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Qantas Assure Health Insurance

Qantas Assure Health Insurance

2.5 from 39 reviews

See the Best Health Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
11
4 star
2
3 star
2
2 star
4
1 star
20

Worth the money

published

I've been using these guys for 6 months and haven't had an issue. Easy to claim both online and through HICAPS, website shows how much you've claimed and how much is remaining. I went from hosp/extras to just extras with no issues - costumer service was a little slow but got the issue resolved and confirmation email confirming. Everyone always comments on how much I get back.

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Under 30Yes
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Nothing is working

published

First time at the dentist had to ring them as card wouldn't activate, they had to cancel the card and send me a replacement, again after contacting them I couldn't even get into the website, rang again "Oh your number hasn't been linked to your card" Tried again this morning and I can get so far then the site is down or whatever. Very frustrating, paying the same as we did with HBF but a none of this drama.

Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30No
Claim MadeNo
Would Book AgainNo
See all answers

Go elsewhere!

published

Qantas health insurance has been nothing but an absolute nightmare to deal with.

The customer service is non-existent. I have been back and forth for over a month in regards to an inquiry and have had several different team members give me different information.

Save your money and time and go elsewhere!

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
See all answers
Mike

MikeSydney, NSW

Don't want to help

published

Try to locate a reward gift. I have been in contact with the customer service via chat and phone. I can't get a simple answer on my question. Chat does provide me with different answer and say they will touch base within a time frame which they don't. Phone calls drop out after been put on hold already 2 times out of 3.

Wish I never went with this company.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainNo
See all answers

Tristan

TristanMelbourne

  • 9 reviews
  • 5 likes

Misleading and deceptive regarding transfer certificates and dental coverage as well as orthotics coverage

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers

Lisa

LisaPerth, WA

  • 4 reviews

Highly recommend Qantas assure.

published

We have with Qantas assure for over a year now.
I had a operation and a procedure done within the first year, they paid for it since it wasn't pre existing.
Claiming has never been a problem and get paid quickly.
Everyone I have spoke to on the the ph has always been very helpful and polite.
We received 80,000 qantas frequent flyer points for joining, these were loaded automatically a couple of months after we started the policy.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers

Deb

DebSouth East Queensland, QLD

Great

published

I changed because of the points.. pd $500 excess for day surgery all good no dramas dental claims easy staff always polite.Can't see why others have had poor experience love the well being app fun plus points

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Mary

MaryGreater Melbourne (Inner), VIC

"Assure"......this insurance company assures you zero!

published

20 years i have been paying for private health cover. Last 2 years we switched to this insurance company and i would not recommend them. They all say they care......you are a number and only a number. I decided to leave because of they way Qantas Assure went about my situation, no effort to keep me on as a customer.........though if i was not just a number they would have looked into our file/records or even notes on system and called to ensure we stay on as a customers. "Assure"......they assure you zero!

Coverage TypeFamily
Claim MadeNo
Would Book AgainNo
Chickie

ChickieGreater Melbourne (Inner), VIC

  • 6 reviews
  • 5 likes

Don't!

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainNo
See all answers
Viktor

ViktorSydney, NSW

  • 6 reviews
  • 3 likes

Good value and professional customer service

published

I did not claim anything while being with Qantas, but contacted customer support on a number of general questions and was getting expected level of professionalism.
After a while I transferred to another insurer because of attractive promotion. Qantas refunded prepaid fees without any troubles.
Had some issues with logging to online account and activating wellbeing app.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers

JWL

JWL

  • 2 reviews

Review options carefully and probably dont switch

published
Claim MadeNo
Would Book AgainNo

Chris

Chris

  • 2 reviews

Bonus points are a fiction.

published

I made the switch to Qantas Assure in March, largely influenced by possible bonus points. Today I phoned up about my expected 25,000 bonus points, only to discover that because I transferred from NIB no bonus points at all. This was not made clear to me in conversations with the Qantas Assure sales staff in March (since it was a primary interest I would have remembered any such advice), nor was it quickly evident from the web site at that time. (I see that it is in the fine print on the web site for the current bonus point offer, but do not know whether it was somewhere on the web site of the March offer.) Very disappointed since I felt I had been misled.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim DateJuly 2019
Claim ApprovedNo
See all answers

Ged

GedSouthwest, VIC

  • 3 reviews

Customer Service Says One Thing - Delivers Another

published

We agreed a two month period of grace, which actually turned out to be a suspension of policy (which was not made clear, but that's another issue) starting repayments on 15th June. QANTAS took 1.7 months payment on 3rd June which we were not expecting and trying to get a refund of the amount taken several hours on the phone and has seen promises of agreed refunds not being the amount agreed nor in the timeframe promised. I have little faith that they understand their finance systems.

Customer service personnel are polite but seem ineffectual or inefficient.

Maybe you do get what you pay for?

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeFamily
Claim MadeNo
Would Book AgainNo
See all answers

Sal

SalPerth, WA

  • Verified customer

Dont bother - not worth points

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers

Qantas is a nightmare

published

i tried to ring qantas i was on hold for hours , anyone wanting to find anything out is a nightmare , nib would not help me even though they are the underwriters, so i changed to nib direct , even though qantas gives you points its not worth the nightmare ,don't do it

Claim MadeNo
Would Book AgainNo
SBA

SBASydney

  • 13 reviews
  • 15 likes

Poor customer service - only worth changing for the frequent flyer points

published
Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2019
Claim ApprovedYes
See all answers

We changed over to Qantas Assure Health Insurance and are very happy with the service

published

We changed to Qantas Assure health insurance it was easy to do & good value for money, would definitely recommend to our friends and family plus the points as a bonus

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Claim MadeNo
Would Book AgainYes
See all answers

Brett D.

Brett D.South East Queensland, QLD

Overpriced

published

I was attracted by the potential points you could earn by switching but when I compared the costs for the same cover that I currently have, the prices were exorbitant. No thanks Qantas.

Value for Money
Plan CoverageHospital and extras
Claim MadeNo

Much higher premiums for the same cover

published

Qantas health insurance quote for SilverPlus Hospital cover, $500 Excess and Lifestyle Extras including my Lifestyle Loading and Govt rebate was $50 per month MORE than a written quote from NIB for the same cover! That's over $600 a year , every year. That's a lot for the points. And its even worse than this because the operator informed me that Qantas Assure is backed by NIB.

Value for Money
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
See all answers

Denis

DenisSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Be aware - NO QANTAS POINTS UNTIL YOU CALL THEM!

published

Please be aware of the fact that you won't receive any Qantas points for you joining this health fund until you call them and ask for points transfer. Its very disappointing as you should receive points 3 months after you have joined the fund and as they say it all should happen automatically. I waited for 4 months, while nothing happened and my wife waited for 5 months and still no transfer!

Value for Money
Customer Service
Plan CoverageHospital Only
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2019
Claim ApprovedYes
See all answers

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Questions & Answers

Naomi

Naomiasked

Do you give rebates on gym memberships?

No answers

Margaret Porritt

Margaret Porrittasked

Do you have a rebate on Pilates due to back extreme pain

No answers

Virginia G.

Virginia G.asked

who provides the health fund for Qantas Assure ?

1 answer
SBA
SBA

NIB - but when you call customer service or claims you speak to Qantas Assure not NIB.


Get an answer from our members

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