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QBD

QBD

3.0 from 91 reviews · View Statistics

Reviews

  • Product Quality
    3.2 (22)
  • Return Claim MadeYes (4) · No (24)
  • Customer Service
    2.8 (30)
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Paul R.

Paul R.Greater Melbourne (Metropolitan), VIC

Avoid avoid avoid at all costs

published

I ordered a book and paid for delivery as I am in Victoria and was under the impression that the books would be sent from Queensland. Turns out the book was sent from Knox City which is 9.8km away. The delivery company they use, Couriers Please sent me an email saying that it would take them more than a week to travel 9.8km - a distance I can walk in two hours or drive in 11 minutes. Suggest you avoid this bookshop at all costs and order from Book Depository as it is faster to get items from 12,000km rather than 10km away - Use this company at your own peril

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKNOX CITY
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  • Verified customer

Will never shop online at this store again

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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Melissa

MelissaSydney, NSW

  • 2 reviews
  • Verified customer

So slow and didn't respond to my email

published

It has taken over a week for QBD online to dispatch my order. Because of this I won't be getting my order on time for Christmas. They didn't even bother responding to my email.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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Lauren.as

Lauren.asGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 2 likes

Never received any of the books I ordered

published

Shocking. ordered 2 books. They contacted me to say one of the books would be available after Christmas, I said I was happy to wait but asked if they could ship the other book I ordered, they told me "no, our system doesn't allow that" even though I stated it was a Christmas present. Now one week out from Christmas they cancelled my order because their supplier couldn't tell them when stock was available for one of the books so they refunded both books without sending the other one that was in stock. Will not be buying from QBD books online ever again, what an absolute mess!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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malhoney

malhoneyGreater Melbourne (Inner), VIC

Lovely!

published

I have always gone to QBD and i love the books! It was so hard to choose a book! But one time when i went i asked the cashier for a bag and he didn't give me one. I didn't wanna sound rude is i just left and had to carry the books myself without any help. I have never experienced this at any store. please ask your cashiers to listen a bit more. Other than that i definetly recommend this store!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
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Beware of loyalty program!

published

Loyalty program not what I would call good value. $40 to join with $40 of online vouchers advertised. You recieve 4x$10 vouchers minimum spend $50 per voucher. Not good value $200 minimum spend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTweed City
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Nessie1203

Nessie1203Sydney, NSW

  • 3 reviews

Excellent Customer Service

published

I recently had a problem with my order. The product itself was of good quality and a good price delivered in a timely manner.
The customer service provided by Tegan and the store was exceptional. She took the time to address what my problem was, she was supportive of my issue, and tried to come to a satisfactory resolution. Tegan seemed to genuinely want to help me - a quality lacking in many customer service providers! I have complete faith in QBD and would happily deal with them again.
Vanessa

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
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Karla

KarlaCanberra Central 2601, ACT

  • 2 reviews

Very disappointed

published

Ordered a book on line for a birthday present. Site stated clearly that it would leave the warehouse in 2 business days. Great, it will arrive in time! Today I got a message that it would take 5 to 8 business days for them to get it from their supplier. While technically they werent lying they were concealing the truth untill after I made the purchase. I will not order from this dishonest company again!

Incentivised ReviewNo
Store LocationOnline
Reader

ReaderRockhampton

  • 19 reviews
  • 18 likes

Brilliant customer service

published

I wrote a review about QBD a little while ago and it was not good and at the time it was for good reason.It was terrible,everything about it was negative.However credit where credit is due and things have changed at least at our local store anyway. The main staff members seem to be constant and are well informed and actually read books.Always a plus if the staff of a bookstore like reading.The staff are also friendly and actually know us and will wave to us as we walk past on the rare occasions that we do not actually go into the store.I hope it is the same at all stores, that all avid readers and customers of QBD get to experience the same great customer service as we do.Well done QBD.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Truthsayer

TruthsayerIllawarra, NSW

  • 5 reviews

Went out of thgeir way to resolve problem

published

Not the first time a book has been advertised being no where in the actual stores' system, so whose fault is that, I don't know...store manager, head office???
But I can tell you, those working there, (I have many, many books but dealing with what the shop can hold, is huge...some taking up the aisles, some in disrepair due to careless fingers so now discounted, and always a bargain to be found), really went the full distance in getting the book in from another store only days later, being very apologetic in the process.
Well done the assistants.

Incentivised ReviewNo
Return Claim MadeNo
Store Locationwollongong
furious

furious

  • 3 reviews
  • 10 likes

1 month later and still no books

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
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Falsely advertises books in stock through online store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQBD Online
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Shannon

ShannonSydney, NSW

  • 2 reviews
  • 3 likes

Do not purchase online

published

They claim to have items in stock but this is false and fraudulent.

They take your money first before advising when items are out of stock

Please do not buy from here

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
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Jess

Jess

  • 2 reviews
  • 3 likes

Do NOT trust them

published

I placed an online order on 27 March for five items that were all in stock. After following up twice, I eventually received an email two weeks later to say they were out of stock and I could wait and have first pick in May when they got another shipment. That obviously wasn’t good enough enough and I requested my money back. I was told it would be back in my account in 24 hours - 1 week later and I’m still waiting. Currently with PayPal for resolution. Taking money and not delivering on a service is stealing QBD.

Customer Service
Incentivised ReviewNo
Store LocationOnline order
John

JohnSydney Surrounds, NSW

  • 43 reviews
  • 11 likes

Avoid QBD online purchasing - QBD doesn't value their customers.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQBD online Bookshop
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Tarzi

TarziSouth East Queensland, QLD

  • 2 reviews

Terrible! On every level!

published

I did an online order and received confirmation of order email. 15 days later after emailing them 3 times regarding delivery, and not receiving replies, they finally advise that my ordered items were out of stock. Requested refund as I am not waiting til May when the next shipment of goods will arrive. Now still waiting for a reply and refund to my forth email. Arghh...pathetic..it I could give them 0 stars, they'd get it from me. Can't believe this business is even operational.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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Apple

AppleBrisbane

  • 24 reviews
  • 17 likes

2 weeks and they haven't even shipped "in stock" order out. Now resolved

published

wondering if they are in liquidation or adminstration. no reason for them to sit on 2 orders both "instock" and fully paid for for over 2 weeks - No contact back via phone, emails, website contact forms or social media. Poor contact for 2 weeks but their social media acted fairly quickly once I made it public. Resolved now

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
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Steve.B

Steve.BMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

great

published

Great customer service, fantastic product selection. I highly recommend. always manage to find the books we are looking for and order them in in no time. wouldn't shop anywhere else.

Incentivised ReviewNo
Megancameron

MegancameronGoulburn Valley, VIC

knowledgeable staff

published

Every one of these book stores I’ve been too have genuine readers employed, they can help you find any sort of book that may spark your interest. I was recently recommend the call of the wild and loved it . It helped that the staff member was able to give me information on the book and not spoil anything. I would recommend this chain of book stores.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLavington
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Delrus

DelrusPeel, WA

  • 3 reviews
  • 1 like

Really Dissapointed (Online Order)

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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