Great service. No issues at all.
The Technician (Nathan) was professional, friendly and had the three installations completed within 2 1/2 hr. Great work. Leeoyn was always very professorial and friendly. Very efficient lady. No issues at all with the office staff. I will only call Qld Roller Shutters if I need any further work done. Thanks to everyone at Qld Roller Shutters. Cheers.
My roller door shutter blew in with the wind!!! But was fixed within days.
My new shutter was installed 5 days ago . I was promised it would be installed 2 weeks from deposit. It ended up being 4. Well these things happen. I received the call for my installation to be 6:30 am. The fitter turns up at 8:30 am and could only say sorry and blamed the office lady. Well these things happen. So I came home at about 12 pm and the door had blown in from the wind. I called the office and said that I was not happy with the product and I would like a refund. The lady in the office said that in the 18 months she was working with t...he company, that she only new of this happening one time before. She said she would come back to me about the refund. Two hours had passed and I had no call. So I called back and spoke to the same lady, who informed me that she hadn't spoke with the owner as he was not available.I told her that my car is in the garage and I can't get it out. She said she would call me back with a time for the fitter to come and fix the door. I spoke with head office and within a few days a new shutter was fitted with extra reinforcement. The owner sent me a lovely email appologizing for the unusual occurrence. Thank you to the team at Qld Roller shutters. Well Done!
Great product and really easy to deal with
We ordered a new roller door for our garage. Queenslander Roller Shutters provided the best price, and also a superior product that could cater for the low ceiling height of our garage. Very happy with the finished product.
We didn't realise that with the motor working direct off the spindle/axel the operating speed would be slower than a normal roller door, but they were extremely helpful with phone calls and emails in getting it all sorted out and came back with the right advice and changed the motor over to a bigger unit with a ups [uninterruptable power supply battery back up unit] for if the power goes off. Now it is brilliant!!! We had already paid for everything and had it installed, so if they weren't committed to getting things right they could have just left things as they were and not cared.
One of our Roller Shutters windup/down tapes broke. Left a message on line and a lovely lady called me back and was very helpful. The service was excellent and the young repair man knew his job. To everyone involved, a very big thank you for a job well done. We were very impressed.
- Verified customer
My studio looks out to a lovely bushy landscape which was ruined by my chainwire security gate. Big bonus of the roller shutter is that it takes up minimal head space so sleek design. Now I can open up to the view but also shut it down on the cold winter westerly when I need to.
- Verified customer
You have to pay for "warranty service".
Charged us $180 for a callout fee for "warranty service". Left our business vulnerable for several days while they took their time to get their technician (which we had to pay the callout fee for!) to get to it. Turned out that this was a problem that could have been solved over the phone when we contacted them earlier.
- Verified customer
Excellent service from start to finish
First met Nathan many years ago. Nathan is the installer. He came and fixed my stainless steel wire which used to manually raise my old shutter. He was quick and efficient and knows what he's doing. Many years on, the wire broke and I turned to Qld Roller Shutters again. Nathan installed my new electric shutter perfectly. Great service by all their staff and everything went according to plan. The ordering. The measuring. The installation. All on time and reasonable price too. Very happy.
Excellent Service & Quality Roller Shutters
In November 2017 I had roller shutters installed by Queensland Roller Shutters to the alfresco area of my home.
The whole process from requesting a quotation by contacting Pia in the office to measurement and fitment by Nathan was seamless. Pia handled the administration professionally and answered my queries promptly. Nathan was very courteous and knowledgeable regarding measurement for manufacture of the roller shutters and did a neat and quick job when installing the roller shutters. Manufacture and fitment of the roller shutters was well...within the ten business days quoted from receipt of deposit. I selected solar powered roller shutters with eight perspex slats in each roller shutter. The quality of the roller shutters is excellent and they operate smoothly and quietly. I would recommend Queensland Roller Shutters to anyone who is considering fitting roller shutters to their home. Lorraine and Barry Moller Kallangur
- Verified customer
Wonderful product, wonderful customer service.
Firstly, the over the phone and email service when first enquiring about the product was spot on. All my questions (and I had a lot) were answered in a friendly and timely manner. When I made the booking, they more than met the hoped for installation time frame (I was very keen to have them installed before my next night shift in a week and half time). The actual installation was faster than anticipated and done with a friendly smile. And he cleaned up before leaving! Truly a very pleasurable experience and I look forward to giving the shutter...s a full testing on my upcoming night shift (looking forward to sleeping in a dark, quiet, cool room in the middle of the day). I would 100% recommend Queensland Roller Shutters to friends and family and would not hesitate to use them again.
Roller shutters on the Sunshine Coast
Had some great interaction with staff over the phone; love my new 55 mm insulated Roller Shutters, which do a great job of keeping our rooms about 90% cooler; no more sweating out the afternoons waiting for the sun to go down. All the staff were great and couldn't do enough for me.
Great experience from order through to completion of fitting. Better quality than other industry standard Roller Shutters I've seen.
Thank you Team!
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Questions & Answers
Asking owners are these shutters noisy, do they rattle in the wind?
We have not noticed any rattling. We are not happy with Qld Roller Shutters as they will not reply to our questions regarding their misleading warranty as we have caught them out with their lies. Beware of buying from this company.
Thankyou for your question. As we use exclusively a 55 mm high density curtain they are very quiet compared to industry standard 40mm curtains. We use a heavy duty 7mm felt on each side of side guide which holds the curtain firm and there is no metal to rattle against.
Pls call for any further questions you may have. Ph. 1300 888 382. Office hrs 8.30 am to 4.30 pm mon to Friday.
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