Avoid this insurance
I was with another provider and switced to Qantas...boy it was a big mistake.
My claim still have not been paid after 9days. Called them always being put on hold n still not resolved. They said my case has been assigned to a case manager n they will call me back in 24 hours. No one did. I still don't know what will happen to my claim.
AVOID this insurance.
Would give 0 if possible for their hospital cover
Terrible for hospital cover and would recommend you take your money elsewhere. Increased our level of cover to include a few extra things and after serving their waiting period for male sterilization, decided to get the procedure done which was going to require a hospital visit. We booked in the procedure and contacted Qantas Assure to notify them. They required us to complete paperwork to determine if this was a pre existing condition, which we did. We were not notified of the outcome of this ourselves, rather they went straight to our doctor ...booked to perform the procedure. Their decision.... Based on the vast we decided not to have kids a while ago, this is a pre existing condition and thus you are not covered for another 10 months. Interesting that not wanting children can be determined to a ‘condition’. Second time we have been refused hospital cover for an included procedure, having been told that although appendix removal was covered we couldn’t get it covered with the particular surgeon we had chosen for an emergency appendix removal. So be warned they will find any excuse not to cover your hospital and related expenses for ‘included’ procedures. We quit on the spot.
Avoid this provider
After being with this provide for years and upgrading to a higher cover I served a two month waiting period for a vasectomy as stated in product disclosure. They determined that the vasectomy was a pre existing illness and determined that the wait period was 12months contrary to what is stated within the disclosure. Pre existing on the basis I never wanted children and not only were they not going to cover procedure but also the hospital visit. Seems to me that this company wants to take all the premiums running into the thousands mind you and under deliver on its products. I would recommend seeking an alternative to health insurance as I have done. Shame on you Qantas Assure you should have your licence revoked
Complete waste of time
Was convinced by Qantas that because I worked for Qantas they would look after me. And they probably did with the premium price, but Qantas health is underwritten by NIB. They are the WORST... months of phone calls & emails when trying to claim for my 15yr old sons knee surgery, upgraded for possible further knee surgery and now that my husband has been diagnosed with prostate cancer, which was not pre-existing, they won't cover him. Crap customer service, they lie all the time about policy and procedures. I am devastated and they couldn't care less.
Terrible claims process - claims constantly rejected.
After years with previous insurer where I could easily submit claims and they were just paid this is a complete pain. Admin area is really clunky to navigate and I am constantly having issues with resubmitting and having to chase up to understand why claims are rejected.
Now shopping around for a new fund to get away from this very painful experience
Customer service very hit and miss... but the fact that I keep having to call Customer service to find out what is going on is driving me nuts!
Don't believe what they tell you.
Fact when taking out policy asked to include hearing aids After being with NIB now for some years I have had about 3 major claims only 1 was paid. I pay $444 per month. Have just used one of those compare health policy companies and find that I am paying about $50 per month more than I should. My GP and ENT specialist warned me about NIB and I did not take their advice. Big mistake.
So far so good - excellent customer service exp
Firstly, i have not had a chance to claim so this is just based on my initial transfer from medibank.
I stayed with medibank for 12 yrs (entire time i been in this country) because they were good enough and i didnt want to jump ship too often on health insurance. I however saw that Qantas has been aggressive in the ins market recently offering lots of QF points. I actually moved my car, building ins to Qantas and to Red Energy as well. Everytime i speak to someone on the phone (or do live chat which i love), I'm speaking to someone local a...nd it's just been seamless. Especially with health insurance, I called them after my cover started to possibly downgrade one level, the staff member told me it would be $7/pw less and it was not worth it to downgrade to bronze hospital, but then he added depending on my personal circumstances, that amount could be important to me. The entire call i felt he was reading my mind about my concerns and exercised empathy. I work in life insurance claims strategy and I am frustrated by how life insurers can do so much better but some senior management just don't care / carry no relevant experience to make meaningful change. So to see something like this for me is refreshing and downright impressive. I might add that all of qantas prices have been competitive, and i was on bronze hosp with medibank, and now silver hosp with qantas and pay only a little more. I was also with AGL for years and red has been very fair with price so all my move to gain qantas points I didnt feel they were luring me and I'm sure if i do have future complaints, I'll be able to sort it out.
just a tool to steal Qantas frequent flier points
After I signed up with this fake insurance and provided my credit card details they stole 411000 points of my account. they took what they can get. Just a criminal organisation and Qantas just looks the other way, not their problem.
Not worth it in any way
These days surely we can get cover for the things relevant to us and not have to pay through the roof for cover we don’t need, plus add gaps, ridiculous
Don't Do Quotes For Frequent Flyer Points 12 months on No Points
1.receive email from Qantas Insurance in Aug 2019 offering 1000 points for taking a phone call and being issued a quate.
2. Took phone call and received quote in Aug2019.
3. No points to date ever been supplied 12 months later.
4. Qantas decided to remove 146k illegally because of activy in last 18 months.
5. Qantas call centre REFUSE to reinstate points despite sending proof of emails
6. Qantas call centre REFUSE 1000 points
All experiences have been great!
I have had no problems at all. Refunds are good. Service great, never had to wait long on calls, friendly helpful staff. Easy to claim. Most times just use card.
Online and app claim facility is poor
The online claim facility for Qantas insurance is a problem. Uploaded documents are clearly readable on their site viewer, then claims are rejected as the documents can not be read by insurance staff. I was then recommended to use the Qantas Wellbeing app on my phone to submit claims. After lengthy phone call, this was equally dysfunctional. Would not recommend this insurer, despite their polite and well meaning phone customer service.......
Worst off boarding experience ever.
Been with insurer for 6 months. Have now changed insurers and Qantas is required to provide me a refund for the outstanding months. I cancelled the credit card that I used to to pay for the insurance in January months ago however they have attempted to refund back onto my cancelled credit card and now I will need to go to that bank (which i have no current active accounts with) to request them to transfer my money to my bank account. Huge inconvenience and unnecessary. Poor off boarding experience and would highly everyone to avoid Qantas
Worst insurer I have ever been with
policy has been trouble from day 1, claims take forever to pay and I’ve been to the ombudsman twice. Avoid like the plague, nothing is ever simple or easy with them
4 years and every claim has been rejected or requires resubmit
This policy (Basic Hospital, Basic extras and $500 excess) is poor value, with minimal coverage and convoluted claims system. Many providers don't auto reimburse or recognise it as underwritten by NIB. Expect 10+ minute waits for calls.
Would give them 0 stars if I could.
Please please please AVOID Qantas Health Insurance. They're absolutely horrible to deal with.
Went to a no gap dental place and when they tried to put it through it came up with an invalid charge. Spent 20 minutes on the phone with them trying to solve the issue. At the end I needed to leave so ended up paying the full amount.
Now they're giving me bullsh*t about it not being no gap and will only reimburse me only 60% so i'm being ripped off on a monthly fee and being charged for something i shouldn't be if their system had worked. They tried...to blame it on hicaps which obviously wasnt the problem because hicaps was working for everyone else. For reference - I have used Bupa, HCF, Medibank and even NIB(!!!) at this dental place before all without a gap and without issues with the system. Zero recognition for the time i spent on the phone trying to identify why their system didnt work. Ended up picking the little one from childcare late because I had to wait with them on the phone. AVOID like the plague!
Buyer Beware Forget Qantas As A Health Insurer
When i signed up in August i was not informed that any items i had used with my previous insurer would be deducted from the cover i have chosen and would have to wait till January 1st 2020 to lodge claims EG Optical
They did not mind taking the monthly payments but give nothing in exchange.
It is the old saying "the devil you do know is better than the one you don't"
I would hate to think of what i will endure when i do lodge a claim.
QANTAS may be a good Airline but forget the rest of their products, stick to your main core business.
I know they use NIB so it does not look good for them either, QANTAS should think twice before the ruin an elderly couples health insurance cover.
This is a hopeless health insurance provider! Every time I try to make a claim it gets rejected. It takes longer than the 5 days they say it should take. Make matters worse their rejecting a claim that they themselves filled out the paperwork for me. So not worth the qantas points! Think its time go back to my original provider!
Paid for nothing, based on their policy, nothing can be claim at all
I paid $360 for a Gold hospital with extra and yet, nothing can be claim. I have submit an optical claim and say that the company is not in their register list. In case, I haven't seen any register list before and there is no ways to check it out, only by phone. They also told that the register list change time to time. It is very non-sense that hey can say what they want in this policy. Is it means that when I have injury, I still need to get up and give them a call before I do my treatment?
'No gap only' fund - bad news
After hospital cover that will not leave you with outrageous gaps? Look elsewhere. Qantas Health Insurance (underwritten by NIB) is not for you. After cheap insurance that will pay the legislated minimum when you need it? Qantas could be right for you!
- Extras cover is generous and competitively priced. It also works on a percentage back model, which means you are free to choose any provider and you will get a guaranteed percentage of the cost back until you have exhausted your annual limits. For example, if the psychology bill is $...
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.