Stay clear of this product. Worse laminate product I have ever encountered.
I recently purchased a Polytec composite laminate for my outdoor kitchen cabinets from a kitchen company. I noticed that marks on the cabinet doors would not come off no matter what I tried. I do have black doors and understood that this would entail more cleaning but I did not realise that you could actually not clean anything off the Polytec doors, even fingermarks. I rang the manager of the kitchen company and he contacted Polytec and had a representative come out here. Firstly the representative asked me what cleaning products I had used an...d I advised him what I had used and that none of them had cleaned any of the marks off. He proceeded to tell me that is because I chose black doors and should have gone with a different colour but insisted that they could be cleaned. He had a cloth and a bottle of windex and after scrubbing over and over again not only did he not remove all of the marks but the doors looked worse than before because they were now streaked all over from the Windex. I said to him that I can't live with the doors like that and he said that he has never seen that happen on their doors and this is the first time he has come across Polytec doors that can't be cleaned (which is absolute rubbish because when I read the reviews there were reviews stating that they could not clean the product and when they managed to get some of the marks off it left streaking all over the cabinets, so obviously he lied and it is obviously a major problem/flaw in the product). He took photos of the cabinets to show management but said that they would not be doing anything else in regard to changing the cabinets or supplying some sort of cleaning solution that would clean them as it is not classed as a fault in the product. I argued with him as I did not agree with his opinion that it was not a fault in the product as it ridiculous that everything marks the product and then cannot be cleaned off which is obviously a fault. He then said to me that he had done me a favour by driving two hours to my house to see for himself what the problem was and implied that I should be thankful that he even came out to look at the problem. I intend to pursue this matter and will be ringing Consumer Affairs to see what I can do but I advise everyone out there to stay well clear of this product as it is obviously faulty in the fact that you can't actually clean it and have to live with finger marks and streaking all over your cabinets. I also pointed out to the rep from Polytec that the end panels between the cabinets had faded to grey for some reason (please bear in mind that I only had the kitchen installed 6 months ago) and I now had grey end panels between my cabinets which looked terrible. He had a bottle of black furniture polish and rubbed it along the end panels and they did look better but I can't believe that in only 6 months they had already faded. My concern is what are the cabinets going to look like in the future if the end panels can fade in so short a time period and it is ridiculous that I will have to keep applying black furniture polish to my Polytec end panels between my cabinets so that they stay black. I just can't emphasise enough what an inferior product this is and not worth the huge amount of money I paid for it.
Having decided on the use of Polytec Ultra Glaze Phantom Black Gloss in our new high end kitchen under the kitchen cabinet manufacturers recommendations for it's supposed superior quality and scratch resistant protection. We have noticed that all overhead panel's - 6 in all have bowed both horizontally and vertically. These panel's are in play and still have protective film on them. The cabinets are not in use as the kitchen is in the process of completion. This problem had been brought to the attention of kitchen cabinet manufacturer who reord...ered replacement panel's directly from Polytec. Once received from Polytec the kitchen cabinet manufacturer inspected them but found these panel's to be also bowed. Polytec's rep was called in to inspect and claimed Polytec would remake these panel's however said Polytec's tolerance on bowing is 3mm over 1200mm. Also stating " do not expect the replacement panel's to be flat, it's just not possible." I find this totally unacceptable considering Polytec information under Storage and Maintenance states "avoid leaning large doors,panel's and sheets against wall's or other surfaces, this will cause bowing and may void any warranty obligations held by Polytec. It is also inexcusable that Polytec are supplying a product which is already bowed and is "Not fit for Purpose." In the meantime we are left with an incomplete high end kitchen awaiting resolution. Which in our eyes doesn't seem to be forthcoming any time soon.
Not yet a client but...
I'm currently shopping for new kitchen, bathroom and laundry cabinetry. I've read the reviews here and I must say I'm impressed with the way Polytec responds to issues. That's a huge plus in Australia these days with so many dodgy businesses on the market.
Exceptional Quality Customer Service - Polytec
Recently we noticed that our white kitchen cupboards had turned yellow. The kitchen was less than five years old. I contacted the company who had supplied the kitchen and they referred my concern to Polytec who had manufactured the board.
I could not believe how well this whole matter was handled - no fuss, no arguments, no haggling with the kitchen supplier or the board manufacturer – just a simple telephone call from Polytec - “when can we come out and measure up”. And it all happened just like that. The replacement kitchen was insta...lled last week. Congratulations to all concerned and our sincere thanks for following this up so quickly. I would also like to say that the workmanship carried out by the installers, who had to remove and replace the discoloured panels, was excellent. You would not even know that they had been here. It is extremely rare to find this type of after sales service these days, so well done everyone.
We have a kitchen and two bathrooms in our home with Polytec cabinets which have all completely discoloured, from bright white to yellow, within 5 years of installation. We didn’t install the kitchen ourselves, so have been told that we can’t be covered by the Polytec warranty without original invoices. This of course is not strictly the fault of Polytec, however given that in this case the cabinet maker is refusing to provide any proof of purchase to us, we have no recourse against a defective product. Disappointing to say the least, and relevant to anyone purchasing a property with this product already installed- you will not be assisted if this happens to you.
Wonderful service and great product
I had an issue with my kitchen drawers but as it turned out, it was an issue in relation to the design and not the materials. Although this was not Polytech's issue they still helped me out by replacing the kitchen drawers and installing it all at no cost to me. The product looks wonderful and both Dale and Michael were fantastic
Difficult to keep scratch free.
Had a kitchen renovation about 5 years ago, Royal Oyster ultraglaze. It looks wonderful but constantly worry when the grandchildren visit as it is not child friendly. Scratches easily and I don’t know how to remove them. Smudge marks easily too but wipe off relatively well. The installers left some glue and this shows up in certain light conditions. Don’t know how to remove this either. The kitchen looks great but is hard work in a very light filled area.
Refuse to post or deliver small package: pickup only central coast
I recently ordered new edging tape to smarten up my Polytec kitchen cabinets & requested postage be added to the invoice. [name removed] in Customer Service told me "All retail orders must be collected from our Somersby Warehouse, either by yourself or by a courier company." It seemed bizarre to refuse a service as basic as postage but I needed the product & paid the invoice (o/n 7771229).
When I Googled the warehouse address I discovered Somersby was on the Central Coast over 3 hours roundtrip from Sydney by car. I dont drive so the remoteness...
Honouring of warranty
Our white kitchen cupboards and bathroom vanities turned yellow. After contacting the company they came and inspected and advised that all would be replaced. All work has now been finished and cannot fault their professionalism and workmanship, we now have a sparkling white kitchen again. I congratulate the company on honouring their warranty as the kitchen had been in for 6 years (but gradually turning yellow of the past 3 years).
Polytec maintenance issue
Our quite new white kitchen and bathroom cupboards had become a horrible cream colour. Polytec came and check measured all affected areas and replaced with lovely bright white doors etc. There were two drawers, 1 cupboard which were not included in the order (due to a mistake) and 1 bench end had a scratch on it. The tradesmen who installed the new doors etc. have promised to return and fix these items. The workmen were polite, clean, tidy and did their work very well. We look forward to getting the repairs completed as soon as possible.
- Verified customer
Cannot repair minor damage in benchtop
Small chip (<1cm) in new matera benchtop and was advised by Polytec no product to repair and they only recommend to replace the benchtop. Matera benchtop seems to scratch and damage easily. No service in regards to repair of their own product.
Matera laminate is not a good product
Have just installed a new Freedom kitchen with a matera laminate on the island bench. Within 3 weeks a scratch has marked the matera permanately. Advised it is not a warranty issue. What is the point of having a surface in a kitchen that cannot cope with wear and tear. So disappointed with the product and the company. Such a waste of money. Do not deal with this product. Both companies have full payment for their products but leave a very unhappy customer. I do intend to take it higher and go to consumer affairs.
Beyond expected customer service
I recently went through a warranty claim with Polytec regarding the discolouration of my kitchen cupboards (white to yellowish). Immediately they were aware of the defective batch, claimed responsibility, remeasured the kitchen and made an appointment to replace everything under warranty. The whole process was quick and easy. Defective items are sold daily, it happens, its how the company reacts that decides how people will perceive them and I personally believe Polytec handled this matter in an upmost professional manor.
A Polytec tradesm...an came out and replaced all defective items in my kitchen and the result is amazing. It wasn't a "quick job" it was done with attention to detail, could not find one bad thing about it. Being a Carpenter myself you appreciate this kind of work. I was working during the new installation and had washing on the line, the tradesman before he finished for the day noticed it was about to rain and took the clothes off the line for me. How can you beat that? I will definitely use them again and highly recommend Polytec as they stand by their name and product.
We had a gloss white kitchen installed 3 or 4 years ago which started to go yellow. We contacted the Company as our installers had retired. Upon sending a copy of receipt they promptly sent a representative to check it out. ( note we live North Coast NSW ) He measured up and we made a time to redo the kitchen. We were very concerned that it would be pulled apart and redone ok, however the two young tradesmen were fantastic and two days of work later ( its a large kitchen) we were thrilled with the job and the professional and friendly way in w...hich it was done, the kitchen and outside work area was left spotless. Polytec obviously had a production issue with this product, however its so refreshing to find a company that stands by its product so well in this day and age
Never Buy Polytec
As owner/builders it was our intention to create a key feature wall of floor to ceiling cupboards and the particular colour was chosen to enhance this overall affect. The overall concept works well however the laminate product we chose has never been able to be cleaned effectively to achieve a streak free finish. This detracts from the intention of the design and upsets me greatly because I spend so much time trying clean it. The kitchen island is white and there are no issues with cleaning this laminate finish, as it does not leave any streaks.... (same way I clean the cupboard doors) On advise from my cabinet installer I use mild soap and water, microfibers cloths, chamois, diluted vinegar, and a window cleaner wiper in an attempt to obtain an all over streak free clean finish but nothing has worked. If you attempt to wipe any small mark especially when opening the doors or even touch with clean fingertips or hand it leaves an imprint and wipe marks are clearly visible. A rep recently came to my home and took further photos. He asked if I had ever used any ammonia based product, gumption or steel wool, which I informed that I had not. He spent some considerable time cleaning a small 20cm diameter using a spray product he had brought with him and a microfibre cloth. I indicated that it was unrealistic to take that amount of time to clean a small portion of the cupboard and as soon as I touched the spot it absorbed my fingerprints and was marked once again. I was told by this rep to expect a response by the warranty manager within a couple of weeks. Last Wednesday I received a phone call from the newly appointed national manager that polytec would not be replacing my cupboard doors under my warranty given the rep had informed him I had not been using the correct cleaning product and I should have been aware of any issues with the product when choosing from the original sample. Very unhappy with this response and wanted the reps feedback and manager's decision in writing and a senior contact person within polytec I could discuss this complaint with further. To date still no response.
Stay away from this product
We had a new kitchen installed using polytec cabinet doors, on the understanding that we were paying for a quality product. This is not the case.
The laminate covering over doors and panels started falling off, just after the warranty period lapsed.
We would have been much better off painting the cabinets of an older solid timber kitchen, rather than purchasing this product.
Instilled polytec ultra white kitchen 3years ago and all cabinets turned an awful yellow.
Our kitchen installer contacted polytec who contacted us then promptly inspected the cabinets and accepted responsible and offered to replaced our kitchen
Four weeks later today the kitchen was replaced and now looks awesome again
The service has been outstanding. They attended when promised and carried out the work in a professional manner. Our home was left immaculatly clean and the replacement work took only one day to complete
I did write previously about my "yellowing" white kitchen. They were great in accepting liability of a faulty batch and replaced my kitchen without issues at all. Michael was an awesome rep. For the company and was impeccable and efficient in doing the job. So glad I read the forums and realised warranty still covered the replacement. I now have an amazing new kitchen which is what I originally paid for but never got.
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Questions & Answers
I was thinking of renovating a kitchen with Polytec melamine but am now concerned about yellowing and peeling edges! The colours I was considering are 'New Antique White Matt' and 'Tasmanian Oak Woodmatt'.
If you were to use this product I would first read through the terms and conditions. In particular the warranty section. Polytec cover themselves extremely well. In my case they seem to think bowing of their products is acceptable. Do your research on what is out there before spending your hard earned cash
Hi Elise, in the past we experienced a manufacturing fault with one of our products which has since been rectified. We offer a seven-year warranty on all products and an after-sales service. Hope this helps!
I am about to buy an off the plan development with finishes that include the use of Polytec for the kitchen cabinets. Reading the reviews at this website, it would seem that there is good reason to require the use of another company, namely, that the laminates provided by Polytec fade disastrously. Does Polytec have an answer or explanation for why this happened so frequently in the experience of reviewers?
Hi Charlie, in the past we experienced a manufacturing fault with one of our products which has since been rectified. We offer a seven year warranty on all products and an after sales service. Hope this helps!
Yes that helps. It’s sounds like you had a problem and took responsibility for it and have now fixed that issue. We are looking for a high end luxury finish so right now I am trying to work out whether to go with laminate (historically durable but low end with visible glue seams and peeling at the seams) or two pack or vinyl wrap....
We actually edge our melamine doors with ABS edgetape so there is less likelihood of it peeling. If you were to opt for 2-pac, we offer cut and rout doors which can be painted, or great Thermolaminated door options with new Woodmatt finishes that aren't available in a 2-pac painted door.
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