Procycles

Went to St. Peter’s dealership to have a service on my k1600 gtl 2016 model Wouldn’t reset my service light as they said the oil needed to be changed by them which didn’t fit in with my 5000 klm changes and also wanted over $165 more To do this… Read more

when I just did it 500 klms ago I will be taking my bike to Bike biz for future servicing . As I stated it’s my bike over 10 years old and wanted it reset so I know to bring it in for a service and nothing else I was happy to pay to have the light reset for my own reminder and stated to put it on the invoice no warranty or recall should something happen and they still refused An absolute typical dealer response Riding with several motorcycle groups I will not be recommending pro cycles in general

I purchased a brand new Motorcycle from a lying salesman (surprise, surprise) at ProCycles late last year. The reason I went there was that I saw one on line for a competitive price, upon speaking to the salesman, he informed me that the motorcycle just sold. He pointed to a new motorcycle and said that it was a 2025 model. I purchased the new… Read more

motorcycle and upon picking it up saw on the contract of sale that it was a 2024 model. When I confronted the salesman, he said, "well, it's basically a 2025 model.", despite the 2025 model recieving a significant upgrade to the display. A few months later the motorcycle wouldn't start. The motorcycle was always on a trickle charger. I called the service desk and spoke with man, who said, it's your battery, "just attached some leads to your car and jump start it" (really poor advice). He then told me that they could pick it up at a cost of $88 to me which they did four days later. Two days later, the same person called me and said, "it was your battery, there's obviously something wrong with your trickle charger. (I have several motorcycles and use the same trickle charger on each one with no issues.) Then, while I was talking to him, he rudely, interrupts me by saying, "listen, listen, listen." I was upset at him and said, "don't Fu......ing interrpt me, I'm the customer. He said, "We have a zero abusive tolerance policy" and hung up. What a coward. I picked up the bike the next day and was charged for the pick up and labour. This motorcycle was purchased six months ago brand new and only has 400kms on it. You have to wonder why KTM is offering over $10,000 off new motorcycles now.

Please don't purchase a new KTM from ProCycles who have had a bad reputation for many years, I believe that there is more than a battery issue and that KTM can't afford warranty claims.

The worst customer service I have ever experienced. In October 2025 I experienced a problem with my KTM 890 R as while I was riding the bike, when it became hot, the bike would behave like it was running out of fuel and stall, the bike would… Read more

restart for a second then stop. On this ride I managed to limp the bike to Pro cycles. While the bike had done very few Km’s it was due a twelve-month service so along with asking Pro Cycles to fix this problem, I had Pro cycles perform the service. When collecting the bike from the service centre. I was told that no problem could be identified and the bike was running well following the service. The bike literally broke down on the way home with the same problem. I then called Pro Cycles and explained the problem; arrangements were made to pick up the bike. After a few days I was told that the problem was due to the bash plate having taken a knock and a harness plug (CPU) had become dislodged, and this was the cause of the problem. The bike was returned to me (at my expense) , the cost of these repairs was $500 as well as me buying a new bash plate however I now wonder if this was really necessary. The next time I rode the bike it broke down again with the same issue. After calling Pro Cycles from the side of the road, they picked up the bike and took it back to their service centre. As I hadn’t heard anything from Pro Cycles for over a week, I called them, I was horrified to hear that they had done nothing with the bike, and they would not do any further work on it and to contact KTM. This really did take me back as this was the first I had heard of this, and they were the ones that picked the bike up and took it to their service centre. Once I collected myself, I then asked that they at least refund the $500 I had paid them to fix the problem as I feel they had not provided the service I paid for, they said no and to come and collect the bike as they would do nothing else. To add insult to injury they even demanded payment of the transportation fee to take the bike back to their service centre before they would release the bike. They then accused me of being disrespectful and abusive to their staff, nothing could be further from the truth. I did make contact with the dealer Principal regarding this however his care factor was zero. I cannot understand how companies like this continue to operate.

Great customer service and after sales! – They are super helpful and gave great information about motorbikes. I definitely recommend this place if you are looking for motorbikes!

I can’t recommend Procycles enough! – I can’t recommend Procycles enough! This was my first time buying a motorbike in Australia, though I had a bike overseas many years ago. Naturally, I was both excited and a bit nervous about navigating the process here. From the moment I walked in, the team at Procycles made everything smooth and enjoyable. The staff were incredibly knowledgeable… Read more

and patient, guiding me through the different models and features without any pressure. I was particularly drawn to the BMW range – their selection is top-notch, and they really know their stuff when it comes to these bikes.

What I appreciated most was how they took the time to understand my needs and preferences, making recommendations that perfectly matched my experience and budget. They even helped me sort out all the necessary paperwork and provided clear advice on registration and riding gear.

Picking up my new bike was a moment I’ll never forget – they celebrated it with me and made the whole experience feel so special. I’m thrilled to be back on two wheels, and I have Procycles to thank for making it such a seamless and exciting journey.

If you're looking for a reliable and professional motorbike dealer, especially if you're new to buying bikes in Australia, Procycles is the place to go.

Best Service in a Bike shop I have had in 40 years. Anthony well done mate thanks for your help – I couldn’t recommend a better place to take your bike or purchase a new one After sales service is amazing, they couldn’t do enough to help me Only one place to go Procycles Show details

IS THIS PLACE CLOSING DOWN SOON? Procycles Hornsby service Centre is the worst place I have ever been to service my motorcycle. The customer service is the nastiest. I met a guy to be the service manager. He is very unprofessional. Unethical doesn’t keep up the time and a grumpy man. His customer service is zero and he doesn’t stick to his words.… Read more

I would never ever recommend anyone to go this place. They are dealers for great bikes but the service centre is the worst if you really want to get your bike service and be happy about your ride please choose something better Someone professional.

This dealership blacklisted me after numerous different issues after I stood up to them and called them out on them.. Avoid them - they don't take responsibility for their own issues and will try to shift the cost onto you and gaslight you by trying to make out the problem lies with you when objectively that's not the case. Some of the issues I… Read more

had with them were warranty issues, other issues included a scratch to my bike's tank during servicing and also telling me things are in stock over the phone only to arrive there after a long ride to say oh... we meant in stock at our warehouse or other store at Hornsby. That incident was very annoying after a trip right across Sydney to get there. They don't care.

Procycles St Peters - STAY AWAY FROM THIS DEALERSHIP I have purchased a used Suzuki GSXR750 bike from them. The bike is over priced for it's age and condition. I still got it coz I really like the bike, having had a previous bike on the same model. Salesman have offered that they will put additional rego extension of 3 months on it before… Read more

delivery of the bike which I thought was very considerate of them at that time. He also double checked it with Finance Manager and she agreed for 3 months rego extension. I agreed with the deal so I have put a deposit. But when I received the papers I've asked why the extension is not noted in the invoice? Salesman told me they will only do it after the bike purchase, and to leave it to him assuring me that there is nothing to worry about as he already mentioned it to the Finance Manager, so I believed him.

On the day of pick up, it did not come with the previously agreed additional 3 months rego extension. When I asked the salesman, he just pointed me straight to the Finance Manager. I have asked nicely, why it did not come with what we have agreed which is an additional 3 month rego extension? She started to become rude to me saying nonsense things 'dealer is unable to extend the registration'. Clearly the one who processed it made a mistake or wasn't informed about the deal and they didn't want to fix it. This dealership has no word of honor. They let the customer suffer for their mistakes. I can't believe how these people are allowed to operate.

The manager abused my wife, what a lovely guy!!.Ktm Australia said warranty, he still charged us $1200 .

I took my KTM 300 TPI with only 39hrs on it was it was all of a sudden stalling and not starting. I bought the bike from Procycles brand new. After 3 visits back and forth being told the problem was fixed, it still wouldn't run. I paid over $3k to the Hornsby store during this time. It is now over 2 years later and it has 42 hrs on it and still… Read more

not working. The 3 hrs in that time is repair time. It has not worked at all. I spoke to the dealer principle at the time and he washed his hands of it stating that even KTM could not work it out but refused to reduce his bill and charged me all that money for no fix. To add insult to injury, I then find out 2 years later my name has a star next to it so I can't go to the Hornsby or St Peters store. Firstly Procycles have been the absolute worst to deal with as they didn't fix the problem and charged me all that money for the pleasure of it and then because I complained, they thought the appropriate action was to ban me. KTM have a part to play in this story as they too washed it seemed were not interested in a solution but we know where they are now. I strongly advise anyone interested in buying a bike to steer well clear of procycles. They get a negative review from me.

1-Star Review for Procycles St Peters – 1-Star Review for Procycles St Peters I’ve been a loyal customer of Procycles St Peters and have purchased a few bikes from them over the years. Recently, I took my 2022 KTM EXC 300 in for new tyres and requested a full service and check-up, as I needed the bike running at 100% for a camping trip in the state forest. After receiving a 4-page list… Read more

of items they claimed to have fixed and replaced, I paid the $1,600 bill without hesitation.

However, the problems started as soon as I arrived at my destination, two hours away. An hour into the ride, the bike shut off and wouldn’t start again. It turned out Procycles failed to fill the TPI oil reservoir.

When I returned the bike, the mechanic explained they don’t fill the oil because it’s “personal preference” on what type of oil customers want to use. This was never mentioned during the service. They didn’t ask what oil I use, yet had no problem checking other details like tyre PSI and brake pads. If they had told me it needed oil, I would have purchased it on the spot. Instead, I was left stranded and now have a blown top end.

Procycles management refuses to take responsibility, claiming I should have checked the oil myself. This is despite the fact that I trusted them to perform a comprehensive service, and they provided no warning about the oil level. The lack of communication, negligence, and refusal to stand behind their work is unacceptable.

As someone who has spent a significant amount of money with this business, I’m extremely disappointed. I now have to take my bike to a professional mechanic to fix the damage caused by their oversight. Do yourself a favor—take your motorcycle to someone who actually cares about their work and their customers. I wouldn’t trust Procycles with a bicycle, let alone a motorcycle.

Avoid Procycles - Overcharging and unprofessional business – Went there this month for the second service. Consistent instances of overcharging and the inclusion of unnecessary services. Not contacted for clarification or approval before these services are added. BMW Motorrad provides clear guidelines on required maintenance on their website, based on the mileage. Google "BMW maintenance manual R1250GS"… Read more

and at page 256/258 each necessary check and part required are outlined for each service.

If you own a different BMW model, simply replace the R1250GS with your bike's model name.

For alternative pricing and service options, consider the following BMW Motorrad dealerships:

Bikebiz BMW: 02 9682 2999 Macarthur BMW Motorrad: 02 4637 0825 Worthington Motorcycles BMW: 02 4340 3555 South Coast BMW: 02 4243 4700

Poor service and distrustful dealer Procycles Hornsby – I should have read the reviews before taking my GS 850 Trophy for its first annual service to Procycles. The bike was covered by the full service pack that include all fluids ect. I received a call saying that they had completed an oil change and filter change only. The service manager was disinterested, tried to charge $70 for a chain lube and… Read more

adjustment. Plus pointed out that there was a loose bold on the side stand extension and what did I want to do about it! Treated me like an idiot, I contacted my dealer at Worthingtons on the central coast and they confirmed they would have adjusted and lubed the chain and tightened a loose bolt as part of there servicing . I call back to procycles and asked to speak with the dealer manager. He was equally as disinterested and it seems the attitude is across the business. I called Motorad but await feedback to my complaint. The attitude is totally opposite to my experiencce with Worthington BMW on the central coast. I am distrustful that Procycles completed the items recorded on the job sheet; the mechanic said he changed oil and filter only. The job details claims change break fluid on the entire system at 6800 klm.....the mechanic did not say he had done that! The fact this bike has a service pack is probably an advantage to the dealer as they can charge to the max. I will definately not recomend to any rider Procycles . Unfortuately they do not seem to be keeping a standard as expected from Motorad.

Shonky model year listing. Beware! – Listed on Bikesales as used 2018 BMW model when it was in fact a 2017. I paid the deposit over the phone. Organised finance. Took ownership. Got home and it was complianced 2017. Asked salesperson who said it wasn't a big deal because it was first registered in 2018. Well it's a big deal when you go to trade it! Not falling for that again. Will avoid these guys. Show details

Be Careful – Be careful, they have items listed on their website as "in stock" or "available within 24 hours". It simply isn't the case with everything. I ordered an exhaust that was "in stock" on their website. I rang them, they told me it isn't in stock, I rang the supplier and they said minimum 7 weeks lead time. They did give me a refund, but I think… Read more

it's false advertising. They still haven't remediated it on their website.

Be careful before you give them your money, ring first.

Absolutely hopeless bike shop – After speaking to a salesman I drove 5 hours to test ride a bike they said they had in stock in the showroom. Turns out they didn’t have the bike. I waited a month for a trade in price on my bike, I rang them and the excuses were gold. Typical salesman crap. I reckon there’s more chance of my bottom hole healing up than getting a truthful response from Procycles. Bought the bike I wanted elsewhere. Show details

KTM390 SERVICE – I rode my KTM 390 adventure to get an oil leak looked at on Wednesday am after being on a tour in NSW from Geelong Vic. Procycle immediately looked at my bike and diagnosed a leaky counter shaft sprocket seal. They were able to fix it and allow me to continue my journey. I was so impressed with their service and pricing. Show details

Procycles have always treated me well – I was rather late in reporting a warranty issue (ie 2 days before expiry) and it was impossible to fit me in till 2 weeks later. No issues though .... Sam in service went in to bat against KTM on my behalf and my issue wasn't queried. I guess it helps that I've bought 6 or so bikes from them over 20+ years, but I've always been well treated by… Read more

all the departments I've had dealings with. I'd willingly recommend Procycles St Peters to anyone based on my 22 years experience with them

Procycles Hornsby complete rip off and sham service by owner Anthony Katter - you guessed it - Bob Katter’s nephew – I took my Kawasaki ZXR750 to Hornsby Procycles service because St Peters shop was too busy. Now I know why you get your bike serviced straight away at Procycles Hornsby, because Anthony Katter owner of Procycles (nephew of Bob Katter) is a complete rip off merchant. My bike needed only a minor service, change of oil and filter and new rear tyre,… Read more

which is what I asked for. Anthony without my permission racked up a bill of $2,600 on many faults he apparently found - leaking forks and cam cover - neither leaking when I dropped off the bike.

He said he cleaned out the tank and carbs, which I paid for, but three weeks and two rides later the bike wouldn’t start. I called Anthony - he sent someone straight awAy to collect the bike (of course) next day calls me to say 9 hours of work done - again without a diagnostic courtesy call/estimate. Charges 9 hours labour for cleaning two of four carbs - including 6 hours in sonic bath at $120/hour.

Had he actually cleaned the tank and carbs on the initial service like he charged me for the carbs would not have needed cleaning three weeks later. But he had no recollection of servicing the bike a few weeks before - even though it’s a distinctive vintage bike.

When I complained he refused to discount the bill at all (over $1,000) was very rude and taunted me with “you know your bike has a flat spot between 7,000 to 9,000 revs”. So he thrashed my 31 year old bike without my permission.

He then had his sales manager Matthew Palmer call me, pretend to be the owner of the business and said the head technician test rides all bikes but sometimes Anthony does as well. So I asked why don’t you trust your head technician? Matthew had no coherent response.

Matthew does not understand motorcycle mechanics and was unable to explain why I was charged 6 hours labour to clean two carbs, although steadfastly refused to discount the bill.

They refused to return my bike unless I paid the ridiculously over inflated bill, which in the end I had to to get my bike back. Total shysters. Avoid them like the plague!!

Completely incompetent and dishonest business – They dented my new bike and did a dodgy repair before it was delivered.The repair compound and paint fell out after a couple of weeks.They refuse to take responsibility.Disgusting business.

STAY AWAY FROM PROCYCLES HORNSBY – From the day i paid for the brand new bike I've had problems with the bike and Procycles Hornby customer service is terrible. 10 months later I can't seem to have the problem rectified. Oil leaks not covered by warranty, every service becomes a few hundred more than quoted. Oil finger marks all over the bike, loose and missing screws. The… Read more

service manager is rude and aggressive. also check your oil level before you leave the shop. If you choose to ignore this review. I am now taking to to another KTM dealer to fix procycles workmanship. Not a chance I'd take my bike back to them, it always came back in worse condition than when I took it in to be repaired and serviced. YOU HAVE BEEN WARNED!!!

Procycle Clothing is a SPAM!!!! – I ordered some cycle clothing online in Sept 2021 and it never arrived - I kept following this up and promises were made by Louis but its now Jan 2022 and I still havent received my items - I have continually asked for a refund - after months of requesting Louis said ok - I asked for confirmation of this - I get a reply that the items will be… Read more

sent! This Louis guy has no idea on customer service - Do not make any purchases online because you will not receive your items or get a refund

Harrased and bullied also threatened – If anyone has ever had a dealing with the owner of the procycles you will soon realise yiu are not dealing with a mentally sane person in any way I would highly recommend everyone to read up the negative views and make your own judgement about these people and there abusive behaviour In such a modern society today bullying and harassment on any… Read more

lever should not be tolerated in any way a person like Anthony latter has no place in society today in any way and should be avoided at all cost and also the other disappointing part is he is getting away with his abusive and bullying behaviour toward people just because he has a bad day or thing dont go the way he wants

I strongly advice anyone who has been harrased and bullied by him to take stand against him and take the matter further

Avoid in dealing with procycles in anyway

BAD KTM MECHANICAL SERVICE STAY AWAY – Picked up my ktm it was just in for an oil change, checked oil level when I got it home. Only to find the oil did not even register in the little view window, had to go and buy oil to fill to correct position. Phoned the service guy (name removed) and told him about the oil level and offered to send him photos. He then went of at me very… Read more

aggressively and didn’t want to see the photos than hung up the phone. 12 months later decided to do the oil change my self only to find when I tried to remove the the two side sump screen bolts they had used loctite on them OMG!!!! Will never take my bike back stay away .It will cost you more in the end mentally and financially.

Wunderlich accessories for 1250 GSA – What a poor experience .. I telephoned in from Tassie because wanted fast verification of correct part and also against delivery time. The guy answering was ok but under pressure due to sorting a shipment .. as soon as I suggested calling back later, he suggested email and he would get to it in a few hours before end of day .. well that was a week… Read more

ago .. and a second email from me ... but I still haven't had a response .. disappointed to say the least!!!

Always done what they can to help me in sales, service and parts – I've purchased my 3rd bike in 6 / 7 years from Procycles St Peters and they are the only shop to ever put a spanner on my bikes. Dealt with Jarred on all three new bikes and Scott (and a few years ago the Kiwi Fulla, sorry forgotten his name) in service and I've found them to be consistent and willing to help if they can. They're a business after… Read more ·  1

all thus they can't magic up free workshop time or take accountability for a factory defect BUT they take responsibility for your experience.

Service dept has even done me an out of warranty / good will work that could have cost me thousands but that's why I buy a BMW and from backed dealership like ProCycles.

On the sales sideI find it's best to understand the desired deal such as accessories / parts added, first service, do I want a discount on or the parts fitting then just ask Jarred or VIk for a 'price to change over' and I've had good change over prices.

I find if you're willing to speak up and say what you mean they will tell you if it's possible or not, it's just business so explain the value you want.

Be Warned – Regrettably, I took my 2015 R 1200 GS into Procycles Hornsby for a routine service. I was quoted $850 for the 20,000km service over the phone which I accepted as authorised BMW dealers in Sydney are far and few between. I pre booked and dropped my bike off at 730am and was told that it would be ready late that afternoon. At 4pm I arrived at… Read more

Procycles to collect my bike, however was informed that there was an issue with a technician that went home sick, so the bikes service was incomplete and to call back after lunch the next day (might I mention that my bike was still in the exact same spot that I parked it that morning). No phone call or text was provided, which I explained was frustrating as I travelled all the way in from Belrose with my wife to be dropped off. It was then that I was told by (you know his name) I had no idea what was involved in the service, nobody appreciates the work I do, how little money he was making from the service and how many bills and overheads were involved with running a motorcycle service centre. The next day at 2pm, I called Procycles to see if my bike was ready for collection as I did not want a repeat from the previous day. I was told that it would be ready by close of business. At 5pm, I again arrived at Procycles only to be greeted by a man (you know his name) whom was extremely agitated and deep in debate, arguing with another customer that was disputing an invoice on the service of his KTM. This went on for a while until the man was ejected from the premises, was haggled and made fun of, called every name under the sun (including a nazi). Then told if he wanted his bike back he must pay his bill in full. I do not know the specifics, but assume it must have been excessive. From there, he stormed straight past me not making any eye contact went back to the workshop where he was throwing tools around and yelling at some very nervous looking staff within his workshop. When he finally came back to the service desk, he sat down and ignored me, at this time I felt quite nervous and threatened. After a few moments, he stood up, walked over to me and slammed down 6 sheets of A4 paper which was the itemised invoice. I felt sick in the stomach. The bill came in at $3500, I was got smacked This is where things got ugly, no hello how are you, just started going through the invoice page by page, which included new tires, brake pads, rotors etc, which I never authorised. When I tried to challenge the situation, he threatened to take my bike as security till I paid. I paid the invoice in the end and took my bike home, only to discover a number of issues. The bike ran rough, brakes were soft and the front wheel was out of alignment. I ended up getting another mechanic to correct the issues whom identified that Procycles used the incorrect engine oil as well. Later after speaking with a number of people from the NSW BMW touring club, I found out that Procycles Hornsby was to be avoided at all costs as they do not have licensed mechanics in the workshop, only “technicians”.

I do not usually go on like this, but must warn others against this workshop as I cannot believe they are still in business.

Was very surprised – Just purchased a R nineT from St Peters. I wasn't going to buy a bike that day but Jarred lured me with his charm. I was a slight pain through the whole process but Jarred and all the team gave me the best service that i was hoping for with a large purchase (which was against my wife's will). Scott from the workshop was determined to install side… Read more

mounted mirrors for me at no cost which in the end looked amazing. Was very apprehensive at first, but have been won over to hopefully be a life long customer. Well done guys. Love my bike.

Sales and Service dept always been excellent – I've bought 2 new bikes here over the last 5 years and had them both serviced here too (hornsby branch). Started going here after an awful experience with Bikebiz and have been happy with Procycles service so far. Show details