Prime Pet Insurance Imperial Accident and Illness Cover
Verified2 reviews
- 1-2 weeks
Reviews on this page were submitted when this product was distributed and promoted by Greenstone Financial Services.
No matter what the claim - always cannot be claimed – Waste of money - I will not recommend this company or its policies to anyone. Save your money and use it to insure with companies who do assist with pet insurance.
- Claim Made: Yes
- Number of Pets: 1 pets
- Pet Type(s) Insured: Dog
- Claim Resolution Time: 1-2 weeks
- Claim Date: June 2022
- Claim Approved: No
Bad faith. Squirm out of claims. Do not use – I spent a day and half reviewing pet insurance before concluding that prime offered the most comprehensive cover. I had not heard of the brand but wanted the best coverage for my new little furry friend. I wanted to know he'd have what he needed in case he got sick or injured. Well after diligently paying the premiums for 3 months I had my first claim. My cat got sick with diarrhoea and all done I ended up with $500 of bills. The policy was supposed to cover 80% of the costs. After the claim was assessed I received $0 reimbursement. They squirmed out of paying by claiming it was cat flu as a corona virus showed up in his diagnostic PCR for diarrhoea (which is not necessarily a pathological finding). It just so happens I have a PhD in microbiology and this is a load of bunkum. There was no reasoning with the indifferent people on the other end of the phone in a foreign land. DO NOT USE THIS COMPANY. You have no assurance they will have your back if something goes wrong with your companion animal.
- Claim Made: Yes
- Claim Resolution Time: 1-2 weeks
- Claim Date: August 2019
- Claim Approved: No
Hi Paul, I am sorry to hear about your experience. I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information. Kind regards, Jessica
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Hi Scud, Thank you for reaching out and I am sorry to hear of any frustrations that have been caused. I appreciate the opportunity that you have provided us to understand your feedback further and I have passed this matter on to the relevant team to review further. Can you please confirm if you would like to be contacted by one of our team members to discuss your experience further. Kind regards, Alisa