Premium Floors Australia

Best Service and support – Had a great experience with these guys. Excellent after purchase service. Show reply

Poor quality & poor service, stay away! – Purchased Titan hybrid flooring. As I opened boxes I found random imperfections on an average of 2 boards per box. These imperfections were very noticeable, swirly light stains which didn't blend AT ALL with board pattern. Quality is terrible and on top of this supplier tells me it's part of the design. I didn't see any of these faulty boards in… Read more

their showroom display, only perfect boards. Stay away from Titan hybrid flooring and premium flooring supplier, unhelpful & rude selling dodgy boards.

Very poor quality products – We installed Titan Vinyl Comfort flooring in 2019. It looked great, but unfortunately after short time we noticed an excessive fading of our floor. I totally understand fading might occur overtime, especially in QLD's harsh conditions, but as the product comes with 15 year warranty, I would not expect this after only approx. 18 months. (window… Read more

blinds and tinting installed). I have read carefully all warranty documents and there is no mention that fading due to sunlight exposure is excluded from the warranty. They do not accept the warranty claim and explain that "It is commonly understood that all surfaces fade or change colour when exposed to high levels of UV light and such change is never considered as a product fault". We were recommended this product by our builder, but no one considered this might happen and gave us a warning, so maybe we would have chosen a different option.

Fantastic customer service – I would like to give some positive feedback regarding Stuart Budge who is General manager of Dandenong South, Victoria. I was looking for a discontinued line of flooring which he did not have and he provided me with a contact at Albury who did have what I needed. I am so grateful and feel people like Stuart should be recognised for going 'the extra mile'. Very satisfied customer

Cork flooring - modern floor - bad choice – Having had cork flooring for over thirty years in a number of houses, I chose modern cork flooring for my latest renovation. I should have stuck with the old fashioned cork tiles. These lock together tiles (that isn't the problem) with a dull surface are just plain horrible and not recommended Problem 1: the large area laid has so many… Read more

variations in the tiles that it looks like it was done with left over tiles bought in a sale. The tiles are of many colours and variations. Some a bit shiny, some very dull. Some smooth many very pock marked and look damaged (that is how they arrived and it was explained that is because cork is a natural product. I'm not convinced about that as they have holes)

Problem 2: the surface is dull and lifeless. It scuffs and is impossible to get looking nice and clean. No amount of washing and cleaning makes it look like a good clean surface. Moving a chair leaves a permanent mark.

Problem 3: Premium Floors were totally unresponsive to the problems. Our retailer (who I won't name as they did try to fix the problems and I do not want this review to reflect on them) tried to negotiate with the supplier. Some new tiles were supplied and the floor was relaid to try and minimise the effect of the many different surfaces and faults. A sealer was applied but that did not last and did nothing. The floor was very expensive - there were cheaper options available but my love of cork won.

All in all it is a horrible product. On the plus side it has the benefit of all cork flooring in that it is soft and quiet to walk on and quite warm in a cold climate. I wish I had stuck with the old fashioned cork tiles and as soon as I win the lottery the floor will come up and be replaced with good old fashioned cork. I would seriously recommend against this product. The longer it has been down the worse it looks. I am prompted to write this review today, nearly two years after installation as I have been polishing and cleaning it all day to try and improve the look. Nothing improves it though.