2Qantas Assure Health Insurance

Qantas Assure Health Insurance

 Verified
2Qantas Assure Health Insurance
1.8

83 reviews

PositivevsNegative
18% · 1565 · 78%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.7
Transparency
1.6
Customer Service
1.9

Reviews

83 reviews
83 reviews
Kathryn C.
Kathryn C.
 

Don't bother

Do not bother. Regularly refuse to pay claims and very difficult to deal with until you make an AFCA complainy Show details
CJC
CJCSydney, NSW
 

Incorrect charges

I only signed up Qantas Health Insurance on 21 Feb 2024 and my direct debit was set up to pay the premium $95 WEEKLY. But I was charged different amount every week since I signed up. And one of the week I was charged around $390. At the same time, I received an email from Qantas that my premium would be increased from $165 to $171. Everything is not making sense. Show details
Leticia M.
Leticia M.
 

Changed from Medibank to Qantas (NIB)

If you are looking for quality, NEVER change from Medibank to Qantas. I was informed on the phone their cover was better than Medibank in dental which was not true. I’m just waiting to get my Qantas points bonus to change to another provider. I’m very disappointed. Show details
Value for Money
Frustrated Fred
Frustrated FredHunter Region, NSW
 

Too hard to make a claim and overpriced

The insurance is overpriced compared to other companies. The submission form for a claim includes uploading a photo of the receipt. 10 to 14 days later the person at qantas assure will send you an email if it's been paid or not. A month of waiting and a few hours of frustrating effort to try and deal with this garbage health insurer. I've given up on trying to claim $150 because I've wasted more than 3 hours battling with the garbage claims system and staff. 0 stars. Show details
Customer Service
Alvin
AlvinPerth, WA2 posts
 
Value for Money
Transparency
Deepika S.
Deepika S.Sydney Surrounds, NSW3 posts
 

Very bad customer service

I recently had surgery and submitted my anaesthetists invoice to Qantas health insurance in order to get the benefit.
Was advised that I first need to contact medicare to see if the item numbers are eligible for reimbursement.
What kind of show are they running?.
Forget earning frequent flyer points and never take out any insurance products with Qantas. Show details
Value for Money
Customer Service
Ruthie
RuthieHobart, TAS2 posts
 

Impossible to Contact Qantas Assure Health Insurance

I have rung listed number and new number online, but the listed online number is only for travel insurance. The number on my member card only connects to a recording and nobody answers and it only relates to car or home insurance. The recording goes on to say all other enquiries ring business hours from 9:00 am. I started ringing at 9:30 am and have now rung at least four times. Have employees been sacked? Show details
Pamela
PamelaSouth East Queensland, QLD11 posts
 

HOPELESS - FORGET Qantas NIB Health Insurance

Poorly trained rude staff who show no interest in providing a service. I am a 77 year old woman who after a full knee replacement rang Qantas NIB for help on how to lodge a claim. I was given minimal information which has delayed payment of my claim (by 8 weeks) and in fact when I inquired why my claim had not been paid was told Qantas NIB were a few weeks behind in processing claims. No attempt was made to see whether authority was received from Medicare. Following this up with both Medicare and NIB I was told my NIB Policy No was not in Medicare's system. Several lengthy phone calls back to NIB and Medicare without satisfaction or payment. I am going to cancel my QF NIB health insurance. Absolutely hopeless. Show details
J F.
J F.Sydney, NSW2 posts
  Verified
Sharon
Sharon52 posts
 
Value for Money
William W.
William W.2 posts
 

Avoid at all costs!

Dental isn't covered by bronze coverage. The insurance is from NIB and the app is just a scam for you to download more apps that collect your data. Nothing but a waste of time and money. Show details
MLM
MLM
 

Terrible

I had to leave the country a couple of weeks after getting the policy due to family member death.
Qantas sent me an email to notify that my payment was overdue to which I responded requesting a link to update my credit card details.
They never replied and cancelled my policy with no option to renew the policy.
Never got to use the policy, lost the money and the time holding the insurance.
Still waiting to get a call from them as the complaints teams is never available Show details
Glenn A N.
Glenn A N.Greater Melbourne (Outer), VIC
 

Heartless and selfish

My wife took this out insurance policy out and until recently they had not been used 5 weeks ago I found out I had bowl cancer and they have been the worst to deal with when I presented to the ER the hospital where not able to contact them to confirm my insurance details so as a result I had to go to a public hospital I did not want to just yesterday when they where called I now have to prove my cancer was not preexisting my having to run around filling out form while I prepare to start chemotherapy honestly who would not disclose they have cancer when taking a policy out Show details
Gregg
GreggSouth East Queensland, QLD3 posts
 

Terrible, same mistake time after time

Awful, constantly getting claims wrong, we have/ had a joint policy when we have something like a remedial massage one is paid the other is not, it's a battle every time, not worth using for the sake of flight points, steer clear, limits are not great or flexible either. Show details
Value for Money
Transparency
Customer Service
Paul
PaulSouth East Queensland, QLD3 posts
 

Failure 100%

I paid and transferred my health coverage on 27 Jan. Qantas Health promismed me that they would take care of the transfer immediately that that I wouldnt have to do anything. Today 03 March they still havent completed this. My former insurer tells me Qantas Health has FAILED to handle transfer as per guidelines. Many calls to Qantas Health has NOT fixed this. I was motivated by their promise of help. Do not trust them. They lie !!! Show details

Questions & Answers

Maggie Ruth
Maggie Ruth

how do I find claim details for four years ago with Qantas Assure health insurance

Sarah
Sarah

Has anyone had weightloss surgery with qantas hospital cover?

Naomi
Naomi

Do you give rebates on gym memberships?

Details

CategoryHealth Insurance
Other Insurance Types Offered Life and Travel
ManualDownload manual
Visit official website

Contact info for Qantas Assure Health Insurance

  • ABN: 16009661901

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