Steer clear of the matte venette
I have the matte black and white in the Polytech venette and have had nothing but problems. The sample I was shown was nothing like what I got. The product absorbs every mark. I understand matte products mark but these marks are hard to get out of not cleaned literally straight away. My kitchen is more high maintence then my 2 years.
Kitchens are the most used room in the whole house unless you want to be cleaning it 24/7 avoid it. My white cupboards have a permanent grey discolour shadow where you open them that I can’t get out. And the black...
A Company that stands by their Product!
It's a dream come true to have my 'ultra white' kitchen that turned yellow replaced under Warranty. Polytec honoured their 7 year Warranty Policy & I was impressed with the way their staff conducted themselves, carrying out the replacement work with care, integrity & consideration.
I'd like to thank Polytec for being a Top Company.
- Verified customer
Ruined my brand new apartment
Along with other complainants, I too have the dark scheme and it is a nightmare with constant marks as soon as its touched. As per the standard cut n paste answer they give I contacted the warranty department and put a claim in that the product is "not fit for purpose" The rep turned up and managed to clean a bit off and said its a cleanable product and nothing wrong with it. As soon as he cleaned it I opened the doors and the marks came immediately back again and I told rep considering you have up to 3 meals a day plus emptying dishwasher etc ...am I expected to clean the cupboards mulitple times a day every time they are touched. He stated its up to me how many times a day I decide to clean the cupboards and drawers and it is a suitable product. Totally unsatisfactory and the the product should never be used as a touchable service and Customer Service is very confrontational and argumentive.
Had polytec venette in drak grey installed on my new kitchen island drawer panel fronts. Shows every little mark, constantly cleaning and even then still doesn't look great. Also have a scuff mark when not supposed to scuff. Would never recommend to anyone
Excellent product, service, and staff. Highly recommended.
I have Polytec cabinetry in my recently renovated kitchen and laundry. The product is great, and the staff have always been very pleasant, professional, and punctual. I would happily recommend Polytec to friends and family.
Stay clear of this product. Worse laminate product I have ever encountered.
I recently purchased a Polytec composite laminate for my outdoor kitchen cabinets from a kitchen company. I noticed that marks on the cabinet doors would not come off no matter what I tried. I do have black doors and understood that this would entail more cleaning but I did not realise that you could actually not clean anything off the Polytec doors, even fingermarks. I rang the manager of the kitchen company and he contacted Polytec and had a representative come out here. Firstly the representative asked me what cleaning products I had used an...d I advised him what I had used and that none of them had cleaned any of the marks off. He proceeded to tell me that is because I chose black doors and should have gone with a different colour but insisted that they could be cleaned. He had a cloth and a bottle of windex and after scrubbing over and over again not only did he not remove all of the marks but the doors looked worse than before because they were now streaked all over from the Windex. I said to him that I can't live with the doors like that and he said that he has never seen that happen on their doors and this is the first time he has come across Polytec doors that can't be cleaned (which is absolute rubbish because when I read the reviews there were reviews stating that they could not clean the product and when they managed to get some of the marks off it left streaking all over the cabinets, so obviously he lied and it is obviously a major problem/flaw in the product). He took photos of the cabinets to show management but said that they would not be doing anything else in regard to changing the cabinets or supplying some sort of cleaning solution that would clean them as it is not classed as a fault in the product. I argued with him as I did not agree with his opinion that it was not a fault in the product as it ridiculous that everything marks the product and then cannot be cleaned off which is obviously a fault. He then said to me that he had done me a favour by driving two hours to my house to see for himself what the problem was and implied that I should be thankful that he even came out to look at the problem. I intend to pursue this matter and will be ringing Consumer Affairs to see what I can do but I advise everyone out there to stay well clear of this product as it is obviously faulty in the fact that you can't actually clean it and have to live with finger marks and streaking all over your cabinets. I also pointed out to the rep from Polytec that the end panels between the cabinets had faded to grey for some reason (please bear in mind that I only had the kitchen installed 6 months ago) and I now had grey end panels between my cabinets which looked terrible. He had a bottle of black furniture polish and rubbed it along the end panels and they did look better but I can't believe that in only 6 months they had already faded. My concern is what are the cabinets going to look like in the future if the end panels can fade in so short a time period and it is ridiculous that I will have to keep applying black furniture polish to my Polytec end panels between my cabinets so that they stay black. I just can't emphasise enough what an inferior product this is and not worth the huge amount of money I paid for it.
Having decided on the use of Polytec Ultra Glaze Phantom Black Gloss in our new high end kitchen under the kitchen cabinet manufacturers recommendations for it's supposed superior quality and scratch resistant protection. We have noticed that all overhead panel's - 6 in all have bowed both horizontally and vertically. These panel's are in play and still have protective film on them. The cabinets are not in use as the kitchen is in the process of completion. This problem had been brought to the attention of kitchen cabinet manufacturer who reord...ered replacement panel's directly from Polytec. Once received from Polytec the kitchen cabinet manufacturer inspected them but found these panel's to be also bowed. Polytec's rep was called in to inspect and claimed Polytec would remake these panel's however said Polytec's tolerance on bowing is 3mm over 1200mm. Also stating " do not expect the replacement panel's to be flat, it's just not possible." I find this totally unacceptable considering Polytec information under Storage and Maintenance states "avoid leaning large doors,panel's and sheets against wall's or other surfaces, this will cause bowing and may void any warranty obligations held by Polytec. It is also inexcusable that Polytec are supplying a product which is already bowed and is "Not fit for Purpose." In the meantime we are left with an incomplete high end kitchen awaiting resolution. Which in our eyes doesn't seem to be forthcoming any time soon.
Not yet a client but...
I'm currently shopping for new kitchen, bathroom and laundry cabinetry. I've read the reviews here and I must say I'm impressed with the way Polytec responds to issues. That's a huge plus in Australia these days with so many dodgy businesses on the market.
Exceptional Quality Customer Service - Polytec
Recently we noticed that our white kitchen cupboards had turned yellow. The kitchen was less than five years old. I contacted the company who had supplied the kitchen and they referred my concern to Polytec who had manufactured the board.
I could not believe how well this whole matter was handled - no fuss, no arguments, no haggling with the kitchen supplier or the board manufacturer – just a simple telephone call from Polytec - “when can we come out and measure up”. And it all happened just like that. The replacement kitchen was insta...lled last week. Congratulations to all concerned and our sincere thanks for following this up so quickly. I would also like to say that the workmanship carried out by the installers, who had to remove and replace the discoloured panels, was excellent. You would not even know that they had been here. It is extremely rare to find this type of after sales service these days, so well done everyone.
We have a kitchen and two bathrooms in our home with Polytec cabinets which have all completely discoloured, from bright white to yellow, within 5 years of installation. We didn’t install the kitchen ourselves, so have been told that we can’t be covered by the Polytec warranty without original invoices. This of course is not strictly the fault of Polytec, however given that in this case the cabinet maker is refusing to provide any proof of purchase to us, we have no recourse against a defective product. Disappointing to say the least, and relevant to anyone purchasing a property with this product already installed- you will not be assisted if this happens to you.
Wonderful service and great product
I had an issue with my kitchen drawers but as it turned out, it was an issue in relation to the design and not the materials. Although this was not Polytech's issue they still helped me out by replacing the kitchen drawers and installing it all at no cost to me. The product looks wonderful and both Dale and Michael were fantastic
Difficult to keep scratch free.
Had a kitchen renovation about 5 years ago, Royal Oyster ultraglaze. It looks wonderful but constantly worry when the grandchildren visit as it is not child friendly. Scratches easily and I don’t know how to remove them. Smudge marks easily too but wipe off relatively well. The installers left some glue and this shows up in certain light conditions. Don’t know how to remove this either. The kitchen looks great but is hard work in a very light filled area.
Refuse to post or deliver small package: pickup only central coast
I recently ordered new edging tape to smarten up my Polytec kitchen cabinets & requested postage be added to the invoice. [name removed] in Customer Service told me "All retail orders must be collected from our Somersby Warehouse, either by yourself or by a courier company." It seemed bizarre to refuse a service as basic as postage but I needed the product & paid the invoice (o/n 7771229).
When I Googled the warehouse address I discovered Somersby was on the Central Coast over 3 hours roundtrip from Sydney by car. I dont drive so the remoteness...
Honouring of warranty
Our white kitchen cupboards and bathroom vanities turned yellow. After contacting the company they came and inspected and advised that all would be replaced. All work has now been finished and cannot fault their professionalism and workmanship, we now have a sparkling white kitchen again. I congratulate the company on honouring their warranty as the kitchen had been in for 6 years (but gradually turning yellow of the past 3 years).
Polytec maintenance issue
Our quite new white kitchen and bathroom cupboards had become a horrible cream colour. Polytec came and check measured all affected areas and replaced with lovely bright white doors etc. There were two drawers, 1 cupboard which were not included in the order (due to a mistake) and 1 bench end had a scratch on it. The tradesmen who installed the new doors etc. have promised to return and fix these items. The workmen were polite, clean, tidy and did their work very well. We look forward to getting the repairs completed as soon as possible.
- Verified customer
Cannot repair minor damage in benchtop
Small chip (<1cm) in new matera benchtop and was advised by Polytec no product to repair and they only recommend to replace the benchtop. Matera benchtop seems to scratch and damage easily. No service in regards to repair of their own product.
Questions & Answers
If my house was build by a volume builder and I did not receive a detailed invoice specifically for the kitchen. How do I make a warranty claim in this situation without an invoice (receipt)? Does Polytec usually require proof of purchase to process warranty claims?
Hi there, proof of purchase is required for a warranty claim. Your builder and subsequent cabinetmaker would be able to provide you with the required information.
How do I remove scratches from my polytec bench top????
Hi Louie, I have stone bench tops on my Polytec benches & draws but I wipe my doors over with a damp sponge but I haven't had scratches on them, sorry I can't be of more help
Hi there, unfortunately, it is not possible to remove scratches from a laminate benchtop.
Hi, my kitchen is done in polytec fingerprint proof material in matt black. I'm so disappointed it's only 2 years old and the laminate is rubbish. It actually stains and i cannot for the life of me get the stains off. Yes no fingerprints but stains permanently. I have cleaned with warm soapy water, Windex, metho and nothing removes the marks
Can you please contact our warranty team so we can investigate this issue further?
Hi Jacqui, I also have black matt and I have found the only product that gets the marks off every time is Koh! I have tried metho, wonder, soapy water and this is the only thing that removes them.
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