Store is closed
Placed an order in December. Not received. Website has been shut down. I believe they continued to take orders and payment while having no intention of supplying. Could have been a successful business if it hadn't been badly mismanaged.
Embezzlement & Fraud
I purchased an order from this company in December 2019. This company went bankrupt in August 2019 and were taken over by Premium Health Group Pty Ltd on the 16th of October and who appear to not be honoring the orders made on their website. Call Nicholas Chan at Cor Cordis (he was working on the liquidation and the new company taking over) for further data.
Company under liquidation
Put an order through and paid for it mid December 2019 Not a word, no email replies then today I found out they are being liquidated as of 29/8/2019 so they continued taking money whilst broke and had no intention of fulfilling our order... Scum https://insolvencynotices.asic.gov.au/browsesearch-notices/notice-details/HD-Health-Supplements-Pty-Ltd-167064637/d45af488-1309-4941-b225-705d00d071c8
- Verified customer
Alert - Company is out of business
I have sumitted a complaint with tribunal/ACCC for non delivery of goods. The purchase was made on 29/11 and until now there is no sign of delivery. They have removed their phone number from their website and won’t reply to my emails either. They did some good business before, but now they are just scammers. Don’t keep waiting for your goods forever, submit your complaint with the authorities and fight back for your hard earned money.
Update on my complaint as of 21/01/20
Fair Trading contacted the ...
Terrible customer service and delivery times
Premium Powders has always had excellent product quality; however, I have always had average interactions with them when it comes to delivery times and customer service. At the time of writing this I am waiting on an expensive parcel ordered 10 days ago. AusPost, however has not received the item at all, only the paperwork, and Premium Powders is yet to reply by email as to what has happened. It's impossible to give more than one star if it's uncertain that the product will even arrive.
Watch out - not sure if this company is trading or if it's postage systems suck.
Their advertising and social media program appear to be up and running but my product hasn't been delivered and there is no response from email, phone or facebook page. Be warned at the lack of customer service. Aus Post even think their could be something fishy with them as paperwork is lodged but no physical parcel was ever received.
- Verified customer
I used to love these guys for their high-quality supplements.
Update - 22/01/2020
PayPal has also been unable to contact these guys, and have refunded my money.
Looks like these guys are history.
I've had to edit this review - they were great, but...
My last order from 18th Dec remains unfilled.
No response to emails.
Web site has been down for a week
It looks suspiciously like their financial backer has pulled the plug or the company has failed for some reason....
Premium Powders has a range of supplements that arent generally found without time-consuming hastle. In particular the ability to purchase a measurable quantity of a particular product rather than the propriatory blend scenarios. I have had a good experience consuming particular suplements over a few years now. Regular good diet including exercise may be the only way to determine the quality of what you choose to consume unless you are a chemist!
- Verified customer
Bang on for your buck mixes up without leaving any residue which you want in a good creatine. Value for money and super fast delivery. Definitely shopping with premium powders again 5 stars
The reviewer stated that an incentive was offered for this review
My go-to brand
I've bought from this brand many times. Great price and doesn't taste bad. Quick delivery. Particularly recommend the Choc honeycomb and Salted Caramel flavours. They often throws in free samples with orders which is a bonus.
Delivery time frames is too slow. Need to do something.
Order said shipped 24/6/19, received 04/07/19. Not good enough to compete with other stores. I also had to chase up order with 2 emails. Poor service. Could have received order from OS quicker.
No response to emails, no protein delivered
Ordered two bags of protein on the 23rd of June. It’s now the 3rd of July and I still haven’t received any tracking information or an answer as to where my protein is. The only response I got was one saying the tracking information will be solved soon. Terrible service, and will be going to the ombudsmen to sort out a refund.
The first time I ordered from premium powders, I was satisfied with the product, and the time frame in which I received it, but then after placing another order, the product did not come, it has been eight days since I ordered the product. I have since asked to have my account with premium powers cancelled after telling them to keep the money I paid for the product I have not received. But the good news is, I found a better supplier. https://www.vpa.com.au/
Questions & Answers
I purchased a large order from premium powders and it hasn’t arrived there web site is down and no phone or email details that work
Please see my review under "Michelle McPhee" - An unscrupulous buyer bought this business around August 2019 and they kept their website open, but have delivered zero products.....
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