Pronto Plumbing

Use anyone else. Was charged well over the market price for a new hot water system, willing to accept that one is on me as I should have received another price. Was told that I was legally required to install a pressure valve at the meter which I have since found out was not true. The worst part was that the HWS was installed with a leak that… Read more

damaged my walk in robe which backs on to the HWS. Pronto denied any wrongdoing and I have found their practices to be immoral at best.

I still have not received my $350.00 reimbursement due to a failed WATER HEATER install. The technician failed to secure the gas leak and my tenants could have died from the exhaust fumes. Because PRONTO PLUMBING failed to respond to my many calls and text messages regarding this issue I had to contact another plumber to make repairs and to then have Atlanta Gas Light to come out to clear the issues.

Overcharge or simply cheating??? In 2022, my wife was charged by Pronto Plumbing $4760.0 to swap out the existing Rheem 170L indoor hot water system with the exactly same type of system; everything except the device was re-used. The normal market price shall be under $3000.0 anywhere. 1, they didn't provide breakdown details to the invoice ---… Read more

which can show how the final price was calculated; they charged by "1 x item = $4760.0". 2, They didn't provide an invoice with the plumber's name and signature. 3, They didn't provide their business address --- they don't have business address on their website either.

Plumbers? You mean LIFE SAVERS! – Honestly so grateful for a plumbing business that’s open 24/7!! I’m a single mum who purchased an old build last year with very old water pipes and to wake at 2am in north the morning with a burst pipe in my daughters bedroom wall, I was beside myself! Fortunately a friend referred me Pronto plumbing when I purchased the home and with no word of a… Read more

lie - they were on site within the hour!!! Even going above and beyond they also directed me to safely turn off my water supply to immediately stop the water gushing out. Great team to communicate with! SO HELPFUL, UNDERSTANDING & EFFICIENT!!!!

Plumbers doing their job well, can't ask for more – I had a whole list of jobs to be done including fixing hot water pressure, changing taps and installing new toilets. The entire job was completed from start to finish in three days from my first phone call to them. Very professional, pleasant and respectful. The price was very reasonable. Appreciated the messages re arrival times and the calls… Read more

from the 'nothing is too much trouble' Tanisha. Ryan and Nick are just such nice young men, dealing with a three-story townhouse and a Golden retriever barking constantly and chasing them up the stairs, always good-humoured, and patient. All in all was a great experience from this com pany

Life saving! – My hot water pipe had burst under the sink. The admin answered the phone in a friendly manner and my job was quickly booked in. Terry arrived on time (with an sms update on the way) and was professional, helpful and efficient. So pleased to have water again. Show reply

Scam artists – Had these guys around on the 20/10 to clear a blocked storm water pipe. They inspected and quoted $450 to clear the pipe out and inspect it with a camera. I was told i needed to pay upfront and they even skipped all terms and conditions before making me sign. They began the work, telling me that they would clear it all out for me. 20 mins later… Read more

they had packed everything up, telling me the can't do the job. It will now cost $4000. Have been casing up the company to try to get a refund for the $450 for doing essentially nothing.

AVOID THESE SHYSTERS – Our gas heater has been playing up (noisey and turning off randomly) so i called these guys as they had the cheapest call out fee I could find ($49). They immediately informed us there was a gas leak and our gas would have to be turned off and then 3 options ranging from $800 for a quick fix to $7300 for a replacement heater which obviously they… Read more

pushed for. Thankfully we said we’d get a 2nd opinion and have subsequently been told there’s no gas leak and we just need a new fan for our heater.

Reading the reviews before writing this one it’s obvious they have form in ripping people off. It’s also blatantly obvious that the few positive reviews are false (A hundred angry 1 star reviews sprinkled with a few short 5 star reviews) . I’ve actually got half a mind to call them back to my house and chin the c*** that came round and tried to rip off my partner.

Thank goodness I never have to see these scammers agin.Do not use them – Called them as bath and toilet were blocked. [Name Removed] and [Name Removed] attended. On entering my house, before even saying hello, [Name Removed] said, "Your heating needs servicing." (it had recently been serviced.) As we walked down the hallway, he stopped and opened my linen cupboard and removed the filter from my heater return and had a… Read more

look. ? why? Outside while showing him where sewer trap and drain outlets were located, he said, your hot water service needs replacing too. He then said, before starting any remedial work, I needed a pressure valve attached to my water meter or I would not be covered by insurance. He sent [Name Removed] to do that and I swear it took him 3 minutes maximum. The charge for that I later discovered was $619.40. I see they cost $45 at Reece Plumbing. Probably less for trade. They then gave me a quote for the entire job, unblocking tree roots, replacing hot water heater - $9000. When I did a quick search for hot water heaters, I saw that they were overcharging me by many hundreds of dollars. I asked them to cancel the hot water and go ahead with the remaining work. They said "NO" you have signed a contract and it had to go ahead. I said I would not allow them to come onto my property to install the heater. They said, too bad. you will still have to pay. After several days of arguing and begging on my part, they agreed to cancel the hot water part of the contract and I had to pay a cancellation fee of $800 which was 30% of its cost. They then took over a week to complete the work and cancelled 3 times. I was told if I cancelled any appointment I would be charged a cancellaion fee. [Name Removed] the manager and [Name Removed] in the office are outrageous bullies and treated me an elderly widow, as if I was an idiot. Saying many times "Just listen to me." Explaining how to do a bank transfer even though I kept on saying I knew how. Then insisting on payment by credit card with a surcharge as bank transfers can take 2 days. They kept on using phrases like "I am not going to sugar coat this" and " I am taking on board what you are saying". When I asked [Name Removed] to cease "Mansplaining" things to me he said "Settledown, settle down, settle down." How patronising. I have never before have a company ask for payment upfront before doing the job and refusing to start until the money had been cleared into their account. A deposit maybe but the entire amount??? I repeat, do not use this company, they are rogues.

The Engineer was sport on time and he carried out his work professionally I have no doubt to call them on my next gas inspection check

Zero rate – They booked the job , had to get some time off work and they cancelled last min , asked me to find another plumber .

If there was a minus rating then I would click that star – Pronto plumbing website states no call out fee!!!!!!!! Upon arriving for a free no obligation quote which was so expensive at $3488.21 to replace a hot water system. [Name Removed] then asked for $49 call out fee which my partner was not aware he did not have to pay. Havent received a refund as yet and the quote is twice as much as elsewhere. They… Read more

obviously use this as a scam, high quote and pick up $50 per client. Dont have to work and make over $1000 a day. Disgrace!!!!!!!!!

DO NOT USE THIS COMPANY IF YOU DONT WANT TO BE RIP OFF!! – They charge me $1688 just to tell me where the leaking might be. Felt like I was scam by professional scammers.

Rip off artists to the max – 0 stars!!! I had a copper pipe to the garden tap that was leaking, went online to find a local plumber, this was on a Saturday, but was a small job. When he arrived, he took a look at the job, then quoted $850, I was expecting $250 to 300 max, when I questioned he said "its a Saturday" so I said forget it, then he insisted on being paid a $50… Read more

callout fee, Great scam, drive around all day, quote outrageous prices, then when you don't fool the client, just insist on a callout fee. Then when I paid him he was yelling at my wife that she was a psycho! Got the job repaired by a reputable plumber on Monday for $195, took 10minutes (and a cup of tea) 30cm of copper pipes and 2 x crimp joiners.

Rip off! Rude!

These guys deserve no stars, total rip offs – Called them to fix toilet leak, first guy came in told us he will get it all sorted for $850, wanted the payment upfront , while waiting for the payment he was snooping around the house, walked into my bedroom while i was dressing. Then he came back with another person and found the leak, they spent 7 minutes, then showed us the leak and said get… Read more

your plumber to fix it and left. When we questioned them the guy got aggressive and said we never promised to fix the issue, we only came to inspect the issue. When we called the company the guys was very rude and told us to call them on Monday. This morning they sent us an email with the photo of the toilet and said every thing has been fixed. Do not use these guys. They are not professionals. Just handy men trying to make a quick buck from vulnerable people.

DO NOT USE THIS COMPANY – DO NOT USE PRONTO PLUMBING, NARRE WARREN. I searched for a plumber near me to arrange for a split copper pipe under my house to be repaired. Local Plumbers (a 1800 number) arranged for Pronto Plumbing to come - they are 31kms away so not sure that should be considered "local". I did not have time to check their reviews but had I done so would… Read more

certainly have cancelled the job based on the reviews.

A plinth board needed to be removed to gain access but there was no need for the plumber to go under the house - the pipe was accessible from the outside. THE QUOTE WAS AROUND $850 (to be honest, I was so shocked I cannot remember the exact amount. It could have been $849 so with the service fee* of $49, which is deducted if you accept the quote, would make it $800). I told him I would have expected around $400-$450, $500 max. He then said he would call his boss to see what he could do. I told him not to bother. *not sure why I was charged a service fee when their website says "Call out fee - $0". And their Terms & Conditions do not define "service fee" or "call out fee".

I wish I had asked him for a breakdown of the quote as the plumber who fixed the pipe said the part required was around $35 and the job took him 10 minutes. So, if the Pronto plumber had taken 30 minutes to fix the pipe, that means they are charging $1,600 PER HOUR!

Less than zero stars service! – One week on and $2600 out of pocket our heater still does not work and we are in the middle of a Melbourne winter. We asked the trades people to come in the morning but they came in the afternoon and were in the house without us there against our wishes. We paid for a diagnostic test which revealed the fan was not working which we already knew as… Read more

this was the basis for us calling them in the first place. Then they replaced the fan but the entire heater is still not working and has not been fixed. We had some heat before this company came and now we have no heat. They have referred us to Rinnai. Our regret is with not going with Rinnai in the first place.

Update (19/09/22) Pronto booked us in with Rinnai who came to fix the problem. There was confusion about whether this was covered by Pronto but when we called them they said it was not. We then had to pay a further $673 to Rinnai taking the total amount to $3200. Keep in mind a new unit costs $5000 according to Rinnai. This was at the same time I wrote the initial review. Their HR called me asking me to take down my negative review and I said I would after I got refunded. She was not aware we had paid Rinnai because they had arranged payment with them instead. Why did their receptionist not know this? Three weeks on we are still waiting on a refund from Rinnai and weekly I get a message asking if I have received the funds from Rinnai as of yet. Very annoying and I don't like being harassed to take down my initial complaint which is valid. Melbournians have a right to know who they are dealing with. Pronto if you get this, stop texting me asking me to take down my negative review and if I got my refund back yet. Very annoying! If you care so much, why don't you refund me the entire amount I paid? I did not get a valid service from your company and was overcharged for the courtesy! To date no refund has been issued! Rinnai had no idea of who Pronto Plumbing was and told us they had never heard of them! I wish I had not heard of them either.

BEWARE, total rip off !!!!!!!!!!! – I had an issue with no hot water late one Friday night. I called Pronto Plumbing and was told there was a $49 call out fee. Extremely reasonable for a weekend I thought. They came Saturday afternoon and I was advised it was an issue with the tempering vale and suggested it be replaced. I was advised it would cost $848.62 to fix. Now given I'm… Read more

not a plumber, nor do I know anything about parts or repair, it's winter with no hot water and it's now 2pm on a Saturday, I felt I had no choice but to agree to the quote so I could rectify the issue asap.

A few days later, I received the invoice from Pronto Plumbing. The invoice stated there was a supply and install of a standard 15mm Tempering Valve. I looked up that particular part online and noticed it ranged anywhere between $99.00 and $200.00. After calculating the price of the part and the $49 call out fee, to my horror, I was charged around $600.00 for 1.5 hours of labour performed. Needless to say, I am disgusted I've been quoted and charged such an exorbitant amount.

I understand the process Pronto Plumbing adopts is to enter into the system what needs to be fixed, this generates a quote, presented to the customer, customer agrees to proceed, customer signs off on quote, job merges to scheduling, repair completed.

I feel there is a major flaw in their system when the plumber enters what he feels needs to be repaired generating a quote for the customer who is then unable to see what they are actually paying for. I was given no break down of the amount in regards to the cost of the part or for the labour. I am still unable to get a break down of the invoice after speaking with their administration staff who simply suggested I email my complaint.

I emailed Pronto Plumbing, as suggested by their administration staff, I’m still waiting for a reply nearly 3 weeks later.

I will NEVER recommend this plumbing company. I wished I’d endured the weekend with cold water and got a local plumber on the Monday for a fraction of the cost.

Terrible – i had hot water issue, they came and quoted to replace Gas Hot Water system for $3,100. Offer of discount of $500 if agree on the spot. If they leave the premise, the price goes up by $500.. When i mentioned this is forcing customers and not good sales strategy, they replied "if not, you will get another quote for lower amount and we cannot place… Read more

the order to replace item." I paid the $49 site visit and they moved away quickly.. will not advise to deal with this company.

Absolutely shocking experience!! Do not use – They diagnosed my unit having faulty "regulator" and gave me 2 options - change the regulator for $1500.00 or to change the whole unit for $2436.00. They demanded the payment upfron. After changing the unit, the new one was doing exactly the same and it turned out to be not closed mixer!!! Their response was kind of "bad luck, mate, too late". So I paid almost $2500.00 for nothing!! Avoid this company at any cost!! Show details

Do not trust this business. Customer service is rude and they will rip you off – Overcharged my elderly mother and were non responsive to my phone calls. [Name Removed] who answered my call is rude and condescending. Was told on several occasions they will follow up with customer service but never did. I am editing my review to add that the company offered to rectify the issue if I removed this review.

Con Artists - Do Not Use – Please read other experiences as listed on this web site and note the number of 1 star ratings and you will understand the mode of operation of Pronto Plumbing. My experience was a problem with hot water system not delivering hot water. Advertised call out price to attend was $49. When first speaking with receptionist this was quoted also but… Read more

then was changed to $149 because of public holiday. (The public holiday was the following Monday not the Saturday I was calling them out on.) In any case I proceeded because the matter needed resolution. They attended site and advised tempering valve was the problem and that it was going to be $950 to replace and install a new one. I am no plumber and had no idea what it would cost for this but given the high dollar amount quoted I asked if this price was also inflated due to Saturday call out rates and the plumber advised no, it was their normal charge.

A quick search online shows the price of the tempering valve itself is around $70-$100, so Pronto was effectively trying to charge me $850 to carry out 20 minutes of work to install what is a swap out part. Naturally at this point I did not proceed and went elsewhere but the gall of them to try and rip people off in this manner is incredible. Coming to this website, post my experience, highlights that they have been extremely successful in ripping people off using this method. I can only imagine what they take off vulnerable community members like pensioners with practices like this.

If you don't know any better and don't know the real value of the work you are getting done then you are likely to proceed under the pressure of needing desperately heat or water for your home. It is this vulnerable situation that they are preying upon and they ought to be ashamed of their greed.

Stay away from this company - I should have done my research – Pronto Plumbing came to investigate a gas leak at our place and without finding the leak (they could have just capped off different gas lines), proceeded to give me the option of paying $800 for a "gas specialist" to come and find the leak, or paying $4,800 to replace the main copper gas line, which they recommended and said was highly likely the… Read more

cause.

Of course, after paying up in order to get heating and hot water back on ASAP for my family, the gas leak was still there so they wanted to charge another few thousand dollars to replace another gas line under our house.

I chose to call a local plumber instead, who found the gas leak within 10 minutes and fixed it for $600. If only I had read previous reviews I would have known that Pronto Plumbing are either doing this on purpose or are very bad at their jobs.

PROFESSIONAL RIP OFF MERCHANTS – Called 24/7 Plumbing regarding possible blocked toilet - gurgling sound. Received text from Pronto Plumbing (why don't they advertise under the same same - a bit dodgy I think). Plumber used plunger for about 15 minutes and they said it was still not unblocked so provided a quote for $1300 to remove toilet and use jet blaster for 1 hour. Believing… Read more

he would actually do what was expected and unblock drains I agreed. After using the jet blaster in my unit only (he did not jet blast in the drains in the common area) the plumber packed up asking me not to use any plumbing for at least an hour - thought it was to allow time for silicone to set. At NO time did he say blockage was not repaired but mentioned IF there was a further blockage it may be due to tree roots and it would be approximately another $2000.oo to repair. Queried this at the time given it is a block of 3 units, 10 years old, with absolutely no trees on block. Plumber could not provide any response. Next day I used washing machine and to my surprise it caused an overflow of water throughout because clearing the plumber had failed to unblock the drains but readily accepted my payment of $1300.00 plus call out fee. Called 24/7 Plumbing to lodge complaint and was told to put it in writing. Had to call another plumber following day who fixed the problem within an hour and charged less than Pronto Plumbing. New plumber only had to use jet blaster in common area. Followed up with complaint and was told, in writing, that I was a liar and that the plumber had completed the work as per the quote provided and in their view job was done. Appalling service provided by plumber and administration staff. I WOULD RECOMMEND TO ALL THAT THEY NEVER USE THIS COMPANY - ABSOLUTELY DISGRACEFUL - SHOULD BE PUT OUT OF BUSINESS

Do not use this mob rip off – rip off they sent some kid out of school to tell ne what I new cost 249.00 for 2 minutes. and did not fix problem.. rip off .fake... please read reviews of this con mob before you call them

What a Rip Off ! – called them to investigate a leak - they came and said that definitely had a leak, and that we needed the "special" underground leak detection diagnostic to find it... oh, by the way that is going to cost over $1100 to do the test. Wife was pressured to say yes, as not given any other choices. yes - came the next day and did the test... guess… Read more

what - NO LEAK detected !! sorry, can't help you !!

when i called and complained - no one cared...

total rip off, and absolutely no care or follow up

NEVER use these guys !!

Terrible! – Be aware, DO NOT USE THIS MOB! I asked for a service to the gas heater. Pronto told me that the job can't go ahead because a gas leak had been detected using the gas through the line method. They promptly capped the gas and said I can't use any appliances until the pipes are replaced. I foolishly agreed instead of getting other quotes or another… Read more

opinion. In the end when it came to servicing the heater, the guy had NO idea what he was doing. Had to ring his boss asked him "what do I do". This mob is ONLY interested in up-selling. Again, DO NOT USE THIS MOB!

An unethical, ripping people off business practice – STOP! before you call or book a plumping job with this Pronto business, read the reviews and you know how unethical and greed this business is. Avoid it at all cost people. Pronto supplied and installed a continuous 26L hot water system that sells everywhere with same all manufacturer’s warranty at around $850-900 retail price, if with install… Read more

most are charging $1200-1300. Pronto ripped my brother off at $2800 and this is only to replace an already installed but smaller capacity continuous gas flow heat system and to remove, trash an old water tank that else where would do it for additional $150. Steer clear from this Pronto business. Your ripoffs business practice will be reported to Consumers Affairs Victoria. You’ve breached Component pricing as regulated by CAV