Polytec

Terrible communication from Polytec and Ben the representative. Ordered a small benchtop and told delivery would be 3-4 weeks. It was disappointing for that time frame but said yes. It's already been 4 and a half weeks and I'm now told it will be another 9 days! So POOR Polytec, I wouldn't have done that if I knew you weren't going to bother with it. Never again.

We are extremely disappointed with our experience with Polytec. We specifically requested a finish that wouldn’t show fingerprints, as it was for a high-touch area. Unfortunately, fingerprints show even with the lightest brush of skin. We were initially told not to use any chemicals or products like Windex on the surface. However, when a… Read more

representative came out, he advised us to use a very strong, chemical-based degreaser (the type used on cars). After it was applied, the fumes were so strong that even my husband was coughing when he came home. We have children with asthma, and this is simply not something we can use in our home.

When we escalated our concerns to management, our complaint was brushed off as if we were just unhappy customers rather than addressing the actual issues. The lack of customer service and accountability has been very disappointing.

Based on our experience, we would not recommend this product or the level of service provided.

We had a kitchen installed and they used Polytec for the drawers and cupboards. We had a claim under warranty, Polytec responded within a couple of days and came to our house to assess our claim. We were extremely happy with the outcome. The… Read more

required repairs were completed within a very good time and the service agent was very professional and did an excellent job. We highly recommend them.

Polytec - Excellent after sales service, replaced product under warranty no questions asked. Employees completing the job kept us up to date, were professional and courteous throughout. Good old fashioned customer service that is rare to find these days.

I had a great experience with Polytec for my kitchen cabinet installation. Danny was professional, on time, and did excellent work. The cabinets look amazing and were installed with great attention to detail. Communication was smooth throughout and installation was finished on schedule. Highly recommend if you’re looking for quality craftsmanship and reliable service. Thank you Polytec.

We are cabinet makers/ joiners based in Melbourne. Our experience of using Polytec and their products over the last 10 years has been brilliant. The products and service are constantly improving and our rep addresses any issues pretty much immediately, although we rarely have any. Some of the issues that are in these reviews are just down to a… Read more ·  1

lack of production quality and poor application of materials. Areas of high moisture and heat usually shouldn't have thermo formed products. Edges that are peeling off, have gaps or marks are typically down to poor workmanship. Find a good maker and they'll be able to advise you well and provide you with a great product. We aren't paid to write this - I just feel that the positives are rarely addressed.

Polytec Venette is a faulty but premium marketed product!!! Do yourself a favour and do not get Polytec venette finish. I have had the whole new kitchen made with it, I was told it is an "upgrade" from the basic melamine fronts, paid a higher price but this product is absolutely not suitable for use. After about a year of gentle use the… Read more

cabinets were showing horrible marks, chips and scratches all over. I have never had that kind of issues with any other kitchen. I made a claim and Polytec at the end agreed to replace the lower cabinets (claiming it might have been a faulty batch...) fast forward not even a year the cabinets look the same as before they were replaced. I'm in tears looking at this awful kitchen after only 2 years of use :(

Like others have said, this product is impossible to clean, once it stains it can't get off, and not even products that Polytec recommends for cleaning it DO NOT WORK!

It scratches and marks super easily, its porous and shows fingerprints although marketed as not. I can't believe that they are still selling these fronts and I wouldn't recommend it at all!

We have used polytec tas oak for a tv cabinet install as recommended by the installer,the quality of product seems decent but if you have any real tas oak furniture and expect the tas oak supplied by polytech to look even remotely similar you will be disappointed

Terrible yellowing of white cabinets – Like others I had a white gloss kitchen installed in 2012 /2013 and it is a disgusting shade a yellow now. No direct sunlight on it or cleaning on it. I spent $35,000 on it and it’s so bad. Warranty is only 7 years on the colour. It starting turning before then and I wish I perused it earlier. My neighbours went with laminex brand and it is still perfectly white and it’s a year older. I wish I had never bought this brand.

Polytec yellowing cabinets – My mum's polytec cabinetry (installed in 2013) has progressively become more and more yellow over the years. Like other reviewers, my mum is now outside the warranty period and polytec have refused to offer a solution for their faulty product. It's unconscionable that a major cabinetry supplier allows their faulty product to be installed in so many homes without any rectification options. Disappointed is an understatement.

Polytec Calacutta D'Oro Matera benchtops - DON'T BUY – We recently did a kitchen reno and installed Polytec Calacutta D'Oro Matera bench tops (Dec24). One month later the surface shows a lot of scratches and scuff marks compared to the previous bench top that was 29 years old. This is just from moving plates, cups around. Anything heavier than a cup is being picked up to be moved and we always use… Read more

cutting boards. I'm a very fussy person and always follow the instructions and look after things really well. When cleaning the bench top I've only used a water dampened cloth to clean and a separate dry cloth to dry it off. I understand that these products are 'scratch-resistant' and that it will scratch if you use sharp utensils, but not from just moving a cup or plate around. I'm very disappointed to say the least but extra precautionary steps are now being taken by the family. I can just hope that it won't look like a dog's breakfast in a couple of years!!!

Don't waste your money on Polytec – We had our kitchen renovated about 6 months ago with polytec cabinets and benchtops. The benchtop scratches terribly with just everyday use to the point that we now use placemats, kitchen drying cloths, and cutting boards for everything we use in the kitchen to prevent further damage. The rep has advised that unfortunately polytec warranties don't… Read more

cover surface scratches. To say we are disappointed with the product is an understatement, it is clearly an inferior product and not fit for purpose and should be removed from the market. My old laminate benchtops were almost 40 years old and didn't scratch like this one does. Please do your research before deciding on a kitchen renovation so that you won't be disappointed with the result. It's a lot of money to waste!

Polytec - not a good product – We had a polytec kitchen installed when we built our home 2021, Hallmark was the builder and the kitchen was supplied and fitted by Custom Interiors. The main issue we have is the polytec edging on the doors, draws and kickboards are separating. I could not recommend this product.

Worst Product Every – Renovated kitchen, laundry and bathrooms 2022 using Polytec Laminate product suggested through the kitchen installers, worse product ever. I dont know how you can sell a product that leaves marks from day one, and we have used every product you can think of to try and remove nothing works. You should not be allowed to sell a product if you dont… Read more

have a product to clean it, using what you recommend to clean it with is utter crap. My 20 year old laminate was far superior. If I had read all reviews before hand I would never have purchased. You basically take the word from your installer. You should all be ashamed of yourselves for selling such a poor product and give all customers there money back or replace with a product that actually doesnt mark.

Venette disaster – Have used Venette cinder on my kitchen ,laundry and upstairs cabinetry. In short it is TERRIBLE. Actually the most disappointing thing about our new house. Despite being sold as finger resistant the product showed marks from day one and despite regular daily cleaning have continued to accumulate and are unable to be removed. I am unconcerned at… Read more

this stage that the cabinets do show marks however I am furious that the product CANNOT be completely cleaned of marks. A rep came out and during our conversation acknowledged the product is problematic. The lower cabinets were replaced and have done exactly the same. When washing, the cabinets stay wet even after wiping down with a dry cloth indicating that the surface is POROUS. Therefore all stains will be absorbed and the more stubborn ones will not budge. Have tried all remedies, no result. Polytec have refused to enter into any conversation re a solution. DO NOT TOUCH THIS PRODUCT. Have also done two kitchens in Matera and both have scratched from day one without any provocation. Previous Laminex products have performed well. Choose carefully!

Disappointing product result – Our new walk-in robe finish was selected based on the Polytech samples offered by the cabinet-maker. The designer there convinced me to select the Silk Woodmatt finish as she said some of the other woodgrain finishes would prove more difficult to clean. The sample colour is a soft pink-grey with soft wood grain texture. My completed cabinetry is… Read more

very disappointing in colour. The edge strips match the sample however, all of the other surfaces are cooler in colour. When I searched the colour up on the Polytech website it is described as "green grey". The fact that the sample was completely wrong and misleading has led to an inappropriate colour selection in my walk-in robe that makes it feel like tired 1980s office furniture. And the fact that the edge strips don't match the flat panel surfaces cheapen it further. I phoned Poytech to get their take on the situation and was simply told to contact my cabinet-maker. For what purpose? Do they really expect the cabinet-maker will rip out expensive cabinetry and replace it all? I wish I had saved a lot of money in retrospect and selected plain white melamine instead.

Very positive experience – We had problems with the type of bench top we chose but Polytec were wonderful. They replaced the faulty product and the two young men who carried out the work were extremely professional and polite. We would thoroughly recommend Polytec Kitchen products. Show details ·  1

Beware Polytec Matera finish laminate benchtops! – Below is my original review that I stand by as relevant at the time. This update is about the positive experience I had with the warranty process. At every step of the process - all Polytec reps were clear in their communications, timely in their responses, considerate & respectful. The warranty claim was accepted without hesitation due to a… Read more

manufacturing fault & unexplained marks on the laminate. Product information was explained & suggestions about alternative more durable laminate finishes were made. I was unable to get the same colour in a more durable finish, which was extremely disappointing, so it took me a very long time to decide on a different colour (a year) - but the Polytec warranty guy was patient & supportive during that time. I now have my replacement benchtop - installed by Polytec with a minimum of disruption - (they did a better job than the installers of my original bench). It looks great - matches everything else in my kitchen & the Smooth finish I chose is so much more practical for a kitchen bench than the Matera finish. My kitchen is a small all laminate kitchen, but I felt I was treated equal to others with much grander kitchens & products. I couldn’t fault Polytec on the warranty approach.

I chose this finish for my new laminate benchtops (Calcutta D’oro Matera) to avoid the constant of finger marks that you get on a glossy surface. But at least finger marks wash off!!! This Matera surface (especially on the white areas) seems to absorb things and mark really easily - and the marks don’t wash off! I’m known for being very fussy and follow instructions and look after things really well. I’m very careful. I’ve only ever used a water dampened cloth to clean it and always dry it off - but where I’ve rubbed a bit to try to get marks off, a new mark appears from the rubbing. It also chips and scuffs and scratches really easily. I’ve always had laminate bench tops and have never had one that marked so easily. A kitchen bench is a work top, and of course there will be food and liquid spills and some knocks, but how this has marked in such a short period of time tells me it’s totally inappropriate for a kitchen bench. I’m am really, really disappointed. It’s only just over 12 months old. I have submitted a warranty claim but have yet to hear back.

Polytec Woodmat is Cheap and Flimsy – The kitchen in our Masterton Home using Polytec laminates contains doors and draw fronts in Woodmatt and white melamine. They are not the same thickness. The flimsy Woodmatt finish is on mdf that gives a total thickness of less than 16mm. These chip so easily 3 have been chipped between PCI and hand over. The white doors are just over 18mm thick.… Read more

The difference between the doors is very obvious. The Woodmatt product is on this below industry standard mdf because it is made cheap, feels cheap and the rate it is developing chips, will look cheap. Avoid Polytec Woodmatt products in your Masterton Home.

Terrible product, terrible customer service – Shocking product - scratches, warps, not fit for purpose. The worst customer service I have ever dealt with. Accounts people are the worst in the whole organisation. Do not recommend.

Bad quality – Scratches and don'ts, got them replaced with new ones with scratches and dints. The local rep said it's not scratches it's how it's machined. Well they are machined terribly then and after reading other reviews of people have the same issue I would definitely think if a different product next time. Don't forget poor support to. Show details

My polytec cabinet doors have tiny oil drops – Hi Team, I have move in to my house a year ago and I have Notice that both of my bottega oak matt cabinet door have it seems like a tiny oil splash in it. I have try to remove it using different products but won't come off. During the day I can't see it, but once I turn on the light and shone in that part of cabinets you will see it clearly. What… Read more

should I use to remove those looks like a tiny splash of oil? Or is it a damage product? The rest of the door are clear, except with those two doors. Thanks in advance.

Products, service and employees – The professionalism provided by Polytec from showroom visit for product selection, delivery with installation has been faultless and the workers who did final fit and install a credit to "team Polytec Show details ·  3

Excellent workmanship in Kitchen Reno's – I would like to acknowledge two young employees of Polytec and the product, I appreciated the fantastic job and workmanship of both Michael and Adam in restoring my kitchen back to its beautiful self again and left me with no mess to clean. Both Michael and Adam were professional and polite, they are both a credit and an asset to your company. … Read more ·  2

The product itself is of beautiful quality, I am very happy with the end product. I highly recommend Polytec if you are looking for a new Kitchen. MG