29 reviews
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DONT BUY!! very bad quality and unsafe . Had bike few months and already broken and won't cover warranty . Taking it to the office of fair trading.
Bikes are very bad quality and have endless issues ! Have had issues with our bike and now not covering under warranty. Will be taking legal action starting with the accc. Show details
Progear E-Trail Dual Suspension Electric Mountain Bike; purchased as a birthday gift for my partner. Great, efficient customer service. Great entry level trail bike at a realistic good price. He is happy and I actually would like one myself now. I chose click and collect where I was required to produce photo ID to staff. They have someone come… Read more
check your receipt and are there within minutes with the order. Great, efficient concept for order delivery and staff were flat out with orders. 4/4/2026 update; bike is awesome. Great purchase, great product that gets smashed every day.
I purchased a DuraLite 7 Speed 24” Kids Bike Obsidian from Progear Bikes as a Christmas gift for my son. Unfortunately, the experience has been extremely disappointing from start to finish. On assembly, the bike was not rideable out of the box. The inner tube was faulty and the outer tyre was punctured, requiring me to organise and pay for repairs… Read more
at a local bike shop shortly after delivery. After very limited use (around five rides), a far more serious issue emerged. The thread in the right pedal crank arm is damaged, meaning the pedal cannot be secured and repeatedly falls out. This makes the bike unsafe to ride. I contacted the retailer with photos and evidence and requested a repair, replacement, or refund. Despite this being a new children’s bike with multiple defects, Progear Bikes / Global Fitness & Leisure refused to assist, incorrectly claiming the issue was due to user installation. Given the multiple faults in such a short period, this bike is not of acceptable quality, and the refusal to provide a remedy is deeply concerning, particularly given the safety implications for a child. I made several attempts to resolve this matter in good faith. The final response from the retailer (19 January 2026) was a firm refusal to assist. I would strongly caution parents against purchasing this bike or dealing with this retailer based on my experience.
I received a 16-inch bike for my son as his Santa present. On Christmas Eve, while setting it up, I discovered both inner tubes were completely popped straight out of the box. Because it was Christmas Eve, nowhere was open, which meant my son did not receive his bike from Santa on Christmas Day. When I contacted the company, I was told to go and… Read more
buy new tubes myself and that I would be reimbursed. This is completely unacceptable — the bike was brand new, and I should not have to spend extra money fixing a fault that should never have happened.
To make matters worse, when I contacted them again, I was told this is a common problem. If this is a known issue, why are these bikes still being sold without being properly checked?
It’s now Christmas Day, nothing is open, and my son still has no bike because of this fault. How exactly am I supposed to “reimburse” my child for missing out on his Santa present?
This situation is unfair, disappointing, and has completely ruined what should have been a special Christmas moment.
Customer service not helpful at all. Seem to be a gatekeeper for the tech team.
Still waiting for an outcome on faulty bike parts. Christmas gift so very disappointing.
Received the bike very quickly from progear delivery was fast bike wasn’t packed very well had a few light scratches on the frame removed with a little T-cut & polish I’d put that down to factory packing and not progear in all happy with the price and delivery cost was a lot cheaper than anyone else, the wife’s happy with it and that’s good enough for me Thanks progear ⭐️⭐️⭐️⭐️⭐️seller Show details
Very happy with the bicycle very easy to assemble. Thank you
Thank you great quality bike good communication and fast delievery will be buying more soon
Terrible experience with progear. I got the bike for my sons birthday and within the first week of use i found the back tyre tube flat upon checking further found out that it had numerous holes and tried contacting the customer support but no use.… Read more
Had to buy new tyre tubes and got them fixed taking help from someone. Customer support decided to close my case although i had provided all information. Never coming back , even kmart has better customer support. Absolutely disappointed
Follow-up · Customer support offered no help or advice. Very disappointing
Hello Mutahera, We tried searching your… Read more (+1 reply)
I recently bought my first e bike E-Vantage Hardtail Electric Mountain Bike. I've had it about 1 month. It's worked pretty well, I am in Sydney so delivery does take about a week. Assembly was done by them and it was great. No issues with the bike. Works really well, although I wish NSW increases the max speed limit. Anyone 18+ who isn't… Read more
accompanying a minor has to be on the road and it's awkward to be even on the side and being an inconvenience for drivers when you can't go higher then 30km/h with me pedalling. Can cause road incidents or people raging. Had a few people honk even though I follow the rules and give way. Experience with progear has been decent enough not exceptional.
More updated review August 25: I am not happy with the front break performance and brake pads. Considering upgrading but will see if a warranty claim can do anything. After pressing down it just squeaks and does not stop fully. It's scratched the brake rotors all around. I might just need to upgrade because I would presume they just give me new of the same ones. Will update how the warranty situation goes.
Dissapointed in my bike – I was really excited to purchase the pro gear bmx 26 inch metallic chrome after seeing the good reviews on the website. Purchased in 2023-2024 December January. -Brakes touch the wheels have asked assistance how to adjust I've been ignored. -It doesn't ride smooth what so ever its hard and not fun to ride. -Bike sits in garage undercover and… Read more
have ridden about 4 times tyres are always flat every single time. - I was hoping it was just because it's a new bike and I needed to get used to it nope it sucks and is terrible to sell this for 300-400 is criminal it's worth about $100 absoloute junk. - Customer service stinks people on the phone have no idea about anything they pass you on to the team which you never hear from. -constantly needing to tighten bolts THAT SHOULDNT NEED TIGHTENING! So dissapointed after 1 year still can't go on a smooth ride without something being loose brakes touching and flat tyres.
Hello LJ, We appreciate the feedback and sorry… Read more
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Progear tricycle are terrible – Bike chain does not connect. Terrible customer service brushing me off to the company that sold their product. All I required was information on how to fix a small problem. They didn’t care. I’d go else where if I had known they just wanted my money and could t be bothered helping me fix something as small as a bike chain link not locking.
Hello Steve, Thank you for the comment and… Read more
Misleading Delivery Details – I paid nearly $100 for delivery which I assumed would be to my home address. It turned out that I had a 2 hour round trip to the other side of Brisbane which also incurred 4 lots of toll fees. I had to book a slot at the pick up depot between 11am and 2pm. When I arrived at my allotted slot at 11am, I had to wait for 1/2 hour whilst they looked… Read more
for the box. The bike hasn't been assembled yet so I hope it's worth all the inconvenience and extra expense. Watch this space!
Hello Glenda, Thank you for the feedback. The… Read more
I Hope others see this before buying – Not clearly stated at all that if you choose click and collect you have to be able to collect it within business hours on a Monday - Friday. Goodluck if you work a normal 9-5. My other option is to pay an extra $160 on top of the $140 i already paid in transfers to get it delivered to my home. Thanks Progear
Happy customer – Excellent bikes, very well made, solid and sturdy. Easy to put together and fold up. Would be brilliant if they each came with a storage/carry bag, with the added cost so you dont go looking elsewhere. Apart from that extremely happy with our purchase.
Terrible - reported to ACCC – Terrible quality. E-bike charger broke after 15 months with light usage (charged maybe 15 times total), bike was under repair for a sizeable part of 1 year warranty period. During repair, GFL did not work well with repairer and shipped unnecessary component despite repairer's request, wasting lots of time. I had to mediate between repairer and… Read more
GFL. GFL also has history of not paying the repairer for postage, which is really unethical.
GFL doesn't have a basic understanding that Australian Consumer Law guarantees are separate from warranty period and insists on strict application of 12 month warranty. Wanted to charge me $65 for a replacement charger, the exact model is literally on Alibaba for $7.
Dropped it down to $45 after I raised Australian Consumer Law. After a lot of back and forth to which the GFL rep Victor kept repeating the same warranty excuse, I said he lacks basic reading comprehension, to which he got petty and rescinded the offer.
Never dealt with a more immature brand. Case now raised with the ACCC to teach these guys their legal obligations.
Absolute rubbish – Bought a progear Bikes Torrid Bmx Bike 20" In Metallic Chrome for my son birthday. Lasted one month .The chain stopped engaging with rear tyre and was not fixable. Dealer was Woolworth. Shame on any dealer selling rubbish product from third parties.
Hello MGM, We appreciate the feedback and we're… Read more
Faulty Frame! :( – Disappointing experience with Progearbikes/Global Fitness & Leisure and the inadequate resolution of a significant issue. Potential customers can make informed decisions and the vendor can take necessary steps to improve their service. After assembling the bike, I found there is a significant gap in the front wheel with the frame. Contacted the… Read more
seller, and my email is keep circulating to 3 different departments. I asked to replace the Frame or replace the whole bike or refund. None of them was accepted by the seller who asked to collect the bike from my place. So, I asked to issue any proof of collection but was not acknowledged, and didn't receive any reply since. I spent $346 with a delivery fee on the bike now I decided to sell the bike in Marketplace for $150. The seller didn't check the parts before delivery. Wasted time and money. :(
Hello Bhomi, Sorry to hear about this issue.… Read more
Misleading and Deceptive Advertisement – Progear tricked me into overpaying for a crummy bike by deceptively showing me images of another good bike on their website! The bike advertised on their website is claimed to have certain specifications, all of which of good quality and known brands, while the actual bike they are selling to the customer unaware of this deceit is a substandard… Read more
super cheap Chinese bike whose most parts did not even have a brand! They trick customers in broad daylight and I have set out to make them pay for this misconduct and all their violations of the Australian Consumer Law, Consumer Rights, and their dodgy treatment of customers.
Disappointed – My son received his bike, he was very excited to ride to school, first day he rode the pedal fell off. Got that fixed…. Second day he rode it his front tyre (tube) burst and rim tape came off, extra costs to get that fixed
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IF YOU WANT CUSTOMER SUPPORT BY ANOTHER BRAND – Had the bike for about 13 months. Multiple approaches to get concise instructions from customer support for adjusting the display clock. How to change the time for daylight savings time in Australia s. At least 30 to and fro messages and have given up. I'l buy a second bike computer for time and speed. Show details
Hello Michael, Sorry to hear about this matter and… Read more (+2 replies)
Looks great..BUT – Just straight facts: Ordered ok: 2 days short of a month to arrive: Assembly takes a bit of time and more tools then seen on the video: Day 1…Noticed a spark when plugging in the charger to the bike..bit concerned but no problems charging for first time. Day 2 First ride…went well..all seemed pretty good. Day 3…Went to go riding and noticed it… Read more
had a flat tyre..No signs puncture objects…so removed tube and it had a slight nick in it. Ordered new tubes ( 2 just incase )
Day 6…tubes arrived..replaced damaged tube with new tube. Left overnight to settle..Next morning FLAT again.
3rd rd time lucky?…we’ll see
The road ridden on is sealed and it’s my wife’s bike and she’s way below recommended weight.
Overall it’s a nice looking bike and does or did ride fine..everything worked BUT…
You decide.
Hello Kel, We appreciate the comment and we're… Read more (+1 reply)
You get less than what you pay for (somehow) – I have purchased a bike from Progear previously and had issues with the advertising of the features being misleading. In my most recent experience the bike I ordered shipped with a number of faults in the box: Shattered reflector components, bell broken, two rear wheels/hubs, misaligned frame components. When you pay for a bike you expect it… Read more
to be usable, even if low quality. This was most definitely not so. 90% assembled in the box is an absolute joke.
Rubbish – Trike is rubbish. Customer service is worse. Ordered trike before Christmas. Still waiting for the faulty pos to be picked up in Mar j.
Poor service – Phoned progear bikes to order a bike, as I’m not good with computers, told you can only order on line
- +2
Waste of money!!! – Do not waste your money with these… Do not waste your money with these bikes. Bought one for my son for his 9th Birthday rode for 15 mins and the pin broke where the gears are. Spoke with progear and said that it was our fault that we didn't calibrate the gears correctly. No instructions with bike but when you go on the tech support tells you not… Read more
to touch the gears on the back of the bike at all. Absolute rubbish. Have taken the bike to a bike shop who I've had to pay $90 to fix cheap crappy materials progear use. Bike shop said no bike of that price should be sold in a box and not set up. Go else where I Wish I did.
Great Bike – Found this company on an internet search, and realised they are Lifespan fitness. Went to their head office and they were amazing, letting me ride the bikes in the carpark before I purchased. I was amazed with the excellent value in money and the general quality of the equipment on the bike. It also looks rather attractive in the flesh as well.… Read more
With the exception of an initial electrical fault in my unit, I was able to return the product and get a replacement with little fuss. It does need some setup and assembly out of the box, and the general videos on their website guide you through setting up disc brakes etc. Once I was done, it was on to the roads. The PAS system is easy to use, the included display shows you distance, battery charge level and speed. It is a rear wheel hub drive and the battery (samsung 10AHO) is built in to the frame of the bike and is removable for security. It has plenty of torque and assists me up some pretty decent hills. Great front fork suspension and it stops when you need it to. Included pannier racks are great for my bags. I would recommend this bike to anyone starting out to get fit and need a little bit of electrical assist here and there. I researched much more expensive bikes through 99 and others decided that from a pure value proposition, why not give it a try. I have ridden 100km thus far, and no issues to deal with (fingers crossed). Give it a go, like me and you will not be disappointed.
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Hello Suzanne, We appreciate the feedback and… Read more