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Money for nothing
My subscription: DVDs & Blu-rays (1 out at a time). $12.99/month.
This means 1 out at a time. For many days I can only see this:
Discs sent to me
Looks like you currently have no discs out!
Make sure you have topped up your Queue so that we can send you a new disc as soon as possible.
I have 21 titles in my queue (and a few more they moved in the Reserved queue for whatever reason).
I have been trying to ask what their reason is to collect my money and give nothing but no reply, no disc.
This is perfect
I love my QuickFlix. I have been with them for many many years. I have no issues. I live in a rural area, don;t go to the movies,not a lot on TV, so therefore I can sit at home and watch a movie from QuickFlix and post it back at my convienenace. A good value service
I have also have been with Quickflix since day 1 and this is the worst it has been. The website is unacceptable you cant update movies i have also tried to contact them but get no reply. They are willing to take my money each month but im getting nothing in return. It would be helpful if we were given some kind of a heads up just to give us peace of mind. Should we keep using this service im going to give it one more month and if by that time no response has been made i will have no choice except to cancel my subscription.
Service sliding with site going down regularly
I've been a member of Quick Flix for many years, and have been generally satisfied with the service, but, in recent weeks, they have had terrible issues with the site being down, including for about seven days just the previous week. This is inconvenient in itself, but is made worse by the fact that the delivered DVDs slow down as well. I've had none sent to me for almost two weeks now, despite having returned the three I had, (including one which did not actually have the main film on the disc, only other features) almost two weeks ago. Wit...h it being Christmas, I wonder if I'm going to get any next week either. Yet I'll be expected to pay $30 at the beginning of next month. I know problems can happen, but it is still very poor service, made worse by not even receiving some kind of courtesy email acknowledging the issues.
- Verified customer
I noticed an unrecognised payment today and have since learned that this company has charged 9.99 per month since 2017 after a free trial that one of our children probably activated. We have never received an email or a single movie. This is at best unconscionable conduct.
Unreliable and poor customer service
I've been a customer for years now. For the last few weeks there have been a lot of issues with the website. It doesn't load. First I thought it had to do with my network at home despite trying in a few devices. Then I tried it at work and the website would not load either.
Quickflix was an ok option before the advent of streaming services in Australia at the time when physical video rental stores were closing down. However by 2019 it has become obsolete.
One of the main things I don't like is that their library is not that extensive. For a b...
Unable to access site to return DVD
Has anyone been able to contact Quickflix ... I'm over the standard response regarding the site ... long time customer .. not happy. Is the company still legit .. I've read lots of feedback regarding not being able to stop payments.. Can anyone give me a positive
Website down again!
Have been trying for 2 days to get on website, as I have just returned 2 dvds. I have been with them 9yrs, and have decided to stay loyal to them instead of going to Netflix or stan....my loyalty is rapidly diminishing. Great way to lose your customers
Such great service over many years!
I've been receiving 2 DVDs a month from Quickflix for so long that I can't remember when I joined up. I've always received them promptly each month and never had a problem with viewing any of the DVDs. A great system with the two-way mail envelopes being so easy to use and not too long to wait for popular movies.
What's up with Quickflix???
I have been trying for two days to access the Quickflix website and so unable to make further orders. I've tried phoning (08) 9347 4900 many times (number obtained from website and double-checked at each failure) not recognised or answering. Something terribly wrong - I've been a customer almost since the day they opened. What's happening!!
Movie arrived today
I received a new movie today from them, i also went to get in touch to see if they had received both movies i sent back (they normally email to say they have received movie back).I posted one back 2 weeks ago and haven't heard, so was getting worried the mail got lost, web site not found. So they have received at least one of the movies to have sent me another. I've been with them about 10 years, no problems at all. Will ride this out and see if the web page comes back up so i can add to my queue. I don't want to succumb to netflix or stan yet!!
I am also not receiving DVD ,s
Website down but money still coming out of credit card account
Not replies to my emails
What is going on?
Will be contacting my bank tomorrow
October 22nd 2019 Update: DVD has arrived
The DVD I was concerned about has just arrived in the mail
Also the website is back up and running...
My subscription: Name DVD & Blu-ray
Details DVDs & Blu-rays (1 out at a time). $12.99/month.
This means 1 out at a time, not 0 most of the time and sometimes 1! I don't understand what happened and why at Quickflix so they are not giving the service they are supposed to.
In the past I usually received discs quickly and promptly. I understand Australia Post is not delivering as they used to but should that be a reason to not even try to keep their promise? Lately I've been lucky if I receive 1 title a week, usually not even 1. They stopped replying, no contact is possible via email or website.
Crap customer service
They are not sending out movies, not answering messages. I am paying for nothing! They were quick to suspend my account when i went over on my credit card but they hadnt sent anything to me for 2 weeks preceding that then it took a week to start sending again then it stopped completely. NOT HAPPY QUICKFLIX
Questions & Answers
I am going away for the month of March. I will be posting the movies that I have now before I go. Is it a good idea to cancel for the Month of March or receive the movies , watch them and then send back in April?
If you go to Manage Account, you have the option of pausing your subscription for up to a month if needed. I've used in the past myself. I would suggest the best idea would be for you to post the movies and pause your subscription at the same time just before you go away. When you come back, you can get it going again.
Well Quickflix has done it again. It was up & running there for the last few weeks & now on the Xmas break the website won't activate. Maybe a maintainence problem again, but this is getting ridiculous. Last time I complained I got a months free. This is too unreliable. Should I close account or wait?
I'm thinking of closing my account. But I'd like to ask, how did you complain? I've hardly had a thing sent to me over the last few weeks, and my monthly payment is due again early January. I don't think I've received the service I've been paying for at all.
Checked webpage & it has got a Maintenance page on the website Is the website down permanently & if not how long will it be under maintenance?
Will we be getting credit for the time down of the website?
Finally it looks as if they are under maintenance, asking us tobe patient etc . I just hope they get on with it because everyone is getting fed up with not being advised as to what is happening. Will give them a few more days and see what happens.
They have been maintaining for over a month ... I want to close account .. with it down I worry I have no access
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