Really Dissapointed (Online Order)
Upon finishing the Witcher Games & TV show with my partner, She really wanted to read the books. I saw that QBD was one of the only places in Australia that really had the books for sale I hastily ordered the books before she went away to New Zealand in hopes of them arriving before she left.
The books hadn't arrived before she left, not a big deal as was kind of to be expected around Christmas time. I have contacted QBD via email & facebook to get an update on the whereabouts of the books, even for any information whether it has even been di...spatched, a tracking number; Anything! It's been a week since my first attempt at contact and not one reply from a person yet. Only computer replies saying someone will be in touch soon, but i don't think that will happen. I am leaving this review open to improvement and will update as soon as I get one from QBD. If the books don't arrive or I don't get a reply from them by the end of the month i really will have no choice but to dispute the payment via PayPal which is saddening as supporting Australian companies is something we should all do. But they need to support the consumers and supply good customer service, it goes both ways. This review is regarding online orders only, I do not know what in-store service is like. [Update] Changed star rating to 3 stars from 2 stars. - Since this review was posted QBD finally responded to my Facebook message responding that the books are on backorder and gave me estimate dates of dispatch which is appreciated.
Ordered books from a series
Ordered 4 books from a japanese manga series that my daughter loves. Looked at loads of different websites for the same books. All the others had a 3-4 week waiting period for dispatch, this was early December. QBD had all books in stock. Free shipping and were delivered the next day. Very happy customer.
Pre-ordering is pointless
I pre-ordered a book one week before it was scheduled to be released. It has been 3 weeks since it has officially been released and it still has not even been shipped out. The date of shipment was changed twice and then finally ended with a 'we dont know when it will be shipped'.
I gave it an extra week and it has now been a full month since i placed the order.
I may as well have waited instead of pre-ordering.
Order has been cancelled and refunded as I am convinced that it will never arrive. Will be ordering from somewhere else.
- Verified customer
Excellent On-line Service
Ordered books Wednesday night. Dispatched Thursday. Received Friday. Books were already on sale but I received a further discount for a bulk purchase of 4 books (my wife and daughters are all receiving the same fabulous book for Christmas)
Beware buying electronic gift vouchers on weekend
Bought a electronic gift voucher on Saturday morning and voucher not received until Monday morning. No phone support on weekends to question why it had not been issued. There should be a warning posted about this on their website
Plenty Valley and Epping stores
Compared to other stores these two are more friendly and approachable. I have found staff more than happy to help and go out of the way to help. The stores aren’t dark and prefer to see what I am looking for. I have read a lot of books and each time I need a specific type of book or need a hand finding or ordering it, no problem.
Also anyone looking for a comfortable way to read in bed or on the couch check out THE BOOK SEAT best purchase ever! Worth every cent.
fine by me
Personally I chose to shop here for books most of the time because their books are priced cheaply and they do have a rather wide range. This review is from the point of view of a customer who shops at the physical stores, not online so I cannot say anything really about their online services.
Now when it comes to customer service I am fine with it, in the end I am getting a pretty good deal but when it comes down to the nitty bitty, they're slow, requesting a book can take time. Generally, employees arent too knowledgeable in books but I go in with a book in mind so that does not bother me.
- Sales are great.
- Prices are reasonable.
- Range is quite wide.
Cons...- Can be slow. - Books on their online store aren't necessarily available readily in their stores, they have to ordered in and that can be quite slow.
Love grabbing a bargain at QBD, great range and prices and the staff are friendly and helpful. I wanted a particular book and the lady printed the books with pricing and asked me to call back with details of the one I wanted to order.
I've purchased a number of books from these guys either online or from their Hornsby Westfield store. The people in Hornsby are unbelievably helpful - makes a huge change from much customer service these days. The shipping is very reasonable for books they don't have in store. As a school teacher who often requires books relatively quickly, they're a dream to deal with. They also have a wonderful collection of history books for history buffs.
Health hazard books
Bought a shrink wrapped book set at Hornsby store. Attempted to return shrink wrapped book because it had mold in the pages on opening and they refused claiming it wasn’t their problem since I already bought the book.
I was a loyal shopper and now will never go back.
could not care about loyal shoppers
My self and our book club have been buying books from qbd for more than 20 years books were good prices books have always arrived on time plus well packed and quick service. Tried to use the new zip pay and was refused 3 times, sent e mail it should not have happened looked on google for book store we found booktopia placed 3 separate orders books arrived next day well packed and on the 3 times payed with afterpay no problem guess we we now use so much for store loyality!
Voucher purchased on weekend...
Didn't arrive until next business day! (they don't work weekends apparently, but have stores open on weekends according to Google)
Postal address added for online purchase was altered by QBD, for no logical reason. Details were removed from postal address.
First and last impressions left a lot to be desired! Will not bother with them again!
- Verified customer
The pleasant and well presented installation team explained what they were doing before working diligently and with attention to detail. Opening and locking procedures were explained and everything looks great.
When did it get so hard to buy a book? I just wanted a peaceful experience and to browse and purchase the book I came in for. This is not what I received. No I don’t want a $20+ book of the month that I have no interest in, or a $50 gold card upgrade (seriously what?), or a 10 cent bag, or some other up selling vouchers. I just want my book. I understand your head office must be pushing staff to upsell but honestly it’s embarrassing and makes your customers feel harassed. I prefer a more personalised approach, therefore I won’t be shopping here anymore.
Great Customer Service
Yesterday I visited QBD Belmont Forum. I want management to be aware of one of there staff Linda - Linda went out of her way to find me a book that was on the computer as 1 copy in store - She checked if it had been put in the wrong place and so on and eventually found it for me . Best customer service and should be acknowledged by QBD as an asset to there store . I also work in customer service and know what a hard and sometimes unrewarding job it can be. So to be see someone go out of there way in there job was an absolute delight . Go Linda you're a Rock Star :)
- Verified customer
Book never arrived
I ordered a book on 27/11/2018 as a Christmas present. I contacted the store on 13/12/2018 following up on the order as it was not received nor did I got an update about its status. Their customer service representative advised me that the order was delivered on 27/11/2018. I went back and forth with her, saying I don't have the book and she continued to advise that it was delivered.
Then they just stopped responding to my email, I ask placed a complaint online and contacted them daily with no response.
I will be claiming a refund with zippay and never ordering from this store again.
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