after purchasing property, it took plico a month to switch the account to our name and they did not keep us updated… Read more

on progress unless prompted. Now have a warranty issue waiting for new battery. Support email not responsive, average around two to three weeks to get back to you...if its a week count your blessings.

Our system has not worked properly the entire time we've owned the property. After I logged the fault, which i noticed after we were finally onboarded, follow up was very poor taking about a month or more, now coming on two months since update email with prompt for information two weeks ago so far unanswered. Can only assume battery is on a slow boat sailing the seven seas...they never miss a debit though.

My experience with Plico has been nothing short of frustrating. I was given an installation timeline that has come and gone with no updates, no realistic expectations, and absolutely zero proactive communication from the company. Every piece of information I’ve received has only come after chasing them repeatedly — including having to call myself… Read more

just to get any response at all. The excuses I’ve been given feel like deflection rather than genuine accountability.

Industry delays are understandable. Silence and lack of transparency are not.

If Plico wants to deliver the “best experience,” they need to start by communicating honestly with their customers and actually keeping them updated. So far, it has been the complete opposite.

I can’t recommend them based on my experience.

One of the worst companies I’ve ever dealt with — Plico is an absolute joke. They’re great at the initial sales pitch, but if anything goes wrong, brace yourself. Communication has been some of the poorest I’ve ever experienced. No one — whether it’s the installer, Plico, or Alpha as the provider — seems to know what’s going on. I had a… Read more

brand-new unit installed almost two months ago, and it hasn’t worked from day one. Despite repeated follow-ups, I’m still no closer to a resolution. It’s beyond frustrating.

At this point, I’m seriously considering having the system removed and going with a company that actually backs their product and provides real support — because Plico clearly doesn’t.

I’d like to share my experience with Plico – not as a casual customer, but as a clinical scientist (and a Professor) who did extensive research before making a decision. This review is completely unbiased – just a genuine experience from someone who looked at every angle before deciding. It all started when I was shocked by a high Synergy bill… Read more ·  1

and decided it was time to look into installing solar panels for my home. I reached out to six different companies for quotes. Most of them were focused on selling – pushing products, packages, cheap panels and deals. Then I met Jasmine Gosney from Plico.

From our very first conversation, it was evident that Jasmine approached things differently from the rest. She didn’t try to sell me anything. Instead, she took the time to educate me about the various options, how solar and batteries work, what to expect, and how to get the best value. It was clear she cared more about helping me understand than closing a sale.

I went back, compared all six quotes (including Plico), and even ran my own analysis using ChatGPT to break down long-term costs, savings, and system performance for about a month. After all that, I confidently chose Plico supported by AI.

Once I confirmed my order in April, the solar panels (6.6kW) were installed within just a week – fast, efficient, and with no damage at all to my roof tiles. A few weeks later, after my rebate came through, they installed the 10kWh battery system and upgraded solar to 9.6kw.

Now, everything is up and running beautifully. The system is smooth, stable, and we’re already saving around $8 per day, even with full usage.

Plico’s customer service has been exceptional, and their professionalism is unmatched. Thank you, Plico, and special thanks to Jasmine Gosney for making this journey so easy and empowering.

– Dr. Sunil Belur Nagaraj

Plico is an easy and efficient company to deal with. Early signs very positive – Plico were easy to deal with, helpful and organised. Information provided was clear and detailed. They used a good installer who was efficient and hard working. The system was installed this week and is up and running immediately. I am looking forward to enjoying the benefits of this system for many years. The finance arrangements are very competitive, so I can invest the capital and make more profit than the interest on this system will cost. Show details ·  1

Incredible Experience with Plico—Highly Recommended! – I recently added a Plico battery to my existing solar system, and I can honestly say the results have exceeded my expectations. Since the installation, I’ve been virtually self-sufficient when it comes to energy use—my last bill was an unbelievable $7! It’s amazing to see how much you can save, and I only wish I had done this sooner. The entire… Read more ·  1

process was seamless from start to finish, thanks to the amazing team at Plico. The staff were incredibly professional, knowledgeable, and attentive. They made sure I understood how everything worked, and their support throughout the installation was top-notch. It's rare to come across a company that truly cares about its customers, and Plico certainly stands out in that regard.

Not only was the installation process smooth, but the affordability of their payment system made the whole thing a no-brainer for me. Now, I’m seriously considering getting a larger battery installed at my other property because of how successful this experience has been.

If you’re thinking about upgrading your solar system or looking for a reliable, cost-effective energy solution, I can’t recommend Plico enough. The combination of top-quality products, excellent customer service, and immediate results has made a world of difference for me.

great system – great program, very great installers. they ring me when the system has been offline for a bit wich is great.. allthough wanted to upgrade the batteries and can just start a new contract.. have to buy them outright.. wich we where told when we signed up we could upgrade if needed at anytime. Show details ·  1

Great Company, Great Service 100% Belief – Fast and efficient, friendly service. Cost effective product for the long term to help reduce cost. If your smart you will jump onto it especially if there is opportunity for no front cost. Show details ·  1

Good product REVIEW – I have been a user of the Plico product for 5 years now and all I can say are good things about it. Their app is very user friendly their backup service is sound and they will replace parts when asked to. They are easy to communicate with and the product so far is reliable and does what it says it is going to do. I’ve introduced neighbours to the… Read more ·  1

product and they are as happy with it as I am. So far they are delivering to the standard I was expecting. Good job so far. I would recommend this product to people considering renewable power.

Having solar panels is a waste of energy half the day without a Plico battery system – We love our Plico battery system and are proud to be part of the Virtual Power Plant system. When there is a grid outage our power continues from the battery so we barely notice. Customer service is very responsive to help you get setup. The app is also very easy to read. Show reply

Happy with Plico – We're really happy with our battery. Bills have come down and we have the added bonus of benefiting from the VPN. The company are easy to deal with and the installers were on time and cleaned up after. We have had the system nearly 2 years no problems. I have recommended to friends to go with Plico. Feel good about reducing our carbon footprint too! Show details ·  1

Plico services make solar and battery easy and affordable – Plico has installed a solar and Battery solution at both my home and business. They take the hassle out of organising tradies to come and install everything, and ensure that you are set up correctly for what you need. If something goes wrong they are on it and fix it. You even occasionally get a nice financial boost if you opt into the… Read more ·  1

Virtual Power Plant (VPP) they offer (which is great for me and the community). Best of all there is very little cost up front, and you are saving on your power bill straight away.

I can't recommend them enough!

Experts in their game – From the sales team, to the office staff and even the installation guys. The transition to renewable energy with Plico was easy. We went the largest system including the storage battery for peace of mind to keep our home running at all times. Show details

Plico walk the walk! – Despite the advertisements on TV, Plico seem to have a good product that suits us at this moment in time and hopefully into the future. 9.68kw of panels and 20kwh of battery and I feel as if I am making some sort of difference at least. Just need more people to hop on to this and claw back control of your electrical freedom. Join the VPP as it… Read more ·  1

helps you have a day as part of the"community". Had a couple of issues but everything was sorted quickly. And yes, my electricity bill is much reduced!

Great product – I've had my Plico system for about 5 years now - I barely even think about it (until the electricity bill comes in and I'm not stressed by it!). It occasionally goes offline, but it's an easy reset. For us (our energy use is fairly high), having the benefit of a battery & panels without having to fork out upfront was a no-brainer. Show details ·  1

Fantastic company – Well from the time we got a quote to the time that plico installed the battery unit everything was planned by them from each thing we needed to do before it was happening.it was so easy would definitely recommend them to anyone never have had a problem with them or the unit they installed go plico love your work we love our battery unit Show details ·  1

Honest service – Great service and follow ups with this company, Recommend them. Show reply

Must have installed – Easiest system to have installed. All questions promptly answered. Internet issues sorted within days. Show details ·  1