Avoid avoid avoid at all costs
I ordered a book and paid for delivery as I am in Victoria and was under the impression that the books would be sent from Queensland. Turns out the book was sent from Knox City which is 9.8km away. The delivery company they use, Couriers Please sent me an email saying that it would take them more than a week to travel 9.8km - a distance I can walk in two hours or drive in 11 minutes. Suggest you avoid this bookshop at all costs and order from Book Depository as it is faster to get items from 12,000km rather than 10km away - Use this company at your own peril
- Verified customer
Will never shop online at this store again
I ordered three books on Boxing Day with a voucher I had from Christmas and received a confirmation email which was great, but I waited a while to revive a dispatch email and it never came so I sent them an email which took them way too long to respond to first of all and they told me that one of my books was not in stock and would not be in stock until the 22nd of January. I was mad but I said it was fine and asked when my other two books would be arriving an why they hadn’t been sent out first and they never responded. I now on the 27th of Ja...nuary have received another email telling me that the same book that wasn’t available until the 22nd of January is now out of stock and won’t be available until the 26th of February so I am absolutely furious, they don’t respond to emails and they have only NOW sent a dispatch email for one out of three of the books I ordered all at the same time. I will never ever shop here again it was an absolute waste of time and effort.
- Verified customer
So slow and didn't respond to my email
It has taken over a week for QBD online to dispatch my order. Because of this I won't be getting my order on time for Christmas. They didn't even bother responding to my email.
Never received any of the books I ordered
Shocking. ordered 2 books. They contacted me to say one of the books would be available after Christmas, I said I was happy to wait but asked if they could ship the other book I ordered, they told me "no, our system doesn't allow that" even though I stated it was a Christmas present. Now one week out from Christmas they cancelled my order because their supplier couldn't tell them when stock was available for one of the books so they refunded both books without sending the other one that was in stock. Will not be buying from QBD books online ever again, what an absolute mess!!!
I have always gone to QBD and i love the books! It was so hard to choose a book! But one time when i went i asked the cashier for a bag and he didn't give me one. I didn't wanna sound rude is i just left and had to carry the books myself without any help. I have never experienced this at any store. please ask your cashiers to listen a bit more. Other than that i definetly recommend this store!
Beware of loyalty program!
Loyalty program not what I would call good value. $40 to join with $40 of online vouchers advertised. You recieve 4x$10 vouchers minimum spend $50 per voucher. Not good value $200 minimum spend.
Excellent Customer Service
I recently had a problem with my order. The product itself was of good quality and a good price delivered in a timely manner.
The customer service provided by Tegan and the store was exceptional. She took the time to address what my problem was, she was supportive of my issue, and tried to come to a satisfactory resolution. Tegan seemed to genuinely want to help me - a quality lacking in many customer service providers! I have complete faith in QBD and would happily deal with them again.
Ordered a book on line for a birthday present. Site stated clearly that it would leave the warehouse in 2 business days. Great, it will arrive in time! Today I got a message that it would take 5 to 8 business days for them to get it from their supplier. While technically they werent lying they were concealing the truth untill after I made the purchase. I will not order from this dishonest company again!
Brilliant customer service
I wrote a review about QBD a little while ago and it was not good and at the time it was for good reason.It was terrible,everything about it was negative.However credit where credit is due and things have changed at least at our local store anyway. The main staff members seem to be constant and are well informed and actually read books.Always a plus if the staff of a bookstore like reading.The staff are also friendly and actually know us and will wave to us as we walk past on the rare occasions that we do not actually go into the store.I hope it is the same at all stores, that all avid readers and customers of QBD get to experience the same great customer service as we do.Well done QBD.
Went out of thgeir way to resolve problem
Not the first time a book has been advertised being no where in the actual stores' system, so whose fault is that, I don't know...store manager, head office???
But I can tell you, those working there, (I have many, many books but dealing with what the shop can hold, is huge...some taking up the aisles, some in disrepair due to careless fingers so now discounted, and always a bargain to be found), really went the full distance in getting the book in from another store only days later, being very apologetic in the process.
Well done the assistants.
1 month later and still no books
I wish I had read the reviews on this site before placing my online order. I ordered books 1 month ago and after several emails to QBD asking what was happening, I received a general response. A generic email was also sent about supplier delays due to increased volume of orders and issues with freight companies - I questioned this as every other online retailer I have dealt with in the last month has got their goods to me in an acceptable time period. Yes, like other reviews money was debited from my account upon ordering, when stock obviously ...wasn't there. I sent another email to them (after waiting a month) and asked them to cancel my order and return my money. I also mentioned the Department of Fair Trading in my email - money was back in my account the next morning !!!!!! Do not order from QBD.
Falsely advertises books in stock through online store
Placed my first order with QBD online in 2016. Three weeks later I followed them up to see where my order was. They advised me that they had not yet received it from their supplier. Another week goes and I am advised that they are unable to fulfill my order.
Placed my second order with QBD online in 2020. Again, three weeks passes, however this time I receive an email stating they are waiting to receive the book from their supplier. I email customer service that day and receive a very generic response the following morning. The response ...states that they have received the book from their supplier and as soon as it is dispatched I will received a notification. Then, the following day I receive a facebook message in response to an enquiry I also made through their facebook page. It states that they had not yet received the book as they were waiting to receive it from their supplier and once received I should expect between 5-8 days for it to be dispatched. I have spent thousands through their retails stores, but their online store is terrible. They falsely advertise that these products are in stock and do not make any mention of "special order" or provide a "four week" expectation of delivery. My second order is finally on the way, along with the cancellation of my account and my business being taken elsewhere.
Do NOT trust them
I placed an online order on 27 March for five items that were all in stock. After following up twice, I eventually received an email two weeks later to say they were out of stock and I could wait and have first pick in May when they got another shipment. That obviously wasn’t good enough enough and I requested my money back. I was told it would be back in my account in 24 hours - 1 week later and I’m still waiting. Currently with PayPal for resolution. Taking money and not delivering on a service is stealing QBD.
Avoid QBD online purchasing - QBD doesn't value their customers.
I ordered an online a gift voucher to be posted to my daughter for her birthday on 24 March and received an email the same day confirming the order and that it was IN STORE.
On 1 April I emailed QBD to advise that it had not been received and recieved a reply to say that it had already been posted.
On 2 April I received an 'official' order update status email to state that it had been dispatched.
On 14 April my daughter received it.
Well that means it took QBD at least 6 business days to post it and another 7 business days (after they claimed i...
Terrible! On every level!
I did an online order and received confirmation of order email. 15 days later after emailing them 3 times regarding delivery, and not receiving replies, they finally advise that my ordered items were out of stock. Requested refund as I am not waiting til May when the next shipment of goods will arrive. Now still waiting for a reply and refund to my forth email. Arghh...pathetic..it I could give them 0 stars, they'd get it from me. Can't believe this business is even operational.
2 weeks and they haven't even shipped "in stock" order out. Now resolved
wondering if they are in liquidation or adminstration. no reason for them to sit on 2 orders both "instock" and fully paid for for over 2 weeks - No contact back via phone, emails, website contact forms or social media. Poor contact for 2 weeks but their social media acted fairly quickly once I made it public. Resolved now
Every one of these book stores I’ve been too have genuine readers employed, they can help you find any sort of book that may spark your interest. I was recently recommend the call of the wild and loved it . It helped that the staff member was able to give me information on the book and not spoil anything. I would recommend this chain of book stores.
Really Dissapointed (Online Order)
Upon finishing the Witcher Games & TV show with my partner, She really wanted to read the books. I saw that QBD was one of the only places in Australia that really had the books for sale I hastily ordered the books before she went away to New Zealand in hopes of them arriving before she left.
The books hadn't arrived before she left, not a big deal as was kind of to be expected around Christmas time. I have contacted QBD via email & facebook to get an update on the whereabouts of the books, even for any information whether it has even been di...spatched, a tracking number; Anything! It's been a week since my first attempt at contact and not one reply from a person yet. Only computer replies saying someone will be in touch soon, but i don't think that will happen. I am leaving this review open to improvement and will update as soon as I get one from QBD. If the books don't arrive or I don't get a reply from them by the end of the month i really will have no choice but to dispute the payment via PayPal which is saddening as supporting Australian companies is something we should all do. But they need to support the consumers and supply good customer service, it goes both ways. This review is regarding online orders only, I do not know what in-store service is like.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.