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Pure Electric

Pure Electric

5.0 from 32 reviews

Reviews

5.0

32 reviews
5
(32)
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.8 (30)
  • Product Quality
    4.9 (31)
  • Return Claim MadeYes (1) · No (29)
  • Customer Service
    5.0 (32)
  • Warranty Claim MadeYes (1) · No (29)
  • Purchase PriceA$6,542.50 (6)
  • Installation
    5.0 (22)
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Heat Exchange Hot water Service

published

Local plumbers had no problems. Service from Paul's end fantastic, always gives time to answer any queries. So far robust, efficient, high quality. Was recc by industry person. Good to know parts & backup service is there.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Dis-satified

Dis-satifiedPerth, WA

  • 2 reviews

Sanden Eco Plus 315L Complete Heat Pump System GAUS-315FQV

published

Matthew from Pure Electric was helpful with all my enquiries about the heat pump system.
Once I had decided on the purchase, installation was arranged within two days.
The installers were professional and did a fantastic job, removing the old HWS and cleaning up when the job was finished.
Thanks for a hassle free purchase and installation.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sanden Eco Plus 315L Complete Heat Pump System GAUS-315FQV
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Happy customer

Happy customerNarrabundah 2604, ACT

Amazing serivce, very quick and efficient, and great product!

published

Pure Electric is probably the best buissness Ive dealt with in terms of prompt service, action, and advice. The installation team were fanstastic as well, can not fault. I recommend Pure Electric from anyone who wants Airconditioning / heating installed.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Daiken US7
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ajob

ajobHunter Region, NSW

  • 4 reviews

This review is of the commmunications and order process with Pure Electric

published

This review is of the commmunications and order process with Pure Electric for the installation of a Sanden Eco Plus 300L Heat Pump water heater. I first read of the better than industry standard product warranty for the Sanden equipment on Product Review when seeking to replace a 12 year old heat pump unit. I completed their online enquiry form and had a quick response with detail of what they had available, then a comprehensive quote a few minutes later, then the weekend, with the order finalized on Tuesday and the unit installed on Thursday. Well done Pure Electric!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sanden Eco Heat Pump
Purchase PriceA$4,900.00
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Gilo

GiloSydney Surrounds, NSW

Malfunction assistances

published

I was Very happy with the quick response and guidance for an error code in my Sanden hot water system. I was guided slowly through the stages to satisfactory resolution.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Pure Electric
Matt Paul Pure ElectricPure Electric
Angie R.

Angie R.South East Queensland, QLD

Wonderful service

published

Paul helped me fix an issue on my hot water system over the phone. No plumber needed. No cost to me. I couldn't be happier. I went from being a grumpy customer with cold water to happy as can be.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Pure Electric
Matt Paul Pure ElectricPure Electric
IAN

IANPerth, WA

Fantastic product!

published

Had a new heat pump installed had no problems what so ever. Mathew at pure electric was so helpful and had the time to explain things very clearly and easy to understand!!

Customer Service
Value for Money
Product Quality
Installation
Panel Purchased Sanden
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Clem

ClemSouth East Queensland, QLD

  • 6 reviews

Excellent value for money!

published

This is our second purchase and will not be the last one as we are planning to build a new home next year, we have a granddaughter living with us and our water bills been just crazy.
In 2019 we've got the first one and through away the one we had from Bunnings 9Litres per minute (maybe 10-12 per minutes in reality) and the experience was just beautiful even with our poor water pressure.
I just don't understand why there ain't any more available on the market, thanks God we came across Pure Electric in our search and now we have our on suite covered too. Highly recommended

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Pure Electric
Matt Paul Pure ElectricPure Electric
Nicole Dean

Nicole DeanCentral Highlands and Goldfields, VIC

Perfect product - perfect service

published

Purchased a Sanden and US7. Was great to speak with people who listened to what I was needing, allowed me to ask questions and then fit in perfectly with my timeline with quick responses to emails. Thanks so much for a great experience!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased NA
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Leigh

LeighMetropolitan Adelaide, SA

  • Verified customer

Pro level company

published

I had a Sanden system installed by pure electric to replace an old hot water service. I primarily dealt with Matthew and his level of communication was exceptional. I was able to reach out with questions throughout the entire process and he was always responsive. I always approach new companies with caution but it didn't take long to realise these guys know there stuff and their products well. Top communication, installed on the day and time stated, great workmanship on the install, dealt with minor issues promptly and followed up outstanding requests post purchase. What more could you ask for.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
mrw

mrw

  • 5 reviews

We purchased a Sanden 315L Heat Pump and got quite excellent service.

published

The whole process, from quotation, installation and dealing with solarvictoria (not the easiest organisation in view of its long list of demands, but complying to get the subsidy cut the price significantly) was done seamlessly, efficiently, and responsively. Simply one of the three very best domestic equipment installations we have ever had. Highly commendable

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sanden 315L Hot water Heat Pump
Purchase PriceA$4,130.00
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ian dixon

ian dixon

  • 2 reviews

Excellent hot water service

published

My Husband and I purchased a Sanden Heat Pump Hot Water system 2 years ago and we could not of picked a better company. The Team at Pure Electric goes above and beyond to help with every aspect of the process of fitting the unit and also if there is a problem with it. We would recommend this company to anyone else looking to buy.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
phillo

philloMurrumbidgee Region, NSW

  • 2 reviews

Pure Electric - Pure Class! Recommended!

published

The team at Pure Electric are knowledgeable and friendly. Pricing seems very fair and they only stock the best quality gear. They have a focus on saving energy and users money which in turn helps the environment. They are thorough and good at communicating, which for a sales & service business in todays market is essential.
I purchased a Sanden HWS and could not be happier. I will be getting another from them for my holiday house.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ian S

Ian S

  • 3 reviews

Great people to deal with

published

Matthew and Paul from Pure Electric were great to deal with, and provided support through the entire process. The unit (Sanden 300FQS Heat Pump HSW) was easy for our plumner and electrician to install and commission.

I would recommend Pure Electric for any of their products.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Seamless solar install with great follow up warranty service.

published

you don't know how good a company is until you need a warranty claim actioning.
I feel extremely lucky, I went with gut feeling and best price and still won. the horror stories I've heard since about other companies! :O
a great install, strong communication, positive ownership taken of our warranty claim, i didnt speak to the manufacturer, PE just took care of everything!
A joy to deal with. Expect my call when our postcode is eligible for powerwall :)

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Jinko 270's
System Size18.6 KW
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Myca

MycaSydney, NSW

  • 2 reviews

Great customer service

published

Have had great customer service from Pure Electric. Matthew responded to my email enquiries quickly, thoroughly and promptly, which was very helpful for informing my purchasing decisions (especially for a product that I was unable to find anywhere else to buy).

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Vicki

VickiSydney, NSW

Fantastic product, quality and looks good too.

published

Just screws on like any other shower rose. Simple 5 minute installation.
Contacted Paul and he gave me all information I needed, more than helpful. Being a water saver shower rose it still gives a lovely soft full shower. Love it and the company.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Blue

Blue

  • 2 reviews

Prompt response to enquiries and great installation service.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Smartin

SmartinMetropolitan Adelaide, SA

  • 3 reviews

Great service

published

We installed a Sanden heat pump recently and I can not fault the customer service that was provided by Paul from Pure Electric as well as the contractors who completed the install. No pushy sales, if anything I was the more eager one, whilst Paul recommended I think about it over the weekend!! Paul went the extra mile and was able to help me organise a plumber (late on a Friday afternoon) who could hook up emergency hot water over the weekend so we didn't go without. Thank you and would highly recommend.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sanden Heat pump
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Wayne H.

Wayne H.Central Highlands and Goldfields, VIC

Just good old fashioned service and advice!

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower
System Size10.7 KW
See all answers
Page 1 of 2

Questions & Answers

Mark N.

Mark N.asked

What panels do you use on the roof

2 answers
phillo
phillo

Hi Mark,
I have Trina SplitMax 320W solar panels. They are all black, look sweet.

Pure Electric
Matt Paul Pure ElectricPure Electric

Hi Mark, We use the highest quality panels - Sunpower Maxeon 3 395W solar PV panels. We also use Sunpower P19 All Black 320W panels and QCells too.

Get an answer from our members and Pure Electric representatives

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