ProBikeKit Australia

warranty Return – after doing my research on carbon wheels and the reviews for the Token Konax Pro disc 52mm wheelset were reading High, I ordered through probikekit on laybuy. wheels landed in Australia within a week and not knowing how customs operate the issues dragged on, after sorting that out wheels arrived. wheels built just under 2 years I had these wheels… Read more

and issues with the rear wheel started to surface when the cardon started to delaminate. after emailing probikekit with my concerns the warranty department asking for photos and a video of the issue which I had sent. at this stage I was not happy as these wheels had been great, so information was emailed with instructions on how to return and Courier pick would be organized, this was not easy and after multiple emails with FEDEX involved I drove to the Depot myself, Box returned and refund back in my Account. so I would say my experience dealing with probikekit was not 100% but 80%, would I buy again yes

Absolute Scam . Do not buy from this store – Bought a power meter 2 years ago and after long time it eventually arrived. Item became faulty but still under warranty so arranged to send back to them. According to fedex the item was received and signed for in thier warehouse. PBK keep saying that the can’t find item. So many messages back wards and forwards with so called customer service team. Keep saying item can’t be found. Surely after 30 days I should get a refund/ replacement

Find another shop! – I should have known better and checked for reviews first. Had I done this I would have know this online shop was not a good option consistently receiving poor reviews. They are not an Australian online store as they would have you believe. Your item will ship from the UK, you Will pay hefty delivery fees and may be liable to pay duty on your… Read more

item(s). I had figured this part out prior to confirming my order but decided to proceed anyway (I just want to make sure others are aware).

We received the item as promised but the sizing was ridiculously small. That’s fine. These things happen but in trying to attempt to contact the store for an exchange or return it has been radio silence. There are minimal options to make contact with them as well as they are clearly not wanting to speak with you once they have your money. An extremely disappointing shopping experience.

Excellent prices and customer service – Ordered four tyres on13/9/22 and received them in Perth, Western Australia, on 18/9/22. Price and customer service responses were excellent. I have purchased many times from Probikekit in the past and I have always been very happy with them and I would highly recommend them. I notice that many reviews complain about the .com.au adddress. The… Read more

company is based in the UK but markets worldwide, similar to Wiggle (who also use the .com.au address), and I have had no issues with them.

Was a bit concerned given the reviews. Ordered 3 MTB tyres to try them out and had no issues – Came across this seller looking for bike parts and thought I would look up the reviews. I wasn't originally going to go with them, but then thought I'll give them a go and not certain how my order will be dealt with as I'd read problems with significant delays and out of stock. I ordered 3 MTB 29" tyres and was sent a tracking code which is… Read more

regularly updated. A box arrived and all 3 tyres were in the box. The exact ones I ordered. A pleasant and successful transaction. I'd use them again.

Great shoes also great price – Ordered northwave rebel 2 shoes and couldn't be happier,great communication and come from the UK probably quicker then what they would if I ordered them in Australia,would order again no worries at all..

Return policy does not exist – I bought some Lake shoes before Christmas, which turned out to be the wrong size (same size as old pair) anyhow ..was told no exchange but could return for refund. That was 2 months sgo. I have attempted to follow up several times but am asked the same questions I have already answered (bot I suppose). Very disappointed

Avoid – I ordered a tyre 3 weeks ago, I received no invoice but they took the payment. 3 weeks later the order has been cancelled with no explanation or apology. Apparently I'm getting a refund - good way to hang on to other peoples money. Please avoid

Mountains of spam with no unsubscribe option – I purchased one item from them ages ago, which was fine. No complaints about the process. However, since then I have received endless spam emails from them that have no unsubscribe button. This is not only sneaky, but illegal. I won't buy from them again for this reason.

NO DELIVERY OF ITEM – zero communication. Scam. Probikekit Australia , contact e mail and phone number in the UK. WTH

ProBike Kit SHAM – If I could rate zero stars I would. 3 months from order to delivery. Zero communication. My experience reflects exactly what others have said. You think you’re buying from an Australian company, but only after ordering do you find out that it’s a UK company. Even the line on credit card statement says “St Leonards” which is in Sydney. I always buy… Read more

locally due to issues with delivery since Covid. Totally sham site.

Item was bought for a Xmas present and ordered in plenty of time (late October). Didn’t get sent straight away despite being in stock on site. Stuck in customs for over a month. Numerous calls to courier company, Australian customs and emails to ProBike kit. Had to purchase a second bike bag to use as my order took so long to arrive and so am now out of pocket $1000. Had to pay customs duties due to price of product.

Most laughable is the fact you can’t leave a review on their site as to the product or service to warn people. I have tried several times without success. This in itself should not be allowed.

Avoid this site at all costs.

Don’t get sucked in by the prices – Ordered a set of wheels, claimed they were in stock and then sent which they weren’t, very difficult to deal with. Many delays

The Worst Shop Ever - Avoid it – Buying from them is simply a horror: - I ordered an item reportedly on stock with a request to cancel my order in case they can't deliver within 2 weeks. - The tracking shows they sent the item even before I ordered it. - I got their reply they are unable to cancel their order because it has been shipped.

Shocking. Avoid – Ordered an expensive set of bike wheels. Delivery quoted as 7-11 days at time of checkout. 11 days later, wheels still sitting in UK customs. Contacted PBK. They told me I had to pay Australian import duties, that I would have already received an email from the courier with the amount to pay, and that it must be in my junk folder if I hadn't seen… Read more

it. After checking everything I had received no email. Contacted PBK again who 'escalated it'. Days later, still nothing. Took matters into my own hands and contacted the Australian arm of the courier company who kindly followed up and found the wheels and arranged for my import duty bill to be sent. Bill arrived. Ext day, which included GST despite that having already been paid. Contacted PBK again who apologised for the stuff up, told me to pay the GST again and they'd refund that amount from my original purchase. Days later with import duties paid, no GST refund, wheels STILL sitting in UK customs, and PBK refusing to help in any way. So I paid more than $2 k for the wheels, I don't have them, and PBK are not helping. Dreadful. I have read lots of other reviews since buying from these clowns and this is a pretty common issue. Avoid my mistake. Buy elsewhere.

HORRIBLE customer service and keep waiting – If you don't really need to buy from them, please do not buy from them although the items are cheaper. The delivery is a hit and miss. The customer service is basically useless and not doing something useful to help other than check the tracking on website which you could do it by yourself. Omniparcel is hopeless, you couldn't find anyone to chase… Read more

down your parcel.

I ordered tyres from them at the end of Oct and it still stuck in ON HOLD at Sydney for nearly 3 weeks. No news and wouldn't do anything to help. Please avoid and stop this company using .com.au to scam more of the Australian customers.

Wrong item and poor support – Sent wrong item. Customer support failed to understand or resolve the issue. Advertise themselves an Australian company, but goods are sent from and customer support are based in UK. DO NOT BUY FROM HERE

DO NOT BUY FROM HERE – I wish I could give this company negative stars! I purchased some bib shorts for my husband as a birthday gift (XL Men's). It was too small fom even me! (Female, small-medium). I asked for a return took months for them to even approved the return and send me the documents. I sent the item for return, no return received, I have followed up numerous… Read more

times. I have been told this was "never received" so no return. $175 down the drain. I have dealt with many bike/exercise companies whom have been excellent. How this inefficient, deceitful company is still operating is beyond me! What poor customer service and how dare they receive the return and deliberately not provide the money owed! Shocking company. If there was another way to advise people of their theft I would do it.

Very poor service and still no delivery! – I ordered an indoor trainer from ProbikeKit Australia on 3 October. When I placed the order the expected delivery date was 17 October. It is now 31 October I still have not got it. Their response to my enquires to their help desk have simply been “it’s coming”, without any details about the steps they are taking to get it to me. At one stage I was… Read more

told I needed to send some documents to their courier to help with customs. (Yes, suddenly that became my job). I did that and heard nothing back. At no time has ProBikeKit proactively contacted me about this. They just don’t seem to care at all. I will update this review with any developments.

Delivery black hole! – 3 weeks since "order dispatched" email confirmation, still waiting order delivery. It's now one week past delivery window estimation...no status or update available on "tracking" system since 10/10/22 dispatch date, can't speak to anyone, no so Pro! However I have already (and stupidly responded to) two in process "how-did-we-do" surveys & also… Read more

heaps of follow-up DM email offers during the last 3 wks. Have given benefit them benefit of doubt until today, but disappointed not to have the same experience as previously & no apparent way to contact them re status/expectations! (Have just cycled competitive event that this hydration, nutrition and bike equipment product order was meant to support, for, but it didn't/hasn't arrive as expected :-(

This is NOT an Australian Company. 3-Day Delivery Fraud - Items ship from Germany – This is NOT an Australian Company. 3-Day Delivery Fraud - Items ship from Germany

Still waiting for my refund – Australia Post confirms delivery of my returned item to the UK in early August, yet I am still waiting (14th October) for my refund. Several messages to their customer service team have resulted in 'nothing'.

Worst of the worst – The website showed items in stock and available for shipping within 48hrs. That didn’t happen so I tried to cancel my order but apparently I can’t because it is in “advance stage of dispatch” but hasn’t actually been dispatched. My order still just shows “processing”. Do not use them, I’m now in a fight to get my money back for something they said they had but clearly didn’t.

False stock and poor communication – I’ve have placed orders twice with this website and each time the order is delayed and no clear reason is given - just a generic ‘sorry we haven’t sent your item yet’ email. My first order was cancelled due to not having stock and I have tried to cancel the latest order due to the delay and lack of explanation but was told it was too late as the… Read more

item has ‘already entered the dispatch process’ even though the website still says the order is ‘processing’. Why advertise items you don’t have in stock? Cheap prices hiding poor service - not worth it. Will stick with Wiggle from now on.

DO NOT BUY FROM PRO BIKE KIT – This is NOT an Australian business. Ordered Knog lights that were showing in stock. Once I had paid the items were no longer in stock. When requested an ETA they were not able to advise. Requested refund or credit in line with their policy, many emails even called. Still waiting months later.

Worst customer service, and you'll never get your stuff – Customer service was completely uncooperative trying to track down the package, would not even provide a phone number for the courier service. This is likely a scam or so incompetent that it seems like one. I'm pretty sure the customer service is run by an A.I.

Untrustworthy and appalling customer service – I ordered I set of wheels from their website registered as an Australian website. Only to find out weeks later that the wheels are stuck in UK and apparently I have to pay export tax and I’m assuming import tax. I have received no formal communication from any government agency advising the amount or how to pay.

DON'T ORDER FROM THIS COMPANY – Paid a few thousand dollars for a set of wheels. Was held in UK for duties. Never got an email requesting payment of duties. Complained. Received email, paid duties immediately. Still no movement on the item. Complained. Advised I would get an update in 24hrs. Still no update. Complained... don't waste your time with this company. I'm about to lodge a claim. Wish me luck.

Better than expected – I did not realise items were coming from the UK I thought I had purchased from AU. I was stressed the whole time I was waiting for order to arrive. Luckily for me parcel tracking worked perfectly with no delays in customs and order arrived one day later than quoted by probikekit. Overall very happy.

Do not purchase from PBK – Ordered Wheels and Brakes - never got past the tracking number allocated phase. Lots of messages back and forth about the order, no action. Ended up lodging a PayPal dispute and recovered my money that way.