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PlumbFirst
4.5 from 2,957 reviews

Reviews

4.5

2,957 reviews
5
(2,291)
4
(316)
3
(35)
2
(32)
1
(283)
  • Customer Service
    4.7 (474)
  • Timeliness
    4.8 (452)
  • Job Satisfaction
    4.7 (432)
  • Rates and Fees
    3.9 (435)
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Paul S.

Paul S.Greater Melbourne (Metropolitan), VIC

Fantastic service I cannot thank these guys enough they helped us out highly recommend them

published

Fantastic service I cannot thank these guys enough they helped us out highly recommend them The price was very competitive and product is of a high quality and standard thanks heaps

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Natalie

NatalieGreater Melbourne (Metropolitan), VIC

Leaky toilet inv no 134996

published

Aaron M came out to service my leaky toilet today he was very polite and got the job done in a reasonable time frame, had no issues and left the bathroom in a clean and tidy state toilet working well .. no leaks :) very happy client will be using PlumbFirst again

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  • Verified customer

Great work to fix down pipe and drain

published

Aaron M was super helpful fixing a down pipe issue. After the initial solution wouldn't work, he went above and beyond to fix the problem. Thank you Aaron! (Invoice 147716)

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JoeCat68

JoeCat68Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent friendlt service

published

I can totally recommend this team, we needed two toilets replaced and the work done by Ben and Eavan (invoice no. 80052) was friendly and efficient
Not the cheapest but worth it!

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sue

sueGreater Melbourne (Metropolitan), VIC

thanks so much..

published

very happy with our service today from Joel.
arrived in allocated time window
very clear explanations
honest information
good social distancing and practices
no mess to clean up
would def recommend.
quick and efficient
thanks Joel
sue 112429

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Michelle V.

Michelle V.Metropolitan Adelaide, SA

  • Verified customer

Expensive would have cost me $3000 more

published
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Great

published

Today, in pouring rain and cold wind, we had a blocked drain cleared of tree roots and repaired by Blaine. He did a great job on a shocking day and left the area clean and tidy. The drain is working fine now .

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Freya

FreyaGreater Melbourne (Inner), VIC

Brilliant work from Liam

published

Liam was very professional and did a magnificent job installing our new hot water system. He gave a thorough explanation of how it worked, and dealt with us and our tenants wonderfully. Couldn’t be happier with the job!

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Nicole Taylor

Nicole TaylorGreater Melbourne (Inner), VIC

  • 17 reviews

Maybe good for a simple job... ours looked simple, but was not.

published

I used Google to find a local plumber. PlumbFirst came up as a local business. While PlumbFirst service multiple areas, it is not a local business. There was incorrect diagnosis, and great inconvenience and expense as a result. PlumbFirst is very expensive, and despite the timeliness and pleasant manner of the interactions of every PlumbFirst contractor, expertise to resolve a bigger issue in a prompt and cost effective manner was lacking was lacking. 5 stars for the lovely contractors and the fact the phone was answered... 1 star to PlumbFirst. No doubt I will miss out on the movie tickets for this review, but wait, if you can, and look elsewhere. Thank you to all the lovely staff we dealt with.

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Erick Escobar

Erick EscobarGreater Melbourne (Inner), VIC

  • Verified customer

Amazing workmanship

published

Today we had our hot water system replaced and main pressure valve change by this amazing guy Ben M. Ben’s work is to perfection and clean. Explained the work very well. I will recommend him any time. Company is also very good service the deliver what was promised.
Inv150252

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Tom

TomMetropolitan Adelaide, SA

  • 2 reviews

TOO EXPENSIVE

published

Hi guys, I had a blocked drain and like you guys looking for someone to fix it. i asked plumbfirst in Adelaide to give a quote. IT WAS 445$ +GST which is about 500$. on the second thought i called another guy from gumtree,Mark, who fixed my drain for 95$. i know many people are struggling due to covid 19, so please call someone from gumtree or another place and it may save you 400$.
Cheers

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Wendy

WendyGreater Melbourne (Outer), VIC

  • 2 reviews

Surprised with the professionalism!

published

I am so thrilled with the Service received today, I called for help mid morning, no hot water! with 2 phone calls there was a tradesman on his way. The unit we have had for 24 years had died and needed to be replaced, the tradesman started to dismantle the old unit while a second worker was sent with a new unit. All work was finished by 5pm including installation of a newA 500 valve on water as the pressure was double the recommended pressure.
Communication with both employees of HomeCare First was professional, friendly and informative, I am so happy with the result and would be recommending this business in future
Wendy Barratt

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Excellent, friendly service

published

Our requests were fully met & work was professionally & correctly completed (Inv 114619) With a smile by plumber Lockie B. Nothing was too much trouble. “Personal Preference” was sought before installation

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Very professional.

published

PlumbFirst have provided a very professional & personal service. The plumbers (Joel, Richard, Matt, Rhys & Ben) have been very polite & easy to communicate with & the outcome of their work has been excellent right down to the clean up at the end of the job. Highly recommended PlumbFirst for their reliability.

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Vikram

VikramGreater Melbourne (Outer), VIC

Excellent job

published

Liam from plumb first did an excellent job. Highly recommend him. Left the place clean & tidy and finish the work with professionalism. Job was done better then I even expected.

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First class job

published

Dave was tasked to remove dripping hot water unit, arrange its collection, install a new unit and a pressure control valve near the water meter. The work was done very professionally aided by the plumber's 30 plus years of knowledge and experience. In addition Dave carefully explained the unit's settings and controls and also cleaned the site.
Very satisfied.

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Bhoppy

BhoppyMetropolitan Adelaide, SA

Professional Company

published

There Work was Top Class, we used them twice for different problems with my Ducted Air Conditioner, they knew the what was causing the problem and fixed it without any hassles

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Jac

JacGreater Melbourne (Inner), VIC

  • 3 reviews

Completing the job with clean up & replacement of top soil

published

Johnny came back to complete the job of cleaning the site and to replace the top soil. I was notified of Johnny’s visit prior to arrival and when the job was completed. Johnny was very respectful and professional In his conduct. Johnny provided feedback about what he did in completing the job. Thanks Johnny!

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  • Verified customer

One Issue resolved, but another surfaced. [pending]

published
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2 comments
PlumbFirst
James h.PlumbFirst
Forester Wong
Forester Wong
Tony

Tony

  • 2 reviews

Extended life on water heater

published

The plumber identified and explained the problem with my water heater that would have cost me a lot if neglected. All work was done professionally. Punctual arrival and friendly service.

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Page 1 of 148

Questions & Answers

Andrew E.

Andrew E.asked

Do your Company charge to come out to quote a hot water system replacement?

1 answer
jess
jess

No

K.Parks

K.Parksasked

I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton

2 answers
Sam T.
Sam T.

I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...

PlumbFirst
Jared M.PlumbFirst

Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
Kind regards,
The Plumbfirst team.

Charlee P.

Charlee P.asked

Where is the FB page of the young plummer donating part of his liver to his dad in India

2 answers
jasonmash305
jasonmash305

Go to plumbfirst fb page scroll down and you will see it like and share thanks

PlumbFirst
James h.PlumbFirst

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