Reviewer Photos & Videos
Love the Benchtops
Just replaced our old ugly laminate benchtop with a Polytec Laminate in Tunisia Stone Matera which is an ultra Matte finish.
It looks AMAZING, I went with a 40mm thickness instead of a standard 32mm and it really looks like a stone benchtop but without the crazy price tag that I just couldn't justify.
This benchtop looks fantastic paired with a black composite granite sink that I got from Hafele.
Highy recommend their Matera finish benchtops.
Had my 'ultra white' cabinets that turned yellow replaced under the 7 year warranty. It meant most of the cabinets and carcasses had to be removed. Unfortunately, the installers sent by polytec weren't as professional as the ones that initially installed the cabinets. The cabinets did not fit same as before and ended up with a 5mm gap that they had to fill which they did not discuss with me just went ahead and did it, it was too late to do anything about it when i noticed it. The finish product is not as good. They had to make several trips b...ack cause they had wrong size for some cabinets, replace scratched doors, mismatched hinges cause they misplaced the original ones, the glass on the glass cabinets was not same quality as before it took a few visits to get it right. Glass cabinets don't have the same professional finish. Polytec weren't interested in hearing about my dissappointed with the installers. The whole process took 9 months in the end I was glad not to see them again.
We had our kitchen cabinetry built using the Polytec Oxford Venette six months ago. I can not remove the marks off the surfaces. I have followed the cleaning instructions on the Polytec website, and from their responses on here to other customers with the same issue, but it does not work. The slightest touch marks the surface, even from your knuckles when using the handles marks the cupboards. We had the small sample piece to test, however it did not seem to mark the same way as our actual cupboards. I read that dark colours would require extra...cleaning and was fine with that. However, I didn’t expect to be unable to clean it, nor expect the marks to be so incredibly visible. Everywhere. The sample piece also does not show that along the edges small pieces of the ‘wrap’ remain, making it look cheaply made. I am hoping these eventually wear off. My friend has also used the black Venette in her kitchen. Exactly the same issues. She has said the ONLY thing that she has found that cleans the surface is mineral turpentine - I am nervous to try this as the toxic smell from turps is quite intense. From reading other reviews, I am aware that Polytec will take zero responsibility and blame the customer for not choosing a product suitable for their needs. I assure you it is not the customer, it is the product. Do not use this material for your kitchen unless you only want to look at it, and not touch it.
Bench top scratches
I purchased my new kitchen Feb last year first island bench top had scratches they agreed to replace the replacement turned up with scratches when plastic covering was removed they sent it back and had another bench top sent out to find out my 6 month old kitchen has a lot of scratches but they refuse to replace it now I was told my plates and cups must be causing it so now a year old what are they going to look like in 3 years not happy at all with them
- Verified customer
Ruined My Brand New Home that has 2 1/2 kitchens
We built a new home with Clarendon on the Gold Coast and had handover on 24 June 2019. Within 2 days had noticed all the marks that had been surfacing on all of our cupboard that are made from Polytec Black Grain Woodmatt.
To put things into perspective this was a big house and these cupboards and material where used in our kitchen under cupboards, draws, kick boards and underside of Island bench as well as 4 bathrooms cupboards,( 2 of which have double basin cupboards) laundry under cupboards and appliance tower, butlers pantry and another sel...
- Verified customer
Misleading marketing of Ultramatt; inferior product that shows every tiny smudge and stains easily
We owner-built and went with a respected local cabinetmaker for our kitchen cabinets, robes, laundry and hall cupboards. We selected from the Ultramatt range Matt Black and Jasmine White with the Matt Black being used extensively. One of the key reasons we went with this product is because of representations made on their website which turned out to be completely and utterly misleading:
"...fingerprint and scratch resistant properties of Ultramatt make it a perfect choice for high-traffic areas".
This product is meant to be a premium version...of the Venette which makes even bolder claims about fingerprint and smudge-resistance. Suffice to say the performance of Ultramatt falls well short of their claims. We've had a standard black laminate in a previous house and the constant marking (fingerprints, smudges) drove us nuts hence we searched for a product that would overcome this problem. We moved in 2 months ago and have noticed the black surfaces are not only constantly showing up fingerprints (or ANY smudge from any skin contact) but it's also staining easily (e.g. the cupboard under the sink shows drip marks from water that prove difficult to remove).
Steer clear of the matte venette
I have the matte black and white in the Polytech venette and have had nothing but problems. The sample I was shown was nothing like what I got. The product absorbs every mark. I understand matte products mark but these marks are hard to get out of not cleaned literally straight away. My kitchen is more high maintence then my 2 years.
Kitchens are the most used room in the whole house unless you want to be cleaning it 24/7 avoid it. My white cupboards have a permanent grey discolour shadow where you open them that I can’t get out. And the black...
A Company that stands by their Product!
It's a dream come true to have my 'ultra white' kitchen that turned yellow replaced under Warranty. Polytec honoured their 7 year Warranty Policy & I was impressed with the way their staff conducted themselves, carrying out the replacement work with care, integrity & consideration.
I'd like to thank Polytec for being a Top Company.
- Verified customer
Ruined my brand new apartment
Along with other complainants, I too have the dark scheme and it is a nightmare with constant marks as soon as its touched. As per the standard cut n paste answer they give I contacted the warranty department and put a claim in that the product is "not fit for purpose" The rep turned up and managed to clean a bit off and said its a cleanable product and nothing wrong with it. As soon as he cleaned it I opened the doors and the marks came immediately back again and I told rep considering you have up to 3 meals a day plus emptying dishwasher etc ...am I expected to clean the cupboards mulitple times a day every time they are touched. He stated its up to me how many times a day I decide to clean the cupboards and drawers and it is a suitable product. Totally unsatisfactory and the the product should never be used as a touchable service and Customer Service is very confrontational and argumentive.
Had polytec venette in drak grey installed on my new kitchen island drawer panel fronts. Shows every little mark, constantly cleaning and even then still doesn't look great. Also have a scuff mark when not supposed to scuff. Would never recommend to anyone
Excellent product, service, and staff. Highly recommended.
I have Polytec cabinetry in my recently renovated kitchen and laundry. The product is great, and the staff have always been very pleasant, professional, and punctual. I would happily recommend Polytec to friends and family.
Stay clear of this product. Worse laminate product I have ever encountered.
I recently purchased a Polytec composite laminate for my outdoor kitchen cabinets from a kitchen company. I noticed that marks on the cabinet doors would not come off no matter what I tried. I do have black doors and understood that this would entail more cleaning but I did not realise that you could actually not clean anything off the Polytec doors, even fingermarks. I rang the manager of the kitchen company and he contacted Polytec and had a representative come out here. Firstly the representative asked me what cleaning products I had used an...d I advised him what I had used and that none of them had cleaned any of the marks off. He proceeded to tell me that is because I chose black doors and should have gone with a different colour but insisted that they could be cleaned. He had a cloth and a bottle of windex and after scrubbing over and over again not only did he not remove all of the marks but the doors looked worse than before because they were now streaked all over from the Windex. I said to him that I can't live with the doors like that and he said that he has never seen that happen on their doors and this is the first time he has come across Polytec doors that can't be cleaned (which is absolute rubbish because when I read the reviews there were reviews stating that they could not clean the product and when they managed to get some of the marks off it left streaking all over the cabinets, so obviously he lied and it is obviously a major problem/flaw in the product). He took photos of the cabinets to show management but said that they would not be doing anything else in regard to changing the cabinets or supplying some sort of cleaning solution that would clean them as it is not classed as a fault in the product. I argued with him as I did not agree with his opinion that it was not a fault in the product as it ridiculous that everything marks the product and then cannot be cleaned off which is obviously a fault. He then said to me that he had done me a favour by driving two hours to my house to see for himself what the problem was and implied that I should be thankful that he even came out to look at the problem. I intend to pursue this matter and will be ringing Consumer Affairs to see what I can do but I advise everyone out there to stay well clear of this product as it is obviously faulty in the fact that you can't actually clean it and have to live with finger marks and streaking all over your cabinets. I also pointed out to the rep from Polytec that the end panels between the cabinets had faded to grey for some reason (please bear in mind that I only had the kitchen installed 6 months ago) and I now had grey end panels between my cabinets which looked terrible. He had a bottle of black furniture polish and rubbed it along the end panels and they did look better but I can't believe that in only 6 months they had already faded. My concern is what are the cabinets going to look like in the future if the end panels can fade in so short a time period and it is ridiculous that I will have to keep applying black furniture polish to my Polytec end panels between my cabinets so that they stay black. I just can't emphasise enough what an inferior product this is and not worth the huge amount of money I paid for it.
Having decided on the use of Polytec Ultra Glaze Phantom Black Gloss in our new high end kitchen under the kitchen cabinet manufacturers recommendations for it's supposed superior quality and scratch resistant protection. We have noticed that all overhead panel's - 6 in all have bowed both horizontally and vertically. These panel's are in play and still have protective film on them. The cabinets are not in use as the kitchen is in the process of completion. This problem had been brought to the attention of kitchen cabinet manufacturer who reord...ered replacement panel's directly from Polytec. Once received from Polytec the kitchen cabinet manufacturer inspected them but found these panel's to be also bowed. Polytec's rep was called in to inspect and claimed Polytec would remake these panel's however said Polytec's tolerance on bowing is 3mm over 1200mm. Also stating " do not expect the replacement panel's to be flat, it's just not possible." I find this totally unacceptable considering Polytec information under Storage and Maintenance states "avoid leaning large doors,panel's and sheets against wall's or other surfaces, this will cause bowing and may void any warranty obligations held by Polytec. It is also inexcusable that Polytec are supplying a product which is already bowed and is "Not fit for Purpose." In the meantime we are left with an incomplete high end kitchen awaiting resolution. Which in our eyes doesn't seem to be forthcoming any time soon.
Not yet a client but...
I'm currently shopping for new kitchen, bathroom and laundry cabinetry. I've read the reviews here and I must say I'm impressed with the way Polytec responds to issues. That's a huge plus in Australia these days with so many dodgy businesses on the market.
Exceptional Quality Customer Service - Polytec
Recently we noticed that our white kitchen cupboards had turned yellow. The kitchen was less than five years old. I contacted the company who had supplied the kitchen and they referred my concern to Polytec who had manufactured the board.
I could not believe how well this whole matter was handled - no fuss, no arguments, no haggling with the kitchen supplier or the board manufacturer – just a simple telephone call from Polytec - “when can we come out and measure up”. And it all happened just like that. The replacement kitchen was insta...lled last week. Congratulations to all concerned and our sincere thanks for following this up so quickly. I would also like to say that the workmanship carried out by the installers, who had to remove and replace the discoloured panels, was excellent. You would not even know that they had been here. It is extremely rare to find this type of after sales service these days, so well done everyone.
We have a kitchen and two bathrooms in our home with Polytec cabinets which have all completely discoloured, from bright white to yellow, within 5 years of installation. We didn’t install the kitchen ourselves, so have been told that we can’t be covered by the Polytec warranty without original invoices. This of course is not strictly the fault of Polytec, however given that in this case the cabinet maker is refusing to provide any proof of purchase to us, we have no recourse against a defective product. Disappointing to say the least, and relevant to anyone purchasing a property with this product already installed- you will not be assisted if this happens to you.
Questions & Answers
We are are in the process getting our kitchen quoted and have noticed and number of complaints against Ultraglaze product especially in regards to the white colour changing to yellow... But we noticed that there is no complaints against Createc product...
1 - In terms of quality compared between the twoproduct? Createc Vs Ultraglaze?
2 - Is Createc is relatively new product?
3 - In terms of pricing whoch one is more expensive?
There are no manufacturing faults with either Createc or Ultraglaze products, these are both premium ranges and come with a 7 year warranty to give you assurance our products do last the test of time.
Ultraglaze is a newer product than Createc and is an acrylic surface rather than a lacquered surface. We would recommend viewing both colours in a sample to determine what is best for your application.
Yesterday we finalised our new large kitchen and Butler’s pantry with Polytec Black Wenge Gloss finish. After reading some reviews here I am seriously bit concerned with high maintenance requirement with dark colour and having marks issue. Please let us know while we can still change which product do you offer with least maintenance and leave very minimal fingerprints? I saw Venette finish in same Black Wenge Color - should I change it to Venette to meet my less maintenance requirement?
Hi, have you sent this to me in error? I can tell you from my experience my cabinets are high gloss white and you can see the fingerprints and smudges depending on the lighting. Hoping you can get some answers and make the right decision for you.
Sorry not sure what happened there! However thanks for your feedback. I still like to explore what difference it would be with matt finish though so I will check again in main topic. Appreciate your help.
Hi there, Gloss finishes will show fingerprints as it is a glass-like surface, with similar cleaning to glass. Venette has been created for customers to achieve a matte, soft finish with minimal fingerprints.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.