THIEVES empowered by the Australian Government
Administratively understaffed obviously, unable to accurately and timely set up new funds, automatically applied for and withdrew insurances without my permission, and they also have an inability to communicate online or via mail. I trusted a company I worked for (Searson Buck) to guide me believing I could trust their partners would carefully manage my portfolio. I never received a statement until I applied for fund transfer via the ATO, then the final statement arrived leaving me with nothing. White-collar crime at it's best.
I would never use Prime Super if I had a choice
I am a financial adviser. I have my own advice licence so I can look after my clients properly and deal with any super fund on their behalf. In my dealings with super funds I have found that Prime Super is absolutely the worst fund to deal with. Their computer system never works and instead of them fixing the computer system we have to resort to paper and writing letters like we did 20 years ago. The managers never return calls and are rude. The staff do not know how to handle most enquiries and have to speak to someone else who will never spe...ak to you directly. I have tied raising this with Prime and asked for the head of their product team to contact me or the head of their customer support team but they have never called me and spoken to me. They make dealing with them very hard and don't seem to care. I would never recommend this super fund to anyone and only continue to use this fund because I am supporting my client.
Very bad super company
I don't understand why they force me to correct a mistake which was not made by me. Their fund is given by name but not tax file number. They never be helpful. They want to take money from their clients. Therefore I am writing a bad review there. They still kept my 250 dollars.
No written advice stating your fund will go to a zero balance ( very high fees and charges make the
My son had Super with Prime Super. He is now deceased and I'm his Estate Administrator with a Grant from the Supreme Court to manage his estate. When he was still alive he had worked for 5 months and had a balance of around $300 with Prime Super. 6 months after leaving the fund for a different employer/fund his account balance was $0 - All eaten up in fees and charges.
Most reputable Super funds have a policy of transferring small amounts to Australias Unclaimed Super Funds (amounts less than $1500 ) They send a letter to the fund member explaining they will do this after waiting 30 days- WE RECEIVED NO SUCH LETTER-
My conclusion is this is not a company I would recommend.
Good idea to steer clear.
Totally agree with the fees slowly taking your funds. All is good until you find yourself out of work and no super payments going in and their fees slowly suck the life out of your hard earned money. Cannot understand why super isn't better controlled by the Government. They forced us all into it and now leave us floundering with no backup and the super funds just get richer.
Worst super fund to deal with
I have been dealing with them for over six months after my dad has passed away and still not closer to getting this resolved. No communication what so ever to let me know where the account is at, they say they have sent things in the mail that never turn up. This has been the hardest thing ever to go through loosing my father and they have made this process 100% worse the stress it has caused and they don't care they keep making things harder.
Terrible superannuation fund
Fees are way too high, they're just stealing your money in exchange to poor service. They won't accept digital documents for refund forms, they will process the application as slow as possible to steal more money from your fund by charging high monthly fees. You are better off choosing a different superannuation company.
Expensive, poor service.
unhelpful over phone.don't follow-up on requests for info.i am so disappointed and feel totally ripped off.phone girl said that statements had been sent out and then returned to prime.bull-the statements were never sent.i thought super funds were protected by government to prevent them eroding away via fees so one always keeps a minimum of $1000.there is only $400 left.i worked hard in the desert to earn that money and it represented a lot.it would have been safer in a saving bank!
no statements.said they had.said my account was a lost fund.fund eaten away with high fees.
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