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PlumbFirst
4.4 from 2,805 reviews

Reviews

(2,163)
(304)
(34)
(31)
(273)
  • Customer Service
    4.7 (331)
  • Timeliness
    4.7 (312)
  • Job Satisfaction
    4.7 (294)
  • Rates and Fees
    3.9 (305)

Reviewer Photos & Videos

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Lee C

Lee CGreater Melbourne (Outer), VIC

  • Verified customer

Outstanding service and great workmanship

published

I had an old leaking hot water service replaced with an instant unit. The job required a larger gas main to be run to the new unit, Justin B and Niell H did a beautiful job running the new copper line. It was a very professional job.

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AMY

AMYGreater Melbourne (Outer), VIC

Outstanding work!!!!

published

I had a new hot water service poorly installed by another company and not delivering hot water. Glen identified issue & options for remediation.
Joe’s expert work in reinstalling unit with correct pipe work have delivered ‘hot’ water. The workmanship is excellent. All within three days from enquiry to completion.

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The reviewer stated that an incentive was offered for this review

Sam

SamGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very poor customer service

published

Barbara from thomastown was absolutely rude. Very poor customer service. Does not have time to listen to customer's problems. In a hurry to hang up the phone. Definitely do not recommend.

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1 comment
PlumbFirst
Jared M.PlumbFirst
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Tessa J.

Tessa J.Greater Melbourne (Metropolitan), VIC

Water leak

published

Justin B was amazing I had a massive water leak under house and high water pressure, he came up from under my house completely covered in mud after he did the job and didn't complain. The hole was a very tight squeeze to get into. He was very friendly and kept the 2 metres safe distance. Great customer service.

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Great Communications

published

Matt, Kyle, Jesse and Ryan installed a cooktop, hot water unit and ducted heating unit. All did a great job, paying close attention to details. They took time out to explain what they were doing, and stayed back late to finish the job. They provided advice on how I could resolve an issue I had with my hot water flow rate. Happy with the service from PlumbFirst and would use them again.

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The reviewer stated that an incentive was offered for this review

Clint

ClintMelbourne

Great service and friendly staff

published

I had a storm water problem due to old plumbing connected to a renovation completed 8 years ago. Andy, Blaine and Gunn came out to investigate, diagnosed the issue and diverted the plumbing. They left no mess and were always available to answer questions during the process. All 3 staff are friendly and helpful. I would be happy to use them again and would recommend them to others. Inv number: 114086.

Excellent job in a difficult position

published

We were dealing with a underfloor ingress of water, the origin of which is difficult to determine. Practical plans were made and implemented. The three day exercise was friendly and constructive. I am sure that they have done the best possible job.

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Lainie Lourensz

Lainie LourenszGreater Melbourne (Outer), VIC

  • Verified customer

Excellent Service

published

Absolutely amazing guys. Extremely happy with Mischa and Matt. Very friendly, kind, approachable and helpful in every way. Communicated with me every step of the way with what they were doing. Cleaned up so well after themselves and put everything back we’re it was. They really went above and beyond. Felt like I knew them for years. Highly recommend. Enjoyed having them here. Can’t thank them enough for all there hard work.

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Karen W.

Karen W.Greater Melbourne (Outer), VIC

  • Verified customer

Excellent Service

published

It's great to find a plumbing company that keeps to their word , from quoting to doing the job and they arrived within the time they stated . Jake.W was pleasant ,professional and very tidy. I would recommend them to anyone.

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Alixah

AlixahGreater Melbourne (Outer), VIC

Great Kob!

published

High quality, efficient service with friendly staff who did an excellent job. Staff members were friendly and helpful as well as great at their job. Would highly recommend this company to anyone needing plumbing work.

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Aubrey D.

Aubrey D.Greater Melbourne (Metropolitan), VIC

Excellent & friendly workmanship

published

Chris & Tristan have done an excellent job on or storm water drain. Very professional in carrying out their work. Happy with the outcome. will recommend you to our friends. Thanks boys.

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Terri

TerriGreater Melbourne (Outer), VIC

  • 2 reviews

Great service

published

Prompt response from the office staff, plumber who gave the quote and Matt P who completed the job. Matt P was efficient and gave me advance notice of gas and water being turned off while he worked. No complaints and would recommend plumber first.

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Peter L.

Peter L.Greater Melbourne (Metropolitan), VIC

Excellent work, professional and friendly

published

Mat V and Mischa from PlumberFirst are not only professional in their trade, but also very friendly, explaining the facts all along the steps. Thank you guys, job well done!

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Andrew H.

Andrew H.Greater Melbourne (Outer), VIC

Great service, very professional and friendly

published

I was very happy with the job Matt P from PlumbFirst did. He didn't muck around, got the job done very quickly to a high standard, cleaned up after himself which is highly appreciated and too often not done by other tradespeople. I would happily use and recommend this company in the future.

Andrew Hall
115667

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Andrew Green

Andrew GreenGreater Melbourne (Inner), VIC

PlumbFirst

published

Thankyou to the Kyle, David S and the team for doing a great job with the New Heating gas ducked heating unit installation and ducting work and the relocation of electrical gpo. David S., did a great job in finishing off the flashing for the unit and making sure the heat sensors and operation of the unit was correct and optimal for the location.

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Charan K.

Charan K.Greater Melbourne (Metropolitan), VIC

Excellent work

published

I'd like to commend Joel, Kent and Adrian for their hard and meticulous work for quite a large job in a confined space. They began work on our collapsed ancient plumbing the Monday after the weekend emergency and ensured we had plumbing every night until they completed the job. They even managed to salvage majority of our pavers. There were detailed photos and updates throughout the process. Highly recommended

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Adrian Postma

Adrian PostmaGreater Melbourne (Outer), VIC

Great Job , completed very professionally

published

The 2 guys Mat V & Pat D arrived on time & delivered everything that was requested They kept me updated & informed as to how it was progressing. At each stage they ask to check & asked if I was happy . I can not recommend them highly enough

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Damian

DamianMetropolitan Adelaide, SA

Good job

published

I was happy with the job and the friendly staff. They identified the pipe block quickly and cleared it with a minimum of trouble and cost. I would gladly recommend this company!

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Gary Baker

Gary BakerGreater Melbourne (Metropolitan), VIC

Fast efficient service

published

They came in the timeframe they said they would. Paul for the initial assessment and Blaine for the subsequent work. Work was completed in the desired time frame and the job was fully explained as work progressed. Would use them again without any hesitation.

The reviewer stated that an incentive was offered for this review

Meagan

MeaganGreater Melbourne (Metropolitan), VIC

Highly recommended plumber!

published

Tai was punctual, polite and friendly.
He carried out his work respectfully whilst entering/exiting our large property. We are happy with the result and would recommend Tai for any plumbing requirements.

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Page 1 of 141

Questions & Answers

Andrew E.

Andrew E.asked

Do your Company charge to come out to quote a hot water system replacement?

1 answer
jess
jess

No

K.Parks

K.Parksasked

I would like to know why my mum was excessively quoted $3211 for a 135lt hot water system with install. She was pushed and pressured into paying a $500 deposit and put on a payment plan. Obviously naive, she was taken advantage of.
We got another quote the same day elsewhere for $1400.
So we cancelled your job that same day ..
Why on earth is she not getting her $500 deposit back!? Or at least why is there not a resonable refund to compensate for the call out.
All the tech done was turn off the gas, took our valve and took my for a ride with a sales pitch.
Spent most of his time convincing her to take the deal. Quote number 129298 BY Leigh Tomlinton

2 answers
Sam T.
Sam T.

I hope you got a refund for your mum. They took advantage of her. Terrible.
We've just had the same problem with a toilet leak. Guy came out and said we def. needed a new toilet for $1,400.
Husband agreed as we were desperate however called around for quotes. We cancelled plumbfirst same day, within 2hrs actially. Got toilet fixed for under $300. Still waiting on our dep refund which they don't want to provide claiming that cost is a diagnostic fee.. funny, when they were wrong. It's a rort. Never use these guys unless they quote cheaper than others. Shop around. They'll never get a cent from us again and I'll ensure all of our friends and family don't use them either...

PlumbFirst
Jared M.PlumbFirst

Sam, thank you for your honest opinion. We aim to please, granted we are not the cheapest company in Australia we warrant and guarantee all our works, unlike a lot of cheaper trades.
Kind regards,
The Plumbfirst team.

Charlee P.

Charlee P.asked

Where is the FB page of the young plummer donating part of his liver to his dad in India

2 answers
jasonmash305
jasonmash305

Go to plumbfirst fb page scroll down and you will see it like and share thanks

PlumbFirst
James h.PlumbFirst

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