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BAD KTM MECHANICAL SERVICE STAY AWAY
Picked up my ktm it was just in for an oil change, checked oil level when I got it home.
Only to find the oil did not even register in the little view window, had to go and buy oil to fill to correct position. Phoned the service guy (name removed) and told him about the oil level and offered to send him photos. He then went of at me very aggressively and didn’t want to see the photos than hung up the phone. 12 months later decided to do the oil change my self only to find when I tried to remove the the two side sump screen bolts they had used loctite on them OMG!!!! Will never take my bike back stay away .It will cost you more in the end mentally and financially.
Wunderlich accessories for 1250 GSA..
What a poor experience .. I telephoned in from Tassie because wanted fast verification of correct part and also against delivery time.
The guy answering was ok but under pressure due to sorting a shipment .. as soon as I suggested calling back later, he suggested email and he would get to it in a few hours before end of day .. well that was a week ago .. and a second email from me ... but I still haven't had a response .. disappointed to say the least!!!
Always done what they can to help me in sales, service and parts.
I've purchased my 3rd bike in 6 / 7 years from Procycles St Peters and they are the only shop to ever put a spanner on my bikes. Dealt with Jarred on all three new bikes and Scott (and a few years ago the Kiwi Fulla, sorry forgotten his name) in service and I've found them to be consistent and willing to help if they can. They're a business after all thus they can't magic up free workshop time or take accountability for a factory defect BUT they take responsibility for your experience.
Service dept has even done me an out of warranty / good w...ill work that could have cost me thousands but that's why I buy a BMW and from backed dealership like ProCycles. On the sales sideI find it's best to understand the desired deal such as accessories / parts added, first service, do I want a discount on or the parts fitting then just ask Jarred or VIk for a 'price to change over' and I've had good change over prices. I find if you're willing to speak up and say what you mean they will tell you if it's possible or not, it's just business so explain the value you want.
Regrettably, I took my 2015 R 1200 GS into Procycles Hornsby for a routine service. I was quoted $850 for the 20,000km service over the phone which I accepted as authorised BMW dealers in Sydney are far and few between.
I pre booked and dropped my bike off at 730am and was told that it would be ready late that afternoon. At 4pm I arrived at Procycles to collect my bike, however was informed that there was an issue with a technician that went home sick, so the bikes service was incomplete and to call back after lunch the next day (might I menti...on that my bike was still in the exact same spot that I parked it that morning). No phone call or text was provided, which I explained was frustrating as I travelled all the way in from Belrose with my wife to be dropped off. It was then that I was told by (you know his name) I had no idea what was involved in the service, nobody appreciates the work I do, how little money he was making from the service and how many bills and overheads were involved with running a motorcycle service centre. The next day at 2pm, I called Procycles to see if my bike was ready for collection as I did not want a repeat from the previous day. I was told that it would be ready by close of business. At 5pm, I again arrived at Procycles only to be greeted by a man (you know his name) whom was extremely agitated and deep in debate, arguing with another customer that was disputing an invoice on the service of his KTM. This went on for a while until the man was ejected from the premises, was haggled and made fun of, called every name under the sun (including a nazi). Then told if he wanted his bike back he must pay his bill in full. I do not know the specifics, but assume it must have been excessive. From there, he stormed straight past me not making any eye contact went back to the workshop where he was throwing tools around and yelling at some very nervous looking staff within his workshop. When he finally came back to the service desk, he sat down and ignored me, at this time I felt quite nervous and threatened. After a few moments, he stood up, walked over to me and slammed down 6 sheets of A4 paper which was the itemised invoice. I felt sick in the stomach. The bill came in at $3500, I was got smacked This is where things got ugly, no hello how are you, just started going through the invoice page by page, which included new tires, brake pads, rotors etc, which I never authorised. When I tried to challenge the situation, he threatened to take my bike as security till I paid. I paid the invoice in the end and took my bike home, only to discover a number of issues. The bike ran rough, brakes were soft and the front wheel was out of alignment. I ended up getting another mechanic to correct the issues whom identified that Procycles used the incorrect engine oil as well.
Was very surprised
Just purchased a R nineT from St Peters. I wasn't going to buy a bike that day but Jarred lured me with his charm. I was a slight pain through the whole process but Jarred and all the team gave me the best service that i was hoping for with a large purchase (which was against my wife's will). Scott from the workshop was determined to install side mounted mirrors for me at no cost which in the end looked amazing. Was very apprehensive at first, but have been won over to hopefully be a life long customer. Well done guys. Love my bike.
Sales and Service dept always been excellent
I've bought 2 new bikes here over the last 5 years and had them both serviced here too (hornsby branch).
Started going here after an awful experience with Bikebiz and have been happy with Procycles service so far.
Great service from Anthony
I have always had good service from Procycles over the years but never really required them for a break down
Anyway I broke down on the side of the road in Bucketty and called BMW roadside assistance to tow bike back to Hornsby. I then get a call from Anthony who offered to come and pick me and the bike up . In the end I moved it with BMW roadside. On arriving at Hornsby was met by Anthony who could not do enough for me. Kept my bike overnight and gave me a loaner to get home . Next day he called to say bike was fixed and was happy to ship it to St Peters as this was close to home , I was also allowed to return the liner to St. Peter’s
Fantastic customer service from start to finish
Business Owner needs schooling on customer service principles !!
23 hours ago-Edit
Interesting times! When a business grows due to its location and customer service is non-exsistant, how long can a business continue making a profit if they are driving all their customers away. Just a quick note all 5-star reviews are based on purchased bikes and 1-star reviews are based on poor customer service within the spare part and services department. My experience - I have nearly spent over $50,000 over the past 3 years and will never recommend or deal with procycles again! I ordered a part about a month ago received ...
Procycles use bait advertising to lure you to their premises , only to find that the deal you found on Bikesales was actually to good to be true and the bike does not exist. This has a cured twice.
Anything more complex than tyre/oil replacement -find a different service
Went to these guys to fix my quick shifter issue on a BMW S1000r and they said there was nothing wrong with it, went to Bikesales after that and they were able to diagnose and fix the faulty wire under warranty
Threatened with physical violence
So to finish off my earlier review , today I finally found time to leave everything behind , rent a van to travel to Hornsby from Marrickville to finalize the absolute mudfight of getting my bike back from Procycles. Upon realising who I was [name removed] straight away told me not to argue with him because he was going to call the police , and then proceeded try and hijack any conversation so as to make it a very tense situation no doubt this would work to his advantage when claiming assault against the customer. Upon realising I wasn't going ...to budge he came close and lowered his creepy voice and said "I'll call out and 9 guys will be out here" , the fool actually said this Infront of two independent witnesses , eventually he tried to remove my bike from the yard and take it inside his workshop when a slight scuffle ensued , biting my tongue and holding back a torrent actions I sensibly allowed him to take the bike through the doors into his workshop (I know my limits). At this point the police were invited to sort this mess out , [name removed] gave them his version and I gave them mine , but the law states this is a matter for Fair Trading and not for the police , I was made to pay the extra $400 for something I didn't request to be done to my bike in the first place , if this is the outcome provided for a customer and another victim of Procycles Hornsby , and you like the rest of us know your limits and can feel when you're about to absolutely lose your crap and don't need any problems with [name removed], then my advice is to stay away , at all costs , it's not worth it , as a matter of fact you'll get a much better service and deal with alot friendlier Folks anywhere else in the world.... I can't imagine the motorcycle brands would be too enthusiastic about a continuing relationship with this sort of clownish behaviour. STAY AWAY!!?
Bent backwards to help me out, and not once!
The boys at Procycle are fair dinkum, old fashion, customer-focused people. I bought several bikes, and accessories and they always went out of their way to assist. Ask for Vik, you will be looked after! My latest is BMW C400 GT Ion, absolutely loving it!
Super service !!
Bought 3 bikes there and the service level is more then great. I guess they service thousands of bikes a year and I am sure sometimes things happen. But that is the time you realize what the real service level is because they will make it right for you. Had to deal with a insurance claim before and Damian and Scott took care of it all for me. I will definitely buy my next bike at Procycles again !
Thanks to the whole team !
Collecting bikes 14th & 15th.
I just got my two new motorcycles in time for Christmas (BMW C650Sport & R1250GS HP).
Vik and his Very Professional Team, treated me with the usual Respect and Attention of always. Getting the Bikes Safely transported to Devonport Tasmania, my new Home.
The whole process did not take more than a week or so, determine what I wanted, Accessories, Finance & Insurance sorted in no time. Judy in Finance took care of all things Money and Paperwork, while the rest of the Team delivered and put together the Packages required with the flair & timing I h...
Great service and advice is hard to find but Procycles delivered both
I am from Western Australia and ride each year with the Black Dog Ride. This year I joined the NSW riders then spent several weeks touring regional NSW.
My BMW 1600 GTL required its 20,000 Km service. Its obvious BMW motorcycles are very popular in NSW as trying to get a service booking proved difficult. After explaining of my dilemma to Anthony the service manager he said he would find a way to ensure my bike was serviced
I dropped the bike of the following day when they opened and was told it would be done by midday. I gave my contact details...
Questions & Answers
do you do batteries for electric Bikes? in your Hornby branch
What is an alternative for motorbike service?
I agree that Procycle at St.Peters provide a dodgy service and customer care for its customers. I've done with them 3 services and I understand all complaints.
The workshops guys have a little care at all - the quality of their job is next to nothing. I thought that students do all the jobs from a school.
Anthony doesn't know what a customer service is. He shouldn't be at the front line and represent BMW.
What is an alternative in Sydney CBD? I would be happy to bring my bike to a decent workshop with more enthusiastic mechanics. Any recommendations.
Not sure Alex. I use an independent mechanic but Im in Queensland. Id try contacting a BMW club in NSW and go by word of mouth. Youll find them on Facebook My mechanic constantly is fixing the mess made by dealerships. Procycles Hornsby are amongst the worst Ive come across.
There will be genuine, dedicated and talented mechanics around and usually they wont work at the dealerships.
Hi Paul! Thank you for your reply. I'm with the BMW group on Facebook. I'll ask them for advice then. I like by bike but I don't want to get a rid of it because of dodgy dealership service.
Hi Alex, I'm not sure in Sydney because we ended up moving to Canberra. And Canberra BMW were excellent, they looked up and performed all the recalls and service bulletins. They even put in a warranty claim for my squeaky forks which Procycle St Peters fobbed off as normal for a new bike.
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