258 reviews
When I called to make a booking I asked is there a call out fee (always check to be sure) told no fee had someone with me at time and had phone on speaker. Booked to come out 25/9 at 12 told give or take few minutes. I live in Perth so had to catch train to Mandurah. Got msg on 25th around 8 o’clock saying plumber arrive in 17 minutes. Had phone… Read more
number under msg so I called. Spoke to lady told her my brother is very ill and very poor mobility no one able to deal with plumber. I explained that I had told the person I booked with and that’s why the 12 o’clock so I could get there. She said she would msg plumber and also call to stop him arriving immediately (very understanding and helpful) she also suggested rebook we decided 11 would be good. 15 minutes later he arrived. My brother struggled to get out of bed and answer door. He let plumber in showed him bathroom then called me. I asked to speak to plumber and told him I “had made a 12 o’clock time and called the number under his txt to cancel him arriving. He said he didn’t get any contact. The plumber and myself discussed what needed to be done in bathroom he said he had all he needed and the quote would arrive in an hour or so. Late evening that night there arrived a bill for $125 and a very expensive quote. The $125 was for additional time. The plumber was not pleasant and when I told him that the booking was for 12 o’clock not early and I canceled his call out when I received his msg his reply was well “I didn’t get the msg or call” I said everything in the bathroom stays same shower, bath except free standing bath but want vanity on opposite wall as need shower wider to accommodate chair. Oh, need flick mixers for shower and bath. WELL ITS NOT THE SAME THEN. I asked “what do you mean?” more pipes needed. His visit was very short my brother was surprised at what he has done. First didn’t come at booked time(12oclock) Second apparently not getting msg or call to cancel his attendance. Yet didn’t turn up for the 11 o’clock rebook for the same day. Guess some msg do get through. No email address so hard to contact anyone. Will not be using this company…. I have just received an email about my concerns. I was told there was no record of a 12 o’clock booking, a confirmation of date and time was sent to me. I have checked my emails and the deleted (bin) emails checked my text msg and definitely none to be found. The only correspondence was last Friday early which i called the number given immediately to stop him from coming but it apparently didn’t reach the plumber in time. It’s amazing though that when I called to stop him coming early I did rebook for 11 same day but no one turned up. Guess some msg do get through. SO bill for $125 stands. I will be taking further action as this just doesn’t sit right with me.
On time with quick and efficient service. Did not leave a mess and took the box and old tap with him. Would be six out of five stars if he had removed his boots. Show reply
Day Light Robbery Be very careful with this company. I called about a leak and was told the callout was $125. Once the plumber had my $125 in hand, the price kept climbing. Suddenly it was $545 to $995 for leak detection, and I ended up paying $620 for roughly ten minutes of actual work. He talked up special rented equipment to find the leak… Read more
underground. What he actually walked back from the van was a small handheld thermal camera. He pointed it at the ground near my back door, found the spot in about two minutes, and that was it.
Then came the real shock. To fix the leak he quoted me between $2,400 and $3,900. I asked if that was a week of work. He said half a day to a full day. For that money.
I refused and called another plumber. He did the entire job, detection and repair, in two hours for under $500. Same leak. Same result. A fraction of the price.
Charging $620 to wave a thermal camera around for ten minutes, then quoting nearly $4,000 for a half day job, is daylight robbery. Get a second quote before you let Plumbdog anywhere near your home.
Reviews with attachments
Turned up on time, was a good communicator and worked efficiently Show reply
Be careful. And read all reviews like I should have. They came here suggested unnessessary tests for a blocked pipe and then offered an”estimate” well above normal rates but I accepted it because they had done good work in the past. I payed the deposit of $600 Then came back a few days later to do the work. I wasn’t home but my wife was and we… Read more
both told them where other plumbers have dug in the past to fix the issue. They dug a hole and claimed that they couldn’t find a pipe. Technician then dissapeared without telling anyone. Later got a call from the manager saying that I was supposed to direct the technician and the estimate would go up if they came back out to do it or I could dig the hole myself for them. I said I don’t want them to do the work anymore so they sent me an invoice for over another $300 with threats of late fees and debt collection fees if I didn’t pay. Consumer protection warned they’re allowed to do this so now we have to lodge an official complaint to try and recover over $900 for work that wasn’t done. Seems to me there just constantly trying find way to milk more money out you while pretending to be polite and helpful. We’ve joined the long list of people taken fo a ride by this mob. Check out the yelp reviews on them. Photo shows the effort put into finding the pipe Edit Had a good plumber come out today who found the pipe writhin 5 minutes and charged $545 to do the whole job. The pipe was in the hole the Plumdog people claim to have dug in looked for it. Plumdog wanted $1400 min to do the same thing
Don't use, had water leak came out did half water leak as didn't have a air compressor for less then hour charged $409.93, plumbdog mandurah come again at 3 30pm another day did testing again removed few pavers, dig a little bit sand thought it was under concrete step outside laundry and then said his time was up and left just before 5pm charged… Read more
another $456.75 told us we would need to knock out concrete step. I had told him the bottom of bath was really cold when I had a bath recently and we had thought it was in bathroom. After that we went elsewhere.Got in an awesome plumber from local area who found leak under bath tub no where near where step was, and in bathroom not laundry he fixed it $600 dollars and 4 hours work. Plumbdogs are a rip off.
Hi Hosey, We’re sorry to hear about your experience.… Read more
A top job, well done – Darius came to our property today to resolve a wastepipe issue in our kitchen unit that had caused major flooding problems. He resolved what appeared to be a difficult problem efficiently and cleanly. I would recommend Plumdog and Darius. A job well done . Show reply
Positive reviews
James was polite, thorough, patient and extremely good at his job. I will be recommending James and Plumbdog too all my contacts needing quality plumbers and leak detectors. He promised he would find it and fix it and he did exactly as he said he would . Couldn’t be happier to recommend. Cheers Ryan Show reply
Dan was on time and got an urgent issue completed same day as enquiry sent. Show reply
Recently had Evan from Plumbdog do an excellent job in insulating the pipes running thru our roof. He was on time, took less time than quoted and was very professional. Would happily recommend Plumbdog and Evan. Show 2 replies
Negative reviews
Do not use this business. They are rip off merchants, wanting to charge between 600-900 dollars for a blocked sink on top of their 125 dollar call out fee, went to pay the invoice for 125 dollars the next day and they tried to sting me with a 325 dollar late fee. Rude, awful person to deal with on the phone. Literally ripping people off!
Do not engage this company for any sort of business they are a bunch of criminals. I had to have a cooktop installed which is literally a 15 minute job, all that was needed was to connect the gas to the cook top to the gas line.He came in took few photos and then tells me it's going to be up to 2 weeks to install a cooktop. Plus he charged me $125… Read more
for his call out fee. Nowhere did they say it won't be done on the day, especially because it is such a small job. The guy just showed up to collect and charge for the call out fee, fully knowing he won't do any work on the day and not informing me that it may take 2 weeks in advance. There was absolutely bo reason for 2 week waiting time as the job was the most simple it could be connect a new cocktop to already existing gas line connection. I really hope to see a day when the state government stands up and regulates this type of predatory scumbag behaviour of these pirates who call themselves "tradesmen". Do not under any circumbstance engage their services. Their name explains who they are perfectly.
Hi Alex, We're sorry you felt this way, however your… Read more (+1 reply)
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Very expensive and exceptionally rude. Paid 265$ for a person coming to check what was wrong with my gas hot water even though the website said 125$ - this checking took 5 minutes as the sparker was charred and didn’t even check anything else convinced me that everything else was bad and asked to buy a new unit. Quoted for 3307$ and I had to pay… Read more
advance of 2000$ straightway. My husband was overseas and I was desperate and they couldn’t come on tues when I was available .. kept the garage open for them to access on mon but called saying they need to get into the house that I had to tell them about my hidden key. Was very anxious throughout as I had 2 indoor cats and a dog inside the house that I had to call my friends daughter to go to my house to check on them. After a very quick 2 hours job the guy calls to ask me to pay over the phone. I said I need to check and I will pay after I reach home. Then the boss calls me and harasses me at work to pay straight away over the phone or the boys can’t leave. I was at work and I said I can’t and he was so rude. So I had to pay Straight away. Very rude customer service. Not worth it.
Hi Kamali, Thanks for your feedback — however your… Read more
Recent reviews
Do not use this company, found out before installation that they were charging over double price than other plumbers, very objectionable owner threatened legal action when I approached him about this. Stated ( Truly ) that I had signed installation agreement. Was not sympathetic at all that I was an old age pensioner. Show details
Hi Mike, Thanks for your feedback — however your review… Read more
I’m not one to write a negative review, however on this occasion I feel I need to share my personal experience. We used Plumbdog Plumbing in Nov 2022 to have our flexi hoses replaced as advised by our strata company. We went with Plumbdog Plumbing due to the many positive reviews. The plumber who did the job told us we needed a new mixer tap in… Read more
the bathroom because the flexi hoses couldn’t be removed. However, the new mixer tap he fitted couldn’t be used properly because of where it was positioned in front of the mirror. It took a lot of negotiation to have it replaced with the old mixer tap - he argued he wouldn’t be able to get a refund if he returned it. The plumber then proceeded to replace all the flexi hoses but connected the hot water hoses to the cold water outlets and cold water hoses to the hot water outlets. This was only discovered after he left. When he returned to fix this issue, I received no apology from him. I received an electronic invoice via email after I paid the account which I saved for future reference. I have recently found that I am unable to access this bill when I click on the link attached to their email. When I contacted their office, I was informed they had changed their software and were unable to provide an itemised bill showing works done as they could not access the old software. They confirmed they had my name on their records but could not provide any further information apart from that. As a result, I am unable to provide proof to my strata company that the flexi hoses have been replaced by a plumber in the last 5 years. I was reassured my concerns would be passed onto the head office and someone would call me back, but I received no response.
Hi Robert, Thank you for taking the time to share your… Read more
Fix toilet fill valve Plumb Dog quoted "Estimate $3414.56 to $3714.56". Another plumber fixed and replaced the fill valve for $310. How could an assessment and repair be so so wildly different? One is always judged by peers and to quote more than $3000 more for what was a simple issue is damning.
Hi there, Thank you for reaching out. I’m unable to… Read more
I place Place Plum Dog last on my list of plumbing Companies to recommend. They have all the high tech equipment and no doubt will say this will save you money. The also pay for sponsored adverts to get your attention. They will respond to bad reviews stating that the customer was extremely happy with the service. Let me state categorically the… Read more
customer in question was extremely UNHAPPY and in tears with your service. A family friend who has been a plumber for 30 years reviewed your work done, time taken and parts needed and was in disbelief at the final figure. A high three figure price was his estimate not $4.2K.
I noticed how you conveniently avoided answering the criticism levelled at your company and this seems to be a pattern on your responses. I can only assume you have someone who previously worked in PR or politics.
You may well have gotten a substantial amount of money from my elderly parents but for every person who reads this review and takes their money elsewhere it will be money well spent. What is that old saying? What goes around comes around. Need a plumber? Ask a friend or at the very least get two or three quotes.
And to every person who has written a bad review on this company: bad service and follow-up responses like this makes you lose your faith in good old fashioned honest companies. Awaiting your usual response
Hi Neil, We appreciate your concern, however, you were… Read more
Charged pensioners $4200 for a 2 hour job and $350 worth of materials. This equates to 6 weeks of their pension. Refuse to discuss the matter with concerned family members. This is on top of a $300 call out fee charged for a guy who turned up and said he couldn’t even look for the water leak because he was allergic to bees and didn’t have an EpiPen. Avoid at all costs! Unfortunately I had to give 1 star instead of none. Unconscionable behaviour.
Thanks for taking the time to share your concerns. If… Read more (+3 replies)
Great service. Everything went well and on time from delivery to installation to removal of old HWS. James (the installer)was very polite and informative throughout the process , despite a few challenges in removing the old HWS from a very tight location. Plumbdog kept us very well informed throughout the entire process. Show reply
James was great! He found our leak in no time and managed to repair it even though it was late in the day. He was very informative and updated us on pricing as he went along. All while being a really polite and pleasent bloke. Will recommend. Show reply
Plumber did not fix the problem. The fee they charged was exhorbitant (twice the fee) compared to other plumbers who have attended for similar problems. The problem reoccurred within 1 day. On calling the company they adviced that they will charge a new fee over and above what they originally charged. Why show up for a job and then partially fix… Read more
it and then ask for a fresh charge for a problem that you didn’t fix in the first place. In other words the plumber turned up without the right equipment for the job and then when he realised he couldn’t fix the problem and he had to rush to the next job, he did a half baked job and used a lame excuse that he needed to contact me to extend the scope of works. Instead of charging a full fee, why could the plumber not assess the problem first, charge a reasonable assessment fee and then advice that he will return on another day with the right equipment to complete the job. This is poor service and workmanship for top dollar. Highly recommend not to use them. Avoid them and pay close attention to those one star reviews.
Thank you for your feedback Leonardo. We’re sorry to… Read more (+1 reply)
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James from Plumbdog plumbing arrived promptly he is a very pleasant person who quickly located the leak. Gave us a detailed estimate of costs.Took the time to explain the problem he had located and then went about the repair efficiently, cleaned up after, replaced the pot plants, thank you James Show reply
I paid almost $850 for leak detection which wasn't conclusive at all. This was conducted in 1 hr 40 mins (that's almost $510/hour). Smartfix offered me a competitive quote for $700 for a complete leak detection. The reception member of staff was extremely impatient with me when I tried to raise my concerns.
Hi John, We’re really sorry to read your feedback,… Read more (+2 replies)
Excellent plumbing work and great service. Thanks James Paiva. Great job Show reply
Helpful, consciencous plumber, James Faiva. Thank you for your excellent service with an old sink andold and split pipes Show reply
James from Plumdog arrived well within the timeframe given. Was polite, friendly and professional AND fixed the problem quickly and without fuss. This is the best experience I’ve had from a Perth Plumber to date. Show reply
Plumb Dodgy Avoid this dishonest. bullying company at all costs. The $125 is purely for attendance and quotes with upselling. Try to find a trusted local plumber, who will do the work for a fraction of the cost and time of this company. I have no doubt there are some genuine, well intentioned plumbers working for this company who are responsible… Read more
for the good reviews but beware, the management is aggressive, threatening and dishonest in their dealings, push upselling and the plumber I dealt with was more pushy salesperson then plumber. My experience is unfortunately like many others on here. A plumber attended with no intention of repairing the leak the was visible. Instead tried to sell expensive investigative works which did not include repairing the leak. I requested time to discuss with my partner and was pressured me into paying a deposit to avoid a higher charge for the same work the following day. I did not sign paperwork and immediately called the office when he left to say I was not comfortable proceeding with booking the investigative works in and return of my deposit. the following day the leak was repaired quickly and at a fraction of the cost of the plumb dog deposit to merely investigate. I accept paying the call out fee despite the plumber arriving 15 mins before signing off and making no attempt to repair the leak, I do not accept paying for deposit of work I was heavily pressured into paying a deposit for when I expressed my discomfort the plumber continued to pressure insisting that I call my husband to discuss in his presence. This is not professional behaviour and neither is the managements response to my request for return of deposit under the circumstances. They responded that they had attended on a different day and that I had signed documents which I had not. They did not supply me with a receipt or written copy of the quote until I requested in writing and then claim that it didn't matter that I hadn't sign the quote because their terms and conditions state deposits are not refundable. Fortunately a local plumber was able to attend the following morning and repair the leak quickly and without any hardshell. I'm sorry for anyone unfortunate enough to find themselves in a similar situation with plumb dog contact Consumer Protection via the link in the article below: https://www.wa.gov.au/government/announcements/the-spot-fine-plumbing-company-refused-refund-deposit#:~:text=paying%20too%20much-,A%20Perth%20plumbing%20and%20electrical%20company%20has%20been%20issued%20with,refusing%20to%20refund%20a%20deposit.
Hi Kate, Thank you for your feedback, and we’re sorry to… Read more (+1 reply)
Would happily recommend Plumbdog! They've been my go to plumbers for years. Show reply
Couldn't have asked for better service. Darius was friendly and knowledgable, and was able to diagnose the problem correctly (and quickly) after going through three other plumbers. We ended up needing to rip up the floor to get to a broken sewer pipe, but Darius was up front with everything including costs throughout the entire process. It was a… Read more · 1
big job but nothing was a problem and Darius got the job done. I would definitely recommend Plumbdog to anyone in Perth.
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Hi Ben, Thanks for your feedback — however your review… Read more