Outstanding customer service
Customers are charged by the job, not the hour
Reviewer Photos & Videos
Professional and friendly
Blaine came to dig up a section of stormwater drain for a larger piece of work. He was very professional and also friendly, explaining details about what he was doing and explaining the issue. Also a fellow kiwi so added bonus. Thank you Blaine
Work done on burst pipe by Blaine
Blane was very professional in his approach. He made sure I understood all work carried out and took the time to explain it. The job was done in a timely manner and area left very clean. Overall I was very happy with Blaine and his completion of the job.
Great Aftersales Back up & Service
I had some plumbing work done by plumbfirst awhile back ,,where they dug my front yard to replace pipes it had settled and sunk a little and required a top up to make it all level.Johnny from plumbfirst arrived on time , asked what needs to be done carried out the work efficiently all the while checking that I was happy with the job.All in all a first class job was carried out .
Exceeded all my expectations
I can’t recommend PlumbFirst and ElecFirst highly enough. All the guys I dealt with were fantastic - Steve, Dan, Jared and Daniel were incredibly helpful. I needed multiple jobs done: Move a PowerPoint, install a range hood and associated venting, change a BBQ to natural gas, and plumbing work related to the outdoor kitchen sink. The guys were fantastic - they called ahead and arrived early, explained what they were doing clearly, cleaned up after themselves (which in my experience is very rare these days) and were polite and professional throughout the day. I’m a very, very happy customer and I will happily and confidently use Plumbfirst and ElecFirst again.
Replace gas hot water and shower rail
On the 22/2/21 Plumbfirst send out Mark Cowel to install a gas hot water system and replaced a shower rail in my bathroom. Mark was very friendly, polite and professionally in his work knows his job very well finish on time Well done Mark Cowel and Plumbfirst
The reviewer stated that an incentive was offered for this review
The service from plumbfirst was great. I called on Saturday and a plumber came out to give us a quote a few hours later. The quote was detailed and reasonable. We booked in Mark C for the installation of our bathroom vanity unit. He was punctual, very polite and efficient.
The invoice was detailed and a relief to know up front how much the job would cost.
Great service, excellent job
Joel and Nath did a fabulous job redoing my gas lines. The work was done in good time and everything was left neat and tidy. Both Joel and Nath were polite and friendly. I would recommend them as l was very impressed with their work and attitudes.
Quick toilet installation
Blaine completed a toilet removal, supply and installation project this afternoon. Was a super quick process and he went over and above to ensure everything was perfect, including patching up the wall where a previous hole was from the old toilet. Would recommend to others
I would recommend the staff at PlumbFirst in Hoppers Crossing (Vic) to anyone. They were excellent.
Recently I had 2 employees from PlumbFirst quote and carry out work, in my front garden at Wyndham Vale where plumbing was required, and I was quoted a very good price. Also both employees were very friendly, highly proficient and extremely knowledgeable. They were also punctual. Thanks so much.
The job was done perfectly, and good service.
The service was ,fantastic,professional, courtoueous. The plumber was punctual, explained what had to be done and why and then carried out a thorough, clean job in the time specified. Would certainly recommend to others.
Questions & Answers
Need quote to replace Vulcan 250 ltr elec storage tank with same model, incl all fittings, Labor, gntees a certificates
I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton
I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...
Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
The Plumbfirst team.
- PlumbFirst is comprised of a large team of licensed plumbers
- Based in Melbourne, these services are only available in Victoria
- Offers a range of services including: Gas fitting, pipes and leaks, toilet plumbing, showers and baths, taps and sinks
- Available 24 hours a day, 7 days a week in case of emergencies
- Customers are charged for the job, not by the hour – so if the job ends up taking longer than anticipated there won't be a higher charge
Points of praise:
- Customers were kept informed throughout the process. If there were any changes made, such as the water being turned off, people were informed beforehand so there were no unpleasant surprises.
- The plumbers that PlumbFirst sent out were friendly and hard working. Many reviewers reported being pleased with the person who was sent to fix their plumbing issues.
- The majority of reviewers mentioned that tasks were completed swiftly. The plumbers arrived at their jobs on time, and displayed admirable work ethics.
PlumbFirst has established a reputation for boasting a roster of hardworking and friendly plumbers. Due to its history of providing impressive service, this business has won a 2021 ProductReview Award for the Plumbers Category.
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