Reviewer Photos & Videos
We've had our heat pump water heater for a few years now, but have been a little lazy with the recommended (and quite simple) maintenance schedule of using the pressure release valves. As such, our water heater turned itself off - with Paul to the rescue! A quick phone call led to polite and clear instructions which got everything back on board again. Having someone so accessible and helpful for support is a MAJOR consideration for any significant purchase, and Paul certainly rates 5 stars.
Great Advice on Air Conditioner
I had a long discussion with "Paul" of Pure Electric and I was given some excellent advice on how to pick the right split system air conditioning system for my specific circumstances. I contacted Pure Electric with the intention of buying a specific brand & model of air conditioner looking at reliability, energy efficiency and costs in order to make my choice. The advice that I was given helped me to decide which air conditioner I was going to buy.
Matthew generously helped with information to reprogram a heat pump bought from another supplier. I had previously bought excellent low-flow shower heads from Pure Electric.
Paul was fantastic. Unlike another plumber who wiped his hands of us, Paul was courteous and patient and was able to guide me through getting our hot water service up and running. He also took the time to explain some ongoing maintenance tips. Very impressed
Excellent Customer Service, Communication and Quality of Install
Matthew from Pure Electric provided all the answers to my many detailed questions relating to the installation, dimensions, moving the electrical connect from off peak to day tariffs, thermal lagging and the types of UV resistant material used etc etc. His usual response time was minutes so I couldn't have asked for better customer service. When it came time for installation, the great communication continued and I knew exactly what to expect. The quality of the plumbing and electrical work was great (I am very fussy).
Once the Sanden 315 h...ot water system was installed, I had to double check it was operating since it was so quiet. The water is perfectly hot and because it was electrically connected to operate when it needs to, I expect we won't be running out of hot water anytime soon.
First class service, after hours
Most helpful and stress free help, over the phone, after hours.
Pure Electric could not have been more helpful. Highly recommended.
Excellent customer support
Pure electric provided us with the guidance we needed to get our sanden heat pump reset post power outage. In just a few simple steps our Sanden heat pump was reset. My family and I went from being without hot water to enjoying hot showers within fifteen minutes of resetting our heat pump. Being able to access the customer support Pure electric provided us with today (Melbourne cup day) saved us a hefty plummer/electrician call out fee. My family and I have enjoyed our Sanden heat pump for five years. Thanks for your helpful guidance and further info today Paul.
Pure Electric a great company to deal with!!
I just recently had Solar panels fitted and now I have a premium hot water service being fed power from the Sun!!!Wow!!
Very satisfied with results
I purchased a Sanden GAUS-300FQS/GAU-A45HPC hot water heat pump system in September 2021 from Pure Electric. I liaised with Paul Szuster at Pure Electric who was very knowledgeable about the features and operation of this system. After comparing the Sanden unit with competing products I decided that it was the best choice for my needs and the Canberra environment.
The unit was installed in early October and the plumber and electrician did a neat job with the installation. Within three hours the unit was producing hot water and has performed faultlessly to date. I am very pleased with my choice.
Easy peasy communication and installation
Dealing with pure electric was super easy. From first inquiry to installation was a week. Efficient communication and an excellent installation.
Wonderful hot water
I am delighted with my new heat pump. The hot water comes on immediately at the tap, it also was installed in such a way that it looks very neat etc.
I am most happy about the prospect of reducing my greenhouse gas emissions.
Super helpful! Great service!
I had had a very positive experience of working with Paul some years back. He assisted me to find the best energy company for my needs. I haven't paid an electricity bill since! So when I received an email from my energy company I approached Paul again. I was looking for support around changing solar tariffs, rates, etc because it all seemed a bit confusing. He was prompt, friendly, professional and helpful. Paul has great clear communication and helped make things much clearer and easier to understand. I would definitely recommend his service.
Good company to deal with
Right from the first phone call to make general enquiries, Matthew has been pleasant and informative. His plumbing and electrical tradesmen were also pleasant and efficient, despite having a difficult site to work in. The result of their work is a very neat system. I would highly recommend this company.
Great system and assistance. Paul helped us out of a pickle. The heat pump water system is great with solar use.
These showerheads should be handed out to every house in the country, and be mandatory on new homes. Super-low flow and the special effect of the spray is so good that I am having quicker showers because it feels so gratifying... if that makes sense. I'm def. saving money on water and on power. I have bought a second unit... Fantastic. They seem expensive but are easily the best payback of any effeciency intervention. Best, Ben
Questions & Answers
What panels do you use on the roof
I have Trina SplitMax 320W solar panels. They are all black, look sweet.
Hi Mark, We use the highest quality panels - Sunpower Maxeon 3 395W solar PV panels. We also use Sunpower P19 All Black 320W panels and QCells too.
Get an answer from our members and Pure Electric representatives
|Category||Appliance Retailers, Online Shops and Solar Retailers|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||No|
|Clean Energy Council Recognition||None|
|Solar Connection Type||Grid-Connected and Off-Grid|
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