Plum Financial Services Questions

Sharon G6y

Hi my mother has a plum lifetime pension, and we are wondering why every year she has to get all the paperwork completed for the continuing of the lifetime pension. As she is getting older it is proving difficult for her to get these forms completed etc, so my question is why are they necesssary when it is a lifetime pension, if she passes away you would be notified as such, yours sincerely Sharon

Hemara6y

I had a stroke in October and because of the severity of it I am no longer able to work as a truck driver. I made enquires to Plum to see if I could access some funds because of the financial hardship I am posed with. My wife’s income is not enough to keep us going. I have been with Plum for 10 years. Their answer to my ? was that I needed to get legal advice in order for them to release any funds. I am 63 years old. Has anyone else had the same experience or can anyone help me out. I have not heard back from them since Jan 10 2020 in regards to naming my wife as beneficiary ( they said they would send the necessary paperwork)

Keith 6y

Hi Hemara, So sorry to hear of your circumstances. My review was written as a customer. I have no affiliation with the company. I did do a bit of research on your behalf.and believe the best course of action would be to contact the tax office for advice or read their 'accessing super early webpage.

Jaffa 3y

If your stroke meant that you were no longer able to work, then you may be eligible for Salary continuance insurance (if you had it) or Total and Permanent Disability cover (if you had it) from your Plum Super account. In addition, as you are over age 60, and ceased work, then you also would be able to access all of your super as a tax free lump sum payment. You might consider also whether you convert the Super Fund balance into an account based pension, to pay you an income in retirement. The Plum Contact centre (1300 55 75 86) would be able to assist you directly with any of these questions.

disgruntled bhp employee14y

Why did bhpbilliton switch from Russell to Plum if Plum performance is so poor? Also is Plum tied in with MLC and/or NAB .As far as I can see performance is largely relative to quality of personnel and these seem to be on the move constantly from one fund to another. I cannot get any response from Plum from questions I have raised.