The guys were on time, professional, skilled, personable. I couldn't ask for anything better!
Hidden costs, ridiculous pricesMelbourne
Called them to check a connection on my ceiling fan that wasn't working. Chose them because they explained there is no $100 callout fee, they waive it if I accept the quote on site for work, which seemed fair and reasonable. Electrician arrived, said the repair would cost around $300, but after 15 minutes said there was no repair the device was faulty. So instead of charging us $300 for a repair, he charged us $440 for 'fault detection'. We had to pay PlumbFirst more than the price of the ceiling fan just to confirm it wasn't working. I would h... Read moreave been happy to pay a $100 call out fee and whatever the hourly rate is for 15 minutes of work. But this was price gouging. The actual electrician was a nice guy, he was clearly embarrassed by the fee and kept apologising, but showed me he was working off a rate card that he couldn't change. I would never use this service again or recommend it to anyone.
Excellent communication, clean & tidy, polite, helpful, efficient, punctual, professional tradesmen & work. Great results. Thank you Tyler.
This company will screw you over! They ripped me off by charging my family for parts that were not neededMelbourne
Do not go near these dodgy fools as they will rip you off
This company preys on the vulnerable peopleMelbourne
This company preys on the vulnerable people who don't understand basic trades. I needed basic plumbing which was hot/cold taps and waster water moved just 500mm to adjust for new bathroom vanity. I had removed the plaster and called them for the "Same Day" service. I had [Name Removed] arrive in the afternoon who stuffed around for an hour to "design" (his words) new bathroom piping. He then produced a quote for $3,100 to complete the work. He told me it was a two person job which would take all day!
I then called an actual local plumber who d... Read moreid the job for $190 in less than an hour. DON'T use this company. You will pay WAAAY too much for the work. As per other reviews and google they change 5x more for job knowing that eventually they will get the work as people just don't understand the basics.
Excellent customer service and workmanshipMelbourne
Was friendly and careful not to damage my town house.
Hot water againMelbourne
Would like to give a big thank you to the company for giving me hot water again
Competent and friendly serviceMelbourne
Joe attended my house and relocated a hydronics panel. What started off as an easy job turned into a more complex one. Joe took it all in his stride and came up with the most efficient and best solution. Great job and even cleaned up afterwards.
Very happy with service and tradespeopleMelbourne
We were very happy with the service provided. Adam C and Jo McAndrews were friendly and professional.
Say goodbye to floodingAdelaide
I had blocked stormwater pipes which needed replacing. Jared and James from Plumb First were at my house at 7am and worked tirelessly for 3 days through sun and then rain. They have done a great job and carried out their tasks professionally and efficiently. While the job is in progress it's all a bit daunting, but Jared and James have tidied everything up and it all looks amazingly good. I am very happy with the job and their work. Thank you also to the excavator driver who was also very skilled in his digging. I would recommend them to anyone. Thanks guys.
Professional plumbing exceeding expectationsMelbourne
Today we had PlumbFirst at our place to replace a toilet bow and to unclog the toilet pipe. We were very pleased with their professionalism and efficiency. Joe did a great job, we were up and running quicker than I imagined.
Very quick and efficient company.Adelaide
Hello, I just moved into my house and realised I had a faulty gas hot water system, well by the afternoon it was replaced with a brand new system by Jarrod and James. They done a excellent job and were very helpful. So I'm happy to say that I'm very pleased with the whole job! Regards Anthony.
Absolutely amazing, kings of the industryMelbourne
They're professional and friendly, they work fast and they work with your best interests at heart. They get the job done beyond what you wanted, and they provide you with what you need.
Prompt and EfficientAdelaide
I had a broken toilet line with water pooling under the house. Shayne, in charge, and Harrison attended at the appointed time and day and installed P-trap toilet. Work was completed efficiently and the excavation site was left clean and tidy. Shayne courteously finished the paper work. I'm looking forward to the next job.
WARNING THIS COMPANY IS UNDER ADMINISTRATION do not pay for service they will take your money say they will email invoice and receipt which dose not happen you CAN NOT get your money back YOU HAVE BEEN WARNED
Questions & Answers
How much for a new basic toilet fitted
How much to get a new toilet?
What is the guarantee period provided by PlumFirst for plumbing jobs. Do they produce a compliance Certificate. If so when is it provided
Manny, we offer a lifetime labour guarantee on all our works. We also honour all manufacturers guarantees on materials supplied. All our works are covered with compliance certificates when over the value of $750 and as required by the state governing body.
The PLUMBFIRST team
Get an answer from our members and PlumbFirst representatives
PlumbFirst is comprised of a large team of licensed plumbers. The company offers a range of services, including gas fitting, fixing pipes and leaks, toilet plumbing, as well as repairing showers and baths, taps and sinks.
The company's services are available 24 hours a day, 7 days a week in case of emergencies. Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge.
Points of praise
- Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
- The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
- The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.
PlumbFirst has won a 2023 ProductReview.com.au Award in the Plumbers category! Reviewers praised the timeliness of their service and reported being highly satisfied with the work completed, which won them the accolade.
- Award Winner VIC 2023
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