Avoid at all cost
I signed up and paid Purple Bricks upfront back in Jan 2019. It has been a very “meaningful” journey with them and here is what happened:-
- Went through 4 property managers with the first guy being fired due to undisclosed reasons. I was never advised or properly introduced to the subsequent property managers and was told when I rang to complain to customer service
- Extremely poor communication after the first couple of months. Initial impression was good but that all quickly disappeared after 1-2 months
- Received an offer online but it was...
Incompetent poopy crap
[name removed] was our agent, then she went MIA and no one in the office knew what was going on. Another young girl stepped in for a few weeks then [name removed] turned up again. Our keys were lost, overall a hideous experience!! Hopeless, lying incompetent agents that did not Work for the seller. [name removed] even had the audacity to send me (the client) a scathing email which she sent after 10.30pm on a Sunday. Do not bother with this pathetic group.
Purple Bricks is a scam.
No wonder Purple Bricks did not succeed in Australia. They are running a scam. The agent made a lot of promises and did not fulfill any of them. Now a lot of customers, including me, are out of pocket. I think there should be a legal class action against them. They are only in business to make a quick profit and then exit when they can no longer con anyone. Any lawyers out there willing to take on a class action against Purple Bricks? I will be the first in line to join.
Absolute scammed, now I have ratesetter calling me every second day chasing 5000+ for a property that purple bricks did not sell they removed the property as they were leaving the market in aus and now expect me to pay the fees as they have done absolute nothing! Surely there is something that can be done about this!!
I suggest no one ever uses they guys!
Disgusting treatment. Dishonest. Misleading
Never sold our house. Removed our house for sale off the internet as I had made a complaint. Made a complaint to the company about our agent who then investigated his own complaint as he is/was the territory manager?? Misleading information. Faceless company. Told by the agent we don't have to pay any fees when we heard PB was leaving when I asked for it writing he no longer recalled saying it. Surely there is some legalities protecting the everyday working family being ripped off and lied to and pressured into paying for something that hasn't met the contract? Avoid.
Is there anyone out there who is being harassed for payment of $4200 from Purple Bricks. We are constantly being threatened about payment for this amount when we do not believe we need to pay. PB are the ones who pulled out of Australia. We would never have listed with them had we had an inkling that this could happen. We had similar discussions with them regarding them wanting to keep reducing price again and again.
We would be interested in chatting with others in a similar situation for sharing of information and ideas
Ripped off. Didn't try to sell property
Signed up after being told we could sell easy and get a great price.. After 2 weeks was cohersed into dropping price by $40000 then poor marketing and attempts to sell.. 5 opens in 1 year.. Told had to drop price but refused to.. No offers in 1 year.Their contract says to honour and sell for life of contract but now left Australia and want money but won't honour the contract.. They had broken contact.. No calls. No apology.. Disgraceful..... They wouldn't even fix their sign that is falling down out the front...
Terrible service, was promised we could see everything on the app.. pfft nothing is on it, other than our house..we joined a week before they decided to pull out, now we are stuck with them. It’s been 6 weeks and told we need to lower our price by $50,000 as the general feedback is poor. We were told that we need to pay our $4400 in a few mths as PB will be leaving then..we were also told to think about taking the house off the market for 18 mths..Like many other people on here, there is no communication unless initiated by us, so regret choosing PB...ended up going with a local well known agent.
Booked inspection. Confirmed by PB & rescheduled by owner. I attended the inspection on cold winters night to be told property was not for sale and the owner knew nothing about sale. Checked with PB and no satisfactory explanation. Waste of time. Use ‘real’ estate agents instead.
Loss of interest
Listed with Purple Bricks just before the announcement that they we packing up and leaving Australia. Quick to take the money for the listing but no hard work to get a buyer. Once we got an interested buyer, and only because they were looking at an identical property next door that had just gone to contract, we got a contract. The agent messed around with sending the contract to the right people, we had to chase it all up. The agent stepped back and let us do the work. Total loss of interest. We later lost the buyer on a minor clause that should have been handled by the agent. Was a total waste of time and money.
Hopeless and dishonest
Put in an offer for a house in Bayswater. Was accepted after negotiation. Owner delayed signing contract for a week then pulled out even though accepted online. Was told that she changed her mind and was going to rent it out. Then in a week she had sold it to someone else. Dishonest agent. Good riddance.
Avoid. Don’t do it!
One star is to generous!
We tried to sell with Purple bricks, it was a night mare.
We changed real estate agents and sold with them.
Very costly mistake. I warn everyone thinking of selling to not use them.
Selling is stressful at the best of times, well Purple bricks added even more stress to our lives!
- Verified customer
Don't waste your time with them, rating, minus one star.
Salesman does not store your name on his phone,won't call you unless it is for an inspection,Then the inspection is rushed, and the salesman is out the door before the buyer,and in his car and gone, before the buyer gets in their car! And no feedback,you have to ring him!
Yes, coerced into signing up with ratesetter,and their solicitor,then 6 months later you get a invoice for legal work done and your house is not sold!
Paid the extra for the salesman to do the guided walk through and he just is not interested to talk and sell your home to the...
Had my home valued at x amount. P.B gave us all the positives, they showed us comparisons of homes of lesser value in same area. They almost guaranteed a quick sale as the data suggested. For sale board was erected, the photo displayed was of the decent undercover decking area, nothing else. They had made that choice. Within two weeks they suggested a decrease on the asking price as the market had dropped and sales were harder to achieve. Open for inspections were nothing short of amateur.
After having approximately 7 opens and not a single of...
Worst customer service I have ever seen.
Went to an open inspection. Was ignored completely by the agent, and then got kicked out because we didn’t want to register. Overheard that he’s got some side business and trying to push it to the people inspecting the house. Worst customer service I have ever seen.
Questions & Answers
Who wants join me and put for class action against purple bricks? Reading the reviews indicates I am not the only one shafted by these scam artists. Add me on Facebook. Siar Tookhi.
Hi James. My name is Alex and I have started some communication with other ex PB customers who wants to take action. Do you know of a law firm that will take this class action on?
I would like to know why you have such terrible reviews ? Could it be that there is no reason for the agent to do any work in selling the owners property or getting them a better offer because they have already been paid the upfront fee . Seems like just a no win for the home owner or interested buyers , just win win for the agent . What do you think ?
What would the incentive be to sell a house if all the fees are paid up front? None you could walk away even if the PB made money on a open house it would be a lot more lucrative option just to sign up potential sellers and do nothing. You have your money list it on domain to pretend your trying to sell it and then walk away
You have answered your own question. The seller is still bound by PB's marketing costs if the property does not sell. PB doesn't show incentive or enthusiasm from their agents. The agent keeps wanting you to accept marketing upgrades and to lower your selling price. In the end only PB benefits from all of this!
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