Prompt Plumbing and Electrical

Woulnt bother with thease guys – Overflowing water after service no parts replaced Something seems dodgy would recommend string clear they don't seem to back their work unit not used after service called up a few weeks later being told they charge Diagnostics Mate it was working fine before you came out

Very satisfied job well done – Highly recommend PROMPT PLUMBING replaced my gas storage H/Water Unite on time with out any problems the young plumber was courteous and obliging nothing was to much trouble will certainly use them again.

Dissatisfaction with job – I would discourage anyone looking for a job well done to give this mob a miss, we paid $4000.00 for a new Cool Breeze evaporative unit and after it was installed there was still water running out of the overflow pipe and we called them back and before the guy that turned up went on the roof I had to remind him to but his ladder guard in front of… Read more

the new gutters to avoid damaging them and he did so rather reluctantly anyway he got on the roof and when he came down he showed me a washer that he had found lodged between the base plate and valve and believe it or not he said that he had no idea how it got there, this was from the same guy that installed it and he claimed it was the problem and of course water still came out of the overflow pipe and believe it or not I saw him up on the roof with what appeared to be a pot of glue and when he came down I asked if that was a temporary fix and he said no but the water had stopped and after he left we found that the water was still coming out of the overflow and we asked that they return but to send someone that knew what they were doing and they promised someone would turnup between 12 noon and 4pm on Friday February 23 but as expected no one showed up, but it doesn’t end there because on the day of installation what should have been a 2/3 hour job turned out taking the best part of the day and they had trouble linking the new controller through the existing hole in the wall and asked if they could put it on the opposite wall but admitted that it would leave a gaping hole in the wall where it had been and of course the answer was no and they then had to bore a hole in the wall in the pantry and they told me that all was in working order and left but after they’d gone we were left with a mess in the pantry and exposed wiring, and my advice is give them a big miss and the older receptionist also leaves a lot to be desired when it comes to public relations, manners and courtesy the younger one I think her name was Maddie could teach her older colleague a thing or two.

Prompt just like there name when ever I call they come on the day or very soon after – Very good prompt always great service no hidden costs there my go to when ever I have plumbing problems.

Same day service – We're really pleased with the work done on our leaking taps. Fantastic to get same day service. Great communication. We were told to expect them between 12 and 4 and then we were given an update about 20min. before the actual arrival time. They arrived at 12. Certainly prompt plumbing! Thanks.

Fantastic Business – Chris & the team at Prompt are exceptionally professional, very friendly & SUPER PROMPT. We contacted them on Sunday & had a whole new Solar Hot water system installed on Monday & only a few days before Xmas - would recommend them to anyone - Great work Prompt

Terrible plumbing company – Referring Prompt plumbing and electrical job# 135325. I recently purchased an investment property in Kewdale, and to my dismay, the seller had engaged Prompt Plumbing and Electrical for inspection Evidence of leakage at the plumbing fittings, potentially allowing water ingress into the wall, was identified during the inspection. High moisture… Read more

readings were observed on the opposite side of the wall . They couldn’t identify straightforward issue of a leaking shower mixer, asserting that the shower plumbing was in perfect condition. This is a common issue in older houses, so their failure to identify it was quite astonishing. Post-purchase, my real estate agent's plumber effortlessly detected and rectified the leakage in the plumbing fitting corroded shower mixer. This experience has caused me a significant financial burden to correct their mistake. I would strongly advise others to think twice before availing their services.

poor service – Poor customer service. Running under three different businesses. Very rude and verbally aggressive. Did not rectify the issue with my evaporative system but insist on call out fee payment.

Terrible experience and very poor customer service – I ordered a Thermann 16 L Gas Hot Water Service from this company. Their website allowed me to purchase the product online on the 27 September 2022. There was NOTHING during the checkout process to indicate that the product was not available for shipping. I waited, and waited, until today when I was called. Firstly, a lady answered the phone -… Read more

with just 'Hello'. Then she said she had no idea what she was doing and I was sent to [Name Removed].

[Name Removed] was extremely rude, she said that I SHOULD HAVE KNOWN that the product could not be shipped from WA to NSW. Really? Pretty much everything can be shipped Australia wide. I purchased tap wear and basins from WA recently - not a problem!

In my 12 years as an ecommerce owner and a lawyer in NSW I have never ever experienced someone so rude. Be warned, she's not prepared to talk to you - she will just talk over the top of you.

Sorry for being such an inconvenience [Name Removed]. I sincerely hope Western Australian's take their business elsewhere.

I sincerely hope you process my refund quickly!

Perfect job – Prompt plumbing and electrical came to change a broken hanging light to a downlight. They were prompt, courteous, quick, and we are delighted with their work. Will definitely keep using them

Rude receptionist – Called today. Asked how pricing worked. I was told in a very rude tone “I HAVE NOTHING TO DO WITH THAT.” When her rudeness was pointed out she said “for goodness sake!” And then hung up on me.

Dog bath working good – The receptionist Carol was lovely to talk to and helped me get my dog hydrobath up and running for me. The guys that came did a fabulous job . Definitely recommend them .

Excellent! To be honest, this is the best plumbing service I ever had – Their service is really prompt like their name, replaced my gas water heater on the very next day of my call. They are very honest as well. I called them to replace my water heater as it was leaking but they told me that I still can get replacement under warranty even though my water heater was 7 years old and I didn’t know that. Thanks for saving me a lot of $$. I would definitely recommend them.

Best service ever – Recently my instant gas hot water system failed and I was left without hot water for 2 days. I called Prompt Plumbing and true to their word they attended to give a free quote w within 2 hours. The friendly knowledgeable technician Tim was able to fix the problem. He also adjusted my shower rose which has resulted in the water temperature being… Read more

easier to regulate. I had lived with having to constantly having to adjust the water temperature since moving in 2009! Tim gave me a quote to replace the system and left without charging me a call out fee. I paid nothing. When i do get the system replaced I will certainly be calling Prompt Plumbing

Very respectful and Fair – Very happy with the service I recieved, had hot water running out of our system all over the grass at 8am, called Prompt and by the afternoon all had been sorted by Adam and his great team. Many thanks to you all , very happy with the professional team. Will call again if I ever need help.

Be very careful with this business – Our storage gas system failed. I rang Prompt Plumbing from their ad. in the local Mandurah paper. I firstly asked the guy if they were local, and he said yes. I later learned they were from Joondalup! Someone came around for a look. He quoted me $2100 to replace our existing (130 L Rheem.) with the same model. When I expressed my shock at the… Read more

price, he then offered me a Thermann 135 L at $1700. He said the Thermann was a lower quality heater, with not much more than half the warranty of the Rheem. I told him to go ahead with the Thermann, as we are pensioners, and was unable to afford the Rheem. While he was away, I googled Thermann, as I had not heard of them previously, and saw that Reese Plumbing were selling the unit for $1039.50. When he returned with the Thermann, I told him I saw Reese were selling the same unit for $1040 (Plus $113 for a mandatory Tempering valve) for an all-up cost of $1153. I also pointed out that Prompt plumbing would no doubt buy the unit for a lot less than Reese was quoting. He told me the difference was the cost of installation. I told him I reckoned almost $550 (At least, depending on what they bought the unit for) for an hour or so's work was manifestly excessive. In the end, he charged me $1575. He wanted us to pay by cash or credit card. We didn't have cash, so tried to pay by EFTPOS, using an App. on his mobile phone. We were unable to select the correct account with the app. and payment was refused. We then did a transfer to the company account, using our computer. We had to print our own receipt. There was no paperwork, no warranty left; nothing at all. He did a good, professional installation - no problem with the workmanship. My advice to anyone thinking of using this business - do your homework on prices/costs before you get them out for a quote - if they can take you down for a few hundred extra, it is my experience that they will try.

Excellent service – Hot water heater not working. Technician arrived within the time frame, diagnosed the problem - in fact two related problems, explained clearly what was causing the problems and replaced the defective parts. Very professional. Reasonable cost. No hesitation in recommending them.

Excellent service ! – Prompt plumbing were very professional and repaired our drainage problem quickly and efficiently! Their advice was helpful and I am very happy to recommend them ... thanks again for your great service! Steven and Ness

The most overpriced plumbers – Charged my mum $188 to change taps in the shower which would have cost $10 and a ten minute job. Apparently the cause for a leaking shower. What an absolute joke. I have used a lot of plumbers and none of them this ridiculously priced. Taking advantage of ppl who wouldn't know any better!

Prompt by name and nature – After being let down badly by another plumbing form it was a pleasure to deal with Prompt Plumbing. They made sure we had a brand new hot water system up and running as soon as possible. Their 2 representatives were very pleasant and great to deal with.

Unprofessional receptionist – I phoned today in anticipation of booking someone to look at our leaking shower. I asked the receptionist if they had plumbers based in Mandurah or were they from Perth. I didn't think it was a difficult question. The receptionist was curt and came across as quite unfriendly. When I asked her name she said "you'll have to find that out" and hung… Read more

up. How rude and unprofessional. I would give this receptionist a zero if I could. Unfortunately we won't be using this company to do our work.

No Response – I called for a quote for a replacement gas boiler and nobody got back to me. Called again and still nobody bothered to contact me. Glad nobody did now as I feel like I have avoided a potential banana skin by choosing them.

Awesome Service – Thanks to Kris we had hot water for Christmas after our instant hot water system failed on Christmas eve. Kris installed a temporary unit until the suppliers reopened after Boxing day. New unit fitted today. First class friendly and enthusiastic guy

Prompt by name. Prompt by nature – Hats off to the team at Prompt Plumbing and Electrical. Sent out a blanket email to half a dozen plumbers to get quotes to install a emergency safety shower for our warehouse. Prompt Plumbing were the first to reply and then attend to quote (while others took days to reply or nothing at all!). The quote was given to me verbally on site without… Read more

having to go back to the office and "get back to me". Official quote emailed same day and when I accepted the quote they had a plumber out within a few days to carry out the work. Both guys who attended (first for the quote and then for the install) were professional and pleasant to deal with. The installer was neat, tidy and carried out his work quickly.

GLORY BE THE TOILETS FIXED!!! – let me tell you something - there is nothing worse than a broken blocked toilet. Also, there is nothing better than seen a plumbing at my door within AN HOUR to save the day. they were so conscientious. i felt so comfortable with the team there that i left them and went to work. I've never had a personal plumber before - these are my guys.

Shocking Service! – I called Prompt Plumbing & Electrical as they market themselves as not charging a service fee when called out. Their name also resonated – to deliver prompt service, so I assumed. As a Minister of Religion, I have an ethical obligation to give my feedback and share my negative experience in dealing with several complaints after bad service I had… Read more

received. You be the judge.

I phoned to book an appointment with Prompt Plumbing, and stated that I had a blocked kitchen drain and that I have tried everything to rectify the problem. I also stated that I had low pressure on both showers. [name removed] the overseeing Plumber came out to my house. He strongly advised me that one tap in the basin needs to be replaced as the pressure was low and caused by that tap itself. He advised that the shower head needed to be replaced and he advised me to let all shower taps in the bathrooms be serviced whilst they were there. I accepted this and was shocked that the quote was $878 (obviously without the tap and shower head which I had to buy from Bunnings myself). I since found out that I could have got the jobs for $878 done for far less. The service of my shower taps in the one bathroom has since left me with a headache. Three call-outs to rectify this made now difference.

During the first visit when [name removed] assessed the scope of the work he informed me that another plumber would come to fit the basin tap, unblock the drain and service all the shower taps and replace the old showerhead with a new one. I just had to go and purchase material from Bunnings.

The plumber that arrived at our premises was as dirty as I have never seen a plumber. His boots and clothes were covered in mud, and if I didn’t insist that he should walk on extra carpets which I laid out over my existing bedroom carpets, he would have walked straight into the bathroom with his dirty boots over my cream carpets. He did apologise for looking like he did, but I found that professionally unacceptable to do work in such a state in a family home.

When he finished and left, I discovered that he left all the items he took out from the bathroom cupboards, to fit the new basin tap, on the floor. He also didn’t properly replace the paving he took out to get to the drain outside the house. I took photos of the untidy bathroom and the shocking state of my paving and sent that to [name removed]. The excuse was that the plumber didn’t have his tools with him to get the paving back to what is was. Had I not complained it would have been left as was as I discovered this three days later. The taps that were serviced made a terrible noise. I complained. Another plumber was sent out after I insisted to have another plumber come out. [name removed] came out himself and commented that the wrong type of washers were replaced in the serviced taps and replaced them with other washers. A few days passed and the problem was worse than before. I video recorded it and sent off to [name removed]. He then sent someone else out. A third Plumber arrived and said that the washers [name removed] used wasn’t the right ones either. He replaced them and left. A few days later I noticed that the cover mounting on the tab couldn’t even make contact with the tiles. The noise was now still terrible. I phoned [name removed] at Prompt Plumbing and informed her that the noisy tap problem has not been fixed properly. She then informed me that the owner has told her not to send any workers out to my place anymore. I was polite through the enire process and very patient. When [name removed] left me, and I commented about the poor service, he apologised and assured me that I have a year guarantee on the blocked drain and also a guarantee on the other worked performed. He assured me because I wasn’t satisfied with the work Prompt Plumbing would give me a 20% discount when I make use of them in the future. I wrote a letter to the owner with the new photo after three Plumbers couldn’t rectify the problem and sent proof of the way the tap mounting was mounted to the shower tiles.

Ten days passed and I had no response from Prompt Plumbing. Finally after ten days I phoned again. Since writing an email and sending the above photo of how the tap is still not fitted correctly and querying why I don’t get any response, I received an email stating:

“I have spoken to the owner and we are more than happy to send a Plumber back however you will incur a charge. We are happy to honour the 20% discount so the visit will be the minimum of $110.00. Many thanks.” After phoning back and questioning the $110 fee, I was now newly informed that the taps had to be replaced. Unbelievable…I paid for taps to be serviced, Three plumbers put different washers into it and now I am told the taps are broken and needs to be replaced. All of that after I was being advised to service the taps on the first visit.

You be the judge on the standard of this work. I felt ethically obliged to share my experience. I have photos to support all that I have written.

Off the mark estimation – Provided off the mark estimation which was way too expensive, the tradesman who came onsite was very rude. Luckily didn't hire these guys and will never ever go close to them.

100% happy and satisfied customer – I had a new solar Hart installed and some electrical work completed. I found the employees and workmanship to be very professional and efficient. They re-attended on 2 occasions for minor adjustments and did not charge me. Very helpful and courteous as well as informative. I would not hesitate to use their services again and would also highly recommend

Not so prompt – Charged more than quoted, emailed company to point this out. Email ignored. Work that was completed was very poor. Taps were all fitted pointing different ways. Plumber said he couldn’t fit showerheads due to existing plumbing in the house. As with taps, had to sort this myself with a trip to Bunnings (to get a connector) and 5 minute job back at… Read more

the house. Only hired a plumber due to warranty regulation - never again. Worst experience with a company ever.

Poor job, cost a fortune - he didn't fix the problem – Called Prompt Plumbing to come and fix my leaky shower head on a weekday afternoon. The plumber arrived and the guy looked at the leak and said he would replace the shower head for $50 plus the Call Out fee. Total $215. I agreed to the quote. Guy replaced the shower head, I inspected it and all seemed fine. HOWEVER about 10 mins after he had… Read more

packed up and drove off, the shower head started leaking again.

The problem was not diagnosed properly and the plumber just assumed it was the shower head !!!! I could not be bothered calling the company back and rang another plumber from a different company and they came out and diagnosed and fixed the ACTUAL PROBLEM - found to be the damaged washers in the shower hot water tap.

I paid $215 for poor service and diagnosis from Prompt Plumbing for 15 mins work and it did not fix the problem. NEVER AGAIN !!!!!!!!!!! AVOID AT ALL COSTS !!!!!!!!!!!!!

Dedicated staff – I would like to commend Alex for going out of the way late on a Saturday night to address our emergency plumbing issue. We had a leaking valve which caused great angst as we could not contain the leak. Alex came and fixed this. He also provided education about how to find the water mains, which was, unfortunately, hidden in the ceiling (we live in… Read more

an apartment). I cannot thank him enough. HIGHLY recommend Prompt Plumbing and Electrical. Sincerely, Ruyi

Professional business – Thank you for servicing our taps, for being patient and explaining everything to us, see you soon for the hot water heater. Thank you Jos

5 star service but – 5 star service but..... No water at all was coming out of my hot water taps from my Dux 5 Star Prodigy 360. I rang Prompt Plumbing and Electrical as that was the number that was given to be by the Dux people a few months earlier. Shane came out and wanted to sell me a new valve, pointing at a valve that had only been put in 2 years prior and… Read more

was still shiny new. I doubted that solution. Then he told me, the system was 12 years old, "do you really want to throw money at a dying system"?

To cut a long story short, due to time restrictions, I chose for a new system and signed up for a $2,600.00 Rheem gas hot water installation. The invoice was split in two, a $700 preliminary work invoice with some bits and pieces (that turned out to be half an hour work) and a $1900 invoice for the installation.

Then a second person was going to come out and do the installation. First person completely off the scene.

Whilst waiting for the Rheem installation I googled it and to my surprise the capacity was not the same as the Dux that was just decommissioned. I went from a 360 liter in the first hour (170 liter content) to a 330 liter in the first hour, and 130 liter content boiler. All they asked was how many people lived in the house and un-knowingly had I signed up for a smaller capacity system. No consideration for the capacity of the house on how many people it could house, or re-sale value of the house.

On google, several sites offered the new Rheem unit for $1495.00 completely installed.

I rang Prompt Plumbing and Electrical and spoke to [name removed].

Whilst on the phone [name removed] emailed me a picture of the unit with the Reece price and said that that was the price that Prompt Plumbing paid for the unit. (Surely, just like Bunnings, Reece has tradie discount prices).

The whole installation was completed in 4 hours and a white powdery layer was left on the bricks from the water that came out when emptying the decommissioned Dux system.

The temperature gauge for the new Rheem was set to 5 and I was told that that was the best setting. Don't go any higher.

A few months earlier.......

I wanted to set the temperature of the hot water coming from the hot water taps (from the Dux system) a bit lower.

Rang Dux and got the Prompt Plumbing and Electrical phone number.

Someone came out and adjusted the mix tap that mixes the cold and hot water (from the boiler) into the house.

When I told him I had adjusted the temperature setting from 5 to 4, I was told that that was not the temperature but a number of minutes setting in-between the thermostat checking the water temperature.

He set the gas knob to 6.

From that moment on, the Dux hot water system woke me up intermittently in the night as if the water was boiling, but it could not, could it, because the 6 was only the timer.

Could it be that my Dux system died prematurely because of the gas knob was set to 6 for the last few months?

2 days after the new Rheem hot water system was installed I needed a plumber as I had another problem with a tap.

When I asked this other plumber to help me put the new Rheem back on, he set the temperature setting to 4 and said not to go higher and that that was indeed the temperature setting.

When I asked the Rheem installer if he had worked for Pascoe (bad name in plumbing) before he said no and proceeded to say, but followed it up by mentioning 5 names that had come from Pascoes to Prompt,

Do I feel ripped off and lied to, absolutely.

Responsive – These guys were responsive, came out within hours, replaced by buggered HWS.......happy!!