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PlumbFirst
4.4 from 2,747 reviews

Reviews

(2,117)
(295)
(33)
(31)
(271)
  • Customer Service
    4.7 (281)
  • Timeliness
    4.7 (265)
  • Job Satisfaction
    4.7 (249)
  • Rates and Fees
    3.9 (257)

Reviewer Photos & Videos

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Sewer Blockage - Rebuild

published
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Replace Hot water system

published

Our Hot water system went down on the Saturday. Contacted Plumbfirst and they were there in a couple hours. We needed a new system. Dave Sibley turned up Monday afternoon. Within a 2 hours we had hot running water again. Dave was fantastic. Explained everything so we understood what was happening. Very professional and courteous. Would recommend him 100%.
Greg & Gail In. 33558

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steve

steveGreater Melbourne (Outer), VIC

excellent attitude

published

Tai was friendly, courteous,and helpful from the start, his attitude to his work is to be commended.
he completed a large task with professionalism and pride.
i would not hesitate to recommend Tai to anyone.

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Very professional

published

Very professional in their work and Ryan and Zac were most friendly. They kept me informed as to what they were doing and why. Job done and dusted quickly. Very very happy with their service.

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excellent service

published

I can’t say enough about this company from start to finish the process was first class. I would highly recommend PlumbFirst. The plumbers were punctual polite friendly people excellent at their work.

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Kerry

KerryGreater Melbourne (Metropolitan), VIC

Initial booking mixup but excellent plumbing inspection

published

Invoice number 141158. We had a number of toilet, tap, pressure, and hot water system problems that it was time to fix. A booking system fault and no-show led to the inspection moved to the following day. Joel was very diligent in inspecting, explaining and collating the various issues, compiling a quote, and making the follow-up bookings. Very happy with his service.

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Anna

AnnaMetropolitan Adelaide, SA

  • Verified customer

Installed new toilet, basin set and shower set

published

They replaced toilet but it didn’t cover broken tiles need to wait to fix tiles before toilet could go and they did a great job changing my old shower head and basin set and everything works great.They also cleaned up after themselves. Will choose them again to do my plumbing for me, great job thanks

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Jill Jones

Jill JonesGreater Melbourne (Outer), VIC

  • 2 reviews

New Hot Water Unit.

published

Invouce number 143403. We are very happy with the service and information we got from Plumbfirst in regards to our Gas Hot Water Unit that obviously needed to be replaced. Mark C installed our new Hot Water Unit. He was very professional, helpful and courteous. We are VERY HAPPY to recommend Plumbfirst. Their Service is excellent. Thank you very much Mark C excellent work and some very helpful advice.

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Excellent Hot water installation

published

Mark C called this morning and installed our new hot water service.
Phoned to advise time of arrival.
Excellent Workman ship.
Cleaned and tidy site once completed.
Just perfect
Very happy customer
Invoice number 134347

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Julie

JulieMetropolitan Adelaide, SA

Great job

published

Job: A31444 Quick reponse to my initial query, my questions were clearly answered, prompt service and Adam's work was excellent. Replacement of the outside tap for free was an added bonus. Thanks for a great job.

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Kerrin

KerrinMetropolitan Adelaide, SA

A30667 Tregan

published

Emergency in hand with semi flooded bedroom and water leaking to down stairs. Within the hour was all fixed. Very friendly and went above and beyond to help me. Wish I’d join the membership now.

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webbyjosh

webbyjosh

  • 2 reviews

Great clean, efficient work.

published

Mat V and Rihanna did a great job fixing our front yard that had a cracked sewer pipe when they were done you could hardly notice where they had been.

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Margaret

MargaretGreater Melbourne (Metropolitan), VIC

Sink tap repair

published

Invoice 142087 Dave S came and repaired the kitchen taps for us today and found that we didn’t need the pipes replaced in the walls which was a great relief. Thanks Dave for a great job done!

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Wendy P

Wendy P

  • 2 reviews

Exceptional work!

published

Matt and Zack were so careful in all aspects of their work. They did their best not to ruin the garden and did an excellent job of returning it to the best it could be afterwards. They kept us informed all the way through and were thorough completing the job. We’re absolutely thrilled with the result. Thankyou both!

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charlie

charlieGreater Melbourne (Metropolitan), VIC

My Mums flickmixer tap

published
Customer Service
2 comments
PlumbFirst
Jared M.PlumbFirst
charlie
charlie
Lan

Lan

  • 2 reviews

Great service

published

I was very pleased with the service offered - especially the perks for becoming a member. Out plumber Matt was knowledgeable and polite. He communicated well between quote and installation of our new toilet.

The reviewer stated that an incentive was offered for this review


Barry langan

Barry langanGreater Melbourne (Outer), VIC

Great service

published

Ben was polite did a good job on plumbing and will be back tommorrow to change our gas line. He was on time took away rhe old plumbing . He also took me throgh what he has done. Great service

The reviewer stated that an incentive was offered for this review


Ann

AnnGreater Melbourne (Metropolitan), VIC

Excellent service. Professional, on time and friendly.

published

Lockie B and Charlie showed up on time and got the work done professionally. They were friendly and worked efficiently within the time frame specified. Highly recommend these young men to anyone who may be looking to have their hot water services fixed.

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Glenn B

Glenn BGreater Melbourne (Metropolitan), VIC

Hot Water Service replaced

published

Excellent efficient service to replace my continuous flow HWS with a Rinnai continuos flow.
Chris V and Tristian W pumped the job out quickly to ensure a great outcome for all concerned.
Highly recommend!

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Leak fixed

published

Great service and fantastic finish across all aspects of job. Worked under tight timeframes on a weekend which we really appreciated. Problem solved the issue quickly which we really valued - Tristan W

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Andrew E.

Andrew E.asked

Do your Company charge to come out to quote a hot water system replacement?

1 answer
jess
jess

No


K.Parks

K.Parksasked

I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton

2 answers
Sam T.
Sam T.

I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...

PlumbFirst
Jared M.PlumbFirst

Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
Kind regards,
The Plumbfirst team.


Charlee P.

Charlee P.asked

Where is the FB page of the young plummer donating part of his liver to his dad in India

2 answers
jasonmash305
jasonmash305

Go to plumbfirst fb page scroll down and you will see it like and share thanks

PlumbFirst
James h.PlumbFirst

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