Printer Supermarket

Took our order and money despite no stock. Refused to refund !! Had to contact PayPal and the bank for full refund. A scam I think

Our Kyocera printer has arrived with us today and I can’t speak highly enough of how transparent Printer Supermarket (Ben and the warehouse team) have been about the when and where of the purchase.

From ordering and letting me know that there would be a delay in the unit coming in, through notifying me when the printer came in early and to efficient delivery of it today. A grand total of 2 weeks including the stock "delay". Absolutely incredible.

It's taken me all of 20 minutes to set up the printer to my home system - seamless.

Ben and Printer Supermarket are so the company that I look to use again in the future ... both hardware and printer consumables.

Thanks again for the excellent service and product.

Naomi

Purchased after a confusing web description after putting in my printer model number. Sent the unit which was incorrect, phoned up Echo-1, they said if it is un-opened they will accept it back. The package was unopened, the model number was not right, however, this is not the requirement under the consumer code of returning the package unopened. The model number on the package was suspicious as it appeared too small to fit. I sent it back in October the day i received it, and received an email today 14 December 2021 from the same person to whom...

I had ordered the incorrect cartridge for my printer. I was told to pay for the postage to return it and they would hold it in credit (less 30%). This was a very complicated process. When it came time to use the credit, they told me that they didn't receive it. I had the receipt from Australia Post and Australia Post looked into it and were able to confirm that it was delivered and on what date. Then apparently, I had sent it to the wrong address which was the address on all of the correspondence from Printers Supermarket.
I should have been ab...

Beware of this company, they ripped over $1000 from me, selling an unusable to me printer which has no aftersales service at all
I made lots of calls and emails but they wiped their hands cunningly

I researched a product and this company had the most competitive pricing. I was very pleasantly surprised by the faster than expected delivery. I ordered another scanner and it similarly arrived very promptly. A very positive interaction.

I bought a printer that was inoperable on delivery. It took 2 months, and many e-mails, to get a refund of 85% of what I paid them, and I had to return the faulty item at my own expense. I don't know whether the stonewalling was an attempt to defraud me or just general incompetence, but either way I'll never do business with them again.

Recommendation on a buying a new Printer, explained quantity, volume and quality required. PSM -Recommended the Lexmark CX431. This printer is sub-standard. Tried to return to PSM, talk to Lenmark. Lenmark said it was the Black ink, replaced black ink, print quality is so bad cannot use for client reports. Tried to get a refund from Lenmark no go. The printer is not useable. Very disappointing, Advice, service and Support from Printer Supermarket and Lexmark. I will now have to purchase a new printer that works, total waste of money and time.

i made a order, got a email saying they need a credit check, called them emailed them no response but still managed to bill my card. called the credit card company, in there hands now.

I placed an on-line order for ink cartridges at 1:50 pm on Thursday, and they arrived at my door around 9:30 on Friday. Most other suppliers are struggling to make timely deliveries due to COVID-19, so it was a great surprise to have the cartridges arrive so quickly. Thank you!

Cost of scanner? Very competitive. Delivery cost? A little more expensive than standard post. Delivery time? 25 hrs from ordering to delivery (25 hours from VIC to ACT. WOW!) Am I impressed? You betcha! Even if the scanner is not as good as I hope, I CANNOT complain about the service. I will be using them again for future printer needs.

Ordered Brother MFC-J6530DW A3 Colour Multifunction Inkjet, but was advised by Staff that it was not available. Received email within 12 hours, and refund processed within 24 hours via Paypal.
Price was very competitive.
Will shop again next time

What a fantastic company to deal with. Their service and product Is excellent and such speedy delivery. The printer was very well packaged and I would highly recommend this company To anyone.

A family member said his experience was amazing with printer supermarket. I then placed an order then received a call to confirm delivery instructions then literally 10 hours later the goods were delivered as instructed to a rural address with no issues. Guys i am impressed Wow!Excellent service ... I sent an email to confirm was it the goods delivered and the PS rep Ben replied in 3 minutes with the con note confirming delivery... You guys set the benchmark for the best online experience and yes its verified purchase. its the first time i have used this company and definitely not the last . Excellent work

Ordered a printer on the afternoon of Monday holiday of the long weekend. Received it Wednesday morning in the Hunter Valley. Price was very competitive with 6 other companies compared online. Spoke with their Customer Service, was connected quickly and received the same excellent service as their delivery. Will buy from them again.