Queensland Country Bank Car Loan

We had a great experience with our new car loan. Peter was very knowledgeable and friendly, made everything very simple and easy. We will be refinancing our mortgage to QCB based on this interaction with Peter. Highly recommended!

Convoluted loan process and unreliable time frames advertised – Applied for a loan on the Monday while putting a car on hold with a dealer, as website advertises loan outcomes within 2-3 days. After 3 days repeatedly called to enquire for loan offer but call staff (who were fantastic) could not reach loan team on any occasion and sent messages to call me back which didn't happen over 3 days. Lost our car hold… Read more

and then after calling and emailing to withdraw loan application, I then received a call to complete loan and was told they only receive it a day earlier and given a range of excuses about how busy she was and blaming it on referral process within the bank. Was told by one call operator that a credit check would not have been completed until they spoke with us, while the loan consultant later told us it definitely has been done, so my credit score has been affected through this experience. Internal processes seem convoluted and unreliable, and advertised time frames are inaccurate.

Great rates and excellent service – Very happy with the service. With all the information, the car loan was approved in 2-3 weeks. Rhys is the go-to guy. Thanks a ton. Show details ·  1

Such a life saver. She helped us and walked my partner and i through wverything. Explained clearly and effectively – Provided me with full information with repayments, insurance, policy and fine print. Could hold a yarn and not make loaning appointments awkward. Really helpful 10/10 would recommend Show details ·  1

Awesome customer service I have ever received from any bank – Karrine has helped me throughout the process and always keep me updated about the process. She is very responsive and a great asset to the bank. Their customer service is just next level which I have never ever experienced from any bank or any other organisation. I would love to do business with them in future. Thank you QCB once again. Show details ·  1

2 x Interest Rate Increase in 4 months – I understand variable loans, however I have had many car loans at lower fixed interest rates. This bank has increased my car loan interest rate twice in 4 months. Bet it won’t go back down when they interest rates come down.

They decline the loan before even getting it assessed – Both my wife and I have good incomes never missed payments on anything, got lots of savings and the manager of the Booval has decided before submitting the application we not eligible. unbelievable. They got a good rate, but not good service.  Show details

Incredible rate matched by best service – Been years since I've applied for a loan, let alone a personal loan for a car. Trisha at the Cairns branch of Queensland Country was extremely informative and helpful, matching me to the correct loan when I didn't think my chosen car would qualify and thus giving me the lowest interest rate. When I was doing research with interest rates and… Read more ·  1

comparisons, QCB's rates were the lowest in the market, so much so that even finance brokers said they weren't able to beat it. Trisha gave me information straight up and was incredibly supportive when I was going through the paperwork and submission. She was transparent and honest thorughout the process. It didn't take very long - less than three days for me to know the outcome. A really big plus with using Queensland Country is that it's very personal service - you really are speaking to A) a human being B) A professional C) a Queenslander. Trisha ensured that communication with the dealer happened on time and initiated contact and didn't wait for the dealer. In fact, the worst thing about the whole process is how slow the dealership has been. She also gave me a very competitive quote with insurance - it was half of what I'd been quoted by competitors for the same insurables. I have no hesitations recommending QCB or Trisha for any loan or mortgage requirements and look forward to dealing more with this regional bank. Also, despite being a local, I never once had to pop instore to complete documentation, saving me a lot of time. Bonus!

Quick, easy, no fuss application – The whole process of applying and getting finance for a new car was quick, easy and simple with a very competitive interest rate. Staff were very friendly. Would highly recommend QLD Country Bank! Show details ·  1

Best rates I could find – Customer service was exceptional ... polite, friendly, efficient, always willing to assist. Best interest rates I could find Australia-wide for a personal loan to buy a plug-in hybrid. Didn't matter that I lived in Western Australia. So glad I found them and have told everyone I know about them. :) Show details ·  1

Fantastic service – We decided to go with Queensland Country for a loan on our new plug in hybrid car. We live in Melbourne but their rates were attractive. I’ve recommended QC to all of my friends and family. Their app is pretty smooth too! Show details ·  1

Great communication quick efficient – Loan staff were super quick at replying to our questions and were clear in what they required from us. Loan processed very quickly. No unexpected costs, very transparent. Show details ·  1

Great value car loan – I shopped around for the best value car loan I could find, QCB left the rest for dead as far as value for money goes, a great rate, great service and one very happy customer. Do the sums and see how much you will save over the life of the loan, like me you'll be pleasantly surprised. The service I received from Clarke was outstanding. Well done to the QCB loans team. Show details ·  1

Very bad service – Online Loan application was not user friendly, was hard to contact loan staff. Website did not disclosed that joint loan is assessed as full liability despite it being a joint loan. I called and asked the customer service and explained my concern about my joint home loan and was assured that they will look into my rates documents. Had i know they… Read more

will be assessing my joint liability as full liability i would not go ahead with the application! They are just attracting people with the low rate and fees, be prepared for the lengthy application and outdated system. You are priding yourself as bank for the community / people. I guess you are just ready to serve QLD based customer. Won’t recommend this bank at all.

Efficient, approachable and friendly – The service was great from start to finish. It took shorter time than I expected. Brendan was nothing but professional, helpful and friendly in his approach. Everything was explained very well and nothing unexpected occurred. I am 10/10 satisfied with the process Show details ·  1

Great service and quick approval – This is our second loan with QCB and they continue to provide excellent service and products. Communication throughout the process was second to none and they make the entire process of a car loan stress free. Show details ·  1

Hassle free Car finance – Customer service was exceptional, very quick to acting on correspondence between myself and loans consultant. Very competitive rates and the whole transaction with car dealer was effortless. Show details ·  1

My First brand new car – My experience with your team was outstanding from start to finish, no other banks could match your rate, and your insurance was also tops, I would recommend Queensland Country bank to anyone 100 percent. Show details ·  1

The best comes to those who wait – I found everyone to be very friendly and helpful, and it is a pleasure to deal with. Getting the approval took much longer than I expected but overall I'm happy. Show details ·  1

Excellent and efficient service – I applied for a car loan. The loan was approved very quickly and the customer service provided was just outstanding. I will be using QCB more in future. I'm very impressed with the service, the efficiency and interest rates on offer. Show details ·  1

Just Really Really Good! – I had a 12 month wait for my new car so had plenty of time to look for a car loan - Qld Country Bank was the best value loan I could find online and the application process was easy as. Excellent customer service with lots of communication from the day I applied online through to receiving the funds. When I had first started looking for loans I… Read more ·  1

spoke with a broker who made it sound like I wouldn't be able to get the best rate - I'm so glad I decided to find my own loan because this is definitely the best rate I could find, with a low application fee and low monthly service fees.

Amazing value and I will definitely recommend to others!

Great team and communication – We borrowed a car loan from Queensland country bank a year ago. The entire process was seamless and Christopher was able to help us with all the queries and process. Show details

Top-shelf service with a smile – I submitted an application online for a car loan, and was personally contacted by a member of the QLD Country team, who then saw the process through to the end when the loan was finalised. At any given time when reaching out to them, a response was received speedily. If a personalised and caring service is what you're after, this is for you. They… Read more

provided a world class service and we've subsequently moved our transaction account over to them as well. A pleasure to deal with.

Great Car Loan Bank – Received excellent service from start to finish with Qld Country Bank. Staff were all very very helpful and made the whole business of car finance very easy. Highly recommend them! Show details ·  1