Excellent Customer Service
I recently had a problem with my order. The product itself was of good quality and a good price delivered in a timely manner.
The customer service provided by Tegan and the store was exceptional. She took the time to address what my problem was, she was supportive of my issue, and tried to come to a satisfactory resolution. Tegan seemed to genuinely want to help me - a quality lacking in many customer service providers! I have complete faith in QBD and would happily deal with them again.
Ordered a book on line for a birthday present. Site stated clearly that it would leave the warehouse in 2 business days. Great, it will arrive in time! Today I got a message that it would take 5 to 8 business days for them to get it from their supplier. While technically they werent lying they were concealing the truth untill after I made the purchase. I will not order from this dishonest company again!
Brilliant customer service
I wrote a review about QBD a little while ago and it was not good and at the time it was for good reason.It was terrible,everything about it was negative.However credit where credit is due and things have changed at least at our local store anyway. The main staff members seem to be constant and are well informed and actually read books.Always a plus if the staff of a bookstore like reading.The staff are also friendly and actually know us and will wave to us as we walk past on the rare occasions that we do not actually go into the store.I hope it is the same at all stores, that all avid readers and customers of QBD get to experience the same great customer service as we do.Well done QBD.
Went out of thgeir way to resolve problem
Not the first time a book has been advertised being no where in the actual stores' system, so whose fault is that, I don't know...store manager, head office???
But I can tell you, those working there, (I have many, many books but dealing with what the shop can hold, is huge...some taking up the aisles, some in disrepair due to careless fingers so now discounted, and always a bargain to be found), really went the full distance in getting the book in from another store only days later, being very apologetic in the process.
Well done the assistants.
1 month later and still no books
I wish I had read the reviews on this site before placing my online order. I ordered books 1 month ago and after several emails to QBD asking what was happening, I received a general response. A generic email was also sent about supplier delays due to increased volume of orders and issues with freight companies - I questioned this as every other online retailer I have dealt with in the last month has got their goods to me in an acceptable time period. Yes, like other reviews money was debited from my account upon ordering, when stock obviously ...wasn't there. I sent another email to them (after waiting a month) and asked them to cancel my order and return my money. I also mentioned the Department of Fair Trading in my email - money was back in my account the next morning !!!!!! Do not order from QBD.
Falsely advertises books in stock through online store
Placed my first order with QBD online in 2016. Three weeks later I followed them up to see where my order was. They advised me that they had not yet received it from their supplier. Another week goes and I am advised that they are unable to fulfill my order.
Placed my second order with QBD online in 2020. Again, three weeks passes, however this time I receive an email stating they are waiting to receive the book from their supplier. I email customer service that day and receive a very generic response the following morning. The response ...states that they have received the book from their supplier and as soon as it is dispatched I will received a notification. Then, the following day I receive a facebook message in response to an enquiry I also made through their facebook page. It states that they had not yet received the book as they were waiting to receive it from their supplier and once received I should expect between 5-8 days for it to be dispatched. I have spent thousands through their retails stores, but their online store is terrible. They falsely advertise that these products are in stock and do not make any mention of "special order" or provide a "four week" expectation of delivery. My second order is finally on the way, along with the cancellation of my account and my business being taken elsewhere.
Do NOT trust them
I placed an online order on 27 March for five items that were all in stock. After following up twice, I eventually received an email two weeks later to say they were out of stock and I could wait and have first pick in May when they got another shipment. That obviously wasn’t good enough enough and I requested my money back. I was told it would be back in my account in 24 hours - 1 week later and I’m still waiting. Currently with PayPal for resolution. Taking money and not delivering on a service is stealing QBD.
Avoid QBD online purchasing - QBD doesn't value their customers.
I ordered an online a gift voucher to be posted to my daughter for her birthday on 24 March and received an email the same day confirming the order and that it was IN STORE.
On 1 April I emailed QBD to advise that it had not been received and recieved a reply to say that it had already been posted.
On 2 April I received an 'official' order update status email to state that it had been dispatched.
On 14 April my daughter received it.
Well that means it took QBD at least 6 business days to post it and another 7 business days (after they claimed i...
Terrible! On every level!
I did an online order and received confirmation of order email. 15 days later after emailing them 3 times regarding delivery, and not receiving replies, they finally advise that my ordered items were out of stock. Requested refund as I am not waiting til May when the next shipment of goods will arrive. Now still waiting for a reply and refund to my forth email. Arghh...pathetic..it I could give them 0 stars, they'd get it from me. Can't believe this business is even operational.
2 weeks and they haven't even shipped "in stock" order out. Now resolved
wondering if they are in liquidation or adminstration. no reason for them to sit on 2 orders both "instock" and fully paid for for over 2 weeks - No contact back via phone, emails, website contact forms or social media. Poor contact for 2 weeks but their social media acted fairly quickly once I made it public. Resolved now
Every one of these book stores I’ve been too have genuine readers employed, they can help you find any sort of book that may spark your interest. I was recently recommend the call of the wild and loved it . It helped that the staff member was able to give me information on the book and not spoil anything. I would recommend this chain of book stores.
Really Dissapointed (Online Order)
Upon finishing the Witcher Games & TV show with my partner, She really wanted to read the books. I saw that QBD was one of the only places in Australia that really had the books for sale I hastily ordered the books before she went away to New Zealand in hopes of them arriving before she left.
The books hadn't arrived before she left, not a big deal as was kind of to be expected around Christmas time. I have contacted QBD via email & facebook to get an update on the whereabouts of the books, even for any information whether it has even been di...spatched, a tracking number; Anything! It's been a week since my first attempt at contact and not one reply from a person yet. Only computer replies saying someone will be in touch soon, but i don't think that will happen. I am leaving this review open to improvement and will update as soon as I get one from QBD. If the books don't arrive or I don't get a reply from them by the end of the month i really will have no choice but to dispute the payment via PayPal which is saddening as supporting Australian companies is something we should all do. But they need to support the consumers and supply good customer service, it goes both ways. This review is regarding online orders only, I do not know what in-store service is like.
Ordered books from a series
Ordered 4 books from a japanese manga series that my daughter loves. Looked at loads of different websites for the same books. All the others had a 3-4 week waiting period for dispatch, this was early December. QBD had all books in stock. Free shipping and were delivered the next day. Very happy customer.
Pre-ordering is pointless
I pre-ordered a book one week before it was scheduled to be released. It has been 3 weeks since it has officially been released and it still has not even been shipped out. The date of shipment was changed twice and then finally ended with a 'we dont know when it will be shipped'.
I gave it an extra week and it has now been a full month since i placed the order.
I may as well have waited instead of pre-ordering.
Order has been cancelled and refunded as I am convinced that it will never arrive. Will be ordering from somewhere else.
- Verified customer
Excellent On-line Service
Ordered books Wednesday night. Dispatched Thursday. Received Friday. Books were already on sale but I received a further discount for a bulk purchase of 4 books (my wife and daughters are all receiving the same fabulous book for Christmas)
Beware buying electronic gift vouchers on weekend
Bought a electronic gift voucher on Saturday morning and voucher not received until Monday morning. No phone support on weekends to question why it had not been issued. There should be a warning posted about this on their website
Plenty Valley and Epping stores
Compared to other stores these two are more friendly and approachable. I have found staff more than happy to help and go out of the way to help. The stores aren’t dark and prefer to see what I am looking for. I have read a lot of books and each time I need a specific type of book or need a hand finding or ordering it, no problem.
Also anyone looking for a comfortable way to read in bed or on the couch check out THE BOOK SEAT best purchase ever! Worth every cent.
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