Reviewer Photos & Videos
Doesn’t live up to the hype
Just installed my venette cupboards. Shows everything and definitely not scuff and fingerprint resistant. Was going to have push doors, however having read the other reviews I’ll put in handles. Surprised to see the white borderline, thought I was buying blue cupboards, not blue cupboards with a white edge!
- Verified customer
service of Polytec is horrendous
it has taken 3 weeks and my Doors have still not been manufactured because they do not communicate and it is an endless problem to try and finalise something. Not even my Rep here in Perth is helping me. I Will certainly not use Polytec again but will rather use a company with costumer service
Have Polytec ultra white turned yellowish no longer white
Our kitchen in ultra white is no longer white contacted builder he passed it onto kitchen company who passed onto Polytec still nobody has contacted us from any of these companies make you wonder how serious they are about warranty
I selected Polytec Venette for our kitchen and vanities as I believed this product was anti fingerprint. The kitchen is in Oxford, 1 week living in our new build, marks are visible everywhere and do not easily wipe off. Due to the dark colour you can see the joins on the edges of the cabinetry and the product easily scratches.
Don’t Get Vinyl Kitchen Cupboards
12 years ago we chose Polytec vinyl kitchen cupboards doors as they were the only profile and colour we wanted. Five years in and the vinyl started peeling off the doors. Polytechnic and kitchen installer both unable to help or even recommend a product for gluing vinyl back down.
Excellent Customer Service
We had an issue with peeling on our vanity unit only 18 months after installation. Polytec agreed to fix the problem under Warranty and as a result, last week their Technician came and replaced the damaged panels. He was friendly, efficient and obviously skilled. We are happy customers!
Thank you for such a wonderful job
I wanted to reach out and let you know how amazing and professional your employees were. Andrew kept me informed of all the appointments, and was always professional, friendly, courteous and on time.
Andrew and Jordan worked very hard to get the new kitchen, which had some tricky elements, installed within the advised timeframe. They were always polite and a pleasure to chat with, always keeping me abreast of everything that was happening with the installation. Upon completion they cleaned everything up and ensured that I was happy with the fi...nal product. I was, and am beyond happy! My experience with the new installation exceeded my expectations and the whole process was a lot more pleasant than when Kitchen Connection staff were on the job and it looks a lot better than the original kitchen ever did. This is thanks to the boys expertise and attention to detail. I commend you and your team for turning such a negative experience (The kitchen changing colour) into such a positive one. Andrew and Jordan are an asset to your company and they deserve a pay rise for being such excellent team members. Please share this feedback with your fabulous team. I wanted to express a big THANK YOU!
Poor quality work on carcasses
Polytec use a wrap on part of their cabinet carcasses that is peeling off in less than 3 years of use. We went away for work so never lived in the house from new as it was rented for the first 2.5 years. I notified the builder after 3.5 years when I saw it was widespread. I first noticed it at less than 3 years above the dishwasher when I replaced it and put it down to using a wrap/glue that can't handle a bit of heat from the dishwahser. I didn't look elsewhere at the time. Polytec have hidden behind "it's out of warranty and it would hav...e been noticed within the first year if it was a manufacturing process fault". If you want to carry out non-wear and tear repairs to your kitchen within 3 years then go with Polytec. The attached photo is typical of the issue. It can't be put down to getting wet/hot no wear and tear because it is almost everywhere. I hope the cabinet doors don't start peeling prematurely like this.
Poor long term
We had our first Polytec doors installed over 20 years ago. After about five years the vinyl skin on a lot of our doors began peeling off. A few years later Polytec contacted us out of the blue as they realised that they had used poor glue in their product. I was impressed that they removed all of our doors and drawer fronts and replaced the vinyl. Unfortunately some of the fronts began to peel away again. I guess there was residue of the bad glue left behind - assuming that they had upgraded the glue in the first place. It looks hideous and it means we have to replace all if our facings once again.
Love the Benchtops
Just replaced our old ugly laminate benchtop with a Polytec Laminate in Tunisia Stone Matera which is an ultra Matte finish.
It looks AMAZING, I went with a 40mm thickness instead of a standard 32mm and it really looks like a stone benchtop but without the crazy price tag that I just couldn't justify.
This benchtop looks fantastic paired with a black composite granite sink that I got from Hafele.
Highy recommend their Matera finish benchtops.
Had my 'ultra white' cabinets that turned yellow replaced under the 7 year warranty. It meant most of the cabinets and carcasses had to be removed. Unfortunately, the installers sent by polytec weren't as professional as the ones that initially installed the cabinets. The cabinets did not fit same as before and ended up with a 5mm gap that they had to fill which they did not discuss with me just went ahead and did it, it was too late to do anything about it when i noticed it. The finish product is not as good. They had to make several trips b...ack cause they had wrong size for some cabinets, replace scratched doors, mismatched hinges cause they misplaced the original ones, the glass on the glass cabinets was not same quality as before it took a few visits to get it right. Glass cabinets don't have the same professional finish. Polytec weren't interested in hearing about my dissappointed with the installers. The whole process took 9 months in the end I was glad not to see them again.
We had our kitchen cabinetry built using the Polytec Oxford Venette six months ago. I can not remove the marks off the surfaces. I have followed the cleaning instructions on the Polytec website, and from their responses on here to other customers with the same issue, but it does not work. The slightest touch marks the surface, even from your knuckles when using the handles marks the cupboards. We had the small sample piece to test, however it did not seem to mark the same way as our actual cupboards. I read that dark colours would require extra...cleaning and was fine with that. However, I didn’t expect to be unable to clean it, nor expect the marks to be so incredibly visible. Everywhere. The sample piece also does not show that along the edges small pieces of the ‘wrap’ remain, making it look cheaply made. I am hoping these eventually wear off. My friend has also used the black Venette in her kitchen. Exactly the same issues. She has said the ONLY thing that she has found that cleans the surface is mineral turpentine - I am nervous to try this as the toxic smell from turps is quite intense. From reading other reviews, I am aware that Polytec will take zero responsibility and blame the customer for not choosing a product suitable for their needs. I assure you it is not the customer, it is the product. Do not use this material for your kitchen unless you only want to look at it, and not touch it.
Bench top scratches
I purchased my new kitchen Feb last year first island bench top had scratches they agreed to replace the replacement turned up with scratches when plastic covering was removed they sent it back and had another bench top sent out to find out my 6 month old kitchen has a lot of scratches but they refuse to replace it now I was told my plates and cups must be causing it so now a year old what are they going to look like in 3 years not happy at all with them
- Verified customer
Ruined My Brand New Home that has 2 1/2 kitchens
We built a new home with Clarendon on the Gold Coast and had handover on 24 June 2019. Within 2 days had noticed all the marks that had been surfacing on all of our cupboard that are made from Polytec Black Grain Woodmatt.
To put things into perspective this was a big house and these cupboards and material where used in our kitchen under cupboards, draws, kick boards and underside of Island bench as well as 4 bathrooms cupboards,( 2 of which have double basin cupboards) laundry under cupboards and appliance tower, butlers pantry and another sel...
- Verified customer
Misleading marketing of Ultramatt; inferior product that shows every tiny smudge and stains easily
We owner-built and went with a respected local cabinetmaker for our kitchen cabinets, robes, laundry and hall cupboards. We selected from the Ultramatt range Matt Black and Jasmine White with the Matt Black being used extensively. One of the key reasons we went with this product is because of representations made on their website which turned out to be completely and utterly misleading:
"...fingerprint and scratch resistant properties of Ultramatt make it a perfect choice for high-traffic areas".
This product is meant to be a premium version...of the Venette which makes even bolder claims about fingerprint and smudge-resistance. Suffice to say the performance of Ultramatt falls well short of their claims. We've had a standard black laminate in a previous house and the constant marking (fingerprints, smudges) drove us nuts hence we searched for a product that would overcome this problem. We moved in 2 months ago and have noticed the black surfaces are not only constantly showing up fingerprints (or ANY smudge from any skin contact) but it's also staining easily (e.g. the cupboard under the sink shows drip marks from water that prove difficult to remove).
Steer clear of the matte venette
I have the matte black and white in the Polytech venette and have had nothing but problems. The sample I was shown was nothing like what I got. The product absorbs every mark. I understand matte products mark but these marks are hard to get out of not cleaned literally straight away. My kitchen is more high maintence then my 2 years.
Kitchens are the most used room in the whole house unless you want to be cleaning it 24/7 avoid it. My white cupboards have a permanent grey discolour shadow where you open them that I can’t get out. And the black...
A Company that stands by their Product!
It's a dream come true to have my 'ultra white' kitchen that turned yellow replaced under Warranty. Polytec honoured their 7 year Warranty Policy & I was impressed with the way their staff conducted themselves, carrying out the replacement work with care, integrity & consideration.
I'd like to thank Polytec for being a Top Company.
Questions & Answers
I am thinking of having upper cabinetry venette oxford slimline no handles
and Angora oak woodmatt as lower cabinetry with casserstone bench top Calcutta Euro,looking at reviews, i am not sure that choosing a dark mattwood colour ,is the best choose, reviews state that they are hard to clean@ fingerprint marks are very visible and hard to clean, can you recommend a better choice, i do prefer the dark @ light contrast, much appreciate you opinion thank you.
Hi Marj. I have Oxford Venette on my lower, upper, and pantry doors with no handles and tipomatic push to open mechanisms. I have a product called Urban Veneer in blackbutt on my highlight cupboards. From a distance i love the look of the moody dark blue with the timber contrast. However , as indicated in my previous posts, the Oxford Venette looks cheap when looking closer due to white seams on the edges of the cabinetry and endless unavoidable fingerprints regardless of the claims that this product minimises fingermarks . I can not find a product to clean the marks off and constantly wiping to no avail. Once you see them you cant unsee them. If you decide to go with this product I would recommend handles to minimise touching the surfaces and soft close not tipomatic mechanisms.
I have the Black Venette in my bathrooms with shark nose edging and only soft close. I dont seem to have the same degree of problem with the black. Good luck with your kitchen. I am disappointed in my finish consering the extra outlay in costs paid for a 'superior' product.
Hi everyone. In two weeks I will need to make a final decision on both, material and color for my new kitchen. I was considering to go thermolaminate Greige matt for cabinets and laminate Argento Stone Matt for the benchtop. The top cabinets would have no handles (shark tooth), and the bottom cabinets and drawers would have handles. I am hoping to have a practical, easy cleaning kitchen. Now, reading all those reviews above, I am really worried about my choices. Hopefully I still have some time to completely change my mind so I would much appreciate some advice.
Also, if someone did the same choice for colors (cabinets & benchtop), could them please tell me if the colors match? Thanks.
Hi Laine, dark-coloured surfaces will show fingerprints and require more care and maintenance than lighter coloured surfaces. As you have selected lighter colours, you should have no issues with cleaning.
Here is a link to our care and maintenance guide for further information: www.polytec.com.au/docs/technical/polytec-technical-thermolaminated-care-and-maintenance.pdf
Sarah you seems to be avoiding the questions about how to clean off the finger prints and water mark. Suggesting your customers to choose a lighter colour instead is not a solution as many of us already have a black coloured kitchen.
I just finished a new kitchen in black woodmatt. I have tried soft cloth in soapy water, streak free glass cleaner and methylated spirit, as suggested in Polytec melamine care and maintenance guide. But none of them clean the streak marks. I am happy to share my photos or if you have any other cleaning suggestion to share, please email to email@example.com.
Hi we have chosen the Nataio walnut woodmatt finish for our new kitchen cabinets and after reading this thread, we are concerned of the marking like grease and finger marks to be very visible. Should we go for a different product range?
Hi Ken. I don't think the wood finishes will have the same problem. We were going to have the same walnut as feature cupboards but as we had blackbutt in other adjoing areas we ended up going with New Aged Veneer Navurban Byron Blackbutt which is a natural timber veneer and we are very happy with and is a great contrast to the dark cabinetry. I would recommend if you select the Venette product make sure you dont have tipomatic opening and have pull handles to avoid touching the Venette as much as possible.
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