Poco

Value for money – Blacktown store as they now sell freedom furniture there and good bargains to buy there too Customer service was great too

Bad Quality – I bought a few furniture pieces and single single mattresses for my girls. Its only been a few months and all the furniture has been dumped as it fell apart and could not be fixed! The mattresses - well they lost all shape and have a massive ditch in the middle of them! I now have to re-buy all new stuff. Not happy. Tried to call them and… Read more

it shows the crossroads closed down, go figure. I decided to try the Blacktown store however, I was on hold forever, so I gave up!

If I knew that IKEA would have been such a better alternative.

Will not honour warranty – Pathetic. Every company in the world gives a 5 year warranty on furniture. But not poco maybe because theyre aware of selling inferior products hence lets reduce the warranty but yet let our customers pay premium prices. Appauling

Eh it's okay – Always check your prices, they aren't always the better option to purchase through. We had shopped there a couple of times, mostly without any trouble until recently when we were purchasing two small items and were told by staff at the cash register that we HAVE to be a member in order to purchase anything from the store as the company had… Read more

decided to be a member based only store.

The store was open to everyone, then we saw the OPTION of becoming a member, and now being forced to join as a member and for what? we don't get special member pricing, we aren't able to use their van, so why should we become members? there is no benefit for us.

The website says being a member you can get 1 hour free for the van - which we can't due to being out of the area apparently and extra discounts on certain items which we have not seen any products with this.

We did make one trip to poco after all this "you have to join us in order to shop here: rubbish and we weren't even asked for our membership, pathetic, Poco says we have to join or we can't buy from them, we go there and buy an item and leave without being asked for our membership - customers shouldn't have to join then!

My partner brought a wardrobe through Poco, who refused to allow him to use their van to get it home, after we arranged another way to get the wardrobe home, the wardrobe handles were incorrect - we were annoyed however accidents happen so we returned to the store and explained and we were given the correct pieces. Unfortunately when we returned home and started putting the wardrobe together, an entire packet of the screws and nuts and bolts and what-nots were missing.... made another return to the store to get the missing packet.

Everyone makes mistakes, but this much for one item was terrible, and currently, we have not returned to the store.

Great Service – My wife and I have spent many thousands of $$$ buying furniture and other items for our rental apartments. The service has always been excellent on every occasion.

Rudest people ever – Not happy at all went in to buy a new bed mattress out door table and chairs and table ask if we could use the trailer hire she said needed a credit card i had a easy master card she said no was rude well that fine ill never go back there and they just lost a couple of grand in sales

Worst customer service ever! – Had the misfortune to go into your Blacktown store yesterday, where they are doing major renovations! I asked the the girl at the cash register she. The new store would open and she looked at me like I was an idiot and brushed her hand around the store as she said its opened! I then said I meant will the Reno be done to which she replied I don't… Read more

know, it's NOT my store?? What the? When I told her how rude she was she the turned to the other girl at the cash register and said in a loud voice "She asked when the store opens" and then she laughed...I tried to get her name and she started to walk over towards me holding her name tag saying here it is sweetheart...have a lovely day! I have been in Customer service for 20 something years and I would never have treated a customer or anyone like that! Needless to say I will never set foot in a Poco store ever again! And I will certainly be telling all my family and friends of my experience! I felt like such a fool!

Worst customer service I have ever seen – I bought in store - Blacktown, very bad. They missed to give a whole box of items. Waited 15 minutes for the reply over the phone. Worst customer care. I wasted my whole precious day with POCO.

Customer service – We were caller 3 and had to wait for 20 minutes. There's three people in line! Why do you have only one customer service representative! Also the waiting music was the WORST music I've EVER heard it actually made me more angry than I was before. Get more employees, get better music and serve people better! Worst experience ever. Crap service.

Excellent customer service – Surprise how the reviews are negative here about the customer service, i went to Casula branch and what an amazing service by the staff. Adem and his manager attended all our questions in great professional manners. Definitely will go there again.

CHEAP quality products and very poor customer service – Their products are cheap quality and also they have a very poor return policy and customer service. If something goes wrong they won't return/replace please beware.

Nevet Again – Poco , you are a disgrace. German am I right? Never again will I step into your store. Total disgrace.

very poor service – Beware of the service at this store, they have a poor return policy and are very poor at answering the phones for service, never respond to emails, products may be ok but if something goes wrong beware they don't like helping customers after they take your money.

Excellent service – Went to Poco Crossroads on Friday 12th Feb to buy some furniture. Staff are very helpful and professional. Helped me with what I want and the service was very quick.

Shop there all the time, but today was horrendous – Took my sisters-in-law to Poco Blacktown today, everything perfect until we got to check out where there was 1 operator ([name removed]) & 3 girls doing paper work pretending not to notice customers queuing up [name removed] was not only slow, we found he lacked training in customer service. It was such a bad experience, we will probably never return.

Never setting foot in the store again – Crossroads has no idea of customer service and treat customers as if they are invading their space. They hide the fact that a lot of the furniture is not even at that store. Go to Crossroads to be told we have to drive to Blacktown. Whats the point having the store. I'm looking forward to seeing them eventually close. Will be telling everyone… Read more

i know to keep away from there. And for the information of people here that have complained about the delivery. Poco doesn't tell you that their parent company owns the delivery company.

The worst customer service ever (besides Qantas of course) – The worse customer service ever. Four phone calls to try and get a date for delivery. Keep using the same excuse. The delivery company is a separate company, you can ring them. No, I brought it from you. Paid you the exorbitant delivery fee and you want me to do your job too? This place is a joke. I recommend no one ever shop there, even if you have to pay more elsewhere. If I could give it zero stars, I would.

Disgusting customer service! – Strongly do not recommend Poco at all! Waited at the checkout for over 10 minutes whilst the two ladies were busy chatting away. While clearly aware of the line! You're hired to serve customers, not to talk. Went up to the register and gave details, and she said our name wasn't there, in a very rude and appalling manner. Yet we have previously… Read more

used that name once beforehand. Proceeded to ask if it was possible to open an account then, in which we received a stubborn no and in addition, with an eye roll. Even young toddlers have more manners than these people.. They did not show any signs of respect towards the customers. Maybe the line wouldn't be crowded if the 'girls' there would do their job properly!

ATROCIOUS IN EVERY WAY - WORSE CUSTOMER EXPERIENCE EVER – Over five weeks of chasing and waiting and still haven't got a full refund of damaged furniture delivered nor has the damaged furniture been picked up. Oh, and you cannot get a refund until they pick the furniture up. Always having to call and chase them, and they are so dismissive of you even when you go instore to try and sort things out. I WILL… Read more

NEVER PURCHASE FROM THIS PLACE EVER AGAIN AND I WILL ENCOURAGE EVERYONE THAT I KNOW NOT TO SHOP HERE EITHER!!! I am appalled at POCO, shame on you. I would rate this zero stars if I could.

first time shopper – I bought minor things at poco during clearance season . I found it not bad

Disgraceful customer service – We left our items at the cash register and walked out of the store when we were made to wait for 5min while a staff member finished chatting to her friends. In addition, rather than pausing her conversation and politely instructing us to go wait at the register for her, she rudely waved her hand about - as if we are meant to read her mind and… Read more

know where she wanted us to go. Absolutely poor customer service I have ever experienced. Will not be returning back to Poco Crossroads.

Poor service - Incredibly unprofessional – Sadly I have to agree with the majority of reviews here. After a three week wait the wrong bed was delivered. I have had incorrect items delivered from other stores, I know that errors can occur and understand that, but most stores immediately acknowledge it as their error and make an effort to correct it. Poco do not see it as their error but… Read more

blame their external delivery company or try to infer that you simply don't know what you ordered. They are unable to advise if they have an item in stock or when delivery may be rearranged. Trying to resolve the matter over the phone is futile as they seldom answer it or if you are fortunate enough to get through they will promise a return call but will not do so. All of these points were presented directly to the manager of the store who to the last word still insisted that these events and procedures can be described as "professional". The most telling though is that I was told the matter would be "escalated" and that someone would be in touch - I am still waiting.

Bad! – I have never experienced so much unprofessionalism from any other company ever. Crossroads Poco has terrible customer service. They made no effort to fix the problem.

Horrible – I placed an order back in April and they've only managed to have things delivered in October. They told me that it would take a months for things to get sent in from overseas and delivered. When I called them a month and a half later, I got told that their "system shut down" and all their records were vanished or some sort. So it from then on, i… Read more

had to wait months for a delivery and when they came only half the stuff was delivered. So I had to call them up again and wait for my stuff to be delivered. And when the stuff FINALLY CAME, it came in the wrong colour. Are you kidding me? If I didn't call them up every so often, I think they would have forgotten about my order completed. Thank goodness I had a receipt with me. Definitely not shopping here every again, despite the low, affordable prices, it was a horrible experience.

would never shop again – bought two cabinets paid $400 each and not even one month later the whole thing is falling apart. you get what u pay for would never buy anything from them again

Excellent customer service – I would highly recommend Pocos if for nothing but there customer service . We had made purchases prier to this one in December 2014 and have been impressed with the quality of the lounge that was previously bought . My purchase in Dec was there Flynn Lift chair for my elderly mother , Having gone over all chairs on the market this was the most… Read more

comfortable for my mother ( price was not the issue at all, It was a bonus ) . 5 months into owning it we had an electronic problem and with in the week they had fully replaced the chair and taken away the faulty one . The manager would Email or call me to touch base regularly so that my mother was not long without a working chair . So its a definite yes,, I will be going back to buy from them again knowing that if something is wrong they fix the situation fast and the fact that if her chair was out of stock they were going to lend her another model till her one arrived . Poco has won me as a customer Thank you

Hated assembling furniture – Assembling of the furniture is bit of a hassle when compared with IKEA. I had many issues when assembling my living room set, some of which were incorrect assembly instructions, incorrect nails and varying lengths of pieces of wood. My wife and I have decided not purchase any furniture from POCO going forwards.

Bad service – Go to POCO On the 22/02/15 i spend $1350.00 on a bedroom suite they tell me it will be it Tuesday at latest Wednesday. So have a day off work on Wednesday to pick it up its not there as they did not order it.The warehouse manager [Name removed] he will get it out to me asap Thursday transport company rings saying it will be there Monday next week… Read more

what the ----.

They do not do as they say they lie and try to pass the buck to everyone else.

This will be the last time i get caught as i will never go back.

Paul