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QuickFlix

QuickFlix

3.2 from 1,103 reviews

Reviews

3.2

1,103 reviews
5
(272)
4
(357)
3
(98)
2
(80)
1
(296)
  • Product Quality
    2.1 (16)
  • Return Claim MadeYes (1) · No (26)
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Melinda K

Melinda KGreater Melbourne (Inner), VIC

  • 2 reviews

Money for nothing

published

My subscription: DVDs & Blu-rays (1 out at a time). $12.99/month.
This means 1 out at a time. For many days I can only see this:
Discs sent to me
Looks like you currently have no discs out!
Make sure you have topped up your Queue so that we can send you a new disc as soon as possible.
I have 21 titles in my queue (and a few more they moved in the Reserved queue for whatever reason).
I have been trying to ask what their reason is to collect my money and give nothing but no reply, no disc.
Very unprofessional!

Product Quality
Return Claim MadeNo
Ruth

RuthSoutheast, SA

  • 4 reviews

This is perfect

published

I love my QuickFlix. I have been with them for many many years. I have no issues. I live in a rural area, don;t go to the movies,not a lot on TV, so therefore I can sit at home and watch a movie from QuickFlix and post it back at my convienenace. A good value service

Product Quality
Return Claim MadeNo

Poor service

published

I have also have been with Quickflix since day 1 and this is the worst it has been. The website is unacceptable you cant update movies i have also tried to contact them but get no reply. They are willing to take my money each month but im getting nothing in return. It would be helpful if we were given some kind of a heads up just to give us peace of mind. Should we keep using this service im going to give it one more month and if by that time no response has been made i will have no choice except to cancel my subscription.

Return Claim MadeNo
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Sue M

Sue MSydney, NSW

Can live without it.

published

I’m also a long term customer but have just decided to terminate the relationship. Increasingly erratic behavior both with sending discs and the latest period offline has made the service too unreliable.

Return Claim MadeNo
Keith Bennett

Keith BennettSouth East Queensland, QLD

  • 2 reviews

Service sliding with site going down regularly

published
Product Quality
Return Claim MadeNo
Jodie J

Jodie JGreater Melbourne (Metropolitan), VIC

  • 16 reviews
  • Verified customer

Theft!!!

published

I noticed an unrecognised payment today and have since learned that this company has charged 9.99 per month since 2017 after a free trial that one of our children probably activated. We have never received an email or a single movie. This is at best unconscionable conduct.

Product Quality
Return Claim MadeNo
Rod

RodCanberra 2600, ACT

Unreliable and poor customer service

published
Product Quality
Return Claim MadeNo

Unable to access site to return DVD

published

Has anyone been able to contact Quickflix ... I'm over the standard response regarding the site ... long time customer .. not happy. Is the company still legit .. I've read lots of feedback regarding not being able to stop payments.. Can anyone give me a positive

Product Quality
Return Claim MadeNo
Babs

BabsPerth, WA

  • 2 reviews

Seems to be okay now

published

I too couldnt get in for three days, tried today, all is back to normal plus there does seem to be some new movies to choose from and lots of good ones coming, maybe they were doing an update, lets hope it keeps up.

Return Claim MadeNo
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Sue

SuePerth, WA

I haven't been able to access Quickflix site for 2 days - long term customer unhappy :(

published

Does anyone know why the site won't load ? I have tried to access the Quickflix site from 3 different devices and two networks, and all come back that the website won't load.

Return Claim MadeNo

Website down again!

published

Have been trying for 2 days to get on website, as I have just returned 2 dvds. I have been with them 9yrs, and have decided to stay loyal to them instead of going to Netflix or stan....my loyalty is rapidly diminishing. Great way to lose your customers

Return Claim MadeNo
Valerie

ValerieNarrabundah 2604, ACT

  • 4 reviews

Such great service over many years!

published

I've been receiving 2 DVDs a month from Quickflix for so long that I can't remember when I joined up. I've always received them promptly each month and never had a problem with viewing any of the DVDs. A great system with the two-way mail envelopes being so easy to use and not too long to wait for popular movies.

Product Quality
Return Claim MadeNo
Patti

PattiSydney, NSW

What's up with Quickflix???

published

I have been trying for two days to access the Quickflix website and so unable to make further orders. I've tried phoning (08) 9347 4900 many times (number obtained from website and double-checked at each failure) not recognised or answering. Something terribly wrong - I've been a customer almost since the day they opened. What's happening!!

Product Quality
Return Claim MadeNo
zaz

zazHunter Region, NSW

  • 2 reviews
  • 1 like

Movie arrived today

published

I received a new movie today from them, i also went to get in touch to see if they had received both movies i sent back (they normally email to say they have received movie back).I posted one back 2 weeks ago and haven't heard, so was getting worried the mail got lost, web site not found. So they have received at least one of the movies to have sent me another. I've been with them about 10 years, no problems at all. Will ride this out and see if the web page comes back up so i can add to my queue. I don't want to succumb to netflix or stan yet!!

My Opinion

My Opinion

  • 3 reviews
  • 1 like

Terrible service

published

Money came out of account last week. No movie or email. Not able to open website and no way to contact them. The phone number on my bank statement has been disconnected. Will be disputing charges and reporting the business.

Product Quality
Return Claim MadeNo
1 comment
My Opinion
My Opinion
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Putty

PuttyGreater Melbourne (Outer), VIC

Website down

published
Return Claim MadeNo
Pink Lotus

Pink LotusGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Website is down again

published

Website is down and no idea how to contact them to cancel subscription. The service was ok and they sent out movies on time until this week. I saw previous reviews saying this happened before. Looks like they may not be around for much longer.

Return Claim MadeNo
Tom

TomSydney, NSW

  • 5 reviews

Awful non-service

published

My subscription: Name DVD & Blu-ray
Details DVDs & Blu-rays (1 out at a time). $12.99/month.
This means 1 out at a time, not 0 most of the time and sometimes 1! I don't understand what happened and why at Quickflix so they are not giving the service they are supposed to.
In the past I usually received discs quickly and promptly. I understand Australia Post is not delivering as they used to but should that be a reason to not even try to keep their promise? Lately I've been lucky if I receive 1 title a week, usually not even 1. They stopped replying, no contact is possible via email or website.

Product Quality
Return Claim MadeNo
Daniel S.

Daniel S.Far North Queensland, QLD

Crap customer service

published

They are not sending out movies, not answering messages. I am paying for nothing! They were quick to suspend my account when i went over on my credit card but they hadnt sent anything to me for 2 weeks preceding that then it took a week to start sending again then it stopped completely. NOT HAPPY QUICKFLIX

Return Claim MadeNo

Web site down again

published

Nothing on my DVD lists have changed since 27/05. No response from help requests, and now the request won’t even send. The only way they can be contacted is via email

Return Claim MadeNo
Page 1 of 56

Questions & Answers

Ruth

Ruthasked

I am going away for the month of March. I will be posting the movies that I have now before I go. Is it a good idea to cancel for the Month of March or receive the movies , watch them and then send back in April?

2 answers
Keith Bennett
Keith Bennett

If you go to Manage Account, you have the option of pausing your subscription for up to a month if needed. I've used in the past myself. I would suggest the best idea would be for you to post the movies and pause your subscription at the same time just before you go away. When you come back, you can get it going again.

Ruth
Ruth

Thank you

David L.

David L.asked

Well Quickflix has done it again. It was up & running there for the last few weeks & now on the Xmas break the website won't activate. Maybe a maintainence problem again, but this is getting ridiculous. Last time I complained I got a months free. This is too unreliable. Should I close account or wait?

3 answers
Keith Bennett
Keith Bennett

I'm thinking of closing my account. But I'd like to ask, how did you complain? I've hardly had a thing sent to me over the last few weeks, and my monthly payment is due again early January. I don't think I've received the service I've been paying for at all.

David L.
David L.

Cancell your card.
Why pay for a service that is unreliable.

KAG
KAG

I complained here and got billing date extended to Feb. https://help.quickflix.com.au/hc/en-us

David L.

David L.asked

Checked webpage & it has got a Maintenance page on the website Is the website down permanently & if not how long will it be under maintenance?
Will we be getting credit for the time down of the website?

4 answers
Babs
Babs

Finally it looks as if they are under maintenance, asking us tobe patient etc . I just hope they get on with it because everyone is getting fed up with not being advised as to what is happening. Will give them a few more days and see what happens.

Cath
Cath

They have been maintaining for over a month ... I want to close account .. with it down I worry I have no access

KAG
KAG

So I had a good whinge to Quickflix re the lack of communication, etc. They have extended my billing date to Feb for the inconvenience. Anyone else receive a similar offer? If not, give it a go.

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