Pram Warehouse

Terrible Service – I had the exact same experience from the staff. Bunch of lazy worthless staff. I left the store annoyed and was also pregnant and there to buy!

3 months and still waiting for stock to come in – I have been waiting for 3months now to get a bassinet and it's still not here in store it's the worst experience i have ever been in they say it will be in 2 weeks still not here they say i will get the manager to call you never does very very poorly customer service such a ashame will be shopping else where now lost me as a loyal customer not… Read more

very happy at all 1 star rating from me. will be getting my refund back from layby and going else where

Not surprised in liquidation! – There are a lot of bargains but beware, there's a lot of crap. A lot of stuff we bought is really bad quality. Such a shame out kids were devastated when special toys we brought for them are just cheap crap that's fallen apart.

Great service – I was a lucky customer last Saturday... My experience from the staff was an awesome one.... We paid for goods on the day.. Was blown away with the prices. My Niece purchased a pram and capsule amongst other things. I would like to thank 3 team members in particular . Skully , Rosita and Rachael... You made our shopping experience a positive… Read more

one. I hope your store stays open and that you have someone soon to take over... I also hope they keep you on as good staff are hard to come by...

Cheers Helen harris And Tara Woods

Redland bay

Awesome pricing with good customer service – Ordered a steelcraft pram and capsule package, received the capsule within 2 weeks and the pram within 2 months as it was on backorder when I ordered. Pricing was unbeatable, the whole time communication regarding the progress of my purchases was timely with only one follow up email required. Would definately use again and would reccomend to friend's.

Great – We went into the Bankstown store on Wednesday and was greeted straight away. The two ladies that were there were very helpful and answered all my question we had. They were very nice not just to me but to my kids also. Thank you to the staff at pram warehouse

totally disgusting – My daughter brought a cot and chest of drawers. Drawers were no good, tried ringing no answer, had to drive there again, got another set still no good , no answer again going on for 2wks what is wrong with service today

shameful – Do not waste your money in this shop. It’s almost criminal what they are doing to rip people off but still trading. The rudest and must vulgar administrator I have ever met. Be warned

BEWARE!!!!!!! – Service... what service?? Ongoing battle with them for two weeks over damaged goods. Still continuing. Spend your money elsewhere I say.

Lost Monies or Products – Any queries relating to lost money or laybys, you will need to email chrisb@jirschsutherland.com.au. They are the administrators dealing with the liquidation of Pram Warehouse.

Woeful – I ordered a pram in July 2014 and was told it would be delivered within 2 weeks. In the end I waited 3 months while being assured it was only 2 weeks away over and over again. By the time my baby was almost due I requested a refund and purchased the same $900 double pram through baby bunting, who promptly delivered my order.

Bad service – Ordered a stroller from Pram ware house 1mth ago, they took my money with no problems,got a ortemated email from them saying its on back order,have tried to ring then, no answere, have emailed them,email sent back saying undelivered. Would like my money back if they can't diliver the goods, looks like I've lost it. What cheats you are,BAD Pram Warehouse,shame on you all

Wrong Product – I have order online from this company before with great experience and therefore had no issues ordering from them again. After 2 weeks of waiting for my product I received an email stating that there would be a delay as they were out of stock, ok I had no problems with that, another 2 weeks and the item was delivered. I opened the box only to… Read more

discover it was not what I ordered and was a cheaper product, I immediately sent the company an email informing them of what had happened, with no reply after a number of days I sent another email only to received an automated response saying that the company had gone into liquidation. Have tried calling but it seems no one likes to answer the phone.

Pram Warehouse in liquidation – If you have a layby with Pram Warehouse you should be worried. All stores now in liquidation. Fire Sale happening at Stafford today and 7/2/15 but no store is answering phones or queries. Nasty people with no morals who will leave many without goods or a refund

Boo to Stafford Store - rudest staff ever – Don't bother shopping here!! Every time I have entered this store pre & post baby I have encountered rude & bitter frumpy staff. Don't work in customer service if you don't like helping people or answering enquiries regarding stock that you are meant to be selling.

BEWARE BEWARE BEWARE – Treat the good reviews with suspicion Worst internet purchase ever Now spending time trying to recover money from credit card insurance Goods still not received and no communication

Awful service, slow delivery and terrible communication! – Beware, don't buy anything online from these guys. They cannot guarantee when you will receive it or when it will be available for store pickup! Shocking service, they never answer their phones and the staff have no clue what is going on! Plus the products are cheaper else where so I found out. Good luck!

Morayfield Store- Great customer service, however products not so wonderful – I lay-buyed a Kiddies Gemma cot package and Steelcraft Agile Plus package for great prices, back when I was 12-14 weeks pregnant and made regular payments every one or two weeks, every time I went into the Morayfield store it was wonderful customer service even when extremely busy always do what they could to help you out. I was told they had my… Read more

cot package ready whenever I was, I completely paid for my cot package at about 26 weeks and was told that the pram for my package was in however they were still waiting on the capsule and they told me they would contact me as soon as it arrived. When I first put the laybuy down I was told the entire order would be complete within 8 weeks. 15 weeks later and the capsule still wasn't in but I wasn't bothered because I wouldn't be needing it until end of December. I get a call at about 30 weeks of pregnancy to say the capsule was in and order was complete, I go into store the exact same day to pay it off and pick it up and I'm told that they don't have the pram ready just the capsule and they'll contact me when they have the pram. Hearing nothing for 5 weeks I went in yesterday to see if it was in. When I get to the store there is a sign saying that they are closed indefinitely and I have to contact the Stafford store so I call them and I get told the staff at the Morayfield store went to open up one day and they had just been 'locked out', i'm doubtful to whether that's true or not but anyway with the laybuy I get told they have the capsule in the color i ordered but not the pram so I can either just accept it and pick another color or get a refund, being 4-5 weeks before I'm due I was certainly not interested in running around trying to pick out a new pram for the same price, so I go down to the Stafford store, go to the counter explaining I called earlier about a laybuy at Morayfield and they tell me they were just about to ring me, as they've found the color pram I ordered and can pay it off today. So while it was a bit of a hassle, the Morayfield Store had wonderful customer service, and the Stafford store did what they could to help me out and complete the order for me. The only thing about the products was that the draw that goes under the cot, was so badly painted that I actually had to re-paint it myself and there was also a small crack in the bottom part of the draw, but not really the stores fault. But after other reviews and seeing rumours about liquidation, to anyone looking at buying from a Pram Warehouse I'd be very cautious.

Bad service and comunication – Daughter paid for nursing chair with ottoman at morayfield shop over 2months ago have been trying to contact shop went onto store yesterday to find shop closed contacted stafford store and they say its still on order she is due to have baby very bad service was told it would be in store in 2weeks at morayfield its been over 2months i think that everybody should avoid this store

Price match not gauranteed – Their website claims to sell at better prices then the competitors. I get an reply with the message that they won t match the price or lower it because of stock issues. You better change your selling point pramwarehouse!

This was a great store – Have read a few reviews and I completely disagree my experiences there have all been excellent and I have bought many products also found the staff very helpful

A different experience, but similar in some ways – I ordered a Steelcraft Strider Compact with second seat package deal online. I had emailed asking what was included in the package deal prior to buying and received a response the same day. When I bought the pram, I received all communication promptly. The next day, I received an email saying my pram had been sent but they were waiting on… Read more

suppliers before they could send me the second seat. My pram was delivered within the working week, clean and smelling brand new and in perfect condition as you'd expect, but of course without the second seat. Similar to the people above, I was told they were currently out of stock for 10-15 working days. I waited 15 days and emailed again and received a prompt reply stating they were still out of stock. I waited 5 days and then wrote an email saying what I think their company did wrong, what I think their company did right and offered that they give me a refund immediately or supply me with the item. I informed them I was investigating my rights as a consumer under federal law. I was refunded the extra money within two days as well as half the postage cost. The customer service representative I was in contact with was always quick to reply to my questions and respectful in communication. My advice to any online shopper is to shop with the credit card, not your debit card. When you purchase with a credit card and the company does not supply your product to standard, then you can ring the credit card company and ask to reverse the unauthorized transaction. I would do this for any company at all after having been burned by a furniture company who went into receivership. Do not pay cash unless you have the goods in hand.

Lack of communication, multiple excuses - they are going into liquidation – Ordered babyseat in June 2014 at Pram Warehouse Morayfield paid in full was told it would be 1-2 weeks to be in stock. 3 months later and multiple phonecalls/emails to be told continually it would be in the next week or so still no carseat. Rang supplier Britax who told me there was no delays or reason why store shouldn't have carseat. Spoke to a… Read more

competitor shop who had plenty of carseats in stock and mentioned rumours that this store was going into liquidation. Did a quick search and this was confirmed by Australian Securities and Investment Commision that they were undergoing liquidation back in June 2014:

Went into store and asked about carseat to be told it was probably best I get a full refund and purchase this carseat from the competitor store who had stock! Lady staff member was helpful with getting full refund. I think she had probably dealt with multiple complaints and I did feel sorry for her. I suggest that anyone waiting for stock to come in get a full refund immediately and purchase elsewhere to avoid issues later on once they close shop. Also spoke with Office of Fair Trading who suggests the same ASAP. I personally would not purchase anything from this store unless it was in stock.

I am surprised this "company" is still in business – I am glad to write this review in regards to my experience with pramwarehousem. After purchasing an item 3 months ago and receiving constant excuses as the where my item was I have demanded a refund. A complete lack if regard for customers and even more so for correspondence. I warn all potential customers to be very wary of this company and will never deal with them again

Absolutely hopeless! Most frustrating business I've ever dealt with – My mother ordered a double pram worth the better part of $1000 for my wife's baby shower. That was 7 weeks ago. The promise was 2 weeks delivery. Pram warehouse didn't call us and explain that there would be a delay, in fact, we had to call them and ask where our pram was. On the phone I was conversing with someone who had no idea what was… Read more

going on. I requested a call back and never got it.

This continued for the next 4 weeks. We would call them and they would not return our calls.

The issue was blamed on the Velco Baby rep, their dispatch and their transport. So I rang Velco Baby and discovered that no other baby stores that they supplied to we're having issues and was told that if I ordered it through a competitor retailer I could have it in under a week.

In the end we did get our pram. The Robina store is now closing and I can honestly say I'm glad to see this store go. They claim the store is closing due to the lease ending but I am very dubious. If you are having issues with your suppliers and neither you nor your landlord wants to renew your lease then it says that the store was not profitable. The Pram Warehouse Robina was on Stop Credit from Velco Baby.

Do not place an order for anything from pram warehouse! – Would not recommend putting an order in for anything with Pram Warehouse. We ordered a Grotime Changeover cot... it was about $350 cheaper than anywhere else we could find and we were high-fiving ourselves with such a bargain, however after over three months on order there was still no cot. Three weeks before due date... still no cot. They blamed… Read more

Grotime for the delay... I contacted Grotime to confirm this and they assured me they had every colour of the changeover cot in stock ready for distribution. Pram Warehouse did not know how to respond when I told them this, I demanded a full refund. Luckily there were no dramas getting the refund and our nearest Baby Bunting happened to have the cot we were after in stock. Delivered the same day as we paid for it.

If you are going to shop for a bargain at Pram Warehouse... make sure it is something you can take the day you pay for it!!

Don't expect product to come on time – Ordered a car seat and compatible pram from this store (not online but through the shop in person) Was never told at time of ordering that there would be a huge wait on car seat. Received pram a few months later. Due date approaching and no one had any idea where car seat was or when it would come. Numerous calls to shop plus an email that was… Read more

suppose to be 'in charge of enquiries regarding product' Surprise surprise never got a reply! That was 2 weeks ago. The shop finally rang me last week ( 2 weeks from due date) and said they wouldn't have the car seat by my due date infact was told may not receive it this year!!!! What a joke! My husband was able to order exact car seat from BabyCo in Victoria and have it posted to us in Qld, within 3/4 days! Unless they have it in store be wary in ordering from Pram Warehouse. Perhaps they need to be honest with customers and inform them of any ordering issues instead of getting told ' it will arrive next week, 2 weeks time' etc etc.

Deserves a zero! – I placed an order of over $1000 in nursery furniture early in July and started making fortnightly payments. Each time I made a payment I asked about the order ETA. Every time time I was either told "2 weeks" or "I don't know". 9 weeks in and my Cot mattress, but no cot, and draws, but no change table topper, have arrived- completely useless as… Read more

separates! The store and their head office do not respond to me numerous phone calls or my emails. I have been polite and more than reasonable. The latest is it should all arrive in 2 weeks.

Even continued calls and emails don't seem to work. Shame I lay-byed my goods during a sale as to purchase elsewhere is going to cost hundreds more!

Unless you can collect your purchase immediately, do not order or lay-by for anything! Polite staff at the Morayfield store No stock, no communication and they don't actually care.

Would not recommend – I tried to purchase a few accessories for my pram. 4 items in total. One item they had in stock and I received it within less than a week. The other 3 items were not in stock. After the delivery was delayed twice, I cancelled my order and asked for a full refund which I received within 3 days. The lady I dealt with ([name removed]) was very… Read more

helpful. She responded emails promptly and also organised the cancellation and refund for me. Item that was in stock was delivered very quickly, no issue with cancellation and refund of remaining items Still have to purchase 3 of the 4 items elsewhere

Poor customer service – I recently started my baby shopping at the Ballarat store but the dismal service I received sent me straight to the competition. The 2 staff were busy chatting at the counter, didn't acknowledge us as we entered and we had to approach them for "assistance". Despite telling me the City Mini pram was their most popular, the sales assistant had no… Read more

idea how to collapse or unfold the pram, and quickly returned to stand behind the counter before we could ask any more questions. Fortunately I made my purchases elsewhere as I've since heard a rumour this store is going into liquidation, and I'm not surprised with service like that!

Rude staff who don't know their products

Most atrocious company - no stars – I have never written reviews online but the customer service, customer treatment and conduct of this company has been so bad I was very strongly motivated. I tried to support an Australian owned company and was instead ashamed that this company was Australian. After making a large order online, nearly $1000 worth of product, I received a… Read more

standard email advising I had been charged and the products shipped. I then received an odd curt email telling me part of my order would come separately. Not thinking anything of it I waited and was shocked when my order finally arrived that all the products had been thrown in to the car seat box for shipping. The boxes on many items were dirty and damaged, but not one to make a fuss I washed and cleaned the products that were dirty (which was most of them, including the car seat), and ignoring a hole in one of the sling carriers I had bought. Unimpressed I thought I just wouldn't order from the company again.

Then began the over four month chase and wait of the remaining products. After repeated emails and phone calls/messages I was ignored and got nowhere in getting my products or a refund as I had already paid for them. Also they were part of a set so I wasn't using the other parts waiting for the remaining order that had apparently been sent the same day.

I finally had a response after threatening legal or other action only to be told unapologetically that the items had not been sent and they would look to see if they had any others. This process took several weeks, given the small number of stores and computer systems it is hard to believe that my case and complaint of treatment had been treated seriously at all. I had to continue to apply pressure and chase them for a result. My further request of a refund and to return the half of the set I had was ignored, and, magically, the products were found and sent with a sorry for the inconvenience line.

At no point have I been dealt with courteously or respectfully. In fact the only time I have been able to get anywhere is when I have bee forceful in emails. To top it all off the products I ordered do not perform the way their website had advertised!

An expensive lesson in trying to find a good deal, and a life lesson that people will hide behind their company to be curt and disrespectful, and that there are people out there who have no compunction in treating people and customers badly. As someone who did a decade in customer service rolls I was disgusted and shocked, and only feel sorry for the other customers of Pramwarehouse. I have since shopped at foreign owned companies like Babies R Us with Australians working there and was floored by the kindness and above and beyond support and consideration for a new mum needing some help with products and return of a faulty item. So wondering if it is the ethos of this company to treat customers so poorly and it shows in their employees. Absolutely nothing. No curtesy to customers, four months to get order, would not allow refund and return

Terrible Customer Service – I will never purchase anything from Pram Warehouse ever again. I purchased a Boori Cot and Latex Mattress back in Novemeber/December 2011. After taking several weeks I was advised my order would be shipping shortly. When my mattress arrived the plastic was slashed all over. The mattress was covered in black marks and grease. I prompty… Read more

called and after several attempts I finally got through.

I was told they would send me a new (replacement) mattress out immediately... well lets just say it is now August 2014 and that mattress never came!! Clearly I purchased a replacement elsewhere!!

Would not recommend!

Would give zero stars if I could – I wish I had found this site earlier as my situation is very similar to LOADS of others I have read. I attempted to purchase a car seat from Pram Warehouse on the 4th of July 2014 and received a pleasant email from 'Mary' advising me she would be managing my order. At the time I thought this was great albeit a bit strange. She told me I would… Read more

receive my seat within 10 days. Ten days passed and no car seat. I was informed that they were currently out of stock and would be receiving another order within the week. Still no car seat. Again time went on and I chase again and again and then was eventually told by Mary that the colour model requested had been discontinued and I could either get another colour or get my money back. I requested my money and found a local store (Haggle Baby) who price matched and had the exact model and colour. The next day I received an email from Mary saying they had one in that colour now. Livid, I told her I purchased from elsewhere and wanted my money back. About an hour later I received an emails saying it had been shipped. More than livid I rang Mary who informed me the order wasn't in the mail and she would sort it. I was told I would receive it in 3 business days. No money. In another email I was told that accounts had mixed up my order and thought it had been shipped. I rang consumer affairs and they are onto it. DO NOT DEAL WITH THIS COMPANY. Do what I should have done in the first place, show their prices to Baby Bunting or Baby Haggle and they will price match it. Cheap but at a cost No refund, lies and completely unreliable

DO NOT GO WITH THIS COMPANY!!!! 8 weeks no product and no refund!!! – I ordered the Mountain Buggy +one over eights weeks ago for $645, waited and waited, after me emailing them they did not contact me, I was told they couldn't get it, now I am emailing and calling and no one returns my calls and have still not refunded my money. Apparently the whole accounts team is on unexpected leave. Do not go with this company... I want my refund now! Nothing! No product and still no refund!

Absolutely ridiculous – Ordered a pram from the pram warehouse online store. Considering they have several stores, and seemed very legitimate I was excited to receive my pram. I ordered and made payment and received an email saying I should get it within 10 business days. 15 days had passed and I hadn't even received a tracking number so I decided to get in contact with… Read more

them. Turned out the pram I ordered was 'out of stock' but they had an order coming in soon. So I waited until the next week, then it turned out that order was delayed so I waited ANOTHER week. That shipment was received but because of the backlog of orders mine could not be sent and I would get it first from the next order that came in, same thing again, order was delayed, bla bla bla. This went on for FIVE weeks until I decided I'd had enough and asked for a refund. They said I'd receive the refund within 3 business days. I waited 5 days, and by then I was well and truly sick of their lies and laziness so I sent an email threatening to get in contact with the department of fair trading. My refund was processed the next day (which was a Sunday). The customer service was poor at best, and having worked in several retail environments for the past 6 years I am absolutely appalled at this website. I wish I had read the other reviews on this site before I'd gone ahead with my order, but lesson learned. Luckily I ordered 11 weeks before my due date otherwise I would have been stuck. I have now received a completely different stroller from a new company and could not be happier. So I guess pram warehouse kind of did me a favour on that one. Please listen to what the people on here have said before you buy from this site, there seems to be too much of the same going on.

Bad customer service, poor communication, delayed response...