Providoor

Never again. Bought a $300 voucher for my foodie husband for Christmas. He tried to use it and they hadn't sent a number for the gift card. Took a few chats with the AI bot to correct this. First order - one item was missing. Chat said it was 'pending' but after another few days of follow up they refunded it. Food was very, very average. Most was… Read more

watery and lasagne was extra disappointing. Hardly any filling. Had lemon chicken scallopine last night and husband said the texture of the chicken was as if it was 'compressed'. Naan was excellent and Mediterranean braised chicken was great quality, lamb skewers were good. However, to enjoy only 3 out of about 10 items of 'gourmet' food is unacceptable.

I ordered the Greek Roast family meal for 6 ($300). Everything but the lamb was delivered. A fiasco indeed; ruined my plans for my family Xmas catchup! They offered to refund (or provide a credit note) the hero ingredient (roast lamb) portion of the meal. I had respectively asked for delivery of the missing lamb; I was informed the delivery was… Read more

too small (go figure!!), further deliveries were booked out for the week. I am waiting on a response to my request for a full refund, suggesting they can at their own cost pick up the remaining ingredients! I definitely lost my appetite for the meal and have no there’s in a partial supply, moreover I will never dignify myself to use Providoor again - a total shit show where customer service is by email and takes days on end.

Rod from Truganina.

NOT Gourmet food! But rather: Gourmet Profit! Gourmet Business model! At best, “Pedestrian” food! My first ever order, one item was missing and another item which was Gluten free was also missing, and it looks like they tried to replace it with… Read more

another similar meal, not identified as Gluten free. Appalling and also dangerous. Spent the next couple of weeks dealing with their supposed Customer Help service, which is a “bot”. They wanted me to help them and their documentation process by photographing all the meals, which I did, even though it’s their responsibility to document and check all orders. To make it worse, the two missing orders were for children.

So disappointing that Providoor uses their high profile Chefs, people, to sell their product, yet once there are problems, there are no humans in sight, just AI. Cowardly!

They refuse to redeliver the two missing items from my original order, as they state “ they are unable to arrange a redelivery specifically for very small orders”. Blatant lie, there is no “minimum order” when you order. Further, my original order was over $150, and included 10 items. Further I would have been more than happy to wait for their next big delivery day.

They also refused to refer my issue to an actual person. It’s amazing that they have programmed their “bot” to lie. This opens a huge can of worms, legal worms, doesn’t it !

Still waiting for a call and an honest response. Not forthcoming. What they offered me was a refund or a credit towards a second order. So they want me to reorder, pay their $19 delivery fee, again, and spend more money on their incompetent service, and pedestrian food. All I wanted was the food I ordered.

Have since tried 5 of the meals, and all of them have been “pedestrian” at best, and expensive - definitely Not Gourmet! Won’t be back.

Delivery was also problematic. From the first time frame I was given, the food arrived over 4 hours later, with no real time updates including when the order arrived.

Waste of time and money.

Vic

Apparently, Providoor is recently under new management and run by top TV chefs now. The quality of food is excellent, restaurant like, unmatched by other meal delivery providers. Ordered about 20+ different meals now, and only one was disappointing. Given each is 2 portions, it's also good value for money for restaurant quality food. Will be a repeat customer. Show details ·  1

Pleasantly surprised – Ordered a few meals frozen from providors, I don’t usually write review but read a few regards messing delivery date however mine was on time and the delivery man was very helpful as I am disabled he took my box inside . I had one meal so I decided to review each one, individually my first was the jack fruit curry , the portion was very generous I… Read more ·  1

might have 3 meals. My criticism for the non chilli people it was very hot it I loved it. The jack fruit itself was a bit sweet ? I will review my next meal soon. Don’t read the bad reviews

Providoor - Quality and quantity! I want more!!! – Pretty mind blowing that people have had poor experiences with Providoor... I've been eating their food for almost a year now, and I am genuinely impressed at the quality of everything I've had so far. In fact, the beef bourguignon is easily the best meal I've ever had in my life! And I've eaten at 3 star Michelin restaurants in Italy. Highly… Read more

recommend getting a beef bourguignon with the puree made by Manu! Phenomenal meal! I ended up buying a bunch of them to freeze.

Onion soup, also Manu, reminds me of eating with my mother in France! It's super tasty.

Green curry was decent but not the best I've had. I would get it again though.

Don't trust the negative feedback given here. I'm a cranky southern Italian and I am brutally honest about everything! Especially food! If a few people got 1 poor dish, put that down to bad luck. I've ordered so many times now and have never had any issues.

I order about 8 meals and tried them all, I was so disappointed, the cooking instructions were poor and the meals just weren’t great, I’ve tried the Marco Pierre Pork, the Lasagne, and quite a few others, today was my last meal, some free chocolate chip cookies they provided, just terrible. Don’t waste your money, very disappointed. Show details

Informed order was delivered via automated message but... it was not. No reply to communications from Providoor for about 24h at which point they acknolwedged but couldn't explain "error" and said they would deliver the next day (2days late). I informed them there would be no one available to accept the order for several weeks due to international… Read more

travel and told them NOT to send. Back and forth via email apparently replies generated AI (consistently used generic apology wording but failed to engage with specifics of my complaint). Long story short I've just been told by them that they delivered the order despite my clear instruction and that will now be sitting and rotting on my porch in the summer heat for several weeks. Had to repeatedly request a refund which has now been made, but all in all a terrible experience.

Ordered a delivery from Providoor, went to cook the Chicken Korma Kebabs and they smelled so bad that I had to light candles in my house to get rid of the smell. Clearly the chicken was off! I have written to them last week, and am still waiting on a response and refund! Disgusting customer service! I will take this further if a refund is not provided. Show details

Stopped ordering off them due to poor quality. Now can’t remove my details from their website. Emailed them several times To ask to have details removed. Account still on the website, and receiving marketing texts despite replying with “STOP”.

Food good but service is atrocious. With the amount of competition in this space, they won’t last long without any service. AI communication only. No human contact and delivery is very unreliable. I’ll come back in 6 months to see if they survive Show details

Customer service is shocking , the site is difficult to use, delivery ad hoc Much better providers available Show details

Time of delivery unacceptable – Frozen goods delivered at 12.45am. The text on got the day before said 3.15 to 4.15 pm. Items were starting to thaw out and being on my own this order was suppose to last me over a week or two. I only relised the oder was at my front door about 10.00 am

Thumbs down on massaman curry – Just had the massaman curry. Beef was tough and potatoes waxy so did not break up into sauce. Added green vegetables to make a meal but would not order again

Missing and incorrectly delivered items – Ordered an 8 person Xmas bundle. Didn't receive two items, and were delivered an incorrect item also (shellfish and mushroom dumplings instead of cheeseburger spring rolls). Contacted customer service when I realised I was missing the two items (which was before I noticed the incorrect item), they offered a credit for a higher value than the… Read more

items, or a refund. Replied immediately and requested a refund. Haven't heard anything since (that was the week before Christmas), including no response to my emails about the missing item. Wish I could call them, but no phone number is advertised anywhere, and their customer service email clearly isn't read/responded to either. Whilst most of the food we received was quite nice, I'd use them at your own risk..

Don't do it! – Was excited to try but unfortunately for us they fell well short in quality (so far as still have some meals to try), but more so customer service. Order arrived and we found that one item had the seal/film broken and outer casing. We contacted Providoor with photos to ask for a replacement or refund and that was 16th December 2024. We received… Read more

an email to ask how they could help and it is 4 weeks later and still waiting as to what to do with no further contact.

With regard to the Mushroom Risotto, we found the taste unpleasant and inedible so had to bin it. I understand this is only our opinion and others may think different but I can only review on what we experienced.

Stay tuned for any updates on customer service and other meals we are yet to try.

Disappointed with lack of good will – I was provided with a gift voucher that expired December 2025. Providoor wont honour it although they continue to trade under the same name and according to the ACCC: -If the business changes owners, the new owner must honour existing gift cards and discount vouchers if the business was: • sold as a ‘going concern’ - that is, the assets and… Read more

liabilities of the business were sold by the previous owner to the new owner. The response I received indicated that: Our owner acquired only the Providoor business name, branding, and social media assets. The original company and its liabilities, including any outstanding gift cards, were not part of the purchase.

In my opinion, if you purchase the name and the branding, you are purchasing the good will of the company. Not honouring vouchers destroys that good will. Will not be recommending to friends.

Bad Experience – Won’t use again. No Customer Service. Emailed numerous times with no response. Delivered one of 2 orders to incorrect address. Broccoli (x3) was inedible. Some items in the Christmas meal ordinary - for premium price charged.

Shambles – Missing items (Christmas dinner) and no customer support, o contact details, only email. No response to multiple emails - it's shambles! Show details

Christmas bundle issues – We were extremely upset, we ordered a 4 person Christmas bundle that had not arrived at the expected time. Unable to contact anyone in person. Received a confusing email in the middle of the night. Stressed as we needed to make back up plans for Christmas. Eventually today a customer support person called me and was helpful and pleasant. Confirmed parcel would arrive today and passed on their number if it didn't arrive. Show details

UPDATE! Food was ordered and never delivered – Ordered $200 worth of meals on Friday for Wednesday delivery. Received text on Tuesday evening with a live tracker link stating that it’s scheduled to be delivered between 9:15-11:15am. We were home all day and the live tracker never updated and still shows as pending delivery (the following Friday). We never received our food. I have emailed 4… Read more

times, twice to request a refund. There has been no response or communication at all. This has been a very disappointing experience and incredibly unprofessional.

UPDATE: No further communication or follow up from Providoor to my emails. However another text was received the following Saturday night stating delivery the following day. Luckily we were home that weekend as we were meant to be away. Meal box was delivered during the allocated time slot, and when the gate bell was rung, we answered immediately and unlocked the gate. When we went to meet the delivery driver there was no one there. Meal box has been dropped outside our gate (on a main road). There are multiple ways this could have gone wrong and we would have been left with thawed meals or the meal box taken.

Again, no response to my concerns and request for refund, and then to have the meal box arrive 4 days later on a Sunday with no opportunity to refuse it, is extremely unprofessional. The entire experience has left a very sour taste in my mouth and, no we have not eaten the meals as I don’t know if they have been refrozen becoming being delivered or not.

It's a risk and a gamble – Positives - I received all but one item in my order and they respond most of the time. Negatives - I'm not sure where the communication is breaking down; whether it is their system or their staff. But despite being able to reply to messages they actually do not respond or address the requests you have written in your messages. I requested a… Read more

partial refund to cover the missing item. Their reply conveniently ignored my request and asked whether I wanted the missing item delivered. I replied declining the delivery and insisting the refund. I still have yet to receive a response. Unfortunately this type of communication is not the only instance of poor communication I have experienced from.

Given the fact that the order is 395, I would expect better communication. Take home message is - order from them if your ok with taking the risk of losing money for the chance of getting your order.

Don't do it – Not good enough 4 out of 5 items received for my order. Missing two lasagnes@Providoor Unable to speak with anyone and will never use again absolutely pathetic. Warning to consumers reconsider using @Providoor you may not get all your items or something worst may occur for a big occasion. Don't take the chance. Disappointment on my birthday #neveragain. Did not get to taste the lasagne @silviacollocaofficial

Thawed meals – Driver was going to leave meals in weather although I had specified to put ins8de lift. Half the meals had started thawing when I op3ned the box.. Grrrrrr!!!!spent over 400$ NEVER AGAIN