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PlumbFirst
4.5 from 3,560 reviews · View Statistics
Listing monitored by PlumbFirst

Pros

  • Outstanding customer service

  • Customers are charged by the job, not the hour

Reviews

  • Customer Service
    4.7 (1,025)
  • Timeliness
    4.8 (1,002)
  • Job Satisfaction
    4.8 (964)
  • Rates and Fees
    4.1 (937)
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Reviewer Photos & Videos

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Great job, done on time with friendly and professional service

published

Joe fitted new hot water and hydronic heating boiler for us. Great job, fast response, done on time, clearly explained and all working well! Very happy and would definitely use again.

Customer Service
Timeliness
Tamika
TamikaGreater Melbourne (Metropolitan), VIC

Complex job completed on time

published

Blaine & Andrew were on site all day to complete a pipe diversion and new access point. Despite torrential rain all day and freezing cold conditions they worked tirelessly and non stop to get the job done. I was kept informed through the day on progress. Great job

Customer Service
Timeliness

Other Plumbers

 
 

0.0
(1,234)

Great plumbing in a tough situation

published

The problem was a 20+m. not-straight sewerage pipe had to be totally replaced for a 1922 Kindergarten
building (cast iron/terra cotta era) situated in a garden with trees (root infestation). The weather
was the worst this winter for the 7 days the job took- very cold, windy,rainy, with Merri Creek
clay creating a sea of mud in the excavation. The team (T,B,J) also had to design a new modern
connecting system to the building. That they could keep going at all times was a tribute to their
skill and tenacity- their communication with us was very professional and helpful.
I would recommend them to all community facilities that need expert plumbing services.

PHC from Westgarth Baptist church

Customer Service
Timeliness
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Kathy R
Kathy RGreater Melbourne (Inner), VIC

Exceptional Service by Lockie B, Glenn & Plumb First!!

published

Very impressed with service especially with Lochie B. Explained everything & cleaned up after himself. Very efficient. Quick to get back to us & very good especially when dealing with a very stressful situation. Highly recommend them!!!

Customer Service
Timeliness

Great service.

published

Anthony and Zach completed a complex job timely and efficiently and cleaned up afterwards, leaving our backyard as it was before they arrived. Came well prepared and equipped and were responsive to our needs.

Customer Service
Timeliness
Bill
BillGreater Melbourne (Metropolitan), VIC

Invoice No: 170260

published

Nick and Luke were punctual, friendly and very efficient in all their work at our house. We were very impressed by their attention to detail and excellent completion. Highly recommended for all plumbing and electrical work.

Customer Service
Timeliness

Amazing job by Jason Mohan

published

Jason Mohan attended to our issue of gas leak during lockdown; he arrived on time with friendly service. He did a really great job and communicated well by explaining how everything works and how he opted for the lower cost but safe option for us. All fixed within 24 hours. Highly recommended.

Incentivised Review No

These guys were amazing

published

I needed a more complicated hot water replacement - from inside to out. Joel gave a clear quote and arranged all the required trades to get the job done. We had to abort due to unforeseen circumstances and and the team were so calm and patient.

Next day. There they were. Every went so smoothly - and the team were great. Joel B stayed to see the completion to the end and left no stone unturned. Amazing service from a great team. So impressed. Thank you

Customer Service
Timeliness

Other Plumbers

 
 

0.0
(1,234)
Amanda boulton
Amanda boultonGreater Melbourne (Inner), VIC

Jesse and receptionist plumbfirst

published

Jesse - what an amazing young man so polite expert at his job honest reliable helpful
Receptionist - not sure of her name amazing caring professional
Thank you both you are the best

Customer Service
Timeliness
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Linton R.
Linton R.Greater Melbourne (Outer), VIC

Hot water service replacement

published

Our call out during lock down was responded to on the same day and the unit replaced within 24 hours. Everything was done professionally and with clear explanations and no hitches. Thanks Tyson and team for your service. Good service is remembered long after the price is forgotten!

Customer Service
Timeliness

Very happy with the service

published

We had plumb first attend to a broken sewage pipe replacement. The team led by Tyson did a great job and came back to level off the excavation. A follow up call a week later was appreciated.

Customer Service
Timeliness
Trudy Brown
Trudy BrownSouthwest, VIC

Excellent Service from staff

published

Lochie B and Chloe were awesome. They were professional and explained everything to me. They completed the job in a timely manner and cleaned up as well. Tristan did my initial quote and was polite and informative. This is the “A team”.

Customer Service
Timeliness
Denis in Heathmont
Denis in HeathmontGreater Melbourne (Outer), VIC

Broken Sewer Pipe

published

Blaine and Jesse have done a really good job in all the mud and rain. Old pipes needed to be replaced about a metre below floor level. Thank you fellas

Incentivised Review No

Honesty

published

Why wasn't informed of the cost for jet clean before making the booking when i specifically asked the girl an approximation to clear a partly blocked storm water pipe with jet clean she replied" i know as much as you" yet when the technician arrived he immediately gave a quote of $ 608 for jet clean and camera. He said its a standard price from the book. Obviously the cost shocked me .When i did accept the quote I had to pay $49 for a call out fee. If the person on the side of the line would have told the standard price to use the jet clean as i asked i wouldn't have made a booking. Very disappointed of the outcome when i paid $49 for nothing.

Incentivised Review No

Other Plumbers

 
 

0.0
(1,234)
Mason
MasonGreater Melbourne (Outer), VIC

Professional job.Thanks.

published

Blaine did a great and professional job. Very efficient and friendly guy, sorted out the leaking point and well repaired. I am completely happy with the job and would highly recommend.

Customer Service
Timeliness
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Read more reviews - page 2

Questions & Answers

Manny
Mannyasked

What is the guarantee period provided by PlumFirst for plumbing jobs. Do they produce a compliance Certificate. If so when is it provided

1 answer
PlumbFirst
Jared M.PlumbFirst

Manny, we offer a lifetime labour guarantee on all our works. We also honour all manufacturers guarantees on materials supplied. All our works are covered with compliance certificates when over the value of $750 and as required by the state governing body.

Kind regards,
The PLUMBFIRST team

Derm
Dermasked

Underwood 4119
Need quote to replace Vulcan 250 ltr elec storage tank with same model, incl all fittings, Labor, gntees a certificates

2 answers
Maurice M.
Maurice M.

Call Plumbfirst old mate.

PlumbFirst
Jared M.PlumbFirst

Derm, we can attend site for an obligation free quote if this suits? please call our office on 1800 050607 to book in

Andrew E.
Andrew E.asked

Do your Company charge to come out to quote a hot water system replacement?

1 answer
jess
jess

No

See all PlumbFirst questions

Get an answer from our members and PlumbFirst representatives

Details

Features:

  • PlumbFirst is comprised of a large team of licensed plumbers
  • Based in Melbourne, these services are only available in Victoria
  • Offers a range of services including: Gas fitting, pipes and leaks, toilet plumbing, showers and baths, taps and sinks
  • Available 24 hours a day, 7 days a week in case of emergencies
  • Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge

Points of praise:

  • Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
  • The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
  • The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.

2021 ProductReview Awards logo

PlumbFirst has established a reputation for boasting a roster of hardworking and friendly plumbers. Due to its history of providing impressive service, this business has won a 2021 ProductReview Award for the Plumbers Category.

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