Preference Floors

As a customer, we've been working along side Preference Floors Qld for many years and their service has always been outstanding. From the ladies at the front desk to the team in the warehouse, everyone is helpful and professional. Communication and information updates are on point, and their product range is great quality. If you're looking for a reliable flooring wholesaler, these guys are the way to go.

Terrible customer experience – Ordered some extra floorboards, then realised I have ordered too many. Tried to adjust the order down, and I was charged over $300 restocking fee. I hadn’t received them yet. If I hadn’t already started laying, I would have cancelled the lot - I called them directly to see if they could help with this exorbitant charge. Tried to explain to their… Read more

team that I wasn’t a business but just a person trying to finish my floors, I also explained that I had been a victim to a scam company during my renovation who took off with a lot of my money and I was delayed over 2 years and losing more money really hurts. Their staff were so rude to me, completely unsympathetic and they hung up the phone on me. I asked to speak to a manager or someone higher and they refused. Shame on you and your staff at Preference floors. I would never use you again and would never recommend a company that has so little regard for its customers. You stole my money and it was completely unreasonable.

Poor quality floors and customer service – I've been experiencing two major issues with the Easy Plank Hybrid flooring. It scratches easily and also causes holes in my kids' clothing due to friction. I'm very disappointed because this product was marketed as premium and scratch-resistant. Scratch resistance was the most important quality for us, especially with young kids in the house.… Read more

Even plastic toys are scratching the floor. It's important to note that we take care of the floors and adhere to the manufacturer's prescribed cleaning guidelines. I've tried to address this issue with the store where I purchased it and also with Preference Floors, but both businesses have ignored my phone calls and emails, rendering the warranty offered, useless.

Poor consistency – We purchased the Sauvignon Engineered Timber floors. We really liked how thick and sturdy they were, and the colour of the samples in the showroom. But we’re very disappointed in the colour variation of the final product. Also seemed to scratch very easily - many boards got scratched just from getting them out of the box. See photos of the display vs what we recieved and the scratches. Show details

Fantastic products. Love it walk on every days since 5 years ago and still feel the same – I had the de marque 220 color zibeline installed by empire floors by glue down love the products love how professional the floors was installed. Love it and worth every cents spent. Show details ·  1

Nice floors – Shaun managed to turn around a poor experience to be a good one. Shaun was clear on his explanation of the product and helped solve a few of our mystery’s with the floor. The elk falls itself is beautiful and we often get comments on how they look. Just find a good supplier and get a great installer you trust. Show details ·  1

Love our floor so very happy – We can’t speak highly enough with our dealings we have had with Preference Floors at Salisbury and especially Shaun. We had some issues with the installation of the floors. We were more than happy with the product, Shaun came to our home several times to investigate. Shaun organised for our builder and the floor layers and himself to solve our… Read more ·  1

problem. A strategy was worked out and we now couldn’t be happier with our floor. All thanks to Shaun. Highly recommend Preference Floors and Shaun.

Phenomenal – We use these products daily and we and our clients love the outcome every time. Couldn't recommend the range highly enough. They have a vast range from laminates to great engineered flooring. Show details ·  1

Amazing service and extensive product range – The team at Preference Flooring are extremely helpful and provide excellent customer service finding the correct product for a variety of different applications. The range that Preference has to offer is extensive and carries a wide range of colour options to suit any interior design style that you are trying to achieve. Highly recommend this company for all your flooring needs. Show reply

Huge range of options – Great service and product ,very streamline and simple to deal with ,nothing is too difficult , great range of options for all price points ,it makes it very easy for client selection Show details ·  1

Great team – I have found the team at Preference to be exceptional in terms of service and effort. Nothing is too difficult and the product range is both great quality and broad ranging. I cant say enough about how good these guys are to deal with. Show details ·  1

Best Quality Flooring Available in Queensland Australia ! – We have been laying and using Preference Floor Products for the past 6 years with no issues at all. Products are great and good value for money. There is a product suitable for all applications from vinyl planks, laminate and engineered timber flooring. Can not fault their products and service ! Show details ·  1

Great service – Absolutely the best standard, service and quality. If there were 6 stars they’re it!!!! Nothing is to difficult and turn around times are top notch!!! Highly recommended they won’t disappoint Show reply

Great Range of Products – Extensive range of quality products and excellent prices. From Herringbone to Vinyl plank they have everything! The service of Preference Floors has always been 1st class. Highly recommend to anyone looking at hard flooring. Show details ·  1

Great Product and Great Company – We’ve used products from Preference Floors on numerous projects. Their products are always excellent quality and the service they provide pre and post purchase is top notch. We’ll continue to use Preference Floors as our preferred flooring supplier. Show details ·  1

Spotted Gum Floating Floor looks great – Ordered a small qty of Preference's Spotted Gum Brushed Matt flooring for downstairs. It was delivered quickly, looks great and has performed really well. Very happy with the floor and the service. Show details ·  1

Absolutely rubbish floor – Had and a floor installed in 2018 despite complaining via phone on numerous occasions when it gets warmer the floor makes also sorts of cracking sounds for every footstep taken, So not is the product which is sold as a premium product total rubbish so is the customer service of all members of the company, sales and reception. Do not buy product from this company if you want a nice quiet and acceptable floor installation. Ian Show details

Great customer service and product – Fantastic range. Resolution driven supplier. Nothing was problematic. Keep up the great work. Answered all my questions and have used them again. If it's engineered flooring you are after this is the place to visit.  Show details ·  1

Bad product, terrible service – We had the spotted gum engineered floors installed in our new home and within 9 months they were badly damaged from sunlight. I tried to get help from Preference floors but was dismissed. I installed external blinds to shield the floors from the sun but now a year later the floors are so badly sun damaged and bleached they need replacing or… Read more

sanding. Preference Floors looked at the floors agreed, there was a problem, but then tried to blame it on the gentle wood cleaner I was using. I got independent professional advice and was told it was the fault of the coating on the boards not any cleaning products. Preference floors have absolved themselves of any responsibility despite the 25 year warranty. Do not use these guys. If I could give 0 stars I would.

Beware - poor quality Preference Floors – BEWARE - TAITS FLOORING, [Name Removed] had supplied and installed (through their "recommended" installer - Rok (Rokn P/L t/as Endless Timber Design) the "PREFERENCE" Jarrah 3mm engineered floorboards (completely defective). I noticed as their installer, Rok, was laying one of the floorboards that there was a ripple at the lock-in system and I… Read more

had commented to him 'is that ripple normal???', he responded with 'I'm not forcing it...' - all I could do was put our faith in him doing the right thing by us (obviously he did not). After paying him $15,600 on the day he completed the supply and installation on 29 Jan 2021, he left the floor dirty with glue marks everywhere. Now wonder whether that was deliberate to hind the floor's defects. Immediately, we could see signs of rippling and within a week, the rippling was throughout the entire floor and each day new defects develop so now we hv the floorboards lifting at the edges, look uneven due to the lifting and rippling - approx 80sqm of the floorboards that he laid (he ordered 86.9sqm unfortunately).

Taits Flooring, [Name Removed] - you are responsible for this. We have written to you patiently for well over a month and received NO resolution. We have provided 2 options to you in good faith, in our Email of Demand dated 11 Feb 2021, to resolve this issue and to date you have not resolved this issue at all. Instead you have sent out an inspector 2 weeks ago who took moisture metre readings who said he had never seen this happen so quickly before. Taits failed to tell us that there had previously been issues with engineered flooring seeing they specialise in this area by selling it - so also misled us which is a complete breach of Australian Consumer Laws (they are in breach of a number of Sections).

All I can say to anyone considering engineered or floating floorboards, stay away from the "Preference" brand. It really is JUNK. We hope TAITS FLOORING, [Name Removed] who is part of Mitre 10 urgently as our home has been left an absolute mess.

We seek to have the "Preference" Jarrah 3mm Engineered Floorboards approx 80sqm - the JUNK - removed from our home without damaging our home and we want our money back and then start again and suggest to us a product that is of QUALITY that will NOT be defective.

Taits Flooring we want this issue resolved NOW. You can see that the product that you sold to your installer (and had your installer lay it who was obviously aware there were issues with it but did not disclose it) is defective and do not need a report to prove that. Also Taits, suggest you read other complaints on this site as they appear to be the same/similar.

Amazing quality... best flooring ! – We purchased the preference oakleaf natural laminate flooring. This flooring is the best laminate flooring, they look beautiful, they are durable and this was extremely important to us as we have young childreb playing inside a lot, yet these floors can take a battering with no damage not even a scratch. It is two years now since we installed them, we did them ourselves they were really easy.

Defective product, with faulty locking mechanism – The engineered timber product we purchased - at great expense - had a serious manufacturing defect evident as soon as the floor was installed. The defect is that the locking mechanism is faulty. The boards are supposed to click together tightly, but the these end joints are loose, leaving small but unsightly gaps everywhere. Hoping that Preference honours the warranty, so we don't end up needing to take it to VCAT.

Great floor Poor service from Preference – The flooring looks great however the service from Preference floors was dreadful. A few edges were damaged on arrival. Had the floor fitted and found we were 3 peices short. Had photos of the damaged sections but Preference would not replace. Huge cost to complete job and they weren’t even able to supply the 3 lengths required to finish the job.… Read more

On top of $8000 we would need to pay $600 to get the correct 3 lengths. Will buy from elsewhere in future.

Disappointed in the product and the service – Two weeks after installation, we found splits and squeaks in the newly installed engineered floors. The product is ‘Preference Select Spotted Gum’. Our installer uninstalled a few boards from the floor, the boards have already bowed. Two people from ‘Preference’ came for an inspection. They showed me with their moisture meter that the new… Read more

floor boards have high moisture readings ranging from 14.7 to 15.5, one of them told our installer over the phone that the moisture content is high. The other person suggested we have high moisture inside our house. I lifted up the underlay from the uninstalled area for him to take a reading on the subfloor – the original Tasman Oak boards. We saw 8.8 appearing in the screen of their moisture meter. Our house is sitting on stumps with no damp area underneath.

“How do you explain the reading difference between your product and our original floor boards?” I asked them. They couldn’t give a specific answer and concluded with “Anything is possible”. They also pointed out things such as skirting “sitting too tight on the new boards”, “cold draft come from underneath the house”. They didn’t examine the unpacked products sitting in our hallway and suggested the moisture level in our house is the problem. One of them said: “The engineered floor is a natural product. All boards will bow. 5mm is totally acceptable according to the industry standard.” In my photo, the board has curled to create a gap of 15mm.

It was promised that a report will be prepared within 2 to 3 business days. We haven’t heard from ‘Preference’ for a whole week despite the reseller has contacted them at least twice on our behalf. We are disappointed in the product and the service from ‘Preference’. People who have bought the same product, it is time for you to have another look in your floor.