2Prime Pet Insurance

Prime Pet Insurance

 Verifiedprimepetinsurance.com.au
1.9

52 reviews · Statistics

PositivevsNegative
23% · 1239 · 75%

Claim Resolution Time
  • <1 week (5)
  • 1-2 weeks (3)
  • 2-4 weeks (1)
  • 3+ months (1)
Claim ApprovedYes (5) · No (6)
Value for Money
2.4 (16)
Transparency
2.4 (14)
Customer Service
2.6 (16)
See the Best Pet Insurance in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Prime Pet Insurance52 reviews
Scud R.
Scud R.VICGreater Melbourne (Outer), VIC2 posts
  Imperial Accident and Illness Cover

No matter what the claim - always cannot be claimed

Waste of money - I will not recommend this company or its policies to anyone. Save your money and use it to insure with companies who do assist with pet insurance. Show details
Prime Pet Insurance
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ljp Australia
ljp AustraliaNew South Wales
  Prime Pet Insurance

polite, helpful, easy to understand, very impressive skills

recently I had cause to call Prime pet insurance and spoke to 'Xia'. he was fantastic and is a credit to your company, he was polite, helpful, easy to understand and his overallskills were very impressive. Show details ·  1
MPT
MPT3 posts
  Prime Pet Insurance

21% increase in premiums after 8 years because my dog is getting older (10 years old)

I have paid $145 per month for 8 years - made one $1000 claim and now they have hiked up the premium to $176 per month! This is ridiculous - when your pet gets old they don't want to insure them so they make it unaffordable. There is no legitimate reason other than this - they say it's vet fees - this is crap- they just don't want an old dog on their books. My dog is only ten. Don't get stung like me.
They punish you for being loyal. Show details
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Disappointed
DisappointedQLDSouth East Queensland, QLD
  Prime Pet Insurance

Cancellation Charges

I have been with Prime Pet Insurance for 9 Months and have made 1 claim for $143.68. I have paid $565.63 so far in premiums. I got a quote from another Insurance company that was $305.00 cheaper per year. I contacted Prime to cancel my insurance and was told as I had made a claim of $143.68 I would have to pay my premium until my due date, this will total another $208.39. Total being paid of $774.02. I have offered to pay the claim back to them so that I can cancel the policy and that has to be approved apparently. Very disappointed with this company and it's policies. Show details
Value for Money
Transparency
Customer Service
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Staff help
Staff helpQLDSouth East Queensland, QLD2 posts
  Sovereign Accident and Illness Cover

Good product and service

The policy can seem a bit expensive, I have 2 dogs so do get a discount on one but I still feel the price could be a bit better. In saying that I wouldn't choose an alternate insurer unless offer a better price for the same product.
My claims are paid in good time and The only thing I think any pet insurance should consider is general health cover like vaccines and dental cleans Show details ·  1
Value for Money
Transparency
Customer Service
Fabrice
FabriceNSWSydney, NSW2 posts
  Sovereign Accident and Illness Cover

Terrible customer service

I have been trying to call customer service several times. The line goes to a third party receptionist all the time and they take your name and contact details for a return call back. What kind of customer line is this? No one has called me back yet. I need an application cancelled before the policy starts on 11/06 11:59pm as i no longer wish to go ahead with it. Show details
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PPACKHAM
PPACKHAMNSWNorth Western Region, NSW
  Verified Prime Pet Insurance
Value for Money
Transparency
Customer Service
  • Thumbnail
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Lori E.
Lori E.2 posts
  Prime Pet Insurance

I need you to contact me!

Hello Prime, I have been trying for a long time to get in contact with you.
I have tried a handful of times to change my bank details on the portal and they will not register. I also need to change my address which the portal will also not let me do.
Over many weeks I have been attempting this.
I have called multiple times and can not get through, I speak with only someone in reception who takes my details and says I will get a call back.
My insurance is incredibly overdue and I AM TRYING TO PAY IT!
I understand due to the virus call centres are going crazy right now but I need you to contact me I am trying to give you my money.
Policy Number: [Number Removed] Show details
Value for Money
Transparency
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audios81
audios81NSWSydney, NSW134 posts
  Verified Sovereign Accident and Illness Cover
Jason
JasonSAMetropolitan Adelaide, SA
  Sovereign Accident and Illness Cover

26% Premium Increase over 2 Years with no claims

We have had our dog insured with Prime since eligible and have just received our policy renewal, premiums have increased 9% this year and 26% over the past 2 years. And this is without making a claim. Highway robbery!! Show details
Value for Money
Transparency
Customer Service
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Georgia H.
Georgia H.NSWSydney, NSW
  Sovereign Accident and Illness Cover

Prime Pet Insurance looked after me

My darling cat Keara died of cancer this week. Prime has been so supportive over the years . They paid the many chemo / meds claims I made quickly and were supportive throughout her journey. Show details ·  1
Charles Spanti
Charles SpantiVICGreater Melbourne (Metropolitan), VIC3 posts
  Prime Pet Insurance

Stay away from Prime

I was with Prime and always had issues getting my med bill paid back. Always issues. Stay away from these guys, they are hopeless..they take your money then try to exclude things afterwards......walk away from prime pet insure Show details
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Hi Charles, I am sorry to hear that you feel this way in relation to our policies. If you would like to discuss your experience further, please do not hesitate to send me a private message with your policy and contact details.
Kind regards,
Jessica

Melani
MelaniNSWSydney, NSW3 posts
  Sovereign Accident and Illness Cover
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Paul C.
Paul C.VICGreater Melbourne (Metropolitan), VIC
  Imperial Accident and Illness Cover
Prime Pet Insurance
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Yunis L.
Yunis L.WAPerth, WA
  Prime Pet Insurance

My blind epileptic dog

I have had Prime insurance since I got my puppy 4 yrs ago. 2.5 yrs ago my dog went blind and started having seizures, we took Reggie to all sorts of specialists that cost fortunes and he has had ongoing tablets now up to this date to manage his seizures. Prime have been fantastic helping us with vet bills and ongoing prescriptions. Thank you so much for being effortless to deal with and getting our money back from the vet bills. Show details ·  1

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Details

Compare all Prime Pet Insurance listings
CategoryPet InsurancePet InsurancePet Insurance
UnderwriterHollardHollardHollard
Annual Benefit Limit $14,000$14,000$14,000
Amount of Vet Bill Covered Up to 85%Up to 80%Up to 65%
Minimum Pet Age 8 weeks8 weeks8 weeks
Illness CoverIncludedIncludedIncluded
Routine Care CoverOptional ExtraNot IncludedNot Included
Tick Paralysis $1,200$1,000$2,000
Emergency Boarding Fees $1,000 (you must be the sole carer and hospitalised for one or more consecutive days)$1,000 (you must be the sole carer and hospitalised for one or more consecutive days)$500
Lifetime Cover IncludedIncludedIncluded
Cooling Off Period 30 Days30 Days30 Days
Consultation Fees$300$300$300
Cruciate Ligament Conditions $2,600 (6 month waiting period. Can be waived.)$2,600 (6 month waiting period. Can be waived.)$2,000
Waiting Period for Illness 30 Days30 Days30 Days
Discounts / Offers10% Multi-pet discount10% Multi-pet discount
Accidental Injury Cover IncludedIncludedIncluded
Condition Limit$2,000 per condition
ManualDownload manualDownload manualDownload manual
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Contact info for Prime Pet Insurance

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Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
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