Preference Floors Sydney (Head Office)

Absolute rubbish! [Content Removed] artists – I’m annoyed I have to give 1 star. bought iconic hybrid onyx 7.5mm thickness for my home after our tenants trashed our home. Imagine ripping up animal infested premium carpet to putting down absolute rubbish floorboards that scratch when you breathe and you paid with a kidney for it. I should have known when the demo had scratches everywhere on it. These floor boards have to be the cheapest softest material I’ve ever come across. Your nail will put a deep scratch in them and all the scratches are white and noticeable. Within 2 days we had some deep and noticeable white scratches from doing absolutely nothing. Our vacuum cleaner head that had no debris underneath left a deep scratch that was a metre long. We moved a cardboard box again with no debris underneath it and it scratched deep. We have been baffled as to how a company can have the audacity to even sell this rubbish. We got the supplier out straight away and he basically made every excuse under the sun and said it looked like a bad batch and that his boss would only replace the damaged planks. I said thy if its a bad batch then the whole flooring would need replacing. He was also was shocked at the damage and said it didn’t look right, and he would get back to me within the week. 4 weeks later I just got an email from the installer forwarding the suppliers email to me saying it’s not covered under the 20 year warranty and he did all these tests and nothing was wrong. So what is covered then? I’m worried for them if this isn’t a bad batch. They’ll have complaints everywhere. Apparently this is a new product, clearly didn’t pass the quality tests. This is how they [Content Removed] you! Offering rubbish 20 year warranty that doesn’t cover anything. We have resulted in telling our children not to play, breathe, or move on our new rubbish floor boards in fear of scratching them. We have stopped living as a result and this will now be going to the department of fair trading for their lack of liability and responsibility. If you want a good floor board, this is definitely not it! Soft and rubbish but expensive and looks good (before you have white deep scratches everywhere ) company is horrible to deal with and won’t take responsibility and refuse liability. These are meant to be scratch resistant and should be taken off the market. Ripping off the consumer and providing rubbish as a product.