Purplebricks

They sold our property to a colleague in the realestate industry whilst advising another interested buyer was uncontactable. The other buyer arrived at our home the day after we accepted a price advising he was unable to contact the agent and submit his offer of $170k more. They advised the buyer was a young single fella with a couple of dogs… Read more

whom was short of funds and borrowing money from his parents for his first home. In reality it was a fellow agent whom acquired the property under tote odds and quickly renovated the main house as a rental and sub divided the block.

They also did not release the deposit until prompting from the owner and conveyancer well post visit and only shortly before it was forfeited.

Beware you get what you pay for – Beware of this company, read the bad reviews, you do get what you pay for. Purplebricks were happy to use photos of a property I sold, to advertise a property they listed around the corner, they did take a picture of the front of the property but the inside photos and yard were of the property I sold . The colour scheme inside , the rear yard, and… Read more

side outlook were different. Company is happy to use copyright material and falsely advertise a property to cut corners and save money in the end it will cost you.

Idiots – We listed a place for sale in Palm Beach that was across the road from the beach that they described as “so close to the beach you can ALMOST hear it”. Enough said. We pulled out within 2 weeks and hired another realestate who sold our property within a week.

Great Source of Leads! – At first I was weary of Purplebricks but I soon discovered them to be a great source of leads! Now with the announcement of their closure of Australian operations it has resulted in EVEN MORE LEADS! Thanks Purplebricks!!!!

Purple Bricks worked fine for us – We sold a home in Leichhardt Sydney in around two months using Purple Bricks (early 2019). The agent was helpful, did a good job with the advertising and organised inspections for interested parties. We received three offers over three weeks and took the highest one as we were prepared to take what the market was offering. To our surprise,… Read more

given their low fee model, the agent also offered to organise cleaning of the house (as we were absent sellers) - the cleaning bill was reasonable and was paid by us directly to the cleaner. The buyers asked us if they could access the property before settlement a couple of times, to organise quotes for remodeling and we agreed - the agent organised supervised visits by the buyers without complaint. Settlement occurred with no problems for a total marketing and real estate agent cost of $8800. Of course, you need to organise your own conveyancing services separately although Purple Bricks recommended one firm only after I asked for their advice - the recommended conveyancing firm was reasonably priced and did fine. Overall we had a a very good experience with Purple Bricks. I suggest though that the experience could vary depending on who the agent is (we had a good one) and whether you are prepared to take what the market offers (we were).

Fabulous – Purple Bricks were the 3rd Real Estate Agent we employed to sell our house and they were successful, service was great, Agents were really helpful and always available. If ever we sell again they will be the first people we contact.

Disgrace – It is a joke that this organisation is still operating. Any one reading this , do yourself a favour and do not engage. There are 101 departments and no one knows what the other is doing, you have to follow up constantly, decisions are made without your consultation and its a nightmare to get anything done.

Read feedback review is good idea like to thank u all for your honesty Many industry misleading unaccountable ASIC Jobto – Just reading feedback reviews on this and that, where most are misleading & don't honor their product or service, they fail by own neglect

Avoid at all cost – I signed up and paid Purple Bricks upfront back in Jan 2019. It has been a very “meaningful” journey with them and here is what happened:- - Went through 4 property managers with the first guy being fired due to undisclosed reasons. I was never advised or properly introduced to the subsequent property managers and was told when I rang to complain… Read more

to customer service - Extremely poor communication after the first couple of months. Initial impression was good but that all quickly disappeared after 1-2 months - Received an offer online but it was mysteriously rejected and no one could ever explained who did that rejection in the system on our behalf - Hundreds of complains and escalations via email and on the phone - Received a final notice from them to advice that they cannot and will NO longer be selling the property after 10 months in Oct 2019

So stuck with the property now and out of pocket by $6,000. In summary, do yourself a favour and avoid Purple Bricks at ALL cost.

Just not with the Australian times – They couldn't sell my home in 9 months, updated my campaign a few time (at my expense) used another agent and sold in 1 month now stuck with their fees

Incompetent poopy crap – [name removed] was our agent, then she went MIA and no one in the office knew what was going on. Another young girl stepped in for a few weeks then [name removed] turned up again. Our keys were lost, overall a hideous experience!! Hopeless, lying incompetent agents that did not Work for the seller. [name removed] even had the audacity to send me… Read more

(the client) a scathing email which she sent after 10.30pm on a Sunday. Do not bother with this pathetic group.

Purple Bricks is a scam – No wonder Purple Bricks did not succeed in Australia. They are running a scam. The agent made a lot of promises and did not fulfill any of them. Now a lot of customers, including me, are out of pocket. I think there should be a legal class action against them. They are only in business to make a quick profit and then exit when they can no longer… Read more

con anyone. Any lawyers out there willing to take on a class action against Purple Bricks? I will be the first in line to join.

Absolute scammed! – Absolute scammed, now I have ratesetter calling me every second day chasing 5000+ for a property that purple bricks did not sell they removed the property as they were leaving the market in aus and now expect me to pay the fees as they have done absolute nothing! Surely there is something that can be done about this!! I suggest no one ever uses they guys!

Disgusting treatment. Dishonest. Misleading – Never sold our house. Removed our house for sale off the internet as I had made a complaint. Made a complaint to the company about our agent who then investigated his own complaint as he is/was the territory manager?? Misleading information. Faceless company. Told by the agent we don't have to pay any fees when we heard PB was leaving when I asked… Read more

for it writing he no longer recalled saying it. Surely there is some legalities protecting the everyday working family being ripped off and lied to and pressured into paying for something that hasn't met the contract? Avoid.

Purple Bricks – Is there anyone out there who is being harassed for payment of $4200 from Purple Bricks. We are constantly being threatened about payment for this amount when we do not believe we need to pay. PB are the ones who pulled out of Australia. We would never have listed with them had we had an inkling that this could happen. We had similar… Read more

discussions with them regarding them wanting to keep reducing price again and again. We would be interested in chatting with others in a similar situation for sharing of information and ideas Thank you

Ripped off. Didn't try to sell property – Signed up after being told we could sell easy and get a great price.. After 2 weeks was cohersed into dropping price by $40000 then poor marketing and attempts to sell.. 5 opens in 1 year.. Told had to drop price but refused to.. No offers in 1 year.Their contract says to honour and sell for life of contract but now left Australia and want money… Read more

but won't honour the contract.. They had broken contact.. No calls. No apology.. Disgraceful..... They wouldn't even fix their sign that is falling down out the front...

Ripped off – Terrible service, was promised we could see everything on the app.. pfft nothing is on it, other than our house..we joined a week before they decided to pull out, now we are stuck with them. It’s been 6 weeks and told we need to lower our price by $50,000 as the general feedback is poor. We were told that we need to pay our $4400 in a few mths as… Read more

PB will be leaving then..we were also told to think about taking the house off the market for 18 mths..Like many other people on here, there is no communication unless initiated by us, so regret choosing PB...ended up going with a local well known agent.

Dodgy AF – Booked inspection. Confirmed by PB & rescheduled by owner. I attended the inspection on cold winters night to be told property was not for sale and the owner knew nothing about sale. Checked with PB and no satisfactory explanation. Waste of time. Use ‘real’ estate agents instead.

Loss of interest – Listed with Purple Bricks just before the announcement that they we packing up and leaving Australia. Quick to take the money for the listing but no hard work to get a buyer. Once we got an interested buyer, and only because they were looking at an identical property next door that had just gone to contract, we got a contract. The agent messed… Read more

around with sending the contract to the right people, we had to chase it all up. The agent stepped back and let us do the work. Total loss of interest. We later lost the buyer on a minor clause that should have been handled by the agent. Was a total waste of time and money.

Hopeless and dishonest – Put in an offer for a house in Bayswater. Was accepted after negotiation. Owner delayed signing contract for a week then pulled out even though accepted online. Was told that she changed her mind and was going to rent it out. Then in a week she had sold it to someone else. Dishonest agent. Good riddance.

They don't reply to emails – I have emailed them several times about a property I am interested in inspecting and possibly buying but they don't reply to any of it. Didn't even acknowledge my text either.

Avoid. Don’t do it! – One star is to generous! We tried to sell with Purple bricks, it was a night mare. We changed real estate agents and sold with them. Very costly mistake. I warn everyone thinking of selling to not use them. Selling is stressful at the best of times, well Purple bricks added even more stress to our lives!

Terrible- Don’t waste your time or money – Felt more like a sale. Fellow who initially signed with fobbed me off to another “ colleague” instantly. Can’t believe I fell for it, and I’m now $5000+ out of pocket for nothing.

Don't waste your time with them, rating, minus one star – Salesman does not store your name on his phone,won't call you unless it is for an inspection,Then the inspection is rushed, and the salesman is out the door before the buyer,and in his car and gone, before the buyer gets in their car! And no feedback,you have to ring him! Yes, coerced into signing up with ratesetter,and their solicitor,then 6… Read more

months later you get a invoice for legal work done and your house is not sold! Paid the extra for the salesman to do the guided walk through and he just is not interested to talk and sell your home to the clients. I also had personal feedback from 5 clients wanting more information after the guided inspection as the salesman had left while they were still in the process of looking. Emailed a complaint to PB, and a different salesman phoned me back,Area Manager,and belittled me and my property and pricing! Guess what,it is on the market now way below PB's initial appraisal! Cannot find anywhere at all a "main contact" and had to do a chat segment and now to wait 24 to 48 hours maybe for an answer. Been over a week and had received a phone call to say sorry for sending you someone else's email 3 times and we are working on yours. Now received an email and the response is that the salesman's conduct is not at fault. Absolutely lazy agent,wanted to remove my property from sale 2 times for a 3 month period as it was not selling,just could not be bothered to do any work. The agents just don't have the time or incentive to sell. 12 months wasted and burnt buyers. Two months later after negotiations with a manager who will now will give a discount on their fees, I have received a bill from RateSetter that is above the agreed amount! And also a savage note that If I don't pay ASAP,I will be reported to their Credit Bureau Partners , Unbelievable heavy handed tactics. Do yourselves a favor and ring their office first and find out exactly who you are dealing with before signing with them. Note, Purplebricks is tied to Ratesetter and deny any links.Strange as an internet search says the companies merged 1st Sept 2016. At the moment Purplebricks is reducing my fees for poor work, and Ratesetter has adjusted them back up,along with a nasty letter of affecting my credit score. Contacting Ratesetter and supplying the email details of the bill that was supplied by PurpleBricks has only just put me back on the merry go round again. Apparently they don't want to talk to each other,or forward an email? Never get conned into something that was pushed upon you and oh so easy to get tied to. I never wanted to use Ratesetter but was conned into it by the salesman,yes absolutely Conned! I just want to pay my bill and leave the system,and not get stuck with the extra markups. "Oh, we forgot to include this on your bill,my invoice was done 2 months ago that I agreed with,and now another from ratesetter on 03/05/19 for a further $771.00 different"! No shame and somehow not their fault! Update, no response to either emails or phone calls since the 6/05/19 Now to contact ACCC and fair trading.

Disgraceful! – Had my home valued at x amount. P.B gave us all the positives, they showed us comparisons of homes of lesser value in same area. They almost guaranteed a quick sale as the data suggested. For sale board was erected, the photo displayed was of the decent undercover decking area, nothing else. They had made that choice. Within two weeks they… Read more

suggested a decrease on the asking price as the market had dropped and sales were harder to achieve. Open for inspections were nothing short of amateur. After having approximately 7 opens and not a single offer their sale period expired.

They encouraged us to continue with them but decided to withdraw from the market.

After numerous calls I was given the managers details. An email was sent to the agent manager expressing our disappointment with their services, I received a response indicating that we had two of their best agents representing us, one was satisfactory the other was a complete moron. Soon thereafter they requested payment, which I still haven’t payed. I’ve received more correspondence from their representative collection agency. There representative had sent numerous emails but I’m unable to contact them as the emails conclude with, “Do not respond to this automated email. “ There are no contact numbers available. At the initial signing they almost guaranteed a quick sale, if only that was written.

Question to all other reviewers, Should I continue to ignore the requests for payment, any other advice would be greatly appreciated. P.B should not have been allowed to operate in Australia. The entire model was doomed for failure.. Home was listed from mid November 2018 and removed March 2019.(approximately)

Worst customer service I have ever seen – Went to an open inspection. Was ignored completely by the agent, and then got kicked out because we didn’t want to register. Overheard that he’s got some side business and trying to push it to the people inspecting the house. Worst customer service I have ever seen.

Extremely poor service – Worst company ever. All they want is your money then they ignore you. Best news ever that they are gone from Australia. Horrible people. Hope they never come back here.

Good riddance – Good riddence when purple bricks started knocking real estate agents I knew they were desperate .Their model would never work as they only attracted hopeless agents A top agent would not work for a lousey $ 800 a listing Purple bricks was about listing not selling

Totally Deceived! – Totally Deceived! Our property has been listed with Purple Bricks for more than 640 Days! Just recently we also have noticed that the PB Property Sale Sign has been removed. We looked online at DOMAIN.com and RealEstate.com.au, and with typing in the property address, it is still listed for sale. As you couldn't tell from outside the property.… Read more

Our agent is not communicating with me. Last year the State Manager, Scott Fletcher, was trying to assist us for the way we were deceived with PB. He was somewhat, Hollow. The State Manager, Scott Fletcher, is no longer with PB. I'm not surprised! This is my last of many emails with my current agent, Dan Burbridge and still awaiting a reply: Hi Dan, You appear to be reluctant to communicate with me. Our property has been listed with Purple Bricks since July 2017. We were deceived by TM when our property was originally listed with Purple Bricks. Our property was transferred to you. You recommended three property marketing upgrades, we went with the first two that were deferred payment with RateSetter. Only after that, you suggested that our property was over-priced by $50K. You also tried to offer a once only opt-out option. This was after October 2018, when Purple Bricks selling platform changed: $2200 Marketing Package + $6600 Success Fee. We believe our property was never in the best interest of the seller (ie, us). Numerous times during the so-called home opens, the acting agent did not have our personal set of keys to allow potential buyers into the property but, rather relied on the tenant to be present to allow them access. We know this procedure did lose at least one potential buyer that we know of! Purple Bricks agents' have failed us on numerous occasions. We would like to resolve this property dispute and marketing dilemma amicably. Regards Allan Gibbs 04/04/2019. We just want our property sold! We would like out of our contract with no expense, cost and payment to PurpleBricks and RateSetter!

We just want out of the contract and to finally move on with our lives!

This is listed on Trust Pilot Australia