The online claim facility for Qantas insurance is a problem. Uploaded documents are clearly readable on their site viewer, then claims are rejected as the documents can not be read by insurance staff. I was then recommended to use the Qantas Wellbeing app on my phone to submit claims. After lengthy phone call, this was equally dysfunctional. Would not recommend this insurer, despite their polite and well meaning phone customer service.......

Been with insurer for 6 months. Have now changed insurers and Qantas is required to provide me a refund for the outstanding months. I cancelled the credit card that I used to to pay for the insurance in January months ago however they have attempted to refund back onto my cancelled credit card and now I will need to go to that bank (which i have no current active accounts with) to request them to transfer my money to my bank account. Huge inconvenience and unnecessary. Poor off boarding experience and would highly everyone to avoid Qantas

policy has been trouble from day 1, claims take forever to pay and I’ve been to the ombudsman twice. Avoid like the plague, nothing is ever simple or easy with them

This policy (Basic Hospital, Basic extras and $500 excess) is poor value, with minimal coverage and convoluted claims system. Many providers don't auto reimburse or recognise it as underwritten by NIB. Expect 10+ minute waits for calls.

When i signed up in August i was not informed that any items i had used with my previous insurer would be deducted from the cover i have chosen and would have to wait till January 1st 2020 to lodge claims EG Optical
They did not mind taking the monthly payments but give nothing in exchange.
It is the old saying "the devil you do know is better than the one you don't"
I would hate to think of what i will endure when i do lodge a claim.
QANTAS may be a good Airline but forget the rest of their products, stick to your main core business.
I know they use NIB so it does not look good for them either, QANTAS should think twice before the ruin an elderly couples health insurance cover.

This is a hopeless health insurance provider! Every time I try to make a claim it gets rejected. It takes longer than the 5 days they say it should take. Make matters worse their rejecting a claim that they themselves filled out the paperwork for me. So not worth the qantas points! Think its time go back to my original provider!

I paid $360 for a Gold hospital with extra and yet, nothing can be claim. I have submit an optical claim and say that the company is not in their register list. In case, I haven't seen any register list before and there is no ways to check it out, only by phone. They also told that the register list change time to time. It is very non-sense that hey can say what they want in this policy. Is it means that when I have injury, I still need to get up and give them a call before I do my treatment?

I've been using these guys for 6 months and haven't had an issue. Easy to claim both online and through HICAPS, website shows how much you've claimed and how much is remaining. I went from hosp/extras to just extras with no issues - costumer service was a little slow but got the issue resolved and confirmation email confirming. Everyone always comments on how much I get back.

First time at the dentist had to ring them as card wouldn't activate, they had to cancel the card and send me a replacement, again after contacting them I couldn't even get into the website, rang again "Oh your number hasn't been linked to your card" Tried again this morning and I can get so far then the site is down or whatever. Very frustrating, paying the same as we did with HBF but a none of this drama.

Qantas health insurance has been nothing but an absolute nightmare to deal with.

The customer service is non-existent. I have been back and forth for over a month in regards to an inquiry and have had several different team members give me different information.

Save your money and time and go elsewhere!

Try to locate a reward gift. I have been in contact with the customer service via chat and phone. I can't get a simple answer on my question. Chat does provide me with different answer and say they will touch base within a time frame which they don't. Phone calls drop out after been put on hold already 2 times out of 3.

Wish I never went with this company.

We have with Qantas assure for over a year now.
I had a operation and a procedure done within the first year, they paid for it since it wasn't pre existing.
Claiming has never been a problem and get paid quickly.
Everyone I have spoke to on the the ph has always been very helpful and polite.
We received 80,000 qantas frequent flyer points for joining, these were loaded automatically a couple of months after we started the policy.

I changed because of the points.. pd $500 excess for day surgery all good no dramas dental claims easy staff always polite.Can't see why others have had poor experience love the well being app fun plus points

20 years i have been paying for private health cover. Last 2 years we switched to this insurance company and i would not recommend them. They all say they care......you are a number and only a number. I decided to leave because of they way Qantas Assure went about my situation, no effort to keep me on as a customer.........though if i was not just a number they would have looked into our file/records or even notes on system and called to ensure we stay on as a customers. "Assure"......they assure you zero!

I did not claim anything while being with Qantas, but contacted customer support on a number of general questions and was getting expected level of professionalism.
After a while I transferred to another insurer because of attractive promotion. Qantas refunded prepaid fees without any troubles.
Had some issues with logging to online account and activating wellbeing app.