QBD

Would be zero starts if I could. They use TGE. As soon as I realised, I contacted them to cancel the order which I was told had been done. The following day they said nope, sent it anyway. I have not received my parcel, TGE doesn't know where it is and QBD are doing nothing to help. They do not care about customers once they have your money Show details

Never again will I order anything from this business- You pay for express shipping and a week later nothing product has not been picked or sent this is the worst on line business I have ever had any involvement with. I ordered from Ali Express and Temu and they are brilliant … regular updates on shipping and tracking etc and always shows up usually early - This business is a joke DO NOT order anything from these jokers they are terrible Show details

The loyalty program really sucks. They don’t tell you when you sign up and pay to be a part of it that there is a minimum spend of $50 to use a $10 voucher. We buy books frequently but that’s a stretch in one purchase. Super misleading. Prices are akin to our local independent store and their loyalty program is much better. So is Harry Hartog’s. Both without an upfront fee. Will be shopping there in future. Show details

The most useless customer service ever.MY order took 2 weeks to arrive.I emailed customer d service 3 times and they did nor reply ever I would not reccomend them to my worst enemy Yhey are the worst company ir thas been my misfortune to deal with.never again Show details

I really wanted to support the little guys and spend my Christmas voucher at QBD, but they couldn’t make it a more difficult experience. Using the $200 voucher online was a nightmare - no clear confirmation it applied, and the checkout process kept… Read more

trying to charge my credit card for the full amount. After multiple attempts, I had to log out completely and start over just to get the order through.

The mobile site is clunky and frustrating. There’s no proper filtering, sorting shows out-of-stock items, and the search bar doesn’t work well - you can’t just hit enter, you have to pick a suggested title. Logging in was another headache: password reset emails never arrived, and I ended up creating a new account with a different email just to complete the purchase.

Even now, I don’t have much confidence in the order. Two items are pre-orders with different release dates, and everything else will wait over a month for dispatch. There’s no option for partial shipping and no free shipping even after spending over $200.

I love the idea of supporting Australian bookstores, and their shops are usually pretty decent, but this online experience was disappointing and far from user-friendly, especially when you consider their key online competitor.

No stars! Absolutely the most incompetent sewer rats I have ever dealt with! I would have had better luck teaching a group of baboons to read English than to deal with these guys. I ordered three books with them on the 3rd as all the books I wanted… Read more

were in stock with them. I hadn't heard anything after a week, so I emailed. Got an automatic response that I'll hear from them in two to three days. So I waited three days, still radio silence. So I decided to call them, I couldn't get a hold of them via the phone for a few days. Finally I got a hold of a team member. They conveniently were having technical issues (Which they didn't resolve for weeks? Strange that a company would leave technical issues go on for weeks) the guy said they didn't have two of the books I ordered in stock and I could have the other book sent that day. This would have been greatly appreciated if this was the action taken. However, a few days after, I received an email responding to my initial email about my order. Stating my order was on back order and would I like to get a refund. I called them to see exactly what was going on, the gentleman I spoke to said that no refund had been issued and no book that they had in stock had been sent. He said they could try send it out this week, I requested to speak to a competent member of the team. He could not provide me with anyone. At that point I requested a full refund.

Customer service are hopeless, emails get ignored until you threaten to take legal action, then they suddenly reply. I waited over 2 months for my book, only to have them send it with the wrong couriers, and then issue a refund when I told them I wanted them to resend the book with the correct couriers. I wasted over 2 months waiting for my order,… Read more

when I could have gone elsewhere, and in the end had to go elsewhere anyway. I will never buy anything from QBD again. The book in question was available when I placed my order, and suddenly out of stock as soon as I placed my order. Meanwhile multiple stores in Australia had the book when QBD couldn't get it for 2 months. Just pathetic.

On 28 January, I ordered a $150 voucher as a birthday gift. It is now 3 February. I filled out the form on the 28th asking why the voucher was not instant - I have received no response. I have made three phone calls and still no voucher received by the recipient. I was told there was an issue with the emails, then I was told it was a problem… Read more

with Hotmail. Surely an IT department could quickly solved this. Yesterday I gave a Gmail address to QBD and it still has not arrived. Today I phoned and was told that the order has been actioned and that the voucher should be received today or tomorrow. I could have bought a voucher and sent it by post and it would have arrived by now. Very frustrated. I have not had this problem with other online vouchers which are instant.

I wanted to buy some books to read whilst on the train. I went to the QBD store at Penrith, where they had a stand with a large selection of fiction books, with a sign reading "FICTION BOOKS 2 for $25.00" in large writing and much smaller writing in the corner " applies to books with stickers". I selected 2 books from the selection, both with… Read more

stickers over the recommended price barcode of $14.95. I took the to the counter, and paid. Upon checking my receipt, I found I had been charged the $14.95 price for the books. I returned to the counter and stated how I had been overcharged. The girl in a very short manner said it has to be a different sticker. I pointed out that it does not state this, is in the stand with the discount sign and has a discounted sticker. She stated I told you it is a different sticker. I said this is false advertising as it does not state a sticker of a different type, all the books there are fiction books on the stand below the sign, and has a discount sticker on it. To which she said in a very stuck up manner " I already told you it's different sticker. I pointed out again how all the fiction books on the stand have the same sticker as the ones I purchased, and they are fiction books as stated on the sign. She again stated I told you that it applies to a different sticker. I again pointed out that this is not stated on the sign, and she has a very rude manner. She stated again that it applies to a different sticker, and that I was rude as I kept stating it was false advertising. I demanded a refund and left to go to Dymocks where I received discounted books on the price stated on the sign. This is not the first time this has occurred at QBD Books at Penrith. Previously I had not checked my receipt until I was at home. And it was not viable to travel back to the store as I live a distance from them.

Avoid! Customer Service does not exist Book arrived quickly and very well packed but had red crayon on 2 pages. Someone had tried to erase this and just left more marks. There is also a deep indent on the back cover. I contacted customer service and received a computer-generated generic reply asking me to allow 2-3 days for a response at this busy… Read more

time. That was nearly 3 weeks ago. A follow-up email from me after a week waiting received no acknowledgement whatsoever. This was a Christmas present for my granddaughter. I thought I would use an Australian company. Definitely will not be using this one again. Not impressed at all.

Wish I had read reviews before buying through QBD. Massive delivery delays (over a month), no communication, lack of reply to enquiries. Overall just missed on everything an online retailer should focus on.

If you want a QBD Gift Voucher, purchase instore... DO NOT purchase online. I expected it to be fairly instantly sent to me (or at least within 30 minutes) as that's how I've received all other online gift vouchers from other companies. Once purchased, you receive a link to your mobile. You then need to click the link to push the gift voucher… Read more

through to your email which can take up to 24 hours. It's now over 24 hours since I purchased it and I'm still waiting. I have emailed their Customer Care team and am awaiting a response. There are no alerts online telling you of this outdated process.

Next time I will be purchasing book gift vouchers online through other book retailers such as Dymocks, as this process is very archaic and needs to be updated.

UPDATE: It is now 2 weeks later and still no gift voucher. I phoned earlier this week and was told that "oh yes, we have issues sending gift vouchers to Hotmail emails..." WELL YOU SHOULD STATE THIS ON YOUR WEBSITE FOR YOUR CUSTOMERS TO NOT PROVIDE YOU WITH A HOTMAIL EMAIL ADDRESS!!!! (I did not say this to the poor girl on the end of the phone, but isn't this common sense for them to do??).

I gave them an alternate email and asked for them to respond quickly "oh, but it's Christmas, it'll take 3-5 days as we are busier than normal". 3 days later I received an email saying the voucher had been emailed to my alternate email address WHICH THEY HAD TYPED WRONG... so I phoned AGAIN today... fingers crossed I eventually receive this darn voucher.

This was for a gift for someone, and I thought/assumed that by ordering a digital voucher 2 weeks in advance that I was allowing sufficient time... clearly not. I ended up having to purchase them a gift voucher for Dymocks as the QBD voucher is still invisible after TWO WEEKS!

God I wish I could rate them a minus star. Horrible experience twice now when pre ordering a book. First time I ever did it, it shipped on the day and was perfect. The next time I did it, as I had such a great experience before, it didn't ship for over a week and there was no communication as to why it was delayed. When I reached out they said… Read more

their online warehouse/store gets stock delivered seperately from their stores. Would have been nice to know there is a delay expected?

Then again, I pre ordered a book the day prior to release and hadn't heard anything for a week. Reached out 3 times and no answer for another week. When they got back to me they said it was in "high demand" and my order is coming on a second shipment in the next TWO BUSINESS WEEKS!! How can you possibly treat customers this way with no heads up with this delay! I responded saying as much and that customers would be more understanding if they had information sent to them and updates etc and no response. Messaged them for the next week as I got an email from aus post saying I have an order from QBD coming… odd?? Never heard back from them to confirm my request. Finally today 2 and a bit weeks later they say they emailed me confirming my request (LIES??) and that their response time is 2-3 days. Great but you didn’t reply for over a week .. Never again. P*ss poor customer service with attitude and horrible system. I will never ever even think about ordering anything from this joke of a place again. I hope you go broke.

I was absolutely gobsmacked with QBD Books. I ordered a book on 10 November and it arrived 2-days later. How fabulous is that. AND the book price was the best I could find in my research. Highly recommend QBD Books.

I was worried after I had ordered books online but I had no problem at all. I found Customer Service excellent as I had to contact them to change the address I had put as I had put the wrong address for delivery. I found the Customer Service Operator great to deal with. My package was delivered quickly with no issues. I would definitely order online again Show details

I’ve never dealt with such a horrible company. Purchased 3 books, sent 1 book. I contacted them via phone 4 times, they said they’ll investigate, nothing. Emailed them multiple times, same vague response - we are investigating. I provided photo evidence of the 1 book I received, and photo of label showing the weight of the parcel, which… Read more

corresponds to the weight of the 1 book I received. Still nothing. No replacements or refunds. What a joke. Do not purchase from this company. Save your time and money.

Worst customer service (online - in person they are great in stores). Been 5 weeks and I haven't even got acknowledgment of an order or receipt - luckily I used Afterpay which proves the QBD purchase and order number. Calling them is useless, no answer or their choose an option doesnt work. Driving me nuts and it was supposed to be something nice… Read more

for me and my daughter. Stores can't help so I'm stuck out of pocket with no items. If they didn't have bricks and mortar stores you would feel like you have been online scammed. Certainly ruined my retail therapy - this treat just made me sadder!

Wollongong QBD used to be my go to bookstore. The old store manager was so great. He really knew how to treat long-time customers. Now, they have a new uptight, entitled, bossy manager who has no idea. She's rude, pushy, clueless, and returns on hold books to the shelves without a word. Now I'm forced to go elsewhere. QBD Wollongong - you really need to do better. Show details

Honestly a joke. Do not purchase online. Ordered 6 books and a reading light, all items were advertised as being "Instock and available". This was placed on 1/4/25. Order still says "processing". I've submitted a request as to what was happening to be told the book light was intact not instock at the warehouse and they were waiting for it to be… Read more

sent to them from a local store. Items that are not available from the warehouse that ships online purchases should NOT be showing as available for online purchase, especially when apparently after two weeks they still have not received the stock. I have now advised them to remove the reading light from my order and I expect the remaining items to be shipped by the COB today. I will also add that I have paid for express shipping. Will update here on the outcome. I can say with complete certainty that the membership I was considering I will now not engage in and I will not use or recommend anyone else use their online services again. What a joke.

I bought 5 books on the 3rd of March, all in stock on their website, and paid extra to have them delivered within 4 days. Gets to the 21st of march, still no books, no notification that it’s been tracked, nothing. So I send an email asking why??? I get told ‘sorry, will be shipped in 2-7 days’ on the 25th of march. Gets to 6th of April….shock… Read more

and horror, STILL NO BOOKS. STILL NO SHIPPING. NOTHING.

Email again on the 6th of April saying ‘if I don’t receive a shipping update I’ll be forced to dispute this charge as fraud, and take this further up the chain.’

Get an email today (9th April): ‘oh yeah, one of the books we said was in stock, is actually NOT in stock, and we won’t have it until June. We don’t send orders out partially, so you can either wait or get a refund.’ ??????

And you??? Didn’t want to TELL ME THAT???? Why list books as ‘in stock’ when you don’t have them at all, and are relying on your distribution to send it once an order is placed???? If I had known the book wasn’t in stock, I wouldn’t have ordered it.

Also I had to chase them up for ANY update. They were fully planning on not sending my order (placed 3rd March) until JUNE! And advertising ‘express shipping’ and then mentioning in tiny waiting “oh yeah, that’s just once it’s shipped. No promise we’ll actually get it to the shipping point in that time, lol.’ Totally shady business practice.

I’ve asked them now to cancel the one book that’s out of stock and to send the rest of my order, specifically saying that I want the dates of when it will be dispatched and when it will be shipped. We’ll see if they bother replying or if I’ll have to chase them up AGAIN.

DONT BUY BOOKS ONLINE HERE! Their physical stores pride themselves on being cheaper than dymocks, but 90% of the time they’re not. Just go to dymocks, target, big W, Kmart, etc. don’t be like me and waste a month waiting for books I should’ve received in 4 days.

As with many other review of QBD books, placed an order, shipping was claimed to occur with 7-14 business days from their "supplier". QBD Books accepted payment immediately. After a month, and 2 calls, received an email from them that they couldn't supply, and were forced to cancel. This was my first order with QBD books - it will be my LAST. Show details

If I could give anything less then I would. I placed my first of two orders back at the start of February and then start of March I got an email to say the orders will be dispatched within the next 2-3 days. Today I called to see where this said order is as for some reason I cannot log in online and they can’t seem to help to find out that this… Read more

order will now be shipped in April sometime. Asked about the second order that was placed at the end of February and was told this one would be dispatched in June as according to them it was a preorder. Now I know for a fact none of what I had ordered was a preorder-order and they were all available online when I placed the order. Yet the lady from QBE response was well that’s what it says. And couldn’t provide me with even a slight hint of an actual date. This is absolutely disgusting service when I know for a fact if I went in store the books will be there. I now have to think of a plan B as some were going to be apart of a present. I can say that once my order arrives and if, it arrives I will no longer be shopping here rather purchase online from another store or pay more for it at Dymocks.

terrible........they stateonline that books are in stock and then later,having paid for the books,you are informed that they are unable to supply!!! Aweful company....read the reviews before paying for books you are quite likely to wait a long time to get. AVOID. Show details

Shithouse – Gave a one star because 0 stars isn’t possible. Took nearly 4 months for them to ship my order and when they did it was lost by Australia post. Contacting them about it has been a nightmare. It has been weeks without them replying to any emails, or their contact messaged thing on their website.