Heat Exchange Hot water Service
Local plumbers had no problems. Service from Paul's end fantastic, always gives time to answer any queries. So far robust, efficient, high quality. Was recc by industry person. Good to know parts & backup service is there.
Sanden Eco Plus 315L Complete Heat Pump System GAUS-315FQV
Matthew from Pure Electric was helpful with all my enquiries about the heat pump system.
Once I had decided on the purchase, installation was arranged within two days.
The installers were professional and did a fantastic job, removing the old HWS and cleaning up when the job was finished.
Thanks for a hassle free purchase and installation.
Amazing serivce, very quick and efficient, and great product!
Pure Electric is probably the best buissness Ive dealt with in terms of prompt service, action, and advice. The installation team were fanstastic as well, can not fault. I recommend Pure Electric from anyone who wants Airconditioning / heating installed.
This review is of the commmunications and order process with Pure Electric
This review is of the commmunications and order process with Pure Electric for the installation of a Sanden Eco Plus 300L Heat Pump water heater. I first read of the better than industry standard product warranty for the Sanden equipment on Product Review when seeking to replace a 12 year old heat pump unit. I completed their online enquiry form and had a quick response with detail of what they had available, then a comprehensive quote a few minutes later, then the weekend, with the order finalized on Tuesday and the unit installed on Thursday. Well done Pure Electric!
Paul helped me fix an issue on my hot water system over the phone. No plumber needed. No cost to me. I couldn't be happier. I went from being a grumpy customer with cold water to happy as can be.
Excellent value for money!
This is our second purchase and will not be the last one as we are planning to build a new home next year, we have a granddaughter living with us and our water bills been just crazy.
In 2019 we've got the first one and through away the one we had from Bunnings 9Litres per minute (maybe 10-12 per minutes in reality) and the experience was just beautiful even with our poor water pressure.
I just don't understand why there ain't any more available on the market, thanks God we came across Pure Electric in our search and now we have our on suite covered too. Highly recommended
Perfect product - perfect service
Purchased a Sanden and US7. Was great to speak with people who listened to what I was needing, allowed me to ask questions and then fit in perfectly with my timeline with quick responses to emails. Thanks so much for a great experience!
- Verified customer
Pro level company
I had a Sanden system installed by pure electric to replace an old hot water service. I primarily dealt with Matthew and his level of communication was exceptional. I was able to reach out with questions throughout the entire process and he was always responsive. I always approach new companies with caution but it didn't take long to realise these guys know there stuff and their products well. Top communication, installed on the day and time stated, great workmanship on the install, dealt with minor issues promptly and followed up outstanding requests post purchase. What more could you ask for.
We purchased a Sanden 315L Heat Pump and got quite excellent service.
The whole process, from quotation, installation and dealing with solarvictoria (not the easiest organisation in view of its long list of demands, but complying to get the subsidy cut the price significantly) was done seamlessly, efficiently, and responsively. Simply one of the three very best domestic equipment installations we have ever had. Highly commendable
Excellent hot water service
My Husband and I purchased a Sanden Heat Pump Hot Water system 2 years ago and we could not of picked a better company. The Team at Pure Electric goes above and beyond to help with every aspect of the process of fitting the unit and also if there is a problem with it. We would recommend this company to anyone else looking to buy.
Pure Electric - Pure Class! Recommended!
The team at Pure Electric are knowledgeable and friendly. Pricing seems very fair and they only stock the best quality gear. They have a focus on saving energy and users money which in turn helps the environment. They are thorough and good at communicating, which for a sales & service business in todays market is essential.
I purchased a Sanden HWS and could not be happier. I will be getting another from them for my holiday house.
Great people to deal with
Matthew and Paul from Pure Electric were great to deal with, and provided support through the entire process. The unit (Sanden 300FQS Heat Pump HSW) was easy for our plumner and electrician to install and commission.
I would recommend Pure Electric for any of their products.
Seamless solar install with great follow up warranty service.
you don't know how good a company is until you need a warranty claim actioning.
I feel extremely lucky, I went with gut feeling and best price and still won. the horror stories I've heard since about other companies! :O
a great install, strong communication, positive ownership taken of our warranty claim, i didnt speak to the manufacturer, PE just took care of everything!
A joy to deal with. Expect my call when our postcode is eligible for powerwall :)
Great customer service
Have had great customer service from Pure Electric. Matthew responded to my email enquiries quickly, thoroughly and promptly, which was very helpful for informing my purchasing decisions (especially for a product that I was unable to find anywhere else to buy).
Fantastic product, quality and looks good too.
Just screws on like any other shower rose. Simple 5 minute installation.
Contacted Paul and he gave me all information I needed, more than helpful. Being a water saver shower rose it still gives a lovely soft full shower. Love it and the company.
Prompt response to enquiries and great installation service.
We recently needed to urgently replace a direct gas booster on our solar hot water system due to unacceptable performance of our gas supplier (bottled gas) leaving us with no hot water for days.
Pure Electric responded quickly to an initial email and was able to design a system to incorporate the functional part of our solar hot water system with a new Sanden heat pump system so we get the best of our solar investment and retain a significant solar input to our hot water through the year, without the unreliable gas component. All the other c...ompanies we approached wanted to simply dispose of thousands of dollars worth of serviceable equipment. The new system was installed within 24 hours of our initial contact with them. I can thoroughly recommend Pure Electric, particularly if you are looking for a solution that is not just "out of the box"
We installed a Sanden heat pump recently and I can not fault the customer service that was provided by Paul from Pure Electric as well as the contractors who completed the install. No pushy sales, if anything I was the more eager one, whilst Paul recommended I think about it over the weekend!! Paul went the extra mile and was able to help me organise a plumber (late on a Friday afternoon) who could hook up emergency hot water over the weekend so we didn't go without. Thank you and would highly recommend.
Just good old fashioned service and advice!
I would very highly recommend Matthew and Pure Electric.
No gimmicks or sales pitches on the back of government incentives, just honest advice based on significant industry knowledge and experience and great service even after the installation was complete.
Matthew has a passion in reducing our impact on resources and ultimately saving his customers money long term and was happy to take me through all options detailing the benefits or pitfalls.
I have now had the pleasure of using Pure Electric and their expertise for the replacement of my ho...
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