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Quick step floorboard quality – Worst floor boards big Black cir les splashes a resin not evenly distributed . High gloss once scratch turns white The quality is so bad for a $28k flooboards!! Show details
- +2
Disappointed – We just finished the installation of a Quick-Step timber floor – about 120sqm - Natural Oak Extra Matt. First we intended to buy the Amato range, however, but when comparing the sample boards and pictures, we decided for Faro as this option showed much less knots and only moderate grain pattern. We were aware of the fact that a natural product… Read more
might have colour variations and not every plank would look the same, however, what we found when opening the packages was very disappointing.
The colour of the planks and the grain structure was quite different. Of course it is always a subjective judgement but I wouldn't classify these differences as "mild natural variation of colour and grain structure" as Quick-Step is describing such variations in some replies to reviews.
Even more disappointing is, however, the fact that more than half of the planks showed a knot hole filled with resin. Surely this cannot be categorised as "natural variation". This is an artificial, manual intervention. We would not have bought this floor, had we known about these resin filled knot holes. They are not visible on the sample boards or any picture of their website.
We contacted Quick-Step and to their credit, they intended to send us 2 extra packs of floorboards. This would have helped to compensate for some of the boards with large resin spots. Unfortunately, it appeared that there was no supply available in Australia and we could not delay the installation any further. We ended up with some ugly spots in the last rooms.
We expected a high quality product and accordingly paid a high price. The outcome was extremely disappointing and we very much regret this decision. We do not recommend this product.
Good evening hwk, Thank you for taking the… Read more
The best flooring choice you could make – I have been installing timber and laminate flooring for 40+ years and across all brands and types in up market homes. I have found QuickStep superior in board connection, surface protection and presentation. It is not dent proof and no natural flooring will be. Boards are not even coloured because trees don't grow to order and each floor is unique… Read more · 1
in texture and colour even their laminates. If you want an even coloured floor buy a plastic (vinyl) one not a timber or true to nature laminate one. I am surprised at some of the reviews when they clearly point to poor installation of the flooring not product failure and scratching and denting can happen even if you used Stainless steel for flooring as its a care and maintenance issue. If you use a QuickStep trained master installer then you will avoid cowboy installations and that is why QuickStep and no other company have a training academy to lift the quality of us installers so customers know who to use.
- +1
Disappointed - some of the supplied material not what was advertised – I have just had Quick-Step palazzo pure oak matt flooring installed - a total of 70sq m. It was all looking beautiful just like the brochure/online and sample board (see first photo) until some very heavily grained darker boards were unpacked. (See last 3 photos) The very dark grain is in stark contrast to the other boards. There were at least 2… Read more
full boxes of these boards amongst the 28 boxes purchased. Unfortunately they had to be used to finish the job and I was told that as they had been glued they could not be removed and replaced. I wanted the look that was shown, online, in the brochure and the sample boards for the Quick-Step palazzo pure oak matt. What I have is far from that look in many places and I would not have purchased them if I had known that these boards we included in Quick-Step’s palazzo pure oak matt. I am very upset that these boards are not shown in Quicksteps advertising materials for this range. On the positive side the board quality appears excellent.
Good morning, The boards shown in your… Read more
4/5 makes a really good floor... some issues to think about – Underfloor needs to be REALLY flat... any ups downs will affect the top layer... really easy to fit the whole boards but tricky around door ways for instance... Some shoes quite noisy on it ... soft shoes or socks ok... Need to plan fitting sequence carefully one end of house to other, best to start at one end Also seasonally boards expand and contract, some joints don't slide well. Overall very happy with it.. Show details · 2
Marked Discoloration – We installed timber Quick STep floor boards (Spotted gum) 3 and a half years ago. To protect the floor, and following the brochure 'tips' we put a small and thin mat (no rubber backing) at our entrance. We now noticed that the exact area of the mat shows a marked colour change, much lighter. We approached our provider (Cronulla Carpets) who in… Read more
time approached your office (I believe), to informe me that, the whole floor has gone darker over the years (3 years???) and that the colour under the mat was the original colour. Unbelievable!!! They did not offer any solution, just to remove the mat. I mentioned that I have 2 unopened boxes of the flooring, this means that if I open the box they will have changed colour to a lighter shade? Can someone make some sense of this and give a call ASAP? My next step will be to go to Service NSW to put a formal complain through NSW Fair Trading.
Thanking you in anticipation Liliana 0422 374 386
Good afternoon Lili, We have sent you a PM… Read more
Disappointing product as it Creeks & cracks with each step – We had a large extension completed 2 years ago & had the Quickstep Oak Extra Matte Floating floor installed. Every time that you walk on it in different areas it creeks & cracks, feels horrible & so cheap. I have had the retailer Carpet One Pt. Adelaide & the wholesaler come & inspect also complete a report. The analysis was that everything was… Read more
fine & it is what it is ?? The man in the Adelaide Wholesale store told me that it shouldn't creek & the preference is to direct stick? Our retailer suggested otherwise.
Can someone from Quickstep Australia please contact me with a resolution before we go to the ACCC to lodge a statutory Warranty claim via the builder ?
Regards,
Good afternoon Rachael, On the 9th January… Read more
Great to look at but don’t walk on it – We have built a new house using the oak timber flooring and we used there underlay which looks great but it’s so incredibly loud downstairs when people are walking upstairs it’s actually incompatible with living. It’s going to be torn up Show details
Good afternoon Andrew M, We are sorry for… Read more
Looks beautiful – We had quickstep spotted gum timber installed throughout the entire house, replacing worn carpet and an old timber laminate. Looks so beautiful and we were very happy with the professional installation. Beautiful timber appearance and feel. Very easy to keep looking good with the recommended flooring equipment. Has added a lot of value to our home. All our visitors absolutely love it and can’t get over the transformation. Show reply
- +10
What would you do? What do you Expect? What is a Fair and Reasonable response? – Facts:- - 30/1/2020 First Batch $19,000- 180m2 Palazzo Vintage Oak Matt - See the Pics - Bubbles / Rough surface - 20/2/2020 Three Weeks later - Replaced 180m2 Palazzo Vintage Oak Matt - See the pics - Bubbles / Rough Surface. Was delivered with the statement 'Replacement stock has been checked and All Clear' - I personally manually Off-loaded… Read more
and On-loaded the faulty stock and replacement stock at my time and physical cost, they are Heavy and Long packs. - This is a pic of my daughter who 3 weeks after the first faulty stock was delivered sits in her room, with no floor, wondering why.... all the while why we pay rent elsewhere as we cant move into our home all due to Premium Flooring/ Quick Step's failure to provide what they market as their Premium Flooring product, with the price to match! - Our Installers who we purchased the Premium Flooring through are great, and TWICE they have arrived to prep our floors to lay the planks and they have STOPED, recommending that we DONT lay faulty boards, as disappointing as the experience is, we thank them dearly that they are honest enough to not proceed with Premium Flooring and Quick Step faulty boards. - Almost 4 weeks past, and No Manager has been out to visit our home where the 2nd batch of faulty goods are held. No genuine apology, NO Compensation offer for 4 weeks of delay, not even an offer of some small gift to say, "we are sorry you had this experience", No explanation as to why this has happened.....just the option to get our money back and start again with another product or to try a slightly different Premium Floorings colour. Do I feel like used? Yes I do. And I still dont have floors in my home, and my kids still dont have a home and are 4 weeks living out of a suitcase. We need to move into our home as we cant keep paying Rent and a Mortgage Repayment and we are now captive to Premium Floorings as our installers can only do this week, otherwise we need to wait another 3 weeks to get other floors installed with a new product.
Again, I ask, What would you do? What do you Expect? What is a Fair and Reasonable response?
So after much frustration I opted for a Full Refund. The refund was processed after about a week, however was approx. $1600- short!!! The Retailer absorbed this and refunded me the full amount. He then had to fight and was apparently treated with disrespect on all of his follow ups about the refund before they finally refunded him the outstanding amount. To make matters worse, for the second stock they advised they had checked it, so we started to cut the skirting around the doors to fit the height of the boards. Due to this whole experience understandably we decided to move away from Engineered to Hybrid. This meant ALL of our doors had to have the Skirting/Architraves replaced to meet only a 7mil height, had the second batch been checked as promised, we would not have had to incur that extensive cost.
Overall it has cost us Thousands in $$ and lost hours and over a month in lost time, so my recommendation is give Premium / Quick Step Flooring a WIDE BERTH and choose a company that Cares, That Delivers and that will treat you with respect when THEY have done the wrong thing.
Good afternoon Paul, We apologize again for… Read more
Disappointing is an understatement – DISAPPOINTING to say the least We chose the Sydney Blue Gum 2 strip timber from the 600 x 600 sample board provided at the store.. A perfectly clean selection of boards without any black marks, squiggly borer markings or the like.. We installed in the Kitchen, living room, loungeroom, a hall way and stairwell. When the floor was laid, we noticed… Read more
a lot of heavy black marks and complained that it is not clean as per the sample. After a bit of a fuss, the flooring company agreed to replace the badly marked boards with the boards that we had left over from the job. Much appreciated. With less black marks, the floor looked amazing. However, 6 months down the track, we have arranged for a new couch to be delivered for the living room which means that the furniture layout will change and our large floor rug will need to be changed to a smaller one. To our horror, we discovered that underneath the floor rug, the floor had not discoloured by the oxidation /oxidisation process caused by daylight not necessarily direct sunlight) coming through the windows and doors and probably artificial light. The variation in colour change is extreme. After further investigation we discovered that under the feet of the dining table, under the wall unit, under the door mats, and under all the furniture in the rooms were similarly discoloured. We want to sell our house in the near future and all these colour variations make it impossible to present to it's potential. The salesman from the store with whom we arranged the installation has moved on and his replacement has distanced himself marginally from the issue. Although he did arrange for the rep from Quik Step to come out to check it out. The Rep's advice was to move the furniture away from the walls , roll up the floor rugs and let the oxidation process catch up over the next 6 months or so. Say what? Surely he can't be serious'. We may as well move out. We can roll up the rug, but definitely not going to move all of the furniture out from the walls and leave it for 6 months. As for the door mats, they are there for a reason. If we were to do it again, we would chose boards that don't oxidate or ones that are pre oxidated before installation. That would make sense. The web site does mention oxidisation / oxidation but does not elaborate on the extent. We believe a 20-30% variation should be worth mention and that also the fact that areas not exposed to daylight will have a silhouetted marking on the floor We are now left with that disappointed deflated feeling. We will see if the next 6 months makes any real difference. My guess is that we will rue the experience
Good afternoon Scott D, Sorry to hear that… Read more
Chevron alignment issue – When laid the planks don’t seemlessly align like true chevron flooring e.g the side of one plank runs into the middle of another plank, creating a very busy look. Please let me know if this is an install issue?
Good morning Richard, Thank you for your… Read more (+1 reply)
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Good morning Elisy, Thank you for your… Read more (+6 replies)