Qantas airline hasn't returned my money for a cancelled flight. its been a year & thousand of calls & emails. How and who do I escalate this issue to. Already tried their customer helpline complaint form as well as airline advocate, no use. Please guide.
I had the similar problems with a cancelled flight during COVID. Qantas would only offer a credit voucher. However as soon as I explained I was having financial hardship issues, they repaid me in full.
I am in the same boat. I wished that I had read all these reviews before I booked. I am now out of pocket.
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I suggest everyone who is owed money join this class action. Maybe it can come out of that midget leprechaun's $20m golden handshake.
Qantas was once an airline to be proud of. I loved flying them domestic and international for 30 years. Now, any dealings with them affects my blood pressure and heart rate; they illegally held over $1300 of credits for two years but made no response to countless complaints, and even now , if you can finally speak to someone to get a refund, they tell you it will take up to 40 business days (ie 8 weeks) just to press a transfer funds button. If you're lucky, they won't (deliberately) enter a wrong code then contact you three weeks later to start the 8 week refund process all over again! And don't forget, if you only spend half of a credit, the remainder cannot be used - theft, in my book. Not forgetting the policy they invented to increase a flight's cost if you tick the "I'm using a credit voucher" button, so that you end up paying more than if you didn't have the voucher! I've never been rude or aggressive as I know the call centre folk are just earning a living. I feel so sorry for the excellent crews that used to fly us around with dignity and good humour. Now the airline is detestable. The Qantas experience will shrivel your soul.
I would like to be in class action..Never done anything like it before but Alan Joyce deserves " mud" on his handshake. . Evidence I have of * lost baggage ... up to 2 weeks. Late arrivals X4 times overseas. Zero support apart from once , but 2 days ( 47 hours) wasted . Qantas Dallas ( a hub) at Texas spent that time to find connecting flight to Toronto Canada. Not an uncommon destination. * no apologies for absolute zero customer service oseas when connecting flights cancelled without warning. flights * being asked to pay for flights already paid for. * 73 year olds being treated like they are able to take ridiculous stress. Just recovering from bug from flight and the stress 2 weeks ago. Thank you
Take it to your credit card company and dispute the charges. The only way it worked for me. Took months and months but finally got the refund.
Hi I had similar problem with Qantas,Flying home from New York Via Dallas.Due to delays we missed our connecting flight to Sydney.Left overnight without any info.We arranged a flight the next day ourselves and booked and paid for hotel overnight.Next day the flight we had was via Melbourne.We asked many times if our luggage will be on our flight.Was told definitely.Arrived in Melbourne no luggage,filled out a form and carried on with our next flight to Perth.Nearly 3 weeks later and still no luggage.And no help at all.No one returns our calls.All they say is after 21 days fill in a lost luggage form.All I want is my luggage.Anyone had this happen and have any positive info.
Had a connection flight from Brisbane to Singapore in Sydney, the flight was delayed due to "weather". Arrived in Sydney after more than four hours late, the plane left. With many passengers stranded on to at least three destinations, there was only one female staff at the counter trying to book us onto the next flight, there were between thirty to forty stranded passengers waiting in the queue. After 45 minutes, she got us the flight and the "manager" appeared. When asked for vouchers, we were told they ran out and had to wait for 45 minutes. So, we were in the refurnished A380, the touch screen had its own mind - worked when it wanted to. And the reclining seats had shown its age. Back from Singapore with similar, may be the same, plane with the same problems. Asked for an extra blanket, was told if there was one available, and never got an answer. We can blame COVID, but it is not acceptable to allow this iconic QANTAS continue sliding down this way, it is a shame not only for the airline, but Australia as it represents the national identity - the Flying Kangaroo.
Airlines advocate Australia (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services. external link
One of the worst Airlines which I never thought before. I catch this flight No. QF68 from Delhi to Sydney on 8th January 2022. First experiance 50 Years old Airoplane. I was alloted Seat No. 23B which without my consent changed to 45G. I was given 23B due to extra legspace. After that Customer service was zero. No one even ask for a glass of water. There English was poor. Because even they were working in Australian Airlines they were not Australians. They were rude and were talking to Indian passengers like Dogs. In the whole 12 hours flight they were just distributing the food and no personal service to Passengers. I as an Australian was feeling very bad and will never fly through Qantas. All the air hostages were stressed and were not enjoying their job.
Sack all those Air Hostages. I was feeling like travelling on Chiness Airlines,
Is this your reply? ARE YOU MY English teacher? Reply to my complaint? Or start teaching in a public school. Who gave you authority to response to my complaint. You look like a class 1 student. SHAME QANTAS SHAME
Monty, thanks for your great review! Simply sack Alan Joyce, he is the reason Qantas is the pits! Its all about cost cutting!
I'm sure his multi million dollar salary is still intact
Is it possible to change my route from Oliver Tambo Airport to Sydney instead of Oliver Tambo to Perth after I DID RECEIVE MY VOUCHER due to the cocona virus which was from Oliver Tambo to Perth after the lockdowns are lifted?
A voucher should be valid for travel anywhere with the same carrier.
I agree with Mr Gibbs. But ask Qantas. If you call early in the morning they do call you back.
Prior to flying to JNB I noted eticket luggage was 66 kgs which is incorrect. Ten days I get a email stating it should be 30 kgs and if it is over that amount you will be charged - my luggage was 10 kgs over and tge charge was more that a new seat. I made a complaint and virtualy told we made a mistake and yiu pay. They offer 10,000 points a coffee mug. Trip over put in the last seat 74.
Prior to coming home I tried to select my seat - not available . I went to the airport three hours before departure and was told all seats allocated - you cannot mean to say all economy sears had been allocated 3 hours before the departure - and once again given row 74 - most likely this was there punishment for a person complaining to There no customer cars service,
I am calling my lawyer on Monday as Qantas stole my money in 3 areas of service ( services paid but not provided) I have contacted Qantas via email requesting refund, no answer from them, simply a joke in a civilised country. Will never again fly with Qantas, very sad to have Aussie carrier downgrading itself to “lying kangaroo” I will be sending email to 60 min and other media outlets to see if they are interested in the story ... question: Where and from whom get response from Qantas? Thanks Greg
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