Prompt by name and nature
After being let down badly by another plumbing form it was a pleasure to deal with Prompt Plumbing. They made sure we had a brand new hot water system up and running as soon as possible. Their 2 representatives were very pleasant and great to deal with.
I phoned today in anticipation of booking someone to look at our leaking shower. I asked the receptionist if they had plumbers based in Mandurah or were they from Perth. I didn't think it was a difficult question. The receptionist was curt and came across as quite unfriendly. When I asked her name she said "you'll have to find that out" and hung up. How rude and unprofessional. I would give this receptionist a zero if I could. Unfortunately we won't be using this company to do our work.
Thanks to Kris we had hot water for Christmas after our instant hot water system failed on Christmas eve. Kris installed a temporary unit until the suppliers reopened after Boxing day. New unit fitted today.
First class friendly and enthusiastic guy
Prompt by name. Prompt by nature
Hats off to the team at Prompt Plumbing and Electrical.
Sent out a blanket email to half a dozen plumbers to get quotes to install a emergency safety shower for our warehouse. Prompt Plumbing were the first to reply and then attend to quote (while others took days to reply or nothing at all!). The quote was given to me verbally on site without having to go back to the office and "get back to me". Official quote emailed same day and when I accepted the quote they had a plumber out within a few days to carry out the work.
Both guys who attended (first for the quote and then for the install) were professional and pleasant to deal with. The installer was neat, tidy and carried out his work quickly.
- Verified customer
GLORY BE THE TOILETS FIXED!!!
let me tell you something - there is nothing worse than a broken blocked toilet. Also, there is nothing better than seen a plumbing at my door within AN HOUR to save the day. they were so conscientious. i felt so comfortable with the team there that i left them and went to work. I've never had a personal plumber before - these are my guys.
- Verified customer
From phone call to the job completed 2hours.
I had an emergency blocking drain and needed a plumber urgently. 3 plumbing company's later I rang Prompt and explained my situation, they pulled a plumber of another site and sent him to me. Employees were super friendly and knowledgeable. I highly recommend these guys to everyone.
- Verified customer
I called Prompt Plumbing & Electrical as they market themselves as not charging a service fee when called out. Their name also resonated – to deliver prompt service, so I assumed. As a Minister of Religion, I have an ethical obligation to give my feedback and share my negative experience in dealing with several complaints after bad service I had received. You be the judge.
I phoned to book an appointment with Prompt Plumbing, and stated that I had a blocked kitchen drain and that I have tried everything to rectify the problem. I also stated th...at I had low pressure on both showers. [name removed] the overseeing Plumber came out to my house. He strongly advised me that one tap in the basin needs to be replaced as the pressure was low and caused by that tap itself. He advised that the shower head needed to be replaced and he advised me to let all shower taps in the bathrooms be serviced whilst they were there. I accepted this and was shocked that the quote was $878 (obviously without the tap and shower head which I had to buy from Bunnings myself). I since found out that I could have got the jobs for $878 done for far less. The service of my shower taps in the one bathroom has since left me with a headache. Three call-outs to rectify this made now difference. During the first visit when [name removed] assessed the scope of the work he informed me that another plumber would come to fit the basin tap, unblock the drain and service all the shower taps and replace the old showerhead with a new one. I just had to go and purchase material from Bunnings. The plumber that arrived at our premises was as dirty as I have never seen a plumber. His boots and clothes were covered in mud, and if I didn’t insist that he should walk on extra carpets which I laid out over my existing bedroom carpets, he would have walked straight into the bathroom with his dirty boots over my cream carpets. He did apologise for looking like he did, but I found that professionally unacceptable to do work in such a state in a family home. When he finished and left, I discovered that he left all the items he took out from the bathroom cupboards, to fit the new basin tap, on the floor. He also didn’t properly replace the paving he took out to get to the drain outside the house. I took photos of the untidy bathroom and the shocking state of my paving and sent that to [name removed]. The excuse was that the plumber didn’t have his tools with him to get the paving back to what is was. Had I not complained it would have been left as was as I discovered this three days later. The taps that were serviced made a terrible noise. I complained. Another plumber was sent out after I insisted to have another plumber come out. [name removed] came out himself and commented that the wrong type of washers were replaced in the serviced taps and replaced them with other washers. A few days passed and the problem was worse than before. I video recorded it and sent off to [name removed]. He then sent someone else out. A third Plumber arrived and said that the washers [name removed] used wasn’t the right ones either. He replaced them and left. A few days later I noticed that the cover mounting on the tab couldn’t even make contact with the tiles. The noise was now still terrible. I phoned [name removed] at Prompt Plumbing and informed her that the noisy tap problem has not been fixed properly. She then informed me that the owner has told her not to send any workers out to my place anymore. I was polite through the enire process and very patient. When [name removed] left me, and I commented about the poor service, he apologised and assured me that I have a year guarantee on the blocked drain and also a guarantee on the other worked performed. He assured me because I wasn’t satisfied with the work Prompt Plumbing would give me a 20% discount when I make use of them in the future. I wrote a letter to the owner with the new photo after three Plumbers couldn’t rectify the problem and sent proof of the way the tap mounting was mounted to the shower tiles.
100% happy and satisfied customer
I had a new solar Hart installed and some electrical work completed. I found the employees and workmanship to be very professional and efficient. They re-attended on 2 occasions for minor adjustments and did not charge me. Very helpful and courteous as well as informative. I would not hesitate to use their services again and would also highly recommend
- Verified customer
Not so prompt
Charged more than quoted, emailed company to point this out. Email ignored. Work that was completed was very poor. Taps were all fitted pointing different ways. Plumber said he couldn’t fit showerheads due to existing plumbing in the house. As with taps, had to sort this myself with a trip to Bunnings (to get a connector) and 5 minute job back at the house. Only hired a plumber due to warranty regulation - never again. Worst experience with a company ever.
- Verified customer
Poor job, cost a fortune - he didn't fix the problem
Called Prompt Plumbing to come and fix my leaky shower head on a weekday afternoon. The plumber arrived and the guy looked at the leak and said he would replace the shower head for $50 plus the Call Out fee. Total $215. I agreed to the quote. Guy replaced the shower head, I inspected it and all seemed fine. HOWEVER about 10 mins after he had packed up and drove off, the shower head started leaking again.
The problem was not diagnosed properly and the plumber just assumed it was the shower head !!!! I could not be bothered calling the compan...y back and rang another plumber from a different company and they came out and diagnosed and fixed the ACTUAL PROBLEM - found to be the damaged washers in the shower hot water tap. I paid $215 for poor service and diagnosis from Prompt Plumbing for 15 mins work and it did not fix the problem. NEVER AGAIN !!!!!!!!!!! AVOID AT ALL COSTS !!!!!!!!!!!!!
- Verified customer
I would like to commend Alex for going out of the way late on a Saturday night to address our emergency plumbing issue. We had a leaking valve which caused great angst as we could not contain the leak. Alex came and fixed this. He also provided education about how to find the water mains, which was, unfortunately, hidden in the ceiling (we live in an apartment). I cannot thank him enough. HIGHLY recommend Prompt Plumbing and Electrical. Sincerely, Ruyi
5 star service but.......
5 star service but.....
No water at all was coming out of my hot water taps from my Dux 5 Star Prodigy 360.
I rang Prompt Plumbing and Electrical as that was the number that was given to be by the Dux people a few months earlier. Shane came out and wanted to sell me a new valve, pointing at a valve that had only been put in 2 years prior and was still shiny new. I doubted that solution. Then he told me, the system was 12 years old, "do you really want to throw money at a dying system"?
To cut a long story short, due to time restrictions, I ...
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